The Soluna Hotel

Typical hotel that lies about amenities. I paid more money for this hotel specifically because they advertised a gym. When I get here I find out it's closed. Looking at reviews it appears it's been closed for months. I should be getting some sort of discount because of this.

The hotel is very nice from the lobby to the rooms. The pool & area were well kept. The only bummer was the internet service, as I could connect to the wi-fi, but no internet was available. 90 percent of the channels were not visible due to "weak or no signal".

The Soluna is in an odd area. There is a budget motel next door, and a sports bar right across the street (that seemed busy, but it was Sat night.) It strikes me as an older hotel that had a facelift awhile back (not new, but also not ages ago.) Checkin was easy and there was plenty of parking around back. The decor is medium browns and…calming. The room was spacious enough, the bathroom decent, the fridge definitely worked (we used it), and there was a microwave and blackout curtains. The bed was alright - standard med firm (not pillow top or anything), the bed was made nicely and the linens soft, and all the lamps have outlets for device charging. The continental breakfast is what you’d expect - yogurt, muffins, toast, juice, coffee, fruit, and someone was making waffles. (At least it looked like a waffle maker.) Not sure if it was just our bad timing, but the jacuzzi was not heated. Neither was the pool (not really a complaint, just still kinda cold- summer temps hadn’t warmed it yet.) Also, no loungers like in their pictures-and the pool area pic is the most flattering angle for the pool area - it’s wedged in a corner and even smaller than it looks. If lounging poolside is your idea- this ain’t a relaxing kinda spot. My only other complaint was the cable…no channel listing provided, no channel channel so you could see what was on (or soon to be). And the remote sucked (were tech-savvy enough to manage using such things- this one was either worn out or needed new bat

Air conditioning was not on when we got to the room even with the AC on all night the room was still hot They advertised a hot tub as pictured next to their pool but it is not working and that was the main reason I chose the hotel

Tv remote difficulty operating/ tv channels limited and 75% Spanish / no sports and only 2 local channels. Signed into WiFi on iPad and phone no WiFi said it was connected. Hot tub closed for no reason

Not Dirty but old. They have an Awesome staff. Our tv did not work so moved us to another room. Bigest bummer was booking a hotel for the hottub and the hot tub was the same temp as the pool! The breakfast had muffins and toast and a waffle maker.

The only thing good about this hotel was customer service the beds are itchy that you're literally 5 minutes to get hot water the floors are dirty the blanket to put your suitcase on was dirty Sierra did not work that great the neighborhood was scary the clock was not set no blanket on the bed or a very thin one only one bar of soap the pillows are extremely thin and used no swimming pool or hot tub that it looks like there is in the picture and the continental breakfast was not too good, we paid $100, as we thought this was an excellent rated motel in honestly is not worth more than $50 per night never ever again

Enjoyed swimming in pool and the view from the room looking out towards downtown EPT. Room was clean and id say sofar, my favorite place now compared to the othe hotels ive stayed recently at. Its a 5 star hotel if you ask me.

Room was not like it looked in pics. Dusty. Gym equipment non existent save fkr 3 ancient dirty treadmills in a musty and muggy room.

It was in an industrial area the pool next to a busy street. We didn’t stay and there was a no refund policy so am out $110 Plus . On a scale of 1 to 10 I give it a minus 1

Facility furniture, carpeting appears old worn. TV mostly Spanish channels. Sheets were stained. Tissue paper dispensers empty. Breafast was not available. Only coffee.. When asked, staff stated someone left the refrigerator open.

This is one of the cleanest hotels We have ever stayed in. Absolutely meticulous. The owner takes great pride in this facility and it shows. Staff was very friendly and professional. We will definitely stay here again.

Front desk staff was extremely rude. Did not like dealing with people whom use 3rd party websites for bookings. I explained I thought I paid through the website and he said they only take payments in person for us whom commit fraud. I felt like that was a personal comment as if I commit fraud against this company on a regular. The hotel was nice, carpet was clean, bathroom had old dried soap on sink and a bunch of hairs inside the bathtub. One thing that really was upsetting is the fact they did not have the A/C on in the reserved rooms. When I arrived the room was up to 92 degrees, and even with the a/c full the room really didn't come down in temp till next morning. Breakfast was very disappointing, just coffee/milk and cereal, they also couldn't have been bothered to turn on the tv with some kind of entertainment.

Room was very hot. Air conditioning was off and it took 4 hours to cool off. There were two was clothes hanging on the shower curtain that were dirty and one had blood stains.

Raul at front desk was very nice and helpful. However, our sheets upon turndown had hairs - disgusting! Also breakfast was included and was supposed to be open at 6am. This did not happen. We left at about 6:10 and nothing was set up. I would not recommend

It had deteoriated in cleanliness from previous stay. Mattress was still comfy though!

The woman at the front desk was super friendly and recommended a great Mexican restaurant. We enjoyed our visit. Quiet. Clean. Comfortable.

The room was very dirty hot water would not come out properly it was just terrible

Room was not like it looked in pics. Dusty. Gym equipment non existent save fkr 3 ancient dirty treadmills in a musty and muggy room.

This property is very expensive for very little. There was no breakfast, no channels on TV to even watch a movie or news. The room was not as clean as it could’ve been. I would not recommend this to anyone. I plan to get my money back.

Ac , lights , shower won’t work the mattress was old and very uncomfortable. It was a hot night and the ac barely worked Won’t stay here ever again

The hotel is very nice from the lobby to the rooms. The pool & area were well kept. The only bummer was the internet service, as I could connect to the wi-fi, but no internet was available. 90 percent of the channels were not visible due to "weak or no signal".

The Soluna is in an odd area. There is a budget motel next door, and a sports bar right across the street (that seemed busy, but it was Sat night.) It strikes me as an older hotel that had a facelift awhile back (not new, but also not ages ago.) Checkin was easy and there was plenty of parking around back. The decor is medium browns and…calming. The room was spacious enough, the bathroom decent, the fridge definitely worked (we used it), and there was a microwave and blackout curtains. The bed was alright - standard med firm (not pillow top or anything), the bed was made nicely and the linens soft, and all the lamps have outlets for device charging. The continental breakfast is what you’d expect - yogurt, muffins, toast, juice, coffee, fruit, and someone was making waffles. (At least it looked like a waffle maker.) Not sure if it was just our bad timing, but the jacuzzi was not heated. Neither was the pool (not really a complaint, just still kinda cold- summer temps hadn’t warmed it yet.) Also, no loungers like in their pictures-and the pool area pic is the most flattering angle for the pool area - it’s wedged in a corner and even smaller than it looks. If lounging poolside is your idea- this ain’t a relaxing kinda spot. My only other complaint was the cable…no channel listing provided, no channel channel so you could see what was on (or soon to be). And the remote sucked (were tech-savvy enough to manage using such things- this one was either worn out or needed new bat

So when we first got there some crazy man scared my kids and they cried, as he was yelling at us racial slurs. The guy in the front was helpful and said he was staying there but would talk to him. Front staff very nice but we were scared to bump into him again each time we had to get in or out of the elevator. Internet did not work the whole time we were there, breakfast options were ok. The pool and room were very nice though.

To be honest, when we pulled up I almost kept going... the property looks a little bit sketchy from the outside and the neighborhood is really, really dark. However, we parked and went in and boy am i glad we did. The front desk staff was amazingly nice and helpful. They upgraded us to a room with a couch and the room was nicely appointed. Fridge, microwave, etc. However, if watching TV is your goal, and you don't speak Spanish, your choices of channels is very limited. The room was clean and the bed was really comfortable. There is some noise from the freeway, but after about an hour you don't hear it anymore. Lol Lots of Doordash options to this hotel and it's actually nicely located. Breakfast consisted of plain toast, yogurt, cereal and waffles. Very good value for the price. I world definitely stay here again!

Tv remote difficulty operating/ tv channels limited and 75% Spanish / no sports and only 2 local channels. Signed into WiFi on iPad and phone no WiFi said it was connected. Hot tub closed for no reason

Room was very hot. Air conditioning was off and it took 4 hours to cool off. There were two was clothes hanging on the shower curtain that were dirty and one had blood stains.

There was no hot water for a shower, boiler went out and wouldn't be fixed until the following Monday

It’s a fine hotel. You can expect a pleasant room, but nothing extravagant. The property was clean and in order. From what I saw, the vending is limited to beverages as of 05/24. Breakfast was removed earlier than the posted 11:00, rather around 9:00. Over all, we really liked the hotel and the room. It was within our means and met/exceded our expectations. The location is fine as well, just on the cusp of a neighborhood. It was quiet but for the road construction at night, I understand there’s no accounting for that and it was fine.

The staff are very nice but the hotel has a lot to be desired. The hallways were not air-conditioned so the 100 plus weather in El Paso was felt when you were on your way to the room or left the room. The bed was rock hard. The comforter was very thin and had a cigarette burn in it. The air-conditioned struggled to keep the room cold. I set it for 65 but felt closer to 75. I usually like 71 so it was warmer than I am used to and with the extreme heat outside it made for a bad hotel experience. If you like hot water this is the place for you. I have no idea what the temp is set at but if you like hot showers put it on medium because you will burn your skin right off. They have breakfast but I think due to not having a lot of guests it is very limited. I got mini muffins one day and didn't bother with it after that.

Excellent treatment. Josie upgraded m to a suite with fridge, microwave, desk and couch. Quite, good location close to highway.

Front desk staff was extremely rude. Did not like dealing with people whom use 3rd party websites for bookings. I explained I thought I paid through the website and he said they only take payments in person for us whom commit fraud. I felt like that was a personal comment as if I commit fraud against this company on a regular. The hotel was nice, carpet was clean, bathroom had old dried soap on sink and a bunch of hairs inside the bathtub. One thing that really was upsetting is the fact they did not have the A/C on in the reserved rooms. When I arrived the room was up to 92 degrees, and even with the a/c full the room really didn't come down in temp till next morning. Breakfast was very disappointing, just coffee/milk and cereal, they also couldn't have been bothered to turn on the tv with some kind of entertainment.

MUST READ My friend left his watch in our room while we went out for a few hours. When we came back room service had come and his watch was gone. In addition to this, we had to get new keys for our room 5 times because they would stop working.

Staff went out of their way to be helpful. The bed was not as soft as I like.

The property was pleasant and very much worth the cost, and the staff was outstanding. Always very kind and willing to help when things didn't go as planned. Thank you for a wonderful stay!

Staff was very nice and eager to help. 10 mins from UTMB. Close to many eateries. Just off I-10. No Coffee Pot in room. No TV Guide on TV, or hard copy. No Stationary or Pen. I will stay here again.

Not Dirty but old. They have an Awesome staff. Our tv did not work so moved us to another room. Bigest bummer was booking a hotel for the hottub and the hot tub was the same temp as the pool! The breakfast had muffins and toast and a waffle maker.

Wonderful staff, specially Josie.

Quiet and clean. Good customer service.

Very nice staff

I love this hotel. Close to Basset Center to do shopping and head to Imax theater. And close to Carlos & Mickeys restaurant.

Excellent treatment. Josie upgraded m to a suite with fridge, microwave, desk and couch. Quite, good location close to highway.

The Soluna is in an odd area. There is a budget motel next door, and a sports bar right across the street (that seemed busy, but it was Sat night.) It strikes me as an older hotel that had a facelift awhile back (not new, but also not ages ago.) Checkin was easy and there was plenty of parking around back. The decor is medium browns and…calming. The room was spacious enough, the bathroom decent, the fridge definitely worked (we used it), and there was a microwave and blackout curtains. The bed was alright - standard med firm (not pillow top or anything), the bed was made nicely and the linens soft, and all the lamps have outlets for device charging. The continental breakfast is what you’d expect - yogurt, muffins, toast, juice, coffee, fruit, and someone was making waffles. (At least it looked like a waffle maker.) Not sure if it was just our bad timing, but the jacuzzi was not heated. Neither was the pool (not really a complaint, just still kinda cold- summer temps hadn’t warmed it yet.) Also, no loungers like in their pictures-and the pool area pic is the most flattering angle for the pool area - it’s wedged in a corner and even smaller than it looks. If lounging poolside is your idea- this ain’t a relaxing kinda spot. My only other complaint was the cable…no channel listing provided, no channel channel so you could see what was on (or soon to be). And the remote sucked (were tech-savvy enough to manage using such things- this one was either worn out or needed new bat

To be honest, when we pulled up I almost kept going... the property looks a little bit sketchy from the outside and the neighborhood is really, really dark. However, we parked and went in and boy am i glad we did. The front desk staff was amazingly nice and helpful. They upgraded us to a room with a couch and the room was nicely appointed. Fridge, microwave, etc. However, if watching TV is your goal, and you don't speak Spanish, your choices of channels is very limited. The room was clean and the bed was really comfortable. There is some noise from the freeway, but after about an hour you don't hear it anymore. Lol Lots of Doordash options to this hotel and it's actually nicely located. Breakfast consisted of plain toast, yogurt, cereal and waffles. Very good value for the price. I world definitely stay here again!

Was really good, safe neighborhood!

Staff was very nice and eager to help. 10 mins from UTMB. Close to many eateries. Just off I-10. No Coffee Pot in room. No TV Guide on TV, or hard copy. No Stationary or Pen. I will stay here again.

The hotel and staff was great but, nothing around them, very limited stations on TV and no dining places close by

It’s a fine hotel. You can expect a pleasant room, but nothing extravagant. The property was clean and in order. From what I saw, the vending is limited to beverages as of 05/24. Breakfast was removed earlier than the posted 11:00, rather around 9:00. Over all, we really liked the hotel and the room. It was within our means and met/exceded our expectations. The location is fine as well, just on the cusp of a neighborhood. It was quiet but for the road construction at night, I understand there’s no accounting for that and it was fine.

Enjoyed swimming in pool and the view from the room looking out towards downtown EPT. Room was clean and id say sofar, my favorite place now compared to the othe hotels ive stayed recently at. Its a 5 star hotel if you ask me.

It was in an industrial area the pool next to a busy street. We didn’t stay and there was a no refund policy so am out $110 Plus . On a scale of 1 to 10 I give it a minus 1

Facility furniture, carpeting appears old worn. TV mostly Spanish channels. Sheets were stained. Tissue paper dispensers empty. Breafast was not available. Only coffee.. When asked, staff stated someone left the refrigerator open.

The Soluna is in an odd area. There is a budget motel next door, and a sports bar right across the street (that seemed busy, but it was Sat night.) It strikes me as an older hotel that had a facelift awhile back (not new, but also not ages ago.) Checkin was easy and there was plenty of parking around back. The decor is medium browns and…calming. The room was spacious enough, the bathroom decent, the fridge definitely worked (we used it), and there was a microwave and blackout curtains. The bed was alright - standard med firm (not pillow top or anything), the bed was made nicely and the linens soft, and all the lamps have outlets for device charging. The continental breakfast is what you’d expect - yogurt, muffins, toast, juice, coffee, fruit, and someone was making waffles. (At least it looked like a waffle maker.) Not sure if it was just our bad timing, but the jacuzzi was not heated. Neither was the pool (not really a complaint, just still kinda cold- summer temps hadn’t warmed it yet.) Also, no loungers like in their pictures-and the pool area pic is the most flattering angle for the pool area - it’s wedged in a corner and even smaller than it looks. If lounging poolside is your idea- this ain’t a relaxing kinda spot. My only other complaint was the cable…no channel listing provided, no channel channel so you could see what was on (or soon to be). And the remote sucked (were tech-savvy enough to manage using such things- this one was either worn out or needed new bat

So when we first got there some crazy man scared my kids and they cried, as he was yelling at us racial slurs. The guy in the front was helpful and said he was staying there but would talk to him. Front staff very nice but we were scared to bump into him again each time we had to get in or out of the elevator. Internet did not work the whole time we were there, breakfast options were ok. The pool and room were very nice though.

Breakfast limited

Very clean but old facility, very limited amenities. Hot water in lobby was not working: "We\'re waiting on a part." Keys mostly did not work on the door locks. Air unit did not function well and was loud. Breakfast was extremely minimal, but at least was set up on time.

Not Dirty but old. They have an Awesome staff. Our tv did not work so moved us to another room. Bigest bummer was booking a hotel for the hottub and the hot tub was the same temp as the pool! The breakfast had muffins and toast and a waffle maker.

It’s a fine hotel. You can expect a pleasant room, but nothing extravagant. The property was clean and in order. From what I saw, the vending is limited to beverages as of 05/24. Breakfast was removed earlier than the posted 11:00, rather around 9:00. Over all, we really liked the hotel and the room. It was within our means and met/exceded our expectations. The location is fine as well, just on the cusp of a neighborhood. It was quiet but for the road construction at night, I understand there’s no accounting for that and it was fine.

Raul at front desk was very nice and helpful. However, our sheets upon turndown had hairs - disgusting! Also breakfast was included and was supposed to be open at 6am. This did not happen. We left at about 6:10 and nothing was set up. I would not recommend

This was a local hotel that appears to be used by the government and this was not clean and did not have breakfast services as advertised. Checked out early and went to another hotel.

The hotel was older and not as well kept. Room floor was noisy, creaking sound each time I walked on it. Not many amenities. Very limited breakfast.