Nílu Cancún Zona Hotelera by Selina

Nílu Cancun Zona Hotelera by Selina Policies & Conditions CANCELLATIONS AND NO-SHOWS FLEXIBLE RESERVATIONS Cancellations or modifications must be made by 6:00 p.m. (local time) at least 1 day prior to the arrival date. Cancellations made after this deadline, as well as reservations where the guest fails to arrive (no-show), will be subject to a charge equivalent to the first night's stay plus applicable taxes. NON-REFUNDABLE RESERVATIONS The full amount of the stay, including taxes, must be paid in advance by credit card at the time of booking. Non-refundable reservations include, but are not limited to, bookings made through early booking promotions and minimum-stay rate plans. Please remember that these types of reservations require full payment to be confirmed. The amount will be processed and charged to the authorized credit card. If the charge is declined, the reservation may be canceled. No refunds will be issued for cancellations, no-shows, or early departures. PET POLICY A fee of MXN $450 per pet, per room will apply. Pets are allowed only in private rooms, with a maximum of 1 pet per room. A refundable security deposit of MXN $1,000 is required at check-in and will be returned upon departure, provided the room is in good condition following the corresponding inspection. This policy applies exclusively to the following room categories: Standard Rooms, Premium Rooms, and Suites. Important: Pets must remain under their owners' supervision at all times. If you need to leave your pet unattended for more than 20 minutes, please inform the Front Desk in advance. IMPORTANT NOTICE Environmental Sanitation Fee Upon check-in, an environmental sanitation fee of MXN $87 per person, per night must be paid. This fee applies to all reservations. If you have any questions or need additional information, please don't hesitate to contact us. We look forward to welcoming you to Nílu Cancun Zona Hotelera! OTHER GENERAL CONDITIONS Smoking: Smoking is not permitted at Nílu locations. We know this may seem like a strict policy, but a MXN $5,000 charge will be applied to guests who do not comply. It's simply not worth it! Coolers: Coolers are not permitted at Nílu locations. Food and Drinks: Food and beverages brought from outside Selina may not be consumed in common areas. Towels: At the moment, we do not offer a towel rental service. Key Deposit: Guests staying in shared rooms (dormitories) will be required to pay a small key deposit, which will be refunded at check-out once the key has been returned. Luggage Storage: Luggage storage is available at the Front Desk and is free of charge for the first 24 hours. After this period, a fee of $5 per day will apply, subject to availability.

Nílu Cancun Zona Hotelera by Selina Policies & Conditions CANCELLATIONS AND NO-SHOWS FLEXIBLE RESERVATIONS Cancellations or modifications must be made by 6:00 p.m. (local time) at least 1 day prior to the arrival date. Cancellations made after this deadline, as well as reservations where the guest fails to arrive (no-show), will be subject to a charge equivalent to the first night's stay plus applicable taxes. NON-REFUNDABLE RESERVATIONS The full amount of the stay, including taxes, must be paid in advance by credit card at the time of booking. Non-refundable reservations include, but are not limited to, bookings made through early booking promotions and minimum-stay rate plans. Please remember that these types of reservations require full payment to be confirmed. The amount will be processed and charged to the authorized credit card. If the charge is declined, the reservation may be canceled. No refunds will be issued for cancellations, no-shows, or early departures. PET POLICY A fee of MXN $450 per pet, per room will apply. Pets are allowed only in private rooms, with a maximum of 1 pet per room. A refundable security deposit of MXN $1,000 is required at check-in and will be returned upon departure, provided the room is in good condition following the corresponding inspection. This policy applies exclusively to the following room categories: Standard Rooms, Premium Rooms, and Suites. Important: Pets must remain under their owners' supervision at all times. If you need to leave your pet unattended for more than 20 minutes, please inform the Front Desk in advance. IMPORTANT NOTICE Environmental Sanitation Fee Upon check-in, an environmental sanitation fee of MXN $87 per person, per night must be paid. This fee applies to all reservations. If you have any questions or need additional information, please don't hesitate to contact us. We look forward to welcoming you to Nílu Cancun Zona Hotelera! OTHER GENERAL CONDITIONS Smoking: Smoking is not permitted at Nílu locations. We know this may seem like a strict policy, but a MXN $5,000 charge will be applied to guests who do not comply. It's simply not worth it! Coolers: Coolers are not permitted at Nílu locations. Food and Drinks: Food and beverages brought from outside Selina may not be consumed in common areas. Towels: At the moment, we do not offer a towel rental service. Key Deposit: Guests staying in shared rooms (dormitories) will be required to pay a small key deposit, which will be refunded at check-out once the key has been returned. Luggage Storage: Luggage storage is available at the Front Desk and is free of charge for the first 24 hours. After this period, a fee of $5 per day will apply, subject to availability.