Jasper Inn

The pol and hot tub needed maintenance. The hot tub stunk like dirty wet clothes. No filter system in swimming pool. Very small pool

We traveled up to see the eclipse and the only reasons we chose this hotel was due to their advertising of EV charging and pet friendliness. I travel with my pets often, so I’m used to paying a fee for them. I was not expecting to pay for EV charging. I usually don’t pay for charging if I’m a guest at the hotel. Also, there was no elevator so we had to tore everything up and down the stairs. We were so disappointed that we only stayed be night of the two we booked. The rooms are also dated and need renovations.

The staff members were friendly, and the pool area was small but nice. However, we discovered that the lock on one of the doors leading to the parking lot was not working, which meant the door was left unlocked; this is a safety issue in my opinion. The ceiling in our shower was also in need of repair; it looked as though parts of it were crumbling.

No elevator was a little inconvenient as the stairwell was quite narrow so only one person could fit at a time. Otherwise, not a bad place for the price.

The doors on the outside that you are supposed to use your key to enter. You can access without your key. The hotel is out in the middle of no where. The pool was very dirty - I would not let my kids get in. There was stuff floating on top of the water. Big bummer.

This hotel was pretty average. We enjoyed the pool and hot tub even though the pool was pretty small. It was nice that it was open til 1030 pm. Staff was friendly and accommodating. We didn’t make it down for breakfast so I can’t comment on that. Plenty of towels and toiletries in the room. Overall a good stay and would stay again if in the area.

We booked a pet friendly kitchenette room. There is no such thing here even though the website doesn’t disclose that. We were downgraded to a double queen room and had to argue to get the difference between the rooms refunded. Night clerk was rude and condescending. Outside “security” doors all open without having to use your room key for safety. Several families from our softball team stayed there, 4 families did not have working toilets and were told they could not fix it right now, but were handed plungers to try and fix it themselves. Same families could not shower for 2 of the days because the bath tubs would not drain water. No refund given! The first room we received did not have a working air conditioner. The second room we received had a working air conditioning unit but it was so loud it sounded like a small motor engine was being fired up each time it kicked on. No one in our family was able to sleep because of this loud noise. The arcade is really just an out of order video game from the 1990’s and 3 claw machines to get used looking toys out of. The breakfast was awful; watery eggs that you can’t even pick up with tongs, stale cereal and yogurt that is past the expiration date. The pool is so small compared to pics online. We had great expectation of this property as it is 5 minutes from ball diamonds and the description online paints a pretty picture, but it was the worst stay we’ve had. Please, do not waste your time and money by staying here.

We stayed here for one night after going to Holiday World. We were tired after the park and looking forward to the hot tub. But the hot tub was broken. It was hot and we got in, but the jets weren't working. Everything else about our stay was great. Beds were comfortable for a night, room was very clean, and the breakfast was excellent.

There's no elevator. They allowed motorcycles to park in the pull up area in front of the door, making check in a hassle. We had to have the room key reset 6 times. The people were nice though.

The pool was small but the water was perfect for swimming

The staff were rude, like it was an inconvenience for them to talk to us. The icing on the cake was when we found bugs in the bed. Nasty.

We got bed bugs from your hotel!

Hotel was nasty & unsecure with doors coming into the hotel not locking or requiring room keys to open! Black hair on the bathroom floor when we walked in. Soap rings still in tub. Exhaust fan in bathroom not working so it stays muggy all day after a morning shower. Cobwebs, dead bugs, broken lamps & holes in the walls. You WILL be charged $100 fee when checking in, even tho it is NOT listed here! Once you get there & see all of this, you're stuck. Everything is nonrefundable & hotel.com will do nothing!!!!

We love this hotel! Everytime we are in the area we book this hotel. VERY CLEAN! VERY FRIENDLY! We definitely recommend this hotel!

Was told upon check-in that the Wi-Fi was down, but would be fixed the next day we stayed for days it was never fixed. We were lied to also breakfast was not good frozen eggs that had been room, temperature thawed and we’re full of moisture and the worst part of all we went down to complain the first after the first night that our room wasn’t clean and was told that they only clean the rooms once a week we were there for four days, and they never came in to clean our room, change our towels or take our garbage. When we checked in our room had hair ties on the floor clearly the floor wasn’t vacuumed before we checked in and it never was vacuumed while we were there.

The updates to this older building are very well done and effective. Our bed was very comfortable. Our room, the hallway, the lobby, and the breakfast area were very clean. All the staff were very pleasant.

It checks all the boxes! Warm breakfast, comfortable beds & pillows, meticulously clean, everything worked as it should, highly maintained, safe area, well lit parking, & very friendly staff. We were in town for a volleyball tournament & we will book with them again for sure next time we are in the area.

Clean and affordable

We booked a room here for the night after spending the day near by. The room was nice and clean, beds weren’t bad, over all perfect for a quick overnight stay.

Clerk was very nice. Bathroom floor was filthy and microwave was disgusting. Floor did not look like it had been vacuumed.. Paint was pealing off the shower It definitely needs a good cleaning...

The property is pretty outdated and in need of a fade lift. The toilet in our room and the room next door to us was loud. It would flush then make this awful sound for a few seconds following. The back of our remote was missing the battery cover. The ceiling was flaking off in areas and the tile in the bathroom. The mattress is not comfy at all and my comforter had noticeable stains.

We arrived at the hotel after 10 pm. After hitting the call button several times, we called the hotel from our cell phone requesting check-in service. Our room was clean with a small kitchen area including a full sized refrigerator. The hotel had no wifi. The restroom room near checkin was out of order. Breakfast was standard continental fair, the dining area is a cramped space the was too small for the number of people trying to use it. We were hoping to use the pool before we left but the pool didn't open until 10 and checkout was 11, making pool time unrealistic. We inquired about an ice machine and was told it was not working. It was a disappointing stay.

Was told upon check-in that the Wi-Fi was down, but would be fixed the next day we stayed for days it was never fixed. We were lied to also breakfast was not good frozen eggs that had been room, temperature thawed and we’re full of moisture and the worst part of all we went down to complain the first after the first night that our room wasn’t clean and was told that they only clean the rooms once a week we were there for four days, and they never came in to clean our room, change our towels or take our garbage. When we checked in our room had hair ties on the floor clearly the floor wasn’t vacuumed before we checked in and it never was vacuumed while we were there.

This hotel had higher customer reviews than other hotels in the areas but it was clear that the hotel was old and had amenties to qualify as a 3 star hotel but just barely. The lobby, bar, and breakfast area are quite small. The breakfast area is very difficult to navigate and easily overcrowded with just a few families. The pool and spa are also very small. The room itself had older furniture and the air conditioning was quite loud and it cycled on and off all night since no always on fan mode was available. Last but not least, the hotel is in the back of an industrial lot and there was a memorial in the parking lot for an apparent murder. Patrons beware.

Building was old and run down. Rooms could use updates. Iron and ironing board were screwed in behind luggage rack, couldn’t even be used. Fire alarm was set off in one room by microwave popcorn and manager came upstairs yelling at guest to use the exhaust fan when it did not even function. Guess that’s what you get for $80

This was nicer than I expected for the price! The lobby area was clean, they do need a few updates. Pool area was small but nice.

Difficult entrance - older beds and furnishings - bathroom outdated

Easy check in and check out policy. Ice machine was full of ice and working, staff was friendly and plenty of hot water in shower. Room could use a little updating, but for the price it met my expectations and my family and I were comfortable.

Beds were comfortable and rooms were a nice size! Our room was clean, bathroom was just a bit dated. Our door would not lock, I called the desk and left a message but no one came to help. Fortunately, my husband is handy and was able to figure out how to adjust the door to make the lock line up with the door frame. The breakfast was ok, most of the warm food was cold and couldn’t find anyone to help refill the syrup but that’s not that big of a deal. We just ate bagels and cereal.

Property was very dated

great service

Clean, healpful staff, easy check in.

When I arrived to check in there was no one at the front desk. Another visitor showed up said housekeeper had to check her in while on the phone with manager explaining how to do it. It took almost 30 minutes and calling corporate to get someone to front desk. The whole weekend while there I never once seen any staff except house keeping in the mornings. Definitely could use some updating also.

Awful experience staff was totally unprofessional and unhelpful basically told me to call the manager in the morning

Arrived at 6pm ish and no one at desk. Only a note stating to call a number that went to voice mail. After approx 5min call from person didn’t introduce herself but asked why I called and she’d be there in 5 min

The property was clean and the staff was incredibly helpful.

Not great. Hotel had a weird smell especially in elevator. We came for breakfast in the morning about 20 mins before it was suppose to end. There was none of the hot food left. I asked the front desk and she went in behind the kitchen and was there for a long time. I thought she was going to put food out. I waited and waited and no food came. Then after the time had now past for breakfast to be over I see her again and said well I guess since it’s now after time you won’t be putting food out after all and she was very rude with me. Then said I should have come earlier. Not sure why she couldn’t have said well before that she wasn’t going to out anything out. Not interested in that hotel. Also the hotel is very noisy from outside traffic

Friendly staff and great service and clean hotel and rooms! Great breakfast as well!

I requested connecting rooms, called to confirm connecting rooms, and was told this was something they would be able to do. Upon arrival the rooms were not connecting and were on opposite ends of the hallway. When trying to discuss the issue with management during checkout, I was told she didn’t have time for me. I felt like I had done my part in being sure about my stay and my request and was really let down when I arrived. There was hair in the shower, so we didn’t use it. Thankfully only had a one night stay.

As someone who travels for a living, I can say that this is one of my favorite places to stay! The staff is very courteous, the property is well maintained, and always clean!

Close to everything a traveler would need

The motel was ok. Getting to it , with the odd surroundings were weird

Quiet, roomy and location was safe.

Very comfortable room, a bit out of the way if you want to be "in" Jasper. Very convenient to the Jasper Transmission factory, though.

Nice and quiet

We really enjoyed the hot tub and the other guests were very friendly. Beer wine and liquor available. Plenty of snacks also available. Parked next to front door. Uber driver was quick and friendly. A little far from downtown but was already aware. Would recommend

This hotel had higher customer reviews than other hotels in the areas but it was clear that the hotel was old and had amenties to qualify as a 3 star hotel but just barely. The lobby, bar, and breakfast area are quite small. The breakfast area is very difficult to navigate and easily overcrowded with just a few families. The pool and spa are also very small. The room itself had older furniture and the air conditioning was quite loud and it cycled on and off all night since no always on fan mode was available. Last but not least, the hotel is in the back of an industrial lot and there was a memorial in the parking lot for an apparent murder. Patrons beware.

Property is quite, not in a busy area. Plenty of food options within 5-10 mins. Small pool but was nice.

1 night stay for cheer comp. Pool is small. Room was fine. Plenty of food places within 5 mins.

My family relocated from the southwest to the northeast. We stayed here during our trip with our two large dogs and Penske moving truck with car carrier. The location was safe even though it's a bit off the main highway, the staff was very friendly, and check in/out process was seamless. I only wish they had a fenced in area for the dogs.

We arrived at the hotel after 10 pm. After hitting the call button several times, we called the hotel from our cell phone requesting check-in service. Our room was clean with a small kitchen area including a full sized refrigerator. The hotel had no wifi. The restroom room near checkin was out of order. Breakfast was standard continental fair, the dining area is a cramped space the was too small for the number of people trying to use it. We were hoping to use the pool before we left but the pool didn't open until 10 and checkout was 11, making pool time unrealistic. We inquired about an ice machine and was told it was not working. It was a disappointing stay.

Breakfast was not maintained. Constantly out of the very limited options. For instance, biscuits and gravy were an option one morning and they had biscuits but no gravy. The gravy was never filled the 30 minutes we had breakfast. We were 2 nights and never had clean towels or our rooms cleaned. They seemed to be under staffed.

Um dos melhores hotéis! Valeu a pena a estadia! Tudo nota 10! Café da manhã excelente! Tudo muito limpo! Cama super macia e confortável!

Breakfast was very plain. Found shirts in our room and hairs in the bathroom so not cleaned well. Sink area was quite stained. Most lightbulbs were either out or barely working. Staff were nice and beds seemed nice.

This hotel had higher customer reviews than other hotels in the areas but it was clear that the hotel was old and had amenties to qualify as a 3 star hotel but just barely. The lobby, bar, and breakfast area are quite small. The breakfast area is very difficult to navigate and easily overcrowded with just a few families. The pool and spa are also very small. The room itself had older furniture and the air conditioning was quite loud and it cycled on and off all night since no always on fan mode was available. Last but not least, the hotel is in the back of an industrial lot and there was a memorial in the parking lot for an apparent murder. Patrons beware.

The staff was so friendly. Hot breakfast consistently stocked.

It checks all the boxes! Warm breakfast, comfortable beds & pillows, meticulously clean, everything worked as it should, highly maintained, safe area, well lit parking, & very friendly staff. We were in town for a volleyball tournament & we will book with them again for sure next time we are in the area.

Not great. Hotel had a weird smell especially in elevator. We came for breakfast in the morning about 20 mins before it was suppose to end. There was none of the hot food left. I asked the front desk and she went in behind the kitchen and was there for a long time. I thought she was going to put food out. I waited and waited and no food came. Then after the time had now past for breakfast to be over I see her again and said well I guess since it’s now after time you won’t be putting food out after all and she was very rude with me. Then said I should have come earlier. Not sure why she couldn’t have said well before that she wasn’t going to out anything out. Not interested in that hotel. Also the hotel is very noisy from outside traffic

The tub was clogged and the breakasft was limited. No beverages to but coffee. No meat protein available. They can really use a step up on breakfast area. However the beds were extremely comfortable. The pool area was decent with a nice warm jacuzzi.

Friendly staff and great service and clean hotel and rooms! Great breakfast as well!