Warbrook House Heritage Hotel

I checked into a room at The Grange part of the hotel. I can only describe my room as (sorry) stinking of old people - that really strong old dusty musk. It was so strong I had to keep the double doors open for hours to try and air the room (even though it was very cold), and either it helped a bit or I just got used to the smell as it seemed to reduce a bit. I was really worried the next day that my clothes would be stinking. It made the room feel old, tired and dirty. And there was a strain on the floor that looked a bit like dried blood - no idea what it actually was but it certainly didn't look appealing. The room was accessible, so lots of important equipment, which is totally fine, but again, all seemed old. The Grange felt like the bit of the complex where wedding guests didn't go, and a bit more "off the beaten track". The hotel reception area seemed nice so I can only assume that the money is invested in the front end and wedding business and not much else. I won't be staying there again.

Parking was easy and safe. The double room was small and it would be advisable to check with the hotel to ensure you get a decent sized room. On our last morning there was no water for washing or shower. I had to find a receptacle and carry water to the room from the pantry in order to wash and flush the loo. I know this was beyond the hotels control but it was awkward. I asked for a refund and was given £28 pounds. The ambience to the place is lovely as is the surrounding parkland. Staff were very good. Just a sad set of circumstances took the edge of our visit. We would consider returning but on the proviso the room was to our needs.

Waitress made the stay and she has been promoted to reception which is not a bad thing as the receptionist had a sour manner. Bar man had no customer service either. A wedding venue, empty and void of warmth and customer care but very pretty.

Our room, whilst having a double bed in it was such a peculiar shape that the person sleeping on the right was bang up against the wall with the smallest of gaps at the bottom of the bed making it interesting if you needed to get out with someone in bed on your left. Fundamentally it’s a single room with a double bed in it. The bathroom shelf hung out beyond the top of the toilet seat when lifted meaning that the toilet seat was at a jaunty angle. Breakfast on the Monday morning was not up to the usual standard. The buffet ran out! Yes it was topped up on request, but pay attention please. Having our plates removed mid meal by a staff member who had a pile of other customers dirty plates in her hand was an interesting method. One could consider more training is required in customer service. The reception staff, as always, were lovely as are the staff in general. This is I believe the 6th time we have stayed at the Warbrook. We were a little disappointed on this occasion although we will stay there again

Breakfast was great. Hotel was clean. Staff excellent. The Plumbing in our room was under standard, tap dripping and sink blocked, shower pressure very low and water temperature tepid, window sash broken, blocks of wood used to keep window open. When reported the plumbing was informed that the plumber did not work weekends