Heartland Hotel Queenstown

We liked the convenience of the property to the city center. We liked the gym! Very clean and friendly staff!

The room here was nice enough, however was on the 3rd floor with no lift access. This was not advertised and was difficult with luggage. The parking situation is abysmal, with not nearly enough spaces. A staff member advised us to park at the church across the road - we did but not sure if this is actually allowed? Check in was easy enough although they seemed to struggle to find the reservation and check out took a few goes to find the right room as well which was concerning. We had a second night booked a few days later but cancelled it due to being too hard, especially just before heading to the airport. The location was nice and close to town and it did have a great view.

Per the description parking would be available on site. After arrival found out they had very few parking spaces available & it was first come first serve. Should not advertise parking is available if not available for every customer

Close to the CBD, shops, Queenstown Gardens, and Lake Wakatipu. Convenient due to the location. Can be hard to get a carpark as it’s first in first served.

Car park full, had to parked on street.

The view from the room was nothing short of magnificent. The kind of picturesque scenery you imagine in the movies. The room itself was very nicely put together, and a super comfy bed. Everything you need. Word of warning however. It has free parking for guests, but set your expectations to not actually find parking. There’s space for about 30 cars. Given that there are some 80 rooms, if you return after 5pm, be prepared to park up to a mile away & face very hilly walks. Far from ideal

Great hotel/motel. Our chalet room was in a building where the room was accessed from the outside. No elevator so you have to carry your luggage upstairs and we were on the 4th floor. The view was amazing! We overlooked the lake, trees and the city. Breakfast was good. The hotel is located at the top of a hill to the main restaurants below. Walking back is a work out!

Convenient and close to city. Property was run down and parking limted.

Great rooms for a reasonable price. But god helpvyou if you show up with your own vehicle. Parking options are scarce and the whole area is single lane.

Excellent location, a few minutes walk down the hill to town centre. Friendly staff. Spacious, basic room, clean and comfortable. Parking is free but first in, first served, so you may have to find a parking spot elsewhere which is difficult in Queenstown.

We enjoyed our stay at Heartlands and the room was comfortable. Some low points were - our room had an allocated carpark in front of our unit, though as we didnt have a car there were multiple cars parked literally right outside our door which felt a bit intrusive. - My allergies were set off as there was quite alot of settled dust on some fixtures - the curtain was hanging off the rail and didnt quite close - there was a large gap in the front door which felt a bit drafty - the bathroom was quite dated and well worn I would stay here again as it was a nice experience, there are just some maintenance issues that could be addressed.

Room was ok, but the bathrooms were quite small and could be better kept

The staff at reception were helpful, but the bar staff had other duties so we left waiting for service, The room had mould around the bath, stained handbasin and peeling paint everywhere !

Carpark is a mess - safer to park on the road. Room was extremely filthy. There was mould all over the bathroom ceiling, women’s make up on the bathroom door, a piece of dirty string for a laundry line, shower curtain also filthy. The room also was extremely noisy, I could hear the women talking in the next room clearly. And finally when I went to check out, I got asked how my stay was and I said the room was not cleaned properly and I got told to have a nice day. They obviously are aware the state of their rooms, yet don’t really care about guests feedback. Only positive that it’s close to town. Recommendation to anyone looking to book here. Don’t.

If you dont mind paying for mold in your bathroom go ahead otherwise my advice is stay away from this property. Do no waste your money there

Great location - just 5 min from the lake and everything. Outdated and some things are not clean - just ok. Overall its ok for the location for a family room.

Day 1: -The room was dirty, I came to my room and there were blood stains on the pillow and sheets and noticeable large stains on the carpet and inside the room -My room was by the street and didn't have any soundproofing so I could hear cars going by at all hours so loud that I didn't sleep at all that night -The bathroom window was stuck and couldn't close I called reception and asked to move rooms around 3pm but they were fully booked and instead management came by and changed my bed linen, called maintenance for the window and gave me earplugs for the noise (I didn't end up sleeping at all that night) Day 2: -I went to reception and asked to move rooms again because I didn't sleep at all the night before, they told me there were no rooms but management would call me back in 30 minutes. -After waiting over an hour in the room with no call I reached out to expedia to explore my options as I wanted to leave and didn't want another sleepless night. Expedia spoke to management and told me management refuses to refund me for this night but if I check out early enough will refund me for my last night. Day 3 -Unhappy with the service, I checked out and was refunded for one night. I hope management is more transparent in the future and stops trying to avoid customers who have concerns and ensures rooms are in proper condition when people check-in

Good basic accommodation for a family at a decent price. Fruendly reception. Accommodation very dusty and mouldy, the only let down.

Hotel has not been renovated on 20 years Room was dirty Mould in the bathroom Noisy Can hear next room going to the toilet

It felt like we were in a basement. Smelled like mildew and the carpets were stained. We had to lug our big suitcases up and down multiple flights of stairs.

Good. No real soundproofing between units.

Overall the stay was ok. Staff were good. Good location with easy walking access to the town center. But the property is rather old, and it showed in the condition of the room. There was no AC in our block. Had to make do with a little table fan. Thought it was rather expensive for what we got.

Great location, beautiful views, comfy room

No soundproofing

Right by road which was noisy. As it was winter single panel heater not sufficient

Was close to the main part of Queenstown and the room had a good view and very spacious.

Great place to stay, no fuss and close to everything. Keep in mind some rooms don’t have air conditioning, not normally an issue but on a hotter day you will feel it.

Amazing view of the water and surrounding mountains. Also within walking distance to the centre of Queenstown. Bathroom is a little dated but clean and more than comfortable. If I had one complaint it would be that the rooms aren’t that well insulated in terms of sound if there were noisy neighbours, but this didn’t seem to be an issue.

Spacious room, but room a little tired. Lovely lake views.

I was in room 806 and it got incredibly hot in the afternoon / evening with no air conditioning. I wont be staying there again especially in summer

Friendly staff and room was value for money

Excellent location for guests who have no mobility issues. It's a short walk to the center of town with many restaurants and tourist attractions. Return to the hotel has 1.5 blocks of steep incline. Parking is first come, first served. Arrive by late afternoon to secure a space near your room. Service is what elevates this property to a high level. Every encounter we had with staff exceeded our expectations and proved to be helpful. From regulating the room temperature to doing laundry to dining with ease.

Staff were amazing and accommodating. Room was as expected. Wasn't fancy yet we weren't planning to spend a lot of time in the room. Would definitely stay here again. Great location too. Thank you!

When we went to the hotel room, another visitor opened the door with his keys , I was shocked and was very embarrassed, because the receptionist made mistakes on it.

Day 1: -The room was dirty, I came to my room and there were blood stains on the pillow and sheets and noticeable large stains on the carpet and inside the room -My room was by the street and didn't have any soundproofing so I could hear cars going by at all hours so loud that I didn't sleep at all that night -The bathroom window was stuck and couldn't close I called reception and asked to move rooms around 3pm but they were fully booked and instead management came by and changed my bed linen, called maintenance for the window and gave me earplugs for the noise (I didn't end up sleeping at all that night) Day 2: -I went to reception and asked to move rooms again because I didn't sleep at all the night before, they told me there were no rooms but management would call me back in 30 minutes. -After waiting over an hour in the room with no call I reached out to expedia to explore my options as I wanted to leave and didn't want another sleepless night. Expedia spoke to management and told me management refuses to refund me for this night but if I check out early enough will refund me for my last night. Day 3 -Unhappy with the service, I checked out and was refunded for one night. I hope management is more transparent in the future and stops trying to avoid customers who have concerns and ensures rooms are in proper condition when people check-in

Great service from all staff and beautiful views! Close to town centre and for a good price point. It has all the basic necessities that you need, has a cozy cabin feel :)

Staff are very friendly

Staff need some serious customer service training, food on room service wasnt as described in menu , and was very average

Lovely hotel. Really friendly staff. Room was lovely with a great view but bathroom was a bit run down. Good selection at breakfast. Excellent location, Only a few mins walk down to the restaurants and attractions.

受付のスタッフが親切でした

中心地に近くて観光しやすかった。

Excellent location for guests who have no mobility issues. It's a short walk to the center of town with many restaurants and tourist attractions. Return to the hotel has 1.5 blocks of steep incline. Parking is first come, first served. Arrive by late afternoon to secure a space near your room. Service is what elevates this property to a high level. Every encounter we had with staff exceeded our expectations and proved to be helpful. From regulating the room temperature to doing laundry to dining with ease.

Great hotel/motel. Our chalet room was in a building where the room was accessed from the outside. No elevator so you have to carry your luggage upstairs and we were on the 4th floor. The view was amazing! We overlooked the lake, trees and the city. Breakfast was good. The hotel is located at the top of a hill to the main restaurants below. Walking back is a work out!

Was close to the main part of Queenstown and the room had a good view and very spacious.

Close to town and affordable

Great location

Good place to stay and walkable distance to town

Location is perfect Room was comfortable Breakfast not so good

We had a great view of the lake but it was up quite a steep incline of 200 metres from the town centre, it did exercise the legs!

Great room, great location

We spent two nights in this hotel in a Standard room, we took the bus from the airport and alighted at Blue Peaks and the hotel is 20 metres walk towards Queenstown. The hotel is a 10 minute walk into Queenstown centre, or if you fancy a more scenic walk, 20-25 minutes through Queenstown gardens, both down hill, so uphill on the way back! The room was dated, needing a total refurbishment. The bulbs in one of the bedside lamps had gone and also one in the bathroom, the bath was chipped in numerous places. The shaver 2 pin socket did not work. The ventilation window in the bathroom was permanently ajar, couldn’t be closed, consequently whenever anyone walked by talking we heard it all. Also, doors closing of cars parked outside. The rooms were wooden cabins, consequently when people closed their doors, the cabins rattled. The breakfast choice was comprehensive but there were no lids covering the hot dishes so, unless you got the food as it was served, most things were only lukewarm. The carpet in the dining room didn’t look as if it had seen a vacuum in days, there were crumbs and egg shells all over it.

Excellent stay, walking distance to town and transport. Nice breakfast

The Heartland is a nice hotel - a 5 minute walk into central Queenstown. The walk back to the hotel is up a reasonably steep incline, but worth it for the views over the town and lake. We stayed in a Chalet Studio King View room, well worth the extra to upgrade. The room is nicely set out, quite spacious with a balcony and lots of drawers and wardrobe space. The bathroom is a bit outdated, but clean and spacious. There is a really good bar and restaurant with excellent meals and drinks at reasonable prices. Happy to recommend.

We had rooms with wonderful views of the lake from balcony. Breakfast was plentiful and very good. Coffee was great.

Great location. Awesome breakfast

Excellent place for family stay at queenstown for your budget. Good parking facility, good breakfast and superb staff. I want to go back in our next trip to queenstown. Cheers

The Hotel is nice. It’s nothing special. The room was good, sometimes a bit noisy. The breakfast was not really worth it.

Location is perfect Room was comfortable Breakfast not so good

Lovely hotel. Really friendly staff. Room was lovely with a great view but bathroom was a bit run down. Good selection at breakfast. Excellent location, Only a few mins walk down to the restaurants and attractions.

The hotel room was ok but I probably wouldn't stay there again. The stairwell smelled awful, the room was dated. The staff was amazing. Breakfast at the restaurant is expensive for what you get.