Garner Hotel Provo South by IHG

First of all, it needs a serious upgrade. Carpet is old and dingy and has stains in it. Rooms can be cleaner. There was black on the wall in the bathroom shower. There was a cob web along the vanity by the sink. The shower was weak. I like more water pressure. As far as the breakfast goes, I would go somewhere else for breakfast. The pool area is outdated. It looks like they are fixing the skylights above the hot tub. Also, the hot tub was not hot. If you don't care about that stuff it is fine. But I would have stayed somewhere else.

Disappointed, I didn’t get a heads up email that the pool and Jacuzzi was not working. Previously when I book a hotel I get an email that tells me if amenities are not working. Very disappointed only stayed one night and was looking forward when we got back to hotel to the Jacuzzi.

Property was run down. Carpets were stained. Mold on the ceiling above the shower. Disappointing for a Marriot. Hot tub only luke warm.

Friendly Staff, good continental breakfast, close to the BYU campus. Indoor pool and hot tub, close to places to eat.

Descent place with larger breakfast than expected. Double bed room had enough space. Tub/shower combo. Beds were fine for 30 year old, not comfy enough for senior. Parking can be tricky when they are really busy. 2 day stay overall was fine.

The location of the property was convenient to the airport and close the BYU. The pool area needs some repairs as part of the ceiling and wall sheetrock was peeling back. The bed was comfortable in the room. The bathroom area is small and needs some repairs and updating. The carpet was peeling back from the wall under the sink area. They were able to check us in one hour early as we arrived at the property ahead of schedule which was nice after a long drive. The receptionist in the afternoon was very friendly and welcoming. Overall the stay was ok and was a convenient location for a 7 am flight the next morning from the Provo airport.

Our stay was very uncomfortable. We wanted a comfortable stay for the end of our trip so we booked Marriott but what a disappointment this place was! It was as if someone bought an old run down hotel from another chain and put a Marriott sign out front without permission. I’ve never visited a Marriott hotel that wasn’t wonderful, I was shocked! For starters, super small entrance. Like entering a cave. Tight door ways, low ceilings, thin halls, dim lighting. I checked ahead if pool & spa were open. Spa wasn’t filled up & was actually cold, ceiling in pool room was peeling, cracked and in need of repair. It looked like the room was being renovated but it wasn’t. The pool towels were empty. Thin walls, doors and windows. We heard people walking above us, noise from outside and in the halls. Old and small elevator, dirty and beat up. Our room door had to be pushed open with our body weight because it stuck so badly. Shower head and bathroom vent coming off of the wall. Mildew growing in bathroom corners and bedroom window sills. Gross! Our sink drained very slowly every time we used it. Our bathroom had only 2 large towels but our room had 4 people staying. The breakfast has a good variety however, the breakfast sandwiches had dried out bread, the omelets had dried crusty edges like they were reheated. The sausages were actually cold right out of the tray and the waffle machine kept clogging at the nozzle. The juice dispenser was out of syrup so only watery apple juice came out.

There was construction around the place and not a lot of parking on the property, but there was parking not too far away

Pool and hot tub very inviting. Parking is easy. Many restaurants near the motel

Property and room is showing its age. Carpet had tears and tile in bathroom was missing grout. The fitness center's A/C wasn't working so it made for an uncomfortable experience in summer. Room was a good size, staff was friendly, and there were many restaurant options given its proximity to BYU.

First of all, it needs a serious upgrade. Carpet is old and dingy and has stains in it. Rooms can be cleaner. There was black on the wall in the bathroom shower. There was a cob web along the vanity by the sink. The shower was weak. I like more water pressure. As far as the breakfast goes, I would go somewhere else for breakfast. The pool area is outdated. It looks like they are fixing the skylights above the hot tub. Also, the hot tub was not hot. If you don't care about that stuff it is fine. But I would have stayed somewhere else.

The staff was awesome and helpful. Our room was very nice, clean, and quiet. The breakfast was very hearty with many choices. Location was convenient and close to the interstate.

Close to the Instate but far enough you don’t hear it. Very clean. Close to shopping

Property was run down. Carpets were stained. Mold on the ceiling above the shower. Disappointing for a Marriot. Hot tub only luke warm.

The room smelled like mildew. Not only is this hotel outdated but it needs a lot of TLC on the inside and outside. The front desk staff were excellent and extremely helpful.

Staff very friendly and helpful. Our room was very clean. So nice to come in from a day of driving and have a nice, clean bed!

Not an exceptional experience. Dirty dining area. Cook hostess inattentive. On cellphone. Initial checkin unprofessional. Charges confusing. Room was nice and clean. Would never stay at this hotel again. Gary Sievert 505-670-6349

The ventilation and the windows need updated. There is mold growing in the windows from the humidity from the shower in the room.

Very clean and great staff. Will stay again.

Clean, quiet rooms. Staff was great. Will stay here again.

This hotel does not deserve the Marriott Fairfield name. Feels more like a super 8 converted to a Fairfield inn. Sink area was super small. Barely big enough for the sink itself.

Old hotel room with a bright light beaming through the window. Cheap motel cost less for this type of room.

Most uncomfortable night ever. The floor would have been more comfortable than the bed was. We were very disappointed considering this is a Marriott hotel.

The rooms were dingy and needed a renovation. The soap dish in my shower was coming off the shower wall, and the hot water was sporadic. Thankfully, the room and lobby and pool area was clean, and the staff were friendly and helpful. It’s not a great building.

3 night stay. First room had terrible stains on carpet, old a/c unit and a bed so hard and lumpy we had a terrible nights sleep. We asked for a better room. New room was clean carpet, newer a/c unit and more comfortable bed even though very firm and newer more comfortable pillows. They need to get those old rooms updated.

Is outdated. Very limited tv channels.

Not so good. They charge $20 a night for a pet when right across the parking lot the Hampton has no pet fee. Super small room & super small bathroom. Our bathroom smelled so strongly of bleach we had the leave the exhaust fan on all night & keep bathroom door shut.

This property has truly lovely staff, especially the front desk gal who greeted us warmly and offered lots of helpful advice. The hotel was clean and well-kept… but the stay was uncomfortable for a few reasons. First, our room was really hot, and turning off the heat AND opening the window didn’t suffice to cool it down. Second, there is terrible noise on the main floor from the rooms above- some guests entering their room and walking around at 4am sounded like a full-on invasion from our suite right below, and it definitely disturbed our rest. :( Seems like it’s an old building, and not much to be done about it. Small tv, very basic furnishings. I didn’t feel like the value for money was there, and I’d choose a different spot in future.

Our room was very clean and spacious! It was updated. Really nice desk and furnishings

Horrible smell in the room. Could not identify. Woken by unsolicited front desk call, woken again by maid service before we were awake, TV had alarm set to come on auto which also woke us up. We had a long day traveling the day before and wanted to rest before hitting the road again. Road noise SO LOUD all night. Staff was great though.

The staff was awesome and helpful. Our room was very nice, clean, and quiet. The breakfast was very hearty with many choices. Location was convenient and close to the interstate.

While the hotel is fine the stay was excellent thanks to the staff. Specifically, Caradon went above and beyond in helping us out with an issue. It's good to know people like Caradon still work in the hospitality industry.

Just seemed small, outdated and food was not great for the price. We paid $160 for our room. Shout out to the front desk person Ethan for switching us to a different room as our fridge wasn’t working.

As others have said, the hotel was very dirty and in a general state of disrepair. There was a pungent smell from whatever they were trying to cover up odor-wise. Staff was rude and unapologetic. We didn’t stay. We immediately checked out and were told we’d have to call back to receive a refund. We did so and were told the hotel was happy to issue a refund, but that we would need to go through Expedia to receive it. Good luck speaking with anyone at Expedia. You’ll spend however much time you’re willing to spend in an endless loop of automation. Lesson learned. Don’t book through Expedia again and avoid this hotel chain, since upkeep and cleanliness are clearly unimportant.

The room smelled like mildew. Not only is this hotel outdated but it needs a lot of TLC on the inside and outside. The front desk staff were excellent and extremely helpful.

The location of the property was convenient to the airport and close the BYU. The pool area needs some repairs as part of the ceiling and wall sheetrock was peeling back. The bed was comfortable in the room. The bathroom area is small and needs some repairs and updating. The carpet was peeling back from the wall under the sink area. They were able to check us in one hour early as we arrived at the property ahead of schedule which was nice after a long drive. The receptionist in the afternoon was very friendly and welcoming. Overall the stay was ok and was a convenient location for a 7 am flight the next morning from the Provo airport.

Staff very friendly and helpful. Our room was very clean. So nice to come in from a day of driving and have a nice, clean bed!

Not an exceptional experience. Dirty dining area. Cook hostess inattentive. On cellphone. Initial checkin unprofessional. Charges confusing. Room was nice and clean. Would never stay at this hotel again. Gary Sievert 505-670-6349

We were incredibly impressed with our stay. The staff was super friendly, the renovations looked fantastic and the price was low for the value. We would stay here 10/10 times.

You could hear the people above us walking the entire time the insulation sucks and the breakfast lady was so annoying she kept yelling at the guests it was uncomfortable

This place was clean and the staff were nice. It is in a little bit of a noisy area but it didn’t bother me too much.

The staff was awesome and helpful. Our room was very nice, clean, and quiet. The breakfast was very hearty with many choices. Location was convenient and close to the interstate.

Very convenient to the airport. Room was nice but I didn’t like that the sink didn’t have a door - it was separate from the toilet:shower area and without a door. Parking was good. Quick checkin. Definitely a 3 star hotel tho. They REALLY need to clean or replace the carpet I. The hallway of the 3rd floor. It looks like something is spilled along the whole thing. Room was nice and clean though.

Convenient

Close to the Instate but far enough you don’t hear it. Very clean. Close to shopping

Friendly Staff, good continental breakfast, close to the BYU campus. Indoor pool and hot tub, close to places to eat.

Decent place with nice access

The building was clean, my family and I felt very comfortable and safe. The staff was awesome! I do have to say, the building is a little old so the windows are very thin. We could hear the outside cars driving down the street. But overall it was a pleasant stay.

The location of the property was convenient to the airport and close the BYU. The pool area needs some repairs as part of the ceiling and wall sheetrock was peeling back. The bed was comfortable in the room. The bathroom area is small and needs some repairs and updating. The carpet was peeling back from the wall under the sink area. They were able to check us in one hour early as we arrived at the property ahead of schedule which was nice after a long drive. The receptionist in the afternoon was very friendly and welcoming. Overall the stay was ok and was a convenient location for a 7 am flight the next morning from the Provo airport.

Property and room is showing its age. Carpet had tears and tile in bathroom was missing grout. The fitness center's A/C wasn't working so it made for an uncomfortable experience in summer. Room was a good size, staff was friendly, and there were many restaurant options given its proximity to BYU.

The staff person at registration was efficient. The hotel was in poor repair. Carpets stained in bedroom. The most unsatisfactory experience was breakfast. Staff attending gave no attention to dirty tables (listeneing to videos on phone). Eggs and sausages not heated - were cold. Needed to ask for hot coffee. Carpet in breakfast area was very dirty. Unsatisfactory stay.

The staff was awesome and helpful. Our room was very nice, clean, and quiet. The breakfast was very hearty with many choices. Location was convenient and close to the interstate.

WE have stayed at many Fairfield Inns, as we favour Marriott Hotels. This was not a good example. The building was in poor repair, the carpets stained and aged, the breakfast area cramped, there were no plates when we arrived, and the staff couldn’t locate any for about 10 minutes. There was one elevator which was constantly full of housekeeping equipment and a wet floor cone.

Friendly Staff, good continental breakfast, close to the BYU campus. Indoor pool and hot tub, close to places to eat.

Pool was nice, breakfast very good. Exterior lights so intense that darkening curtains had to be drawn tight. To us it felt cave like without any natural light.

Descent place with larger breakfast than expected. Double bed room had enough space. Tub/shower combo. Beds were fine for 30 year old, not comfy enough for senior. Parking can be tricky when they are really busy. 2 day stay overall was fine.

Best breakfast we have had at a hotel in a long while. We are gluten free and they catered very well to our preferences.

Kitchen was being renovated, no breakfast which was advertised on your site, we had many other choices available to us and never knew this, no good

Not an exceptional experience. Dirty dining area. Cook hostess inattentive. On cellphone. Initial checkin unprofessional. Charges confusing. Room was nice and clean. Would never stay at this hotel again. Gary Sievert 505-670-6349

Everything was clean and staff was great. Rooms were dated and breakfast was worst i had.