Fairfield Inn & Suites by Marriott San Antonio North/Stone Oak

None

The room at Fairfield Inn & Suites San Antonio North was clean, comfortable, and very nice. We also enjoyed the complimentary continental breakfast, which had a good variety of options. Unfortunately, our overall experience was overshadowed by what happened during our stay. Our truck was broken into in the parking lot, and a firearm was stolen. I understand that criminal activity is not necessarily the hotel's fault, and I am not blaming the hotel for the theft itself. What was unacceptable was how the situation was handled afterward. The manager was the only person with access to the security footage, but refused to come in to review it with us. He also would not speak with my husband by phone, when he was contacted by one of the hotel employees. We were told the manager would call us on Monday, but that call never came. Instead, I received a generic email apologizing that our stay was "unsatisfactory," with no meaningful follow-up or acknowledgment of the seriousness of the situation. When we said we would contact Marriott corporate about our experience, we were told that it wouldn't do any good because this property is a franchise and do not answer to Marriott corporate. A hotel can't always prevent crimes from happening, but it can choose how it treats guests afterward. The lack of communication, concern, and follow-through is why I cannot give this hotel a better rating.

Se descompuso el elevador y no lo arreglaron por los días de la estancia

La alberca estaba muy sucia , el Elevador no servía y tuvimos que usar las escaleras , desde el cuarto piso, siendo que mis rodillas están mal.

Would probably not stay there again.