Comfort Inn and Suites Germantown

Breakfast was terrible. Cold food, terrible coffee, hard bread( stale).

We stayed there 4 nights. Our flight was delayed, it would have been 5 nights. We like the room, clean, spacious, and well-lit. The elevator was out of order the last night, and the staff was nice enough to help carry our luggage down the stairs at checkout. SUGGESTIONS: IN ROOM 1. The bed was made very nicely every day. 2. The coffee supplies were mostly missed. We had to go downstairs for coffee. 3. The phone is missing a face plate to show how to call the front desk for assistance. BATHROOM 1. There are 2 bottles fixed on the shower wall marked Shampoo and Conditioner. There was no "body soap" provided. The water volume was very, very low. 2. On the sink, there is a bar of soap and 2 small tubes of "shampoo conditioner." The two small tubes are unnecessary. 3. The hair dryer's cord is so short. The length of the cord is the same as the depth of the counter. It is very weak, too. Only good enough for short-haired people. 4. The towels were not replenished consistently. The bath towels were always replenished daily, not the other ones. HOTEL COMMON AREA Breakfast area: 1. There was no coffee in the carafes 80% of the time. 2. No non-sweetened creamer available. 3. Coffee grinds found in the hot-water carafe. 4. The 3 utensil bins next to the bread box & the cereal dispensers were all filled with mixed utensils. Forks, spoons, & knives were all mixed up. 5. Leave 1 trash bin to use in the lobby area. 6. No TV remote in the Fitness Ctr.

We found a previous guest's used underwear left behind in the room. The TV disconnected from the network on our second night and would not reconnect. We requested additional pillows from the front desk staff, but were told that they did not know where they are and couldn't help us. The phone and radio were non-functional despite being plugged in. Front desk staff didn't believe us when we informed them and didn't offer any further remedy or investigation. Several of the lights in the room were plugged in but did not work. On our fist morning we tried the breakfast and got food poisoning from it. Overall, our experience of this hotel was that at first glance everything *looked* decent and sufficiently up to standard, but the actual quality of the stay was extremely sub-par.

Amazing stay.. the 100.00 deposit was new.. would book again

We stay in this hotel frequently for medical purposes. Due to medical necessity I require a bathtub. I request a bathtub, yet have to speak to staff every single visit to get the correct room. This is absolutely ridiculous and should not need to be addressed every time.