Sleep Inn & Suites Ashland - Richmond North

Trash outside all around the property; inside rooms things were falling off the walls/ceilings; towel rack hangin off the wall, smoke detector coming out of the ceiling. Sofa bed mattress was stained. Room was dusty. Bathtub was dirty and mold was in the shower corner. Staff couldnt understand me. Pool was closed, paid full price for all amenities and couldn't even use the pool which was the point of staying in this location. They didnt know when it would be fixed and said they could refund us the money and just go elsewhere; everyone knows it takes up to 10 days to get a refund so we werent spending all of our money on just hotels. Hotel tried to charge double upon arrival even though i booked through expedia. Staff was rude. The lady there was nice, but the others werent friendly at all.

In general we had a good stay. I was there with my 14 year old daughter & her friend. I loved have all the plugs & USB ports available, and the fridge was a very good size. The sheet covering the comforter on my bed did have an orange stain on it which I didn't care much about but it seems like something that is so easy to remedy, just grab a new one & bleach that one again. Our only real complaint was the bathroom. The shower doors wouldnt stay shut while taking a shower. They would just slide right open which resulted in water on the floor, even with a towel. There are also no kind of shelves in the shower so we had no place to put our shower supplies (there is shampoo & conditioner supplied but I have to use a specific kind so I bring my own), no place to put a loofah or anything. The toilet didn't always flush completely and was very loud. I dealt with 3 staff members very briefly. My check in was very quick & easy but the only information I was given was what time breakfast started. I didn't realize until later that I hadn't asked what time it ended, that the info hadn't been given. The other thing I was never told was that the pool was closed. The whole reason I picked this hotel was the pool. I understand they can't guarantee it working at all times but I wish I was at least told at check in before the girls got all ready to go swimming. As for the staff in general, they were helpful enough but didn't really seem to care or be interested in their jobs.

Our glass bathroom door kept flying open - just needs to be checked. Room 320. Also, the drains in the pool area were covered in rust; super dangerous for walking around. All of this offered with sincere feedback. Otherwise good. Thank you.

Our bathroom had black mold around the exhaust fan that was falling off the ceiling. "I have pics, need to see if I can post" Tiny black ants all over the refrigerator area and over by the beds and had one for sure in the bed. Pool was open but only till 5pm???? Gym equipment is broken and rigged with the wrong pins on the universal gym and also plate 12 is split in half. Other equipment didn't work either. The room had a very strange smell. Me my wife and kid couldn't figure out what it was but really was bad Breakfast was BAD. Eggs were awful. The sausage was at hard as hockey pucks. The cereal was ok but. Was some generic brand and not a good one. I can go on and on and I did message the hotel them but never heard back. We checked out a day early "had booked 3 nights, left after 2nd night" because of the black mold and just went to a different hotel. Our room was on the first floor across from the pool, I will not give out room number to public but hope anyone staying there don't end up in that room.

Parking was easy could use more spaces

Easy parking, good check in and a good hotel. Just needs a little bit of attention. TVs in rooms are old and poor quality. Part of the coffee machine was missing and toilet was fixed to the floor. Good experience though and would recommend

Parking was great

Easy parking clean room

Front desk staff were friendly and helpful. Elevator was broken but my party had no problems using stairs. Room was clean but not spotless. TV remote battery cover was covered with blue painters tape. Remote worked with a little extra TLC. Hotel was useful for our needs for the trip.

We were pleasantly surprised by the size of the room. Problem 1, the elevator didn't work, would have been nice to know going in but staying on the second floor wasn't bad. Next, the entry way door we used didn't lock so anyone could come into the hotel if they pleased. The breakfast wasn't good. The eggs were cold, the sausages were rubbery. Other than that we had no other problems with our stay.

Very clean hotel, front desk attendant was very pleasant. Would definitely stay again on our next trip

Our bathroom had black mold around the exhaust fan that was falling off the ceiling. "I have pics, need to see if I can post" Tiny black ants all over the refrigerator area and over by the beds and had one for sure in the bed. Pool was open but only till 5pm???? Gym equipment is broken and rigged with the wrong pins on the universal gym and also plate 12 is split in half. Other equipment didn't work either. The room had a very strange smell. Me my wife and kid couldn't figure out what it was but really was bad Breakfast was BAD. Eggs were awful. The sausage was at hard as hockey pucks. The cereal was ok but. Was some generic brand and not a good one. I can go on and on and I did message the hotel them but never heard back. We checked out a day early "had booked 3 nights, left after 2nd night" because of the black mold and just went to a different hotel. Our room was on the first floor across from the pool, I will not give out room number to public but hope anyone staying there don't end up in that room.

Very clean and welcoming.

Very comfortable and clean

Perfectly clean

The bathrooms were disgusting. There brown dirt specs on the shower tiles, it looked like mildew. Red scruff marks were all over the back part of the shower tiles. The bottom of the sink was brown. I’m not sure how you all clean your properties, but I can tell nothing was disinfected and I felt uncomfortable sleeping there. Do better.

Very nice and clean! Wonderful stay and would be staying again.

The property wasn't horrible but it seems that they had some trouble with upkeep/craftsmanship overall. I'm assuming it may be due to a high turn over. Our room wasn't necessarily dirty but there was a mildew smell as you walked in (almost like entering a beach house that was closed up for the winter), there were random things that could use a better wipe down like the shower ceiling and the ice bucket which was dirty. The craftsmanship issues were things like the hinges on the bathroom door were really rusty, the vent fan over the toilet was not properly fitted and looked like it could fall down, the light switch cover didn't cover the hole that it fit over so there were gaps, and the aesthetic would have looked a lot nicer if the tiles, grout and things hung on the wall were done properly. The tile on the bathroom floor was dark and looked dirty but was more due to poor choice of material rather than actually dirty. The staff we interacted with were nice. The area had things to do close by but also a lot of boarded up things too. Again, not horrible but not what we have experienced with this chain in the past.

I booked this hotel to stay for one night to have a rest between trains. The hotel looks modern and I liked the colour scheme and associated decor. The room itself on the face of it looked great, the bed was comfy and sheets and carpet clean. Shower took some time to get warm. However the real negative for me was the drain flies. They were coming out of the sink in the bathroom and there was more than 10 flying around the hotel and bathroom. If I was staying longer I would have requested a room change. This is the only negative feature, but would be enough to prevent me from coming back. The breakfast was vast and good. If it weren’t for the flies this hotel would be 10/10 as been described.

Our room smelled musky and then discovered the carpets were soaked with water and had no idea where the water came from and almost slipped on the tile due to our shoes being wet from the carpet. Went straight to front desk but they no other room to move us to and instead gave us 6 towels to lay on the carpet to soak up the water…what a disaster!

The room was clean, but the shower door would not stay closed. It would slide open unless you has something keeping it closed. I asked the front to send someone to fix it but that never happened. Also, analog TV is for the birds...

Just stayed one night with my kids. Beds were very comfy and we slept great. Breakfast was good too.

Everything was great except the hvac unit in the room didn’t work.

room was very large and modernized. breakfast was very good.

Loved the quick access along the highway with many restaurants and gas stations across the street. Rooms were modern and comfortable.

We enjoyed our stay at the Comfort Inn. It was conveniently located off Rte. 95 and very pleasant. The hotel was quiet, clean and our room was spacious.

Easy parking, good check in and a good hotel. Just needs a little bit of attention. TVs in rooms are old and poor quality. Part of the coffee machine was missing and toilet was fixed to the floor. Good experience though and would recommend

Very clean, whole place has a bleach scent. The only negative was the TV in my room, an older analog flat panel tv, i wanted to watch monday night football, nope, only could get one channel, tnt. Come on man!

When we arrived we were advised that our room was on the second floor but the elevator was out of order and we would have to walk up. When we got to the room only one of our key cards worked. One half of the security lock was missing. There was no way to control the air conditioning in the room it was either off or on full all night.

The hotel was fine. The parking lot was loud and I could here guests returning very late at night.

Very clean hotel, front desk attendant was very pleasant. Would definitely stay again on our next trip

The facility was dated and desperately in need of repair. The pool area's ceiling showed several of water damage as did tbe decking of the pool area. The vanity door in the barhroom where i stayed was broken. I also observed a front desk staff member be very rude to a potential customer who was inquiring about availability of a room. I have stayed at seceeal of your hotels and never experienced or observed such unpleasantness. Best Regards

Very poor customer service, need retraining staff special the female workes at the front desk.

ABSOLUTELY TERRIBLE !! Do not book this hotel! Front desk was rude didn't want to be bothered. The first room we were put in, the door lock was broken. The second room we went in was infested with ants and the bathroom was not cleaned....scum in the tub etc. The 3rd room was finally somewhat acceptable....but by the 3rd time of moving all our stuff, we were too tired to try another room. We sprayed the entire can of lysol on the beds and checked twice for bedbugs to be sure we were in the clear. Front desk was not sympathetic and could care less and extremely rude. Never again!!!

Staff was super friendly and helpful! Room and hotel were very clean and maintained. Breakfast was above and beyond for the price paid for this room! Would definitely stay here again!!!

Very friendly staff

We checked in at 2PM and were charged $25 for early check in. I was taken back but exhausted so I paid. I had to change my rooms 3 times because either they did not have a refrigerator or the refrigerator was broken. Also the TV was not working in the last room. Each time I went to the desk the young lady had her head on the desk and appeared to be sleeping. By the time we finally checked in, it was 3PM and there were plenty of rooms available.so I asked to have the $25 . . fee removed. The desk clerk assured me she would check with the manager and get back to me. I have called the hotel three times this week and the manager has not responded. Unacceptable. They may have renovated the rooms but the hotel is still in disrepair,

The front office lady, she was very friendly and helpful

Clean staff attentive all ok

Horrible horrible customer service. Never stay here. Hotel don't look like picture and customer service is HORRIBLE.

Nice and clean rooms, good breakfast, and convenient location.

Room was ok. Hotel area was not ideal. Wouldn’t stay again.

Quiet area, a lot of options for eating nearby!

This was a pleasant surprise! The property was only 1 year old. Very clean and close to Walmart, several dining options and included buffet breakfast in the morning. Additionally, the property has a swimming pool and work out room for your convenience. Would definitely recommend this property. Also, only 20 minutes away from Kings Dominion

Loved the quick access along the highway with many restaurants and gas stations across the street. Rooms were modern and comfortable.

Just down the highway (10 minutes) from King's Dominion theme park with lots of shopping, dining options available around the hotel (within walking distance). The breakfast area was a decent since with a decent selection of options, including hot options with make your own waffles, eggs, bacon/sausage.

Great location and value!

We enjoyed our stay at the Comfort Inn. It was conveniently located off Rte. 95 and very pleasant. The hotel was quiet, clean and our room was spacious.

Right off 95 and quick to get back on.

I've stayed at the property twice. While the recent visit was excellent, a previous one was concerning, especially regarding the hotel clerk, a South Asian woman in her 20’s. First, the positive: it’s a convenient location, right where I-95 & I-295 meet. I go north to DC often, so it's a good resting stop. However, the advantages are also disadvantages. Because the property is located in a hub, people from all walks of life frequent it. One time, I saw a lot of loiterers hanging around and smoking. Nothing wrong with that, per say. But as a solo woman traveler, I was keeping a low profile. Well, the clerk either neglectfully or ignorantly tried hard to blow my cover, threatening my safety. First, she blurted out my room number in front of other guests. Later, I went to my car to when I encountered a very friendly truck driver. He was not threatening at all, but again, I was keeping a low profile. As such, as he checked in, I waited in the lobby as he finished. My plan was to go to my room only after he was out of sight. Well, the clerk had the nerve to not only ask me what I was doing in the lobby, failing to take my safety cue, but she asked if I was "with" the truck driver. Was she out of her mind? I was trying to keep a low profile, but she kept drawing attention to me, putting me at risk. I didn’t appreciate it and hope she learns to use more discretion.

room was very large and modernized. breakfast was very good.

Our bathroom had black mold around the exhaust fan that was falling off the ceiling. "I have pics, need to see if I can post" Tiny black ants all over the refrigerator area and over by the beds and had one for sure in the bed. Pool was open but only till 5pm???? Gym equipment is broken and rigged with the wrong pins on the universal gym and also plate 12 is split in half. Other equipment didn't work either. The room had a very strange smell. Me my wife and kid couldn't figure out what it was but really was bad Breakfast was BAD. Eggs were awful. The sausage was at hard as hockey pucks. The cereal was ok but. Was some generic brand and not a good one. I can go on and on and I did message the hotel them but never heard back. We checked out a day early "had booked 3 nights, left after 2nd night" because of the black mold and just went to a different hotel. Our room was on the first floor across from the pool, I will not give out room number to public but hope anyone staying there don't end up in that room.

Great room, clean well appointed bathr., good breakfast

The property was quiet and the room was clean. Also, the breakfast was great.

Great breakfast with make your own waffles. Cereal bagels, toast. Potatoes different sausages and eggs. Very good breakfast.

Disappointed no pool or breakfast during renovations How hard would it be to provide coffee and muffins?

The only thing I felt was not very good was the breakfast offerings. Seems like was done on a tight budget other than that fact everything was nice. The room was clean and well kept. The hotel itself was clean and easy to get to from interstate.

TV only having 4 stations, lights and outlets not working having to track down towels and wash cloths for 4 people in the room and only being given 3 towels. Cold eggs.

We were pleasantly surprised by the size of the room. Problem 1, the elevator didn't work, would have been nice to know going in but staying on the second floor wasn't bad. Next, the entry way door we used didn't lock so anyone could come into the hotel if they pleased. The breakfast wasn't good. The eggs were cold, the sausages were rubbery. Other than that we had no other problems with our stay.

Rooms were roomy. Beds were big and comfy. We watched Notre Dame beat Texas A & M on TV in the room. Of the six hotels we stayed at in an 8 day road trip, this one had the best free breakfast.