Holiday Inn Express Hotel & Suites Miami

Overall hotel was very nice. The beds were comfortable. The shower curtain rod was broken which made it hard to keep the curtain closed but was able to take a shower still. Staff was very friendly. Breakfast was very good. I felt safe staying here. Right off Turnpike 44. Very easy to find.

This hotel used to be a Holidsy Inn, it is updated and looks good on the surface but the first room we got into had a bad smell and the air was very damp and musty. I checked the air conditioners filters and they were clean. So after running the AC for a couple of hours the damp and musty air did not improve. The phone was not plugged into a phone jack and I couldn’t access the wall phone jack to plug it in. A lamp was also not plugged into a USB jack and there was not one available so I couldn’t turn on the lamp either. There were no towels of any size in our bathroom but some left over gold fish crackers and an in opened bottle of Fireball from the previous guests were found on the floor. We changed rooms and it was much better but I couldn’t figure out how to keep the fan on the AC on to run continually. The bed squeaked with the turn of your head so I didn’t sleep much that night. Breakfast was a nice surprise as it was very good!

Elevator broken and on 3rd floor. Sheets had not been changed. AC batteries had to be changed. We had to take care of all problems because one person to service a full hotel. Unacceptable. She did the best she could. Customer behind us had prosthesis and no elevator.

Room was okay, phone didn't work. No hair dryer.

Shower water pressure poor. No soap on shower dispenser