Baymont by Wyndham Salem Roanoke Area

Parking was good. Had to wait a bit for someone to assist me. The door to the room was stuck and you had to put your shoulder into it. They had problems with the TV again. It smelt and was clean. Found someones underwear under the bed

Checked in online and paid $25 for early check-in at 1pm. Arrived and went in to get my room keys and was told there were no rooms ready. I gave the gentleman the option to find a room or give my money back. After calling his housekeepers a couple of times, a room was located. Room was average. Limited TV channels. No coffee pot in room. No travel toiletries. You had to wait ten minutes in between toilet flushes. But since we were only there for a quick overnight stay, we just dealt with it. Probably would not recommend if staying more than one night. One of the only positives was that it was pet friendly.

Food quality was poor, only eggs that appered to be defrosted and microwaved, no meat selection, terribly weak coffee; room was dirty, even after rewiest to clean, especially the bathroom. There was old laundry and lots of dust under on bed. Entry door was very hard to open....

I rarely leave reviews like this, but after tonight, I genuinely feel obligated to warn other travelers: if you have mobility limitations, accessibility needs, injuries, elderly family members, or disabled pets, stay literally ANYWHERE else besides Baymont Inn & Suites in Salem, VA. Before arriving, we specifically requested a first-floor room because: - I currently have a hip injury, - and we are traveling with a dog who uses a wheelchair. Despite disclosing this in advance, the hotel still placed us in an inaccessible room, offered no staff assistance whatsoever, and still charged us the full premium room rate. No help carrying luggage. No meaningful accommodation. No refund. No adjustment. No accountability from either the hotel or Hotels.com. Unfortunately, the room itself only made matters worse: - extremely poor water pressure, - the bathroom sink would not drain properly, - the shower dripped and ran loudly all night long, - and the toilet was visibly filthy inside upon arrival. I understand that availability issues happen. What I do not understand is how a hotel can knowingly place guests with disclosed mobility concerns into an inaccessible situation and then shrug their shoulders when those guests physically struggle to access the room. Tonight made an already painful travel day significantly harder than it needed to be. If accessibility, cleanliness, or basic room maintenance matter to you at all, book somewhere else.

The staff was fantastic, the room was very clean and nice, the grounds were beautiful and the breakfast was far better than I imagined, wish I could have stayed longer