Name: Ameristar Casino Resort and Spa (St. Charles)
Address: 1 AMERISTAR BOULEVARD, Saint Charles, Missouri, USA, Saint Charles, Missouri, US
Price range: 128 $–1.560 $ per night
Rating: 7.93

Was Gäste sagen

Das Ameristar Casino Resort and Spa (St. Charles) erhält Lob für seine sehr geräumigen Suiten und die günstige Lage in der Nähe des historischen St. Charles, aber in Bewertungen werden häufig Einschränkungen der Einrichtungen, ein variabler Service und uneinheitliche Erfahrungen erwähnt, die den Gesamtwert beeinträchtigen können.

Zu den häufigsten negativen Punkten gehören saisonal oder mit eingeschränkten Öffnungszeiten geschlossene Pools und Whirlpools, eingeschränkte oder früh schließende Restaurants an einigen Tagen sowie starker Rauch im Casino. Einige Gäste heben freundliches Personal und angenehme Spa-Besuche sowie kostenlose und einfache Parkmöglichkeiten hervor. Reisende berichten auch von unzuverlässigem WLAN, gelegentlichen Problemen mit der Klimaanlage oder dem Fernseher sowie zusätzlichen Gebühren, wie z. B. für früheres Check-in oder gebührenpflichtige Mikrowellen. Erwarten Sie Komfort und Unterhaltung vor Ort, aber prüfen Sie vor der Buchung die Öffnungszeiten und Richtlinien der Einrichtungen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Pools und Whirlpools sind häufig saisonal geschlossen, haben begrenzte Öffnungszeiten oder sind an Wochenenden nur für Erwachsene zugänglich; mehrere Gäste waren von den Schließungen überrascht. Das Spa erhält positive Bewertungen, die Parkmöglichkeiten sind gut, aber die Casino-Bereiche sind verraucht und einige Annehmlichkeiten (Bars, Fitnessgeräte) sind nicht immer verfügbar.

Reinigung

Die Bewertungen zur Sauberkeit sind gemischt: Viele heben sehr saubere Zimmer hervor, aber andere berichten von fleckiger Bettwäsche, schmutzigen Badezimmern, Schimmel und fehlender oder unregelmäßiger Reinigung sowie gelegentlichen Wartungsproblemen.

Zimmer

Die Zimmer sind groß und im Suitenstil mit angenehmen Grundrissen und Aussichten, aber Gäste bemängeln häufig unzuverlässiges WLAN, eine schwache Klimaanlage, gelegentliche Probleme mit dem Fernseher und das Fehlen einer Mikrowelle im Zimmer, es sei denn, sie wird extra bezahlt.

Dienstleistung

Der Service ist uneinheitlich: Einige Begegnungen sind freundlich, aber es gibt immer wieder Beschwerden über strenge Check-in-Richtlinien und Gebühren, Zimmer, die zum Check-in-Zeitpunkt oder danach nicht fertig sind, und unhilfreiche Reaktionen auf Probleme.

Ähnliche Gästebewertungen

2

patrick

28. Juni 2023

·

Aufenthalt am 1 Nacht

We arrived 2 hours prior to the 4pm check in time. They claimed they had some rooms available for early check in but that would cost extra. I said I would just wait and grab a bite to eat. I arrived back at the hotel at 4pm and of course the room wasn't ready. The room wasn't ready until almost 5pm! We were going to a concert and that made us way later than when we wanted to get there. Couldn't get an uber to the show because of the traffic and ended up having to drive. Got into the show 10 minutes before it started luckily. There was an old and musty feeling in rooms. Won't be staying at this hotel again.

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6

jeremy

16. Juni 2025

·

Aufenthalt am 2 Nächte

we had paid for 2 nights and i dropped a few grand in their casino we asked to get Sunday night comped and were told our player card was too new they did not have numbers on us yet. Seemed like a no brainer to me they had the rooms Sunday night is not a busy night for them. why would they not comp a room so that they could get even more money from me. Seemed like the staff was not on same page as the owners.

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2

Lynette

22. Juli 2023

·

Aufenthalt am 1 Nacht

Warning: hidden fees!! We arrived at 2:30 to check in. Our room was ready but it would cost $60 plus tax to get into the room. Check in was 4:00. Ridiculous! We did finally get into the room at 3:45 but I had to ask and guest check in had to “get approval”. There is also a resort fee that I didn’t see nor was mentioned when we checked in. Stay at Drury or check with Hollywood Casino. There are other choices near by. I called Drury Inn that is down the block, their check in was 3:00.

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6

Richard

10. Apr. 2025

·

Aufenthalt am 3 Nächte

Had several issues during check in 1) They lost one of our reservations 2) They wanted $85.00 to check in an hour early We stayed in 2 rooms for 3 nights. 1) 1st day they didn’t show up until 4:30 to clean the room as we were going out. They never showed up to clean the room after that

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8

Jim

14. Juli 2025

·

Aufenthalt am 2 Nächte

While we have no complaints about the comfort of the room for our two night stay I have to say that the check-in procedure is completely unacceptable and got our stay off to a very poor start. Ourselves, along with at least several dozen other guests at Ameristar this week were a part of the Missouri River 340 kayak race. I was the paddler in our group and as such had spend the past 67 hours paddling from KC to ST. Charles. All my Id's, credit cards etc were with the remainder of my party. Unfortunately, I was also the one who had made the initial reservation. Since my wife and brother would arrive at St. Charles several hours ahead of me and since they to had been traveling along the river they were tired & dirty and "tried" to check in. They were refused and told that the only one who could check in was myself. This, despite them having not only all my I.D's but also their own photo I.D's which had the same name and address as my own. I could not be contacted and they were refused entry. There is simply no excuse for this. If you choose to hide behind a "This is our policy" reasoning then that's fine, BUT you need to clearly transmit on your check-in policy that only the original payee or any pre-authorized people may check in. So in short, the room, staff etc were great but this check-in procedure made things pretty difficult for us for several hours. In listening to other's we found that many of the paddling group had run into the same problem.

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6

Denise

22. Mai 2023

·

Aufenthalt am 3 Nächte

I wish I could give this hotel 5 stars all around as we've stayed there before and always enjoyed our time there. However, we had this be our daughters block hotel for her wedding and 72 hours before the guests were to arrive they began canceling rooms. Not really sure of the reason, construction, busted pipe; we got several answers. For us, our stay was great. They are a nice hotel. They are friendly upon check in and the rooms are great. When I asked about some sort of compensation for those that had their rooms canceled (free parking, uber reimbursement, etc.) I was told "no, we gave everyone 72 hours notice, that's all we are obligated to give". We had our shuttles to the wedding venue leave from there so our guests had to come to the Ameristar even tho they couldn't stay there. Overall, they are a great place to stay, I'd just be very leary if planning a wedding or for your wedding guests to stay there. They don't think twice about canceling rooms there - even rooms that are booked within a wedding block.

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10

Jamie

2. Juli 2025

·

Aufenthalt am 1 Nacht

Great stay! Friendly staff, quick check in, quiet rooms.

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4

Angela

28. Apr. 2025

·

Aufenthalt am 1 Nacht

We were there on a Friday night and all the restaurants were closed by 9:45pm. The bar service in the casino was not good. They wanted $85 for a two hour early checkin which I did not opt to do but then didn’t have my room ready until 30min after checkin time. Staff at check in counter were less than friendly. A lot less.

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8

terrell

28. Dez. 2024

·

Aufenthalt am 4 Nächte

This is my 1st stay in December. Last year we stayed 1 night during new yrs but did not enjoy our stay because our room was not clean and security wouldn't let my 35yr old married son in the casino gambling area. He left his drivers licenses in his vehicle at home because he road with me and forgot get it. He has a membership and had his drivers licenses photo copy in an email that he sent to his job. Security still refused to let him in. He does look young but has a few strings of grey in his mustache. Security said they usually let folks in if they look over 21. My son does look young but not under 21. We had a great time this go round. We gambled and won more than we lost. Our rooms were remodeled and clean. Security was kind. The only problem was front desk. They seldom answer the phone. So I decided to let the phone ring and go down to see if it was crowded. Not one person was in the lobby. As I approached the front desk the phone was ringing and the young lady was just sitting there by herself. I told her that it was me calling. It didn’t seem to phase her at all. After I ended my call, the hotel phone started to ring again. No one answered. This is terrible.

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2

marc

17. Juni 2025

·

Aufenthalt am 1 Nacht

Horrible customer service

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Günstige und sichere Lage in der Nähe des historischen St. Charles und des Katy Trail mit nahegelegenen Restaurants und kostenlosen Parkmöglichkeiten.

Gastronomie

Das gastronomische Angebot vor Ort ist gemischt: Einige loben das Steakhouse und die asiatischen Optionen, aber Gäste müssen oft mit Restaurants rechnen, die an bestimmten Tagen oder frühzeitig geschlossen sind, begrenzten Angeboten für späte Mahlzeiten und dem Fehlen von Zimmerservice oder kostenlosem Frühstück.

Monat	Durchschnittspreis
Januar	174 $
Februar	179 $
März	191 $
April	202 $
Mai	199 $
Juni	220 $
Juli	212 $
August	173 $
September	181 $
Oktober	196 $
November	214 $
Dezember	181 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $194	15 $147	16 $146	17 $148	18 $346	19 $337
20 $138	21 $133	22 $134	23 $173	24 $186	25 $341	26 $344
27 $140	28 $141	29 $146	30 $147

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $146	2 $197	3 $239
4 $147	5 $147	6 $147	7 $146	8 $146	9 $208	10 $224
11 $146	12 $128	13 $129	14 $129	15 $1.560	16 $1.560	17 $1.560
18 $1.560	19 $790	20 $146	21 $146	22 $149	23 $199	24 $229
25 $146	26 $149	27 $146	28 $149	29 $149	30 $210	31 $239

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Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Premium-Suite

Premium-Suite, 2 Queen-Betten

Gästebewertungen

Gut

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Kaution

Gut zu wissen

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