Quality Inn Pasadena - Houston East

Very misleading advertisements. Everything in this place was dirty and broken. The two chairs in the room are both broken. The elevator is broken. The towel rack is broken. The pool is filled with algae in the middle of May. There's mold growing in the bathroom. The walls are dirty. There's no sheet on the bed, just a stained blanket that's overdue for a wash. Theres a group of four grown men in hotel uniforms smoking cigarettes in front of the broken front door and "no smoking" sign. The TV in the room is broken. The curtains are dirty and stained. The lamps by the bed is broken and the charging outlet doesn't grip. The coffee machine in the room is broken and a bottle of Sam's Club brand water is $2.00. Theres holes in the walls everywhere. There's a "restaurant" on the top floor, but that's just a single serving of whatever they decide for the day, no options no menu. There's garbage strewn about all over the property. I will never stay at another quality inn for the rest of my life.

Staff was very nice and accommodating

To begin with pool was closed for maintenance, which fine but called ahead and they said it was open. I asked about the full breakfast they said that yes it was a full breakfast I go in the morning for the breakfast, and all it was was cold eggs, cold sausage, and hard bread for toast the only thing was fresh and decency was the waffles. So that was a big disappointment. Then the tv glitching and messing up left to visit family told them about the TV and came back 4 hrs later and TV still glitching worse So they switch rooms then in the morning didn’t even get the room cleaned. So took my towels down stairs to get new ones didn’t even give the correct amount of towels . So had to jump through a couple of hurdles to get what I needed. The best part of the hotel was when I was leaving back home. I will never ever recommend this hotel to my enemies.

Breakfast wasn’t great. And there is a train whistle blaring all night. Noisy Industrial environment

The smoke alarm went off every morning around 5am. The breakfast was cold and limited. The room is not made up daily. They said they only Make up the rooms on Monday and Thursday. What kind of a hotel does that.