SpringHill Suites by Marriott Salt Lake City Airport

The shuttle picked us up from the airport, which is why we initially chose this site. We arrived to a clean hotel and spacious room. We would choose it again.

Our check-in experience was good, and the staff initially seemed friendly and welcoming. Unfortunately, our experience changed the following morning because of an incident involving our dog. We were traveling with our shepherd. The next morning, while I was taking him outside, he became startled and barked at a few people who were nearby. He then settled down, calmly did his business, and we returned to the hotel without any further issue. There was no aggressive incident, and the situation was under control. Later, when I was taking my wife and child out for breakfast, a receptionist approached me and stated that our dog was “aggressive” and that he had “no place here.” I found the way this was handled extremely disappointing. I completely understand that hotels have policies regarding pets and that staff need to address situations when there are concerns about a guest’s dog. However, there is a significant difference between a dog being startled and barking briefly and a dog actually behaving aggressively. In our case, our dog was startled, settled down, and behaved appropriately afterward. What bothered me most was the way the situation was characterized and communicated to me, particularly in front of my family. Rather than approaching the situation professionally and simply explaining any concerns or reminding us of the hotel’s pet policies, the receptionist made a very strong judgment about our dog and our presence a

This place needs an update every thing is old especially couch and shower were kinda gross. Glad we were only there one night. Staff was great.

Lovely room and the employees at check in were friendly and helpful.

Wonderful stay here. Bed was comfy. Room was very clean. Staff were great. The only confusion we had is that there are two Springhill hotels back to back next to each other. We just tried to check into the wrong one. The staff said it happens all the time. Better signage would help with that maybe. Highly recommend this place.