Sleep Inn & Suites Gonzales near Palmetto State Park

Well, this was really bad. The photos of the hotel must be really old since they do not represent the current rundown state of the hotel. The first room that we got stinked so badly with cheap wall paint that we could not spend a minute inside and asked for another room. The second room did not have that terrible chemical paint smell, but instead smelled like an old closet mixed with a smell of urine, which was lesser of the two evils, so picked that room. The carpet in the room was absolutely dirty - obviously nobody ever took shoes off in this room and nobody vacuumed the carpet, not even speaking of ever washing it. Our socks became immediately black, so we put shoes back on. The linens/pillows on our beds looked greyish-yellowish, and it looked like they were not changed, so we slept in cloth. The breakfast was ok, and it looked like they made an effort on it, but when we arrived 45 minutes before the end of the breakfast both sausages and potato ran out, so we had to ask the frontdesk for more. We do not recommend to stay in this hotel.

Clean rooms, professional front desk, large room

The room was comfortable and roomy. The hallway was attractive and the breakfast and dining area was attractive and well stocked. The negatives: The room was not equipped with soap at the bathroom sink or in the shower. We had to ask the front desk clerk for soap, which he kindly supplied. There was a small bug in the bathroom. I know this happens, but no one wants to see this. It was difficult to locate the guide on the tv. The one channel we wanted to watch had no sound. We enjoy a show on Fox News, but of all the channels on the tv, this was the only channel with no sound. Was this on purpose by your hotel or by Choice Hotels or your tv provider? This did not sit well with us.

Weekend stay was so relaxing for my daughter and I. Not to mention the breakfast was delicious with a variety of choices. Everytime I visit my hometown this will definitely be my go to place to stay.

Horrible customer service. We arrived at midnight to check in and were not informed that there was any construction going on. At 7am we’re awaken by loud construction on the roof we were on the third floor. I called the front desk and asked if there was construction going on since it was loud which she confirmed and she didn’t even apologize for the inconvenience nothing she just stayed quiet. Toilet was broken and tv did not work.