The Golden Arm

Nice room, definitely be prepared for the stairs, two steep flights up to the first floor of rooms. Somewhat odd shared kitchen setup between the rooms. The room was spacious and clean, shower water pressure left something to be desired.

comfortable bed, clean space, nice bathroom; very steep steps to climb to the third floor (be aware if you have heavy luggage); no tv or other amenities in the room (much more like a guest room and less like a hotel). great location, but not much else going for it.

Overall room was good. The climb up the stairs with no elevator and heavy luggage was not fun. And I think a tv and a few more guest amenities in the room would improve the accommodations. Area around the room is very nice. Lots of cute shops and delicious restaurants

The location and price were great. The room was big for a city hotel and clean. This is a walk-up and the steps are very very steep. The water pressure in the shower was poor and the temperature was scalding hot. There is no staff so we would have had to call or text.

The shower door was off of the roller hinges. Serious risk to fall and break. Top floor room had a nice view of downtown. Very serious stairs. Don’t do this place if steep stairs are an issue.

Nice room in a lively spot. Parking was a little challenging, but we found a spot. It was a great stay!

Necesita opciones para parqueo de vehículos

Clean and very comfortable! Very walkable to our concert venue and a bunch of restaurants/pretty neighborhoods to walk around! Felt very safe and secluded. Parking was available for a fee and it was a great parking spot, very close to the stay! Would stay here again.

This place was cute, above the city streets on Division. This room was on the fourth floor, so I was not prepared to lug my heavy luggage up the whining staircase, so just be prepared. Broken shower nob, no wifi..but Cute place.

This place is very cute. Our room looked right out on Division which I loved. There is no TV or fridge in the room. There is a little community room in the hallway that has a fridge and microwave. The price was very reasonable for the area. It was only about a 15 minute walk to he Salt Shed. There are a ton of good restaurants right outside. I would definitely stay here again.

Clean comfy room and super fast/easy/smooth keypad check in

Great location, tons of restaurants to choose from within walking distance. Room was very clean, would stay again

I feel I’d be doing other travelers a disservice by not mentioning the Ruby Room was nothing like the photos. After climbing four very steep floors of stairs with all of our luggage we were met with a room that was lack luster to say the least. The ceiling had exposed wires where the smoke detectors were meant to be, the lock box on the door was broken exposing all of the batteries, the carpets were stained and the wall paint was chipped…. The shower didn’t drain. The desk was dirty and had someone’s smeared makeup on it.. the water pitcher had water in it? Who knows if it was fresh and supposed to be for us or just left over? A gross mystery. The window sills were as if they hadn’t been dusted in months and the room was maybe 50 degrees tops when we got there. I mentioned right away to the manager? that the room was dirty and did not meet our expectations to which they made 0 effort to make things better. Also the only way to contact anyone is via text so if you have any real issues (which we did) beware because you cannot reach anyone to help you. After we left our room and ventured out for lunch and shopping. When we returned to the ruby room we were able to get into the building but our code did not work on the floor we were on. We were stuck in the hallway for 15 minutes calling and texting with no response.. eventually another guest let us in. The managers attempt at customer service was to suggest I wasn’t competent, he wasn’t helpful or considerate. Do not stay here.

Disappointed with the condition of the room. The carpet looks and smells dirty, which makes the room smell musty and dusty. The bathroom door in room 3D does not close. The headboard is not properly attached and bounces when one gets on or off the bed. No television which as I understand is not something rooms have but pictures online show a tv in a room and the room we were in has the tv hook up. The towels were stained, I was told we would be getting a new set asap along with a room refresh. Got the towels 2 hours later, which were also stained and the room refresh didn’t happen. There is no daily housekeeping. The location is great.

The remote concierge was communicative throughout our stay, and the room was clean and charming. The room smelled slightly like feet (maybe the carpet?) but otherwise was masked by deodorizers. All in all, felt like a good deal for us.

Loved staying here, nice clean rooms, perfect little kitchen. I suggest booking a room on the 3rd floor so you don't have to walk anymore of the stairs. Lol! Entrance and carpet up to rooms could be updated. Very central to everything, restaurants and bars right outside your door. I would stay here again and highly recommend

Air conditioner does not work efficiency. In such cold day we have to wear a coat in room a couple of hour to wait worm up little bit, then you have to experience a loud noice from the older conditioner all night. Basically there is no service in the hotel, the room is clean, but the stair to the room so dirty. Not worth for you paid such high price to stay there.

Amazing and clean room!

Nice place, room was clean and well decorated, bed was cozy and the bathroom was spacious. There was no tv, but that was kind of nice. Only issue is that there are a lot of steep stairs to get to the top floor.

Gorgeous room, great location. Older building with charm. Had a lovely stay.

Nice room, definitely be prepared for the stairs, two steep flights up to the first floor of rooms. Somewhat odd shared kitchen setup between the rooms. The room was spacious and clean, shower water pressure left something to be desired.

Loved the room and eventually found the entrance, only complaint would be the water temperature was very inconsistent when it came to the shower. Scorching hot to freezing cold in the span of a minute. Might’ve just came at a bad time. Also there was no to-go cups left when we went to the kitchen to get coffee. Other than that very cute, clean, and safe place to stay. Wasn’t too hard to find parking in the side streets and the safety of my car didn’t feel threatened. Easy walk to nice restaurants and the metro.

comfortable bed, clean space, nice bathroom; very steep steps to climb to the third floor (be aware if you have heavy luggage); no tv or other amenities in the room (much more like a guest room and less like a hotel). great location, but not much else going for it.

No TV and no parking was a bummer. As long as you have your own laptop w/ Netflix or Amazon Prime & you are Ubering/Lyfting everywhere - it's perfect. The bed was SO COMFORTABLE!

The location and price were great. The room was big for a city hotel and clean. This is a walk-up and the steps are very very steep. The water pressure in the shower was poor and the temperature was scalding hot. There is no staff so we would have had to call or text.

The shower door was off of the roller hinges. Serious risk to fall and break. Top floor room had a nice view of downtown. Very serious stairs. Don’t do this place if steep stairs are an issue.

This place was cute, above the city streets on Division. This room was on the fourth floor, so I was not prepared to lug my heavy luggage up the whining staircase, so just be prepared. Broken shower nob, no wifi..but Cute place.

Overall a very cute room, centrally located. Room could use some TLC, disappointed that there was no TV

Room was clean and had a great view.

Great room! Great view of the skyline from my balcony. A little unique but I enjoyed it.

Clean comfy room and super fast/easy/smooth keypad check in

Our code to our room was deactivated late at night and my guest couldn’t get access to her diabetic meds for 2 hours. It stated there was a 24/7 concierge line, but that line would get sent to voicemail repeatedly. After two hours of this, i finally had to search up “emergency contact” for the then room and found someone’s personal number and count get the code switched. This should have never been a problem. Definitely wouldn’t stay here.

I feel I’d be doing other travelers a disservice by not mentioning the Ruby Room was nothing like the photos. After climbing four very steep floors of stairs with all of our luggage we were met with a room that was lack luster to say the least. The ceiling had exposed wires where the smoke detectors were meant to be, the lock box on the door was broken exposing all of the batteries, the carpets were stained and the wall paint was chipped…. The shower didn’t drain. The desk was dirty and had someone’s smeared makeup on it.. the water pitcher had water in it? Who knows if it was fresh and supposed to be for us or just left over? A gross mystery. The window sills were as if they hadn’t been dusted in months and the room was maybe 50 degrees tops when we got there. I mentioned right away to the manager? that the room was dirty and did not meet our expectations to which they made 0 effort to make things better. Also the only way to contact anyone is via text so if you have any real issues (which we did) beware because you cannot reach anyone to help you. After we left our room and ventured out for lunch and shopping. When we returned to the ruby room we were able to get into the building but our code did not work on the floor we were on. We were stuck in the hallway for 15 minutes calling and texting with no response.. eventually another guest let us in. The managers attempt at customer service was to suggest I wasn’t competent, he wasn’t helpful or considerate. Do not stay here.

I appreciated all the text messages that helped make the check in process easy. It was a different experience not to have on site staff at check in time, but it all worked out fine.

Great location, and the space was mostly nice. Offsite staff didn’t get back to me about a few questions. Room had some scuff marks and other little issues.

Easy hands off checkin and checkout but with staff the is prompt and responsive when needed

I really enjoyed staying at this property. The room was very lovely and even without a front desk their customer service is very prompt and helpful.

Great location, effortless check in. Very nice room.

Rooms were nice but no TV was a bit of a surprise. Stairs to rooms were steep! and a bit scary if I'm being honest. Communication was a bit strained between myself and the hotel.

This was my 4th stay at Ruby room. Clean spacious rooms with a nice bathroom. Great neighborhood. Note that there is no reception desk, and that all of the arrangements including check-in are done by text and email. However it’s very easy as you only need a code for the keypads on the doors and no physical keys. Communication was good and they are responsive to questions by text.

Loved staying here, nice clean rooms, perfect little kitchen. I suggest booking a room on the 3rd floor so you don't have to walk anymore of the stairs. Lol! Entrance and carpet up to rooms could be updated. Very central to everything, restaurants and bars right outside your door. I would stay here again and highly recommend

It was perfect, the room was nice it was located close to shopping and restaurants and walkable to the Salt Shed venue.

Great location. Would stay again.

Super easy to find, super easy to check in, great walk to Salt Shed.

Very easy to access and within walking distance of everything we needed for our stay.

Great space in a very convenient location. Lots of restaurants in the area and easily walkable to The Salt Shed. Stairs ARE narrow and steep but didn’t bother us.

Nice room in a lively spot. Parking was a little challenging, but we found a spot. It was a great stay!

It’s a cozy room in the center of a safe area in Chicago. It’s really pretty and a lot to do right when you step out of the building. Highly recommend!!

Clean and very comfortable! Very walkable to our concert venue and a bunch of restaurants/pretty neighborhoods to walk around! Felt very safe and secluded. Parking was available for a fee and it was a great parking spot, very close to the stay! Would stay here again.

Wicker Park is a good location. Many dining opportunities within walking distance and easily accessed to other areas of downtown vua public transportation or Uber.

Nice room, definitely be prepared for the stairs, two steep flights up to the first floor of rooms. Somewhat odd shared kitchen setup between the rooms. The room was spacious and clean, shower water pressure left something to be desired.

Very nice. Safe, great location. Lovely outdoor space. A coffee pot in the room would have been nice.

Loved the room and eventually found the entrance, only complaint would be the water temperature was very inconsistent when it came to the shower. Scorching hot to freezing cold in the span of a minute. Might’ve just came at a bad time. Also there was no to-go cups left when we went to the kitchen to get coffee. Other than that very cute, clean, and safe place to stay. Wasn’t too hard to find parking in the side streets and the safety of my car didn’t feel threatened. Easy walk to nice restaurants and the metro.

It was a nice area and the room was beautifully decorated. Much to my disappointment, there wasn’t a TV, coffee, or ice machine. So, it was lacking in a few amenities that would have made the price worth it.

This place is very cute. Our room looked right out on Division which I loved. There is no TV or fridge in the room. There is a little community room in the hallway that has a fridge and microwave. The price was very reasonable for the area. It was only about a 15 minute walk to he Salt Shed. There are a ton of good restaurants right outside. I would definitely stay here again.