Fairfield Inn and Suites by Marriott Nashville Smyrna

Breakfast was good and the room was nice. One of the outlets didn't work, but it wasn't a problem. Hot tub was out of order which was a disappointment and would have liked to know upon check in as that was a big plus in booking. Hopefully it will be in operation upon future stays. Enjoyable and comfortable stay overall.

I paid for a room that had alcoholic beverages still under the table as well as empty containers and also the jacuzzi tub had been siliconed around the water valve so water was going everywhere

No hot tub, apparently it’s been broken for years and there no plan to fix it, the indoor pool is ice cold and you can’t even consider using it, and the whole hotel smells like the strongest nastiest carpet fresh you’ve ever smelled in your life. It’s nauseating and a migraine waiting to happen. It’s awful. Also, the beds are full size, not queen size.

First hot tub was broken the only reason I stayed there . Then the upstairs room started in Friday night banging called the front desk it went on from 9pm till midnight front desk did nothing. Saturday banging again started front desk said they would move me . I’m checked in Monday to Monday why should I have to move . Horrible place I’m in town 1 a month for work will never stay there again .

I only booked this room bc it said there was a hot tub.. went down to get in and there definitely wasn’t a working hot tub and hadn’t been in some time by the looks of it. Roman said it had 2 double beds and a sofa it didn’t so we had to sleep 3 ppl in a bed. Breakfast ladies were friendly!

When we arrived, the jacuzzi was broken. Since we were there for five days during a softball tournament, the manager on duty upgraded us to a room with a jacuzzi.

My only concern was the hot tub was broken and only one of the ice machine worked. We I book a hotel I try to include a hot tub

Hotel elevator works limitedly. Website needs updated to state hot tub permanently closed. Pool is freezing cold. Hotel looks nice from the outside but not very clean. Staff on duty was great and tried to help with being accommodating and friendly.

There was a smell. At first it seemed like a clean smell, but later it kinda burned my nose. It could have been the pool. The hot tub was out of service. The room was clean and beds were comfortable

I didn’t like that there was only one entrance point, the elevator was sketchy but other than some stained or broke tile the property wasn’t bad. When I first arrived I had to call the property in order to get someone to come to the front desk just so I could check in, mind you it was only 4 in the afternoon. There was no luggage carts out. We got to the room and it seemed ok but I’m glad we brought our own blankets and pillows because we found several stray hairs on the bed. There were dirty towels left in the bathroom, even though we had 5 guests there was only 3 clean towels. When we went to get more they gave us pool towels. We used the pool the night of our stay but it was clear the next morning it hadn’t been cleaned because another guest(s) left eaten sunflower seeds and towels on the floor, and trash on the tables. When we were finally laying down to go to sleep for the evening, we pulled out the couch bed and there was a dirty sheet and pee pad on the bed! When I went to the front desk to inform them I needed turn down service, the same gentleman who checked me in was who I spoke with. He came in collected dirty towels, dirty sheet and pee pad, and left clean linens WITHOUT MAKING THE BED. Isle was the name on the card for cleaning our room, I think more training is needed. The morning staff was much more attentive.

This was a nice hotel to get some sleep on our road trip. Easy check in, nice staff and clean and comfortable rooms.

Clean and very comfortable bed

Rooms were average but carpet looked old and the hallway had musty odor. I think property was clean but needs an update in rooms.

Convenience of location Bath room, particularly the shower was not clean

Not bad. Nothing over the top to add a wow factor. Just a good, clean, no frills hotel for a business trip.

The hotel room cleanliness was awefull. The smell of mold was so high i changed rooms. That room then had ripped curtains and the same mold smell. Visible mold in the shower. A family member had a different room and was just as awful. We checked out. It was so bad we could stay. Being a finally considered cancer free for the first time in a year. I can not stay nor should anyone stay in a hotel where the air quality in the rooms is tolerable. You good feel yourself getting sick im just the few minutes of being there. I am now out 675.00 as the room was non refundable. I fimd it ridiculous that they can not refund the rooms.

Hotel elevator works limitedly. Website needs updated to state hot tub permanently closed. Pool is freezing cold. Hotel looks nice from the outside but not very clean. Staff on duty was great and tried to help with being accommodating and friendly.

Very clean! Shower was great, bed comfortable and nice breakfast! Very friendly staff.

Amazing, relaxing, clean and comfortable.

I didn’t like that there was only one entrance point, the elevator was sketchy but other than some stained or broke tile the property wasn’t bad. When I first arrived I had to call the property in order to get someone to come to the front desk just so I could check in, mind you it was only 4 in the afternoon. There was no luggage carts out. We got to the room and it seemed ok but I’m glad we brought our own blankets and pillows because we found several stray hairs on the bed. There were dirty towels left in the bathroom, even though we had 5 guests there was only 3 clean towels. When we went to get more they gave us pool towels. We used the pool the night of our stay but it was clear the next morning it hadn’t been cleaned because another guest(s) left eaten sunflower seeds and towels on the floor, and trash on the tables. When we were finally laying down to go to sleep for the evening, we pulled out the couch bed and there was a dirty sheet and pee pad on the bed! When I went to the front desk to inform them I needed turn down service, the same gentleman who checked me in was who I spoke with. He came in collected dirty towels, dirty sheet and pee pad, and left clean linens WITHOUT MAKING THE BED. Isle was the name on the card for cleaning our room, I think more training is needed. The morning staff was much more attentive.

This was a nice hotel to get some sleep on our road trip. Easy check in, nice staff and clean and comfortable rooms.

Room was nice

Breakfast was good and the room was nice. One of the outlets didn't work, but it wasn't a problem. Hot tub was out of order which was a disappointment and would have liked to know upon check in as that was a big plus in booking. Hopefully it will be in operation upon future stays. Enjoyable and comfortable stay overall.

No hot tub, apparently it’s been broken for years and there no plan to fix it, the indoor pool is ice cold and you can’t even consider using it, and the whole hotel smells like the strongest nastiest carpet fresh you’ve ever smelled in your life. It’s nauseating and a migraine waiting to happen. It’s awful. Also, the beds are full size, not queen size.

Rooms were average but carpet looked old and the hallway had musty odor. I think property was clean but needs an update in rooms.

First hot tub was broken the only reason I stayed there . Then the upstairs room started in Friday night banging called the front desk it went on from 9pm till midnight front desk did nothing. Saturday banging again started front desk said they would move me . I’m checked in Monday to Monday why should I have to move . Horrible place I’m in town 1 a month for work will never stay there again .

A picture frame was hanging from a loose screw fell on my face while I was sleeping! That was very unacceptable! If I could request for a refund I would definitely do it!

Great hotel very quiet

The whole place smelled kind of musty. The beds were smaller than expected. Breakfast was delicious.

There was a smell. At first it seemed like a clean smell, but later it kinda burned my nose. It could have been the pool. The hot tub was out of service. The room was clean and beds were comfortable

This was a nice hotel to get some sleep on our road trip. Easy check in, nice staff and clean and comfortable rooms.

Service

Easy access and friendly staff

First hot tub was broken the only reason I stayed there . Then the upstairs room started in Friday night banging called the front desk it went on from 9pm till midnight front desk did nothing. Saturday banging again started front desk said they would move me . I’m checked in Monday to Monday why should I have to move . Horrible place I’m in town 1 a month for work will never stay there again .

Great Customer Service

When we arrived, the jacuzzi was broken. Since we were there for five days during a softball tournament, the manager on duty upgraded us to a room with a jacuzzi.

Hotel elevator works limitedly. Website needs updated to state hot tub permanently closed. Pool is freezing cold. Hotel looks nice from the outside but not very clean. Staff on duty was great and tried to help with being accommodating and friendly.

We stay at this same establishment every year around the same time for a local event that is hosted. We continue to come back due to it being one of the only hotels that offers a room with a jacuzzi tub. Some of the staff has a lack of knowledge and is not helpful, the kitchen staff didn’t have the breakfast out until after an hour it was supposed to one of the mornings. And the man didn’t seem like it was an issue. So we left and went to eat somewhere else.

Very clean! Shower was great, bed comfortable and nice breakfast! Very friendly staff.

I didn’t like that there was only one entrance point, the elevator was sketchy but other than some stained or broke tile the property wasn’t bad. When I first arrived I had to call the property in order to get someone to come to the front desk just so I could check in, mind you it was only 4 in the afternoon. There was no luggage carts out. We got to the room and it seemed ok but I’m glad we brought our own blankets and pillows because we found several stray hairs on the bed. There were dirty towels left in the bathroom, even though we had 5 guests there was only 3 clean towels. When we went to get more they gave us pool towels. We used the pool the night of our stay but it was clear the next morning it hadn’t been cleaned because another guest(s) left eaten sunflower seeds and towels on the floor, and trash on the tables. When we were finally laying down to go to sleep for the evening, we pulled out the couch bed and there was a dirty sheet and pee pad on the bed! When I went to the front desk to inform them I needed turn down service, the same gentleman who checked me in was who I spoke with. He came in collected dirty towels, dirty sheet and pee pad, and left clean linens WITHOUT MAKING THE BED. Isle was the name on the card for cleaning our room, I think more training is needed. The morning staff was much more attentive.

This was a nice hotel to get some sleep on our road trip. Easy check in, nice staff and clean and comfortable rooms.

Easy access and friendly staff

Great hotel very quiet

Convenient to our family at a value price.

Convenient, comfortable and quiet.

Breakfast was good and the room was nice. One of the outlets didn't work, but it wasn't a problem. Hot tub was out of order which was a disappointment and would have liked to know upon check in as that was a big plus in booking. Hopefully it will be in operation upon future stays. Enjoyable and comfortable stay overall.

I only booked this room bc it said there was a hot tub.. went down to get in and there definitely wasn’t a working hot tub and hadn’t been in some time by the looks of it. Roman said it had 2 double beds and a sofa it didn’t so we had to sleep 3 ppl in a bed. Breakfast ladies were friendly!

The whole place smelled kind of musty. The beds were smaller than expected. Breakfast was delicious.

We stay at this same establishment every year around the same time for a local event that is hosted. We continue to come back due to it being one of the only hotels that offers a room with a jacuzzi tub. Some of the staff has a lack of knowledge and is not helpful, the kitchen staff didn’t have the breakfast out until after an hour it was supposed to one of the mornings. And the man didn’t seem like it was an issue. So we left and went to eat somewhere else.

Very clean! Shower was great, bed comfortable and nice breakfast! Very friendly staff.