Falls Motel

Staff is very nice she called to verify that are we going to the motel because we were passed the check in time from Toronto airport to the motel. She can wait for us since we are going to be There late. The motel has microwave, refrigerator, tv, coffee, tea, hair blower, and quiet place. Room is nicely set up, bed and pillows are comfortable and clean. We stayed 3 nights. We check out the 3rd night early and stayed at the motel around 1am before we dropped off our car at the airport. We didn’t know that our car got scratched on the passenger side. We kept wondering why our car got scratches. The places that we visited were safety spot. Also, two nights before we aren’t aware that the car got scratched until 3rd night. We parked in the same spot where there was empty space between next car. The driver side was empty place to the street.

Disgusting place to stay. We tried to leave.. property manager said I couldn’t get a refund. I have videos and pictures for proof. And she went in to try to clean after.

The room was very clean and confortable. It was in the perfect location, the service and stuff were excelent and very good.

Room was compact, clean, all the basics covered. Got it cuz it was the cheapest option around. What else can you say? It’s a room, it’s clean, no fuss or hassle.

Room size is pretty small, but I'm not complaining on it. Its worth for what we're paying. This motel lacks cleanliness. There were hair of previous users in bathroom, which made me uncomfortable. Bed sheets were not tidy

The Hotel said it was open until 10. The door was locked when we got there. The room had a musty smell to it. The bathroom was the size of a closet. Your knees were up against the tub when using the toilet. Our sheets were still wet / damp from being washed and the carpet was wet beside the bed. The room was so small, you could barely walk around the bed. To receive our deposit back, the owner made us wait while he went and checked for damages. We were there about 10 hours total to sleep on our way back home. This hotel needs to have a 1-star rating if any at all. Worse booking through Hotels.com since using the app. Extremely disappointed in this hotel. We DO NOT recommend this hotel to anyone.

Room was dirty. Not vacuumed prior to guest check-in. Found body hair on the bedsheets, all over the bathroom floor. The blinds does not cover the left and bottom of the window so privacy is a concern.

Right on road not great for toddler kids- but was clean. Older motel we got what was expected and advertised.

Clean, friendly staff.

The room is not clean and bad smell and I was required to deposit $100, credit card will be supercharged 7% for refund. No cash is accepted. The office will only open at 9 am for returning room key. I have no way to drop off the key earlier until 9 am for check out.

TEARABLE SERVICE!!!! We were driving in and unable to get there before check in time ended at 9:30 pm. I called several times, wasn’t even sure if I had the right number even though it was from from the web sight, mailbox full. After contacting Expedia for help ( which took and hour to fix after being disconnected after being on hold for 30 min) I was accommodated and key deft in the room with the room open, with conditions that I finish checking on in the morning. The office is always locked, they never answer the phone, literally have to find her walking around the property before I could check in. By this time I’m hungry and want my coffee. The complimentary coffee in the room was the worst! The sugar and creamer packets were stuck together due to being wet then drying out. At this point I’m scared to use it because what was on it? I didn’t really care that the rooms are dated, beds are pillows are worn and uncomfortable, rooms are too small to have two people up at the same time, because after all they are cheap and all we are doing is sleeping there. But just pissed that it is so difficult to get a hold of some one to speak with! Even checking out was ridiculous. I went to office… locked… phone no answer… says to drop key in box below, no box! Left key in room had to call several times after I left before they answered to make sure they knew we left the key in the room. SO FRUSTRATING!!!!!

The bathroom is very small, with very less lighting in the room . For this cold weather no winter blankets were available. Will not come again

Room was compact, clean, all the basics covered. Got it cuz it was the cheapest option around. What else can you say? It’s a room, it’s clean, no fuss or hassle.

Room size is pretty small, but I'm not complaining on it. Its worth for what we're paying. This motel lacks cleanliness. There were hair of previous users in bathroom, which made me uncomfortable. Bed sheets were not tidy

The Hotel said it was open until 10. The door was locked when we got there. The room had a musty smell to it. The bathroom was the size of a closet. Your knees were up against the tub when using the toilet. Our sheets were still wet / damp from being washed and the carpet was wet beside the bed. The room was so small, you could barely walk around the bed. To receive our deposit back, the owner made us wait while he went and checked for damages. We were there about 10 hours total to sleep on our way back home. This hotel needs to have a 1-star rating if any at all. Worse booking through Hotels.com since using the app. Extremely disappointed in this hotel. We DO NOT recommend this hotel to anyone.

This place was run down. The bed was very uncomfortable. The lady at the front desk demanded $100 deposit. The room was very old. The TV barely worked. Would not recommend this place.

Room was dirty. Not vacuumed prior to guest check-in. Found body hair on the bedsheets, all over the bathroom floor. The blinds does not cover the left and bottom of the window so privacy is a concern.

Right on road not great for toddler kids- but was clean. Older motel we got what was expected and advertised.

This is a very old property. They are

Tv didnt work and by the time we got back to our room, the lady said the guy was drunk and couldnt come out to fix it

Staff is very nice she called to verify that are we going to the motel because we were passed the check in time from Toronto airport to the motel. She can wait for us since we are going to be There late. The motel has microwave, refrigerator, tv, coffee, tea, hair blower, and quiet place. Room is nicely set up, bed and pillows are comfortable and clean. We stayed 3 nights. We check out the 3rd night early and stayed at the motel around 1am before we dropped off our car at the airport. We didn’t know that our car got scratched on the passenger side. We kept wondering why our car got scratches. The places that we visited were safety spot. Also, two nights before we aren’t aware that the car got scratched until 3rd night. We parked in the same spot where there was empty space between next car. The driver side was empty place to the street.

Nice motel, friendly staff.

The room was very clean and confortable. It was in the perfect location, the service and stuff were excelent and very good.

TEARABLE SERVICE!!!! We were driving in and unable to get there before check in time ended at 9:30 pm. I called several times, wasn’t even sure if I had the right number even though it was from from the web sight, mailbox full. After contacting Expedia for help ( which took and hour to fix after being disconnected after being on hold for 30 min) I was accommodated and key deft in the room with the room open, with conditions that I finish checking on in the morning. The office is always locked, they never answer the phone, literally have to find her walking around the property before I could check in. By this time I’m hungry and want my coffee. The complimentary coffee in the room was the worst! The sugar and creamer packets were stuck together due to being wet then drying out. At this point I’m scared to use it because what was on it? I didn’t really care that the rooms are dated, beds are pillows are worn and uncomfortable, rooms are too small to have two people up at the same time, because after all they are cheap and all we are doing is sleeping there. But just pissed that it is so difficult to get a hold of some one to speak with! Even checking out was ridiculous. I went to office… locked… phone no answer… says to drop key in box below, no box! Left key in room had to call several times after I left before they answered to make sure they knew we left the key in the room. SO FRUSTRATING!!!!!

It was okay stay. Just there for few hours. Minor improvement needed to make it better, but overall fine. No issues. Just have 100$ cash for security deposit or use Zelle and do not forget to mention your name in the transaction. Owner is good and helpful.

we had do deposit 100$ for the room despite the fact that the room was already paid for. The indian lady inspected the room after I returned the key . After this she returned the deposit minus 8% for the Credit Card charges

Owner is rude and specifically said she has a preference towards a certain ethnic group of people only and gives them discounts no one else. Does not hear out customers, had to call them repeatedly to get them to open their office. Their dog will try to get into your room and touch your stuff plus you. No room service unless you’re present inside the motel which is never clarified.

This place was run down. The bed was very uncomfortable. The lady at the front desk demanded $100 deposit. The room was very old. The TV barely worked. Would not recommend this place.

Clean, friendly staff.

The room is not clean and bad smell and I was required to deposit $100, credit card will be supercharged 7% for refund. No cash is accepted. The office will only open at 9 am for returning room key. I have no way to drop off the key earlier until 9 am for check out.

The room was very clean and confortable. It was in the perfect location, the service and stuff were excelent and very good.

Quaint, cute place convenient to Niagara Falls.

It was a convenient place for my family during our travel to CA.

Right on road not great for toddler kids- but was clean. Older motel we got what was expected and advertised.

TEARABLE SERVICE!!!! We were driving in and unable to get there before check in time ended at 9:30 pm. I called several times, wasn’t even sure if I had the right number even though it was from from the web sight, mailbox full. After contacting Expedia for help ( which took and hour to fix after being disconnected after being on hold for 30 min) I was accommodated and key deft in the room with the room open, with conditions that I finish checking on in the morning. The office is always locked, they never answer the phone, literally have to find her walking around the property before I could check in. By this time I’m hungry and want my coffee. The complimentary coffee in the room was the worst! The sugar and creamer packets were stuck together due to being wet then drying out. At this point I’m scared to use it because what was on it? I didn’t really care that the rooms are dated, beds are pillows are worn and uncomfortable, rooms are too small to have two people up at the same time, because after all they are cheap and all we are doing is sleeping there. But just pissed that it is so difficult to get a hold of some one to speak with! Even checking out was ridiculous. I went to office… locked… phone no answer… says to drop key in box below, no box! Left key in room had to call several times after I left before they answered to make sure they knew we left the key in the room. SO FRUSTRATING!!!!!