Clarion Pointe Winston – Salem Downtown

Breakfast selection was poor. I am used to a continental breakfast to include toast eggs bacon juices yogurt. This one just had waffles and cereal

I would say that the room was fair--not great. The bed was comfortable with clean sheets, but the room was supposed to be non-smoking and it smelled a bit of smoke. One bedside lamp was not plugged in as there was no outlet nearby, and the phone at the other bedside table was disconnected. The desk near the front had a lamp that did not work, but thankfully the outlet worked to plug in my cellphone. The bathroom was average with a bathtub that looked liked slightly dirty in places. The room overall was clean and quiet, and the air conditioning worked fine. Some of the furnishings looked worn and needed to be replaced.

The room was mostly clean. The shower was falling apart. The breakfast was poorly refurbished and old fruit, cold coffee minimal choices. The waffles were good. The worst thing that happened was that the desk clerk took my drivers license and did not return it. I did not notice until I was at my next destination an hour and 45 mins away. I tried to call the front desk several times with no answer. Finally someone answered, yes they kept my license. I had no choice but to make a round trip, 3.5 hours plus the hour and 45 I just drove, to retrieve my license. I was mad.

Rooms did not smell clean. we ask for non-smoking and the room smelled like smoke. The lamp fixtures were broken. Wifi was terrible. We will never stay here again.

The original room we were given was occupied. The next room had a broken TV. The third room had a toilet seat that was so loose you felt like you were on a rollercoaster. The blankets had cigarette burns in them, and though the room was non-smoking it smelled like cigarettes. The staff was friendly and worked with us to fix the room issues she could control.