Willow Grove by IHG

When we arrived at the hotel the front desk staff was extremely rude and made us feel like we were bothering her. As we walked to the room we noticed a bad smell that resembled cat pee. One reason we chose this hotel was because in the Expedia photos it showed a nice pool. Come to find out there was no pool there, just black duck tape covering the pool sign. We won’t stay here again.

I liked the property, however the indoor pool was down for maintenance and it was too cold for the outdoor pool. We didn’t know this until we arrived.

Todo estuvo super bien, solo que el area de la piscina no estuvo disponible durante mi estancia. De lo demás, estuvo bien.

Duvet was stained, door handles bathtub furniture all showing signs of extensive wear. Carpet smelled on the 3rd floor the door was stuck open several times. In bad need of a rehab overall elevator was inoperable today and in total was not happy with the facility.

We like this property and stay regularly I honestly think they should bring back the pool I was told they can’t afford the upkeep but they did it before covid now the room is invaluable space nothing but storage Bring back the pool

Very courteous staff Room not ready when we arrived at 6 pm Elevator buttons not working properly “suite “ is an exaggeration- no separate sleeping area Tv not working properly Breakfast barely tolerable- cold eggs, juice dispenser not working, old fresh fruit Very courteous staff

They were doing some repairs and renovations but it didn't affect our stay hopefully when the pool reopens the price doesn't go up too much. I thought it was really good value and breakfast was top notch.

It was a good stay overall the room I got clearly had plumbing problems the bathroom had this sour smell from about two hours then the sink in the kitchen area did too which probably explains why the pool isn’t working.

The swimming pool was closed, and I picked the hotel cause they had one. Would stayed somewhere else if I knew

Staff was very rude. Rooms don't get cleaned. You have to go to the desk for clean towels, wash cloths and trash bags. Room had a funny smell. Pool was not working and apparently has not been for some time. Bed was comfortable but pillows felt like they came from the $1 Store.

Curtains had mold stains on them…:there were lots of spiderwebs and rust in the room. Stale smell almost as if the carpet had gotten wet

Hallway smelled of cat pee and spray . Room was dirty run down , sketchy people around the hotel also room service entered my room at 8 in the morning when checkout is at 12:00 pm.

I stay here quite a bit as it's near my sister's house. But I have to say, this stay I was disappointed. We found blood on the curtains, the room smelled musty and the floor looked like it hadn't been cleaned in a long time. I stayed across the hall during my last visit and that room was totally fine. We did report to the desk, but nothing was done about it. It won't stop me from returning, but just disappointed overall.

AVOID THIS PLACE AT ALL COSTS. I don’t even know where to start. The woman who works the front desk (patricia i think her name is) is one of the most nastiest and rudest humans i have ever come into contact with. We booked a king suite (king bed for my husband and i) with a pull out (for my 3 year old). She gave us a double bed room and told us there was nothing she could do for us and that there were no king rooms available even though we booked our room well in advanced. She made no effort to try and accommodate us, not even an apology! It was almost as if she couldn’t be bothered. She didn’t even make eye contact with us and was extremely rude in her responses! We were not refunded. We were not accommodated. This was a family vacation and my husband and i had to sleep in separate beds as the beds provided were extremely small! Not to mention the bathroom was clearly not cleaned, there were clear rubber hair ties all over the counter along with hair in the sink and walls of the shower. Soap scum all on the shower wall. Bathroom floor was FILTHY. Yellow stains in the tub. The sheets and comforter were clearly dirty. The lighting fixtures are disgusting. The table in the kitchen area is also disgusting. The room smells like mold and the AC barely works. On top of all of that, the blaring fire alarm went off… TWICE! everyone evacuated their rooms just for us to be told it was a false alarm. This has been the absolute worst hotel experience i’ve ever had.

Clean room

We travel a lot and this is by far the dirtiest hotel we have ever stayed at. The room was not cleaned, bugs in the pull out couch, and a used cat little box in the hallway.

The room was dirty. Def not cleaned in-between guests. Bug and hair in the toilet. Glucose meter stick on bed. Half the amenities were out of order. I'm in Philly often and will never stay here again.

Dirty, I don’t think the sheets would change cause I found a piece of the odorant top between the sheets. The water in the bathtub didn’t go down for long time when taking a shower, and the bathtub was dirty.

Room smells and carpet is so durty

Total dump. No light cover in bathroom, ripped curtains, crusty dirt on vinyl floor, no housekeeping during 5 day stay etc. Avoid at all cost

Was worried at arrival room not available but housekeeping pulled it off and the room, although a bit dated, was clean and spacious. I was able to use my laptop and get a little work done at the desk!! Good job.

The room was spacious, with a separate sitting area that made it feel more like a small apartment than a typical hotel room. The bed was comfortable, and I appreciated the mini-fridge and microwave, which came in handy during my stay. the walls are a bit thin, I could hear some noise from the hallway. Nothing major, but worth mentioning if you’re a light sleeper. The location is convenient, close to shopping, restaurants, and just off the highway. I’d recommend this hotel for both business and leisure travelers. Would definitely stay again!

Room was clean and very spacious.

Check-in was easy and stress free. Our room was ready, as expected. Room was clean and spacious, and the beds were comfortable. We were able to extend our stay for another night without having to change rooms.

It's a nice building, needs an update, room was tired looking. Pillows very uncomfortable, bed so-so. Ceiling fan dusty, black dust on all blades. Curtains dirty and stained. AC was a bit odd, set at 77F degrees and it would, get very warm at night. Our last night there the fire alarm went off twice, due to a leak in the system. Police and Fire came in no real rush sauntered around. the first time. 1.5 hours later it went off again and no one showed. No fault of the hotel, but we had numerous traveling soccer teams staying there. They would play hockey in the hallway outside of our room, screaming and banging on our door (at least). Called front desk, asked for someone to come and tell them to stop, no one ever showed, kids continued, even after we opened door and said something to them. No parents around.

Everything was ok they can update their wifi and bathrooms

Thermostat in room was broken - no big deal. The tub/shower was one of the slipperiest/narrowest things ever - I’m amazed people don’t die daily in these - massive safety issue there. Room size was good - nice rooms, hotel is in good shape - a tiny bit dated.

There were no USB charging ports except at the office desk by the “kitchen” area. Even the bedside electric outlets were behind the heavy beside tables.

Rooms are dated but clean

The property was quite loud. People yelling and running through the hallway at all hours. We did not have Wifi for two days because it was not working. The kitchen lacks any housewares that would make the kitchen useful. The refrigerator is dorm room sized. However, most concerning was the disregard for security. My husband's key card would not open one of the auxiliary doors to outside. He asked the front desk to assist with the issue. Without asking for identification or even his name, they reprogrammed his card. He could have been anyone.

Awesome customer service

Excellent customer service. Clean rooms. Friendly staff. Great breakfast options!

AVOID THIS PLACE AT ALL COSTS. I don’t even know where to start. The woman who works the front desk (patricia i think her name is) is one of the most nastiest and rudest humans i have ever come into contact with. We booked a king suite (king bed for my husband and i) with a pull out (for my 3 year old). She gave us a double bed room and told us there was nothing she could do for us and that there were no king rooms available even though we booked our room well in advanced. She made no effort to try and accommodate us, not even an apology! It was almost as if she couldn’t be bothered. She didn’t even make eye contact with us and was extremely rude in her responses! We were not refunded. We were not accommodated. This was a family vacation and my husband and i had to sleep in separate beds as the beds provided were extremely small! Not to mention the bathroom was clearly not cleaned, there were clear rubber hair ties all over the counter along with hair in the sink and walls of the shower. Soap scum all on the shower wall. Bathroom floor was FILTHY. Yellow stains in the tub. The sheets and comforter were clearly dirty. The lighting fixtures are disgusting. The table in the kitchen area is also disgusting. The room smells like mold and the AC barely works. On top of all of that, the blaring fire alarm went off… TWICE! everyone evacuated their rooms just for us to be told it was a false alarm. This has been the absolute worst hotel experience i’ve ever had.

Gym wasn't great, staff were excellent and breakfast above average at this price point. Convenient location. Will stay again in the future!

Very courteous staff Room not ready when we arrived at 6 pm Elevator buttons not working properly “suite “ is an exaggeration- no separate sleeping area Tv not working properly Breakfast barely tolerable- cold eggs, juice dispenser not working, old fresh fruit Very courteous staff

Amazing Staff

Staff wonderful

Staff can be really rude. One of the front desk lady was extremely rude when I asked for a late checkout. I stayed for a week and my last day I had a meeting at 12-1:30pm. I was whiling to pay extra to stay a couple more hours, but she was so rude that I didn’t even ask. This was my second time there but I don’t think I’m going back.

Fantastic Staff

Staff was very rude. Rooms don't get cleaned. You have to go to the desk for clean towels, wash cloths and trash bags. Room had a funny smell. Pool was not working and apparently has not been for some time. Bed was comfortable but pillows felt like they came from the $1 Store.

Hotel was very clean and convenient to Keswick Theater. Room was spacious. We would definately stay there again and recommend to family and friends.

We liked the natural environment and proximity to major shopping and travel routes.

The room was spacious, with a separate sitting area that made it feel more like a small apartment than a typical hotel room. The bed was comfortable, and I appreciated the mini-fridge and microwave, which came in handy during my stay. the walls are a bit thin, I could hear some noise from the hallway. Nothing major, but worth mentioning if you’re a light sleeper. The location is convenient, close to shopping, restaurants, and just off the highway. I’d recommend this hotel for both business and leisure travelers. Would definitely stay again!

Great price for the stay and area. Hotel was located in an industrial like surroundings so it didn’t have a very warm welcoming but the price made up for the surrounding area. I would recommend people stay there if they need a place for just the night or are limited in funds and need a cheap place to stay at.

We were very pleased. The lovely lady who checked us in was professional and welcoming. We were a little concerned after reading some of the negative reviews that were posted but we found our room to be very clean. The rooms are dated and could use renovation but not withstanding there was nothing wrong with them. The location was very close to the party we were attending and we appreciated the convenience and the price.

Good location, complementary breakfast was convenient

You’re going to need GPS because there isn’t a visible sign from the street. Lots of people living there full time

Convenient for our activities

The location is kind of tucked away in a quiet area and I love that it is.

Conveniently located by the Turnpike, restaurants, and Wawa. Well kept facility with a great complementary breakfast and pleasant staff.

It was an overall good experience, however there was always no coffee during breakfast and breakfast food was not filled often.

Excellent customer service. Clean rooms. Friendly staff. Great breakfast options!

Room was better than we thought it might be. Bigger than others at this price. Good room coffee. And an above average breakfast that included multi-grain and cinnamon bagels, and whole wheat toast. Great value overall.

Everything was good not excellent. I requested housekeeping and didn’t receive it even after I stopped at the front desk on the third day and reminded them. The breakfast was exactly the same everyday. Eggs tasted like hospital eggs, always sausage. Had bagels and waffles too.

Gym wasn't great, staff were excellent and breakfast above average at this price point. Convenient location. Will stay again in the future!

They were doing some repairs and renovations but it didn't affect our stay hopefully when the pool reopens the price doesn't go up too much. I thought it was really good value and breakfast was top notch.

Everything was so-so. Breakfast was quite repetitive and the room cleaning was disappointing!

Clean, spacious room. Electric & computer outlets are great to have. Fantastic breakfast options.

Hot breakfast items very poorly cooked. Toilet leaked (was promptly fixed after complaint).

Nice room bed was great. Breakfast had lots of choices. Would stay again.