Crystal Inn and Suites

Eeoowww

Front desk person was pleasant and I received a clean room and comfortable bed No coffeemaker which is standard in most hotels but they claim to have coffee in the lobby but definitely not a 5am when I wake up...so that sucked . Housekeeping came to my room a day early looking to flip the room and I had to explain that I wasn't checking out until the next day.

Like i mentioned before no heat and a gas smell

Even though check in stops at midnight, our plane was delayed coming into ACY so I called around 11pm to let them know and they preprogrammed a key and had someone meet me at the office after my flight finally landed at 3am. They went totally above and beyond what they needed to. It's not fancy or anything like that but it is clean and well kept and everyone there is very friendly and accommodating. THANKS!!!

Water was barely warm, so we had to buy a hot water pot to get a tub, or wash some dishes. The bed was broken in 112, so my husband couldn’t sleep comfortably, plus the pillows were terrible. Power went off for a few hours, and they have no backup generator. No other arrangement was made, no refund offered!