Country Inn & Suites by Radisson, Ontario at Ontario Mills, CA

We stay here every time we come down from Arizona with that being said we always stay here no matter what we love this property. But they had some issues. We stayed here for six nights. FIRST got there. Only one elevator was working and they only have two. The second thing was only one ice machine was working and they only have four floors. They did not have syrup or the strawberry spread most of the days we were there. They never got any strawberry spread any of the days for the waffles for their free breakfast. we ordered the most expensive room this time to check it out which is the king suite with spa bathtub in the room there was no towel rack in the bathroom. we always park in the parking garage one of the nights that we were there. The exit arm looks like it was ran into and wasn’t working properly for about a day. For about two days there was trash all over the parking garage, but they did get it cleaned up. and they did get the elevator working on the fourth day. Still a great place to stay in a great location.

On 11/7/25, the hotel failed to clean my room after they specifically told me they would. On 11/8, the 4th floor elevator was out of order without notice so I took the stairway which was very isolated, dim, and confusing back to the lobby. on 11/9, the front desk was very rude and hostile when I request a copy of my checkout bill and said they were not allowed to show me anything. I reached out to the Hotel General Manager (Jennifer) for a resolution to these issues and she quickly dismissed the front desk behavior as standard policy.

Laundry room was dirty .

Location was great. Rooms are dated and dirty. Breakfast was okay, but nothing to look forward to. Gym shouldn’t be called a gym. Literally no weights and awkwardly put together. I checked out early.

We stay here often, good hotel. Only issue was all vending machines were out of order Our room door ah to be manually be shut and had trouble locking it Also tum stopper did not work. Over all always good service at desk and clean room

Staff is very friendly and helpful, only complaint I have is the pool being a bit dirty. Otherwise great place to stay

I booked specifically to take my kids to the pool during dathers day weekend. Upon arrival, i was told the pool was open, then when trying to enter the pool, it was not, due to a lock issue. I was told that they may get me access to the ppol, just need the general managers approval. From 3-8pm i heard nothing. I checked out that same night at 8pm and am trying to get a refund. Its seems the general manager either doenst come to work, or is never available. Funny working hours for a full time manager.

The washer and dryer are not working for a month now

Should have trusted the reviews before booking. Overpriced, rooms are of low quality, run down and in need of repairs. Poorly managed, site does not have a maintenance so if you have an issue you will need to wait 3 to 24hours to get into your room. Management is dishonest and not concerned with customer care. Pool not always open during hours posted. Carpets are nasty, when you walk on them you leave black marks everywhere. Shower output is equivalent to a mist. Pay a little extra and stay at Ayres

Staff was wonderful. First room tv didn’t work we changed rooms second room had no fan in bathroom shower was run down tv did work. Elevator broke there are two but both didn’t work for a while. Lots of trash in basement garage. We had some guys going up in elevator asking us about are Jeep made us really nervous! For the price you charged us it wasn’t worth it

Nice hotel, nice room and friendly staff.

The only draw back or bad thing about the property was the very strong smell of Marijuana and smoke.

Room is clean/ staff are friendly/ bfast is good/ a lot of parking.

Great location great service. Always smelled clean. Only small downside there were ants in the bathroom by the sink and shower... it didnt bother me much though.

Unfortunately I was not pleased with my stay. The room was dirty. The carpet was dirty, the furniture is outdated. The chair in the room was very dirty. The bathroom was dirty. There was hair on top of the toilet. The lock on top of the door was loose, so we didn't feel that secure. We didn't have any towels, we had to call the front desk. Overall very dissapointing! I wish I hadn't believe other people's reviews on this hotel!

Finding bugs on my bed

It was a great stay. Only complaint was the many ant around the room and bathroom.

Good and bad. Jetted tub was great! Bad was the Hotel music that is being played all day not allowing a good\\quite sleep at night! Also, terrible issue with ants in the room - they were in the coffee maker, shower, etc.!

Terrible cleaning, hairs on the bed sheets, would never recommend.

Stayed here for a quick work trip , everything was great , on my last day in the morning I ran into a cockroach in the bathroom . I have super early wake ups so maybe it wasn’t expecting me , other than that everything was great !

Our first room had no conditioner or body wash. The thermostat was not working. It was either freezing or hot in the room. The tub was not draining. There was no paper towel holder. The freeway noise kept us awake.

It was right across from a big shopping mall. Lots of places to go out to eat. Close to freeways. The only problem we had was getting WiFi service in the hotel. Couldn’t get any. But we would go back there again

The hotel itself was clean and quaint but there was just enough neglect that it wasn’t the comfort that we had hoped for. It’s strange too because a lot of what bothered us were easy fixes. Like no towel racks in the bathroom even though there was plenty of wall space. The toilet handle was cracked and we had to manually pull up on it so the water wouldn’t continuously run, and the toilet lid was cracked. The pull down shade was torn. The floor lamp bulb fixture was almost falling off. There were no plugs by the bed for my cpap. We booked our stay for 7 days but ran out of shampoo and body wash on the 2nd day. I’m not sure why they didn’t make sure the room was ready for an extended stay patron. I felt like we were always calling the desk for something. Also, the beds were way too soft. Like they hadn’t been upgraded in a long time. The letters on the emergency signs by the elevators were stickers and half gone. Again, an easy fix. The breakfast was average with waffles, eggs, and such but I couldn’t help but notice that they still had their cardboard Easter decorations up and this was in June! Everything was freshly painted and very clean, so I know they care about appearances; I just didn’t understand their lack of attention to the comfort details. Also, the underground parking was not secure due to the exit side needing repair. The price was comparable to the nice hotels in the area that we’ve stayed at, so we expected the same. We just wanted to try something different.

Thermostat fell off the wall the first night and the room was hot and sticky Moved to another room And the towel rack fell

We got a room with a jetted tub and it was the prefect relaxation my boyfriend and we looking for.

I chose this hotel because of the price and review. I did not realise it would take me 2 hours to get here in the LA traffic from the LAX airport. Although the cleanliness is acceptable but everything else is old and tatty. This hotel just needs a complete refurbishment urgently! I wouldn't come here again in this condition, not for any price.

I was reading reviews before I booked and saw that some were saying how quiet it is. Yes, technically there’s not a lot around it, except for FREEWAYS! All I heard my 2 nights I stayed at this hotel were the car noises from the freeway at night. You have the 15 and 10 fwy in between. It didn’t help that the bed is very uncomfortable and the pillows were cheap Amazon pillows. Also, our shower head wasn’t strong in the bathroom. So something to consider if you’re big on water pressure from the shower like myself. Only thing I liked was the A/C. It worked well during a heatwave during our stay.

The pictures do not match the actual rooms. They are outdated, dusty, taped and glued together rooms. Great photo editing can do wonders. I didn’t expect a 5 star resort experience but I was expecting a 3 star based on certain websites. I should’ve dig deeper into comments and saw the 1, 2, and 3 star reviews which were pretty spot on. This is a 2 star hotel with a 5 star advertising team. Great area by the mall but still quiet enough to not notice noise/traffic. They have a fire-pit featured in the photos but that is located inside the pool area which closes at 6p even on weekends. Most days the sun is still up at 6p so no need for the fire-pit. TV was unplugged from wall behind dresser. Closed my eyes and looked behind the dresser while I plugged it back in. Bed is out updated. Still the coil type and it is noticeable. Shower had a crack inside that was caulked over and painted. Ceilings were way too low in the bathroom and entire room and were push up type ceiling panels. I am 6 foot tall and they were noticeably low. Crevice next to sink had wall paper peeling. I had to stop looking for things and I’m usually not like this but it was just everywhere I looked. Hallways have an old, dark and dirty cheap casino feel. Bummer because it was convenient for my reason to stay but there are a couple more really close (Hyatt Place) to choose from and I will not be returning to this hotel. My partner called it to an upgraded hostel.

My room was not ready for 3 hours past the 3 pm check in time. The room was clean but very warn and beaten up. The shower would only get lukewarm and it was noisy from the outside.

Staff was friendly and helpful. Property is older and desperately in need of updates. Bathroom shower sprayed the floor, leaving puddles. Grout in tile cracked and missing in areas. Dripping noise in the bathroom vent, though the vent doesn’t work. Lighting in bath was dim. Many of the electrical outlets didn’t work. Time for a renovation, for sure.

Stayed 3 nights and no maid service.

I made a reservation in the late evening. I tried getting in touch with the front desk to let them know what time I’d be coming in to ensure they wouldn’t think I was cancelling. I was put on hold 3 times without acknowledgment, over 10 minutes each time. I finally get there and I’m told my reservation was cancelled and to call in the morning. I have called twice and left a message on the voicemail.

Loved everything about the property. Check in staff were fantastic. Wish there were a few more breakfast options, otherwise perfect stay.

On 11/7/25, the hotel failed to clean my room after they specifically told me they would. On 11/8, the 4th floor elevator was out of order without notice so I took the stairway which was very isolated, dim, and confusing back to the lobby. on 11/9, the front desk was very rude and hostile when I request a copy of my checkout bill and said they were not allowed to show me anything. I reached out to the Hotel General Manager (Jennifer) for a resolution to these issues and she quickly dismissed the front desk behavior as standard policy.

Great staff

Great customer service

Fantastic staff. Even made me my waffle in the morning- Gina I think. Front desk staff was always smiling and attentive. Room was clean and smelled great. Super quiet and efficient. Recommend for a quick stay!!

The hotel was overbooked and failed to communicate that with the guest. I did not get the room I paid for and the front desk worker was very rude

I have stayed here many times for work and thats the only reason why i continue to stay. The last few times over the last year i have to wait after check in time because rooms are not ready. This time i got there around 430 to hopefully not have that issue and i still had to wait for a room.

The room and the breakfast were ok. I had to check out 5 days early for a medical appointment for my wife. I was not refunded for those 5 pre-paid days nor was my $100 room deposit returned to me. I called Hotels.com and also informed the front desk 2 days in advance. I spoke with Jennifer at the front desk and she assured me it will be taken care of by her and Hotels.com. I checked out on the 28th of August and today is the 1st of September. I have still not received my refund or my deposit. I will be contacting my credit card company by Wednesday if no action has been taken. I’ve already spoken to them and they are prepared to assist me. This is not a very professional way to conduct business.

Friendly staff. Close to mall.

Well located close to lots of shopping and dining. Easy access off the freeway.

Nice and clean

Location is right across the mall. Property is nice and clean. Their breakfast is great!

Only there overnight for a quick work trip. Close to mall & food. Not too far from freeway access. Quiet, clean, great staff.

I was reading reviews before I booked and saw that some were saying how quiet it is. Yes, technically there’s not a lot around it, except for FREEWAYS! All I heard my 2 nights I stayed at this hotel were the car noises from the freeway at night. You have the 15 and 10 fwy in between. It didn’t help that the bed is very uncomfortable and the pillows were cheap Amazon pillows. Also, our shower head wasn’t strong in the bathroom. So something to consider if you’re big on water pressure from the shower like myself. Only thing I liked was the A/C. It worked well during a heatwave during our stay.

So close to everything

Great location across from the mall, safe, nice clean, good size rooms.

Great stay. Convenient nearby dining and shopping within walking distance. Thanks

Very good location, very convenient for shopping, clean hotel, good breakfast

Breakfast, watery oatmeal, cold eggs, black bananas...

Loved everything about the property. Check in staff were fantastic. Wish there were a few more breakfast options, otherwise perfect stay.

We stay here all the time like 4 times a year, with that being said, the hotel is getting more run down each time we go there. Today’s breakfast they were out of yogurt and hot chocolate the orange juice was watered down. Our room door was loose, the shower was leaking the whole time. Everywhere we walked in the hallways was the smell of weed.

Their breakfast was great and dinning area very clean.

Clean and convenient. Awful breakfast room piping in Muzak on top of TV noise. Coffee cups pressed together so impossible to take one cup without touching rims of the other cups. Stirring sticks bunched together…Unsanitary.

They don’t serve breakfast on time.

Very good location, very convenient for shopping, clean hotel, good breakfast

The breakfast was really good and the staff was so friendly. The room was a little humid but that's our only complaint.

Would love to stay here again. The breakfast makes it convenient and it’s free.

Great hotel and room! Breakfast was great, however, when the eggs or potatoes are gone, the cook refill process was on the slow side. Customer Service was great and friendly! Room was nice, however, bathroom's wall has a big crack on it (patched with tape), and bathroom's floor tiles are an-even, causing sharp edges to hit on bare feet. Not safe! Otherwise, great hotel!