Extended Stay America Suites - Arlington

I Would not stay here or book again with this franchise. That is all.

The tub had hair in it and the toilet was stopped up

Not very welcoming. Say’s continental breakfast, but what was provided was just prepackaged not very good muffins and instant oatmeal. The coffee was not very good and only two kinds of creamers and both were sweet. The toilet didn’t flush properly, we had to take the cover off so that we could get to the float to get it to flush. The bathroom door didn’t shut and open properly. They didn’t come by and leave fresh linens, we had to go ask for them.

I booked this room for my adult children to attend a conference. Upon check in they had to wait 30 minutes then were told the room that I booked over a month in advance was not available. I booked two double beds and they were put in a TINY room with one double bed. Once in the room, they discovered the sheets had not been washed. The manager was not accommodating and took advantage of their young age.

The place was a little run down. The floor was dirty when we arrived: leaf particles under the night stand and a mini marshmallow under the table. It had obviously not been swept very well. Another frustrating part was the slightly misleading amenities listed. There was technically "included breakfast", but it was only prepackaged oatmeal, granola bars, and muffins. Nothing else. Not even fresh fruit. It also said there would be shampoo and conditioner. There was only shampoo. The only positive was one of the staff members who was very sweet and offered to give us a ride to our room.