Riad Tzarra

They were so kind and very helpful we enjoyed our stay!

Prior to arrival, for 1 month staff refused to answer phone calls, respond to emails thru 2 of their official email addresses, nor respond to communication sent via expedia.com thru which I booked hotel. On arrival, found my room in disrepair. The hot water faucet was non-functioning, the shower hot water faucet was broken & would not turn off -had to call staff to turn off shower every time I used it. The shower gel container dispenser was broken. The air conditioner in room barely worked, had to leave the door open to let hot air out. Staff attendant Anouar & riad owner Hussein do not respect customer privacy. After requesting directly to Hussein that we did not want my room disturbed, he refused to tell me he planned to send a repair technician into my room to repair the shower, nor did he notify me anyone came into my room after I returned. I found out only after notifying manager when I discovered my personal belongings were disturbed. When u leave premises, secure ur personal belongings! Assume staff members will come into your room without notifying u & despite your request to not be disturbed. Lastly when we checked out, Hussein tried to scam me out of money by making me pay TWICE for the hotel room! I showed him I paid the full amount through expedia.com + my bank statement & was only was required to pay city taxes upon arrival. He still insisted I pay $366 euros for "properties taxes." AVOID this riad!