The Black Lion Royal Hotel

All good will stay again

It is very rare that I leave reviews for hotels, but after my experience at the Black Lion Hotel in Lampeter I felt I had to. I stayed for four nights from 16th February and returned the following week for another four nights. During both visits, I had no issues at all. On one occasion I came down for breakfast at 7:30am instead of 8:00am. The manager/chef made it clear breakfast would not be served until 8:00am which I fully accepted and simply waited without complaint. I then returned again on 22nd April for one night on arrival I was confronted by the same individual who immediately spoke to me in an aggressive and confrontational manner bringing up the previous breakfast situation and accusing me of being rude which is completely untrue. When I calmly tried to explain he became more hostile, telling me “you’re not my mate” and threatening to report me to Hotels.com and have me blacklisted. This was said in an intimidating and completely unprofessional way. This happened in front of others, including my colleague, which made it even more embarrassing and uncomfortable. Being spoken to like that without justification was completely unacceptable. It left me feeling uneasy for the rest of my stay which is not something I have ever experienced in over 25 years of staying in hotels. The behaviour I encountered was far below any reasonable standard of customer service, and I would expect much better from any hotel.

Food was expensive and terrible. Room only had one plug socket that worked and plumbing system is really load if any room uses water making it impossible to sleep.

Staff were pleasant, room was cold from arrival till the morning, £25 for breakfast to discover it was just cereal and toast

Room was in decent condition but being on the front of the building was quite noisy especially with the bells ringing every 15 minutes. Would have been nice if there was actually a member of staff around on check out as the whole bar and kitchen were just left wide open for anyone to help themselves to whatever they wanted