Comfort Suites Augusta Riverwatch

Came in for a one night stay to visit family and the a/c didn’t work in our room. It stayed 81 in there. The pool was only open from 9-9 and if you did anything in afternoons you couldn’t use the pool.

Lakita, Dustin, and Sandy are all professional, knowledgeable, helpful and friendly Front Desk staff members. Joseph does a great job painting the property. His interactions with guests are positive and prompt. Property is clean inside and out. Breakfast was not the best for me. Room 109: the entry door needs to be fixed - possible issue with the door plate. Big yellow stain on ceiling, near window, is an easy fix. Ice Bucket does not belong in bathroom - unsanitary. Room 111: bathroom sink fills up as soon as water is turned on. Tub has a constant drip from the faucet, and tub needs a drain plug, too. A/C was set to 66° when I entered the room; it was freezing. I set to 72°. A/C ran almost constantly, did not maintain a regulated temperature. At night, A/C ran to the warm side. At the window unit the vents are bent. All of these issues are standard maintenance issues that occur in hotels. They should be addressed routinely. Safety and health issues should be addressed immediately. Since the hotel has been upgraded and modernized, these repair items only bring down the improvements that have been made. I'm sure some guests have reported the items I have noted here in. Also, Housekeeping should make note of these types of issues/repairs as they are in the rooms on a daily basis, and they should report these issues to the Maintenance Department. Teamwork makes the dream work! Thanks, Elena B. (Ocala, FL)

Everything was lovely would stay there again and again

My reservation was not correct, had to pay extra to get what I originally paid for, I was booked from Sunday Aug 2nd to Thursday Aug 6, I tried to check out after 5 pm on Aug 5th, a day early, they said they could not check me out until the next day, or give me a receipt for the time stayed, then, they charged me and extra day for two rooms at 183.37. When I checked out a day early,, An added charge of 366.64, the rims had a bad odor, urine stains in the floor and the TV didn't work in room 305

Plan to pay $66 a night for parking that they will not tell you about when you check in. However they will swear they did. Hotels.com will be of no help. They will say it’s part of the fees they are allowed to charge. The pool only fits about 10 people. Breakfast is the same everyday. Only sausage, hope you aren’t a bacon person. They have toast but don’t expect butter they will be rude if you ask for it.