Crowne Plaza Beijing Zhongguancun by IHG

I have stayed at this hotel about 10 times. I had a couple of bad experiences this time. 1) The person in the downstairs salon was rather rude, laughing at me when I gave her my coupon for a drink as if since I wasn't paying, that I shouldn't get service. 2) Beijing was experiencing unusually warm weather and the rooms were unbearably hot. When I asked them to fix the air con in my room they said the whole hotel had no air con as they had turned it off. I slept really poorly for two nights because of this. That is not acceptable. They should have offered fans at reception when I checked in.

很好

Helpful staff, clean room, big bathroom. Location was quite convenient, close to Metro Line 10 stations Haidian Huangzhuang and Zhicunli.

Nice place to stay

房间空调温度太低，要来电热风机，勉强不挨冻。请求给安静的房间，结果给我最靠马路的一角。地毯估计很久没怎么彻底清洁，最后一晚给搞得鼻子过敏。大堂吧一点热风都没有，会客半小时，脚趾就冻麻了。不知道这些五星酒店服务怎么能降级如许厉害。只是房间服务人员还想尽力让客人满意，但是硬件条件差得太多了。