SpringHill Suites Midland

Very comfortable bed. Clean pool and hot tub. Nice staff

Great property, friendly staff. Pool was nice and open till 11pm which is nice because most hotel pools close at 10pm. Hot was great too!

2 issues - 1 - The couch was terribly uncomfortable! 2 - The Lobby bar is closed because "finding help since covid has been difficult". Please stop using covid as an excuse to provide a lower standard.

Definitely recommend. Property was clean for the most part, rooms were very cleaned, hallways could have used a good vacuum. But everything else was cleaned and smelled good! Some of the property is currently under construction due to renovations. That doesn’t bother me but a deciding factor in picking this hotel vs others was that it had a hot tub, but shortly after arrival we found out the hot tub was out of order. Very disappointed because we didn’t see that being reflected on the site. Breakfast was hot and amazing! Lots of options. But was made the visit one of the best visits in a long time as the staff who checked us in/out. Christian was AMAZING! Really nice guy.

The beds are really firm so they were hard for me to get a good night's sleep. The hot tub was down and they said they were not going to be getting it fixed. The breakfast was decent

The room was spacious, enjoyed the pool. No complaints

They did a fantastic job making the stay pleasant despite tiling work they were doing in the lobby. The breakfast was immaculate and very well maintained.

My daughter and her family actually stayed at the property it was just booked under me but she said check in was super easy and everything was neat and clean and that the kids enjoyed the pool and hot tub area.

Was ok. Rooms were dirty and outdated. Amenities were lacking, no bar as advertised.

they were under constructions so the laundry facilities were out of order, but otherwise everything was great.

Room was clean and tidy. Nice amenities.

I I informed the front desk that the hotel my boyfriend and I reserved smelled strongly of water damage and mold. After inspecting the room, we noticed the exhaust fan in the bathroom was not functioning, which must have caused moisture buildup from the shower. Due to my allergies and the odor alone, we decided to report this. Unfortunately, they had no other rooms available that night, and my boyfriend and I had just spent six hours driving after a long day at work. The front desk offered a small refund and a can of room spray. However, the spray worsened the smell by adding another strong odor over the mold. The windows didn't open, and although my receipt stated I would be charged $187, I was actually charged $210 with no refund offered. I rarely complain, but I was frustrated because I was overcharged compared to the receipt and couldn't sleep due to the odor.

yes, the room was spotless and the staff was terrific.

Definitely recommend. Property was clean for the most part, rooms were very cleaned, hallways could have used a good vacuum. But everything else was cleaned and smelled good! Some of the property is currently under construction due to renovations. That doesn’t bother me but a deciding factor in picking this hotel vs others was that it had a hot tub, but shortly after arrival we found out the hot tub was out of order. Very disappointed because we didn’t see that being reflected on the site. Breakfast was hot and amazing! Lots of options. But was made the visit one of the best visits in a long time as the staff who checked us in/out. Christian was AMAZING! Really nice guy.

Loved the room, so comfortable and plenty of space. Very clean and quiet. Comfortable bed, too!

Beautiful hotel. Breakfast area seating a bit small, but doable. VERY CLEAN and spacious room. Will definitely stay again.

We had peeling paint in the room and a broken window. There was a large clump of hair on the floor in the bathroom. The lighting in the room was not very good.

This hotel was very clean. The breakfast was great!!! The staff were very friendly!!!

Clean, quiet and large rooms

Housekeeping is amazing, our room 2019 was perfect! Super clean and look fabulous...the fabrics, linens, colors and appointments were great too. A little tricky finding all the light switches but we did! Check in was easy. We didn't use any of the extra offerings like pool, hot tub or workout room. Breakfast was perfectly set up, everything refilled timely as guests were preparing their plates, choices for everyone. We only had raisin bran but there are many selections to fit all ages and tastes. Parking was sufficient, the hotel looked like it was fairly full...every area was quiet and organized. Thank you for caring about your guests so well!

Staff was professional and courteous but my room had poor air conditioner performance. The room was hot and muggy.

We had a little hiccup at first. The AC in the room was extremely loud. We called the front desk and they immediately changed our room. We be staying here again.

This hotel was perfect! It felt more like a condo than a hotel.

Great stay; only issue was room temperature. It hovered around 74. Tried to lower it to 68, but it immediately jumped back up. Staff tried to fix as well without success. Not a huge issue and as it was over Xmas, staff was limited. Will definitely return.

It was a very nice place, and a great room. The one thing that was not good at all was the location of the television. It was not across front the beds like normal, or even in the sitting room where the sofa is. It was on a wall between the two areas, where it was difficult for the closest bed to watch, and impossible for the farther bed to see at all. There was plenty of wall space across from the beds.

Very nice, spacious room.

I thought that the lights in the living room area should have been brighter. Seemed quite dark to me. I don't know if hotels don't think about this but I'm a cpap user and the machine needs to be as high or higher than your head. The side tables were to low and I had to stack some books in order to get the machine high enough.

The hotel was very nice. In fact we liked it so much we extended our stay an extra night. The complimentary breakfast had nice options. Our room was large and very comfortable.

Clean, quiet and large rooms

Hotel is very clean and quiet. Staff was friendly but they don’t provide you with all information. Such as house keeping is only every other day. We had a toilet leak on a Saturday they had to move us since the one maintenance man doesn’t work on the weekends. Then the 2nd room had motion sensors on the lights and even though we were in the room the lights went out every 20-30 seconds. They offered to move us a 2nd time. We declined. The maintenance man fixed that problem on Monday morning

Staff was excellent. Upon check in we were upgraded to an easy access suite so we would not need to use the stairs due to a mobility issue. Our safety was their top concern.

We had a little hiccup at first. The AC in the room was extremely loud. We called the front desk and they immediately changed our room. We be staying here again.

yes, the room was spotless and the staff was terrific.

The staff were very courteous and accommodating in every way. Very pleasant stay.

My daughters and I were getting together to celebrate my youngest daughter’s birthday. We were all coming from different parts of the state and due to my work ( I’m a traveling nurse) was unable to get there first. The room being already paid for, my youngest daughter ( age 23) was coming in first. I had called the desk to make sure she would be set for check in. The attendant said “yes, all she would need was a drivers license”. After she got there she was turned away because she didn’t have a credit card. She called very upset because she doesn’t have one. I talked to the attendant and said I could take care of it over the phone ( no problem- right?) NOPE, they needed a physical card. Finally the girl allowed my daughter to check in and I got there as fast as I could. The refrigerator broke- so all our food was spoiled by morning. It was working when we got there. We couldn’t regulate the temp for the jacuzzi tub. We had asked for late checkout but the co- manager Christian said they didn’t do that. We ended up leaving the room 30 minutes later than the regular checkout time. They charged me $50!! Never told me at the time I had asked or we would’ve sped up a little faster. It’s not the money they charged that made me so angry it was the lack of communication at this hotel. Very poor communication. I didn’t feel the staff were very friendly either. I will never stay there again. The breakfast area was very clean and the lady attendant was super nice!! only nice thing!

Loved the family room and hot breakfast was appreciated by all. Nobody answering my call on front desk for 35 minutes (i was calling to let them know we were running late) was strange for a Marriott. Also when we arrived there was nobody at the front desk and we were waiting for 4 to 5 mins for someone to turn up. Wpuld still stay here again as location is great.

My husband and I absolutely enjoyed our stay. One of the greatest aspects was how friendly and welcoming and respectful all the staff were to ourselves as customers but also to one another. I believe the staff at this hotel may be the most welcoming I have experienced outside of Disneyland. We'll done. I genuinely felt they were happy we were there and were happy to be there themselves. The customer service at this hotel is a competitive advantage in my opinion. Thank you!

My husband and I checked in on Saturday for a getaway that we\'ve been really excited about. We arrived at 1:30 for check in. We were given keys and headed to our room. When we got to our room, someone was in there and said, "this is our room, we just checked in." So we went back to the front desk and was told that there is no one in the room. I said - go check for yourself, someone was in there. They gave us another room. It had a shower in it. I booked a King with a hot tub IN THE ROOM. The picture on Expedia confirms this. When I went back for the third time now, she said, we only book you what we have available as you book thru third party. At this point, I am furious. She clearly gave our room away, then put us in a room with a shower. My husband has back issues and requested a tub for a reason. They ended up putting us in a third room which was a handicapped room. We ended up keeping the room because at this point, I\'ve been to the desk at least 4 times within 30 minutes. We were heading out for the night and noticed that the room was not getting colder. My husband called before we left and requested someone to check it out. No one ever came to the room and it was hotter than it was when we left. At 2am, I called the desk again because there were kids jumping off the bed above us. Nothing was ever done. If I could give negative stars, I would. The front desk lady was new and confirmed she messed up. I will NEVER stay here again and will be sharing.

The rooms are nice. Staff is helpful and kind. Close to what I needed to do. I would stay again.

Hotel is very clean and quiet. Staff was friendly but they don’t provide you with all information. Such as house keeping is only every other day. We had a toilet leak on a Saturday they had to move us since the one maintenance man doesn’t work on the weekends. Then the 2nd room had motion sensors on the lights and even though we were in the room the lights went out every 20-30 seconds. They offered to move us a 2nd time. We declined. The maintenance man fixed that problem on Monday morning

Clean, quiet and safe. Beautiful area, only a few miles from downtown.

Nice hotel, shopping and restaurants are all around it, very convenient

Nice area to eat, shop, or just chill

This is a very nice quiet spot. Surrounded by shopping and restaurants. It was very convenient.

Great check in. Very very clean. Good location to shopping, the mall, food, etc. walking distance for many of those. While it is “close” to Dow diamond, it wasn’t exactly as close as I had hoped. I don’t know that you will find much nicer and cleaner though.

Very clean, breakfast available , walking distance to stores and restaurants.

Quiet and central location

Good location.

Great location

Liked the area with restaurants and shopping. Hotel clean and staff helpful

Very clean hotel. Great breakfast options

The lady who takes care of the breakfast is absolutely wonderful! She made my day with her kindness.

Amazing staff, an incredible breakfast, and a clean environment. Every time I need a place to stay in Midland, I’ll be staying here.

Was really disappointed in this location. We travel a lot and for all the Springhill Suites we have stayed at, this one was not up to standards at all. I feel like it definitely could have been cleaner. Upon arrival, getting in the room, the carpets were wet. I’m front of the mini fridge was really wet. When the carpet dried it was sticky(took 2 days to dry). Shampoo/Conditioner was not refilled when room was cleaned. Ended up running out of it and having to ask for it to be filled. Breakfast wasn’t much at all(scrambled eggs and sausage every day or oatmeal) The waffle maker only came out on Saturday and Sunday. Wallpaper in room was bubbling off the walls. Stain in the bottom of the tub. Definitely not what I would have expected with the name. I would not stay here again for that price. The gentleman at check in was nice and welcoming.

Definitely recommend. Property was clean for the most part, rooms were very cleaned, hallways could have used a good vacuum. But everything else was cleaned and smelled good! Some of the property is currently under construction due to renovations. That doesn’t bother me but a deciding factor in picking this hotel vs others was that it had a hot tub, but shortly after arrival we found out the hot tub was out of order. Very disappointed because we didn’t see that being reflected on the site. Breakfast was hot and amazing! Lots of options. But was made the visit one of the best visits in a long time as the staff who checked us in/out. Christian was AMAZING! Really nice guy.

Fast and easy check in. It's always nice and clean here so we always plan on staying here when in town. Love the breakfast!!!!

The hotel was very nice. In fact we liked it so much we extended our stay an extra night. The complimentary breakfast had nice options. Our room was large and very comfortable.

Clean and updated facilities. Food at breakfast was tasteful and plentiful. I think extending the time an additional half hour would be appreciated.

This hotel was very clean. The breakfast was great!!! The staff were very friendly!!!

Clean, comfy, well designed! Staff is friendly, breakfast was great. The room layout and trundle bed sleeper sofa is brilliant. Everything was super clean. The staff was great and the noon check out is a plus as well. So many stores right in the area! Lucky’s steakhouse next door is delicious too!