Name: Hawthorn Suites by Wyndham Lubbock
Address: 4435 Marsha Sharp Freeway, Lubbock, Texas, USA, Lubbock, Texas, US
Price range: 91 $–550 $ per night
Rating: 8.17

Was Gäste sagen

Im Hawthorn Suites by Wyndham Lubbock loben Reisende häufig die geräumigen Zimmer, die haustierfreundliche Politik und das hilfsbereite Personal. Die günstige Lage in der Nähe der Texas Tech University und der umliegenden medizinischen Einrichtungen wird ebenso geschätzt, wobei das Frühstück oft als solider und sättigender Start in den Tag hervorgehoben wird.

Die Bewertungen in Bezug auf Sauberkeit und Instandhaltung sind jedoch gemischt. Es gibt wiederkehrende Berichte über schmutzige oder veraltete Zimmer, laute Klimaanlagen, schwachen Wasserdruck, defekte Armaturen sowie gelegentliche Probleme mit Warmwasser oder den Zimmerschlüsseln. Die Einrichtungen erhalten Lob für den Innenpool, den Whirlpool und die Bar, aber Gäste berichten auch von lauwarmen oder geschlossenen Whirlpools, Wartungsbedarf an den Fitnessgeräten und begrenzten oder unübersichtlichen Parkmöglichkeiten, die nachts unsicher wirken können. Der Service ist oft freundlich und zuvorkommend, wobei die Erfahrungen variieren. Einige Gäste beschreiben langsame Check-ins, Streitigkeiten über Rechnungen oder Rückerstattungen sowie unhilfsbereite Reaktionen auf Beschwerden über Lärm während Stoßzeiten oder Renovierungsarbeiten. Insgesamt ist mit einer günstigen, mittelpreisigen Unterkunft mit einigen Schönheitsfehlern zu rechnen.

Leistungen

Reinigung

Zimmer

Dienstleistung

Standort

Gastronomie

War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Leistungen

Gäste schätzen den Innenpool, den Whirlpool und die hoteleigene Bar. Es gibt jedoch Berichte über lauwarmes oder geschlossenes Whirlpoolwasser, Wartungsbedarf an den Fitnessgeräten und begrenzte oder verwirrende Parkmöglichkeiten, die nachts unsicher wirken können.

Reinigung

Die Rückmeldungen sind uneinheitlich: Viele loben sehr saubere Zimmer, während andere über schmutzige Badezimmer oder Bettwäsche, fleckige Möbel, Schädlinge und anhaltende Gerüche auf den Fluren oder in den Zimmern berichten.

Zimmer

Die Suiten sind geräumig und im Allgemeinen komfortabel, aber einige wirken veraltet oder sind laut, mit lauten Klimaanlagen, schwachem Wasserdruck, kleinen oder defekten Fernsehern und einer begrenzten Küchenausstattung.

Dienstleistung

Das Personal ist oft freundlich und zuvorkommend, aber die Erfahrungen variieren. Es gibt Berichte über unfreundliche oder unhilfsbereite Interaktionen, langsame Check-ins, Fehler bei der Zimmerzuweisung und Schwierigkeiten bei der Lösung von Problemen oder der Erstattung von Geldern.

Ähnliche Gästebewertungen

10

Lacedric

23. Okt. 2024

·

Aufenthalt am 2 Nächte

The person attending the front desk at the time that we checked in was Kee. She is definitely the standard that you should base all guest interactions on. It was later in the evening when we arrived, yet her awesome energy gave us weery travelers a boost. She is a breath of fresh air when it comes to customer service. She is very engaging, and did I mention energetic. She is well deserving of any performance bonuses that your organization issues.

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2

Gilbert

15. Apr. 2024

·

Aufenthalt am 2 Nächte

I checked in on a Friday evening. Got my family situated and noticed there was no cable television. I contacted the front desk they showed minimal effort to resolved this issue. They advised maintenance would make it out. Maintenance never showed up. Saturday morning I addressed the same issue. Maintenance showed up in the afternoon and was not able to resolve this issue. The staff at this hotel was not very professional or interested in resolving this issue. Nothing was done to make things right!

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4

robin

1. Mai 2023

·

Aufenthalt am 1 Nacht

Check in and out was terrible. I checked in at 5:45pm. No desk help... had to wait 5 minutes. Apparently, the help was in the bar. There was no bell to ring. I used a tin can with pens in it after 5 minutes. The same with check out at 10 am. Secondly, the front desk screwed up. Registering me in one room but key card for another. I had no idea until 11:40 pm at night when I was awakened to someone beating on my door and trying to use a key card to come in. I told them they had the wrong room. Fifteen minutes later, the front desk called and asked if I was a particular person's wife. I said no, and what the heck was going on. Then I said check your rooms and that's when they discovered their mistake. Never apologized for waking me up. At check out I asked for manager and nicely explained what happened. I asked for some sort of compensation for being rudely awakened and being scared half to death as a female traveler. She said that she could not give me anything since I booked through Expedia.That's when I gave her a piece of my mind. True morons work here.

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10

Gregory

1. Apr. 2024

·

Aufenthalt am 2 Nächte

We had an issue with our room and Brooke went above and beyond to make sure we were completely satisfied. Caring employees like her will have us going back again. And many thanks to Jessica for her help as well.

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10

Brandon

3. März 2023

·

Aufenthalt am 1 Nacht

Easy, fast check in. The desk clerk was nice and accommodated us immediately when the room we had wasn't ready. The room was big and clean. Had all the welcoming items and it was a great experience.

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8

chance

22. Dez. 2024

·

Aufenthalt am 1 Nacht

Everything was great except for the person that was working the desk when I came back from work at 5:00 in the morning acted like I will shouldn't be there that I wasn't dressed right and it was just overall not comfortable feeling but other than that it was fantastic

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10

Aleasha

22. Nov. 2025

·

Aufenthalt am 2 Nächte

Very clean. The staff is friendly and helpful and aware of situations. The front desk lady was very nice and accommodating when I asked for milk for my baby that I forgot to bring. It was such a good visit.

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6

Jessica

24. März 2024

·

Aufenthalt am 1 Nacht

Very loud until way into the wee hours of the morning. Bar was open late so there were people partying everywhere. I sat for 30 minutes around midnight waiting for my rooms to be “available/ready” which was pretty annoying considering I had booked several days in advance. Staff was friendly but seemed very unorganized.

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6

Tony

27. Dez. 2024

·

Aufenthalt am 1 Nacht

We stayed one night due to my Daughter having surgery . I originally booked a double bed room with a roll in shower to assist with bathing since she is in a scooter. They gave us a room not what I booked but when we told them the guy was very helpful and switched us rooms to accommodate which we got lucky for cause it was the last one they had even though that was what I booked. Before surgery my daughter was required to bathe 2 times with a special soap which left us needing additional towels so I went up to the front and asked for some and explained what I needed it for and the girl there was rude and asked why did we need more if we already had some and I again explained everything and she gave them to me but later I found out she charged me for them without letting me know I would be charged . Over all we liked the facility but the workers need to be more informed on what was booked, less rude and let the customers know when there will be a charge not just spring it on them .

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4

Brittany

17. Dez. 2023

·

Aufenthalt am 1 Nacht

Upon check in, we went to our room and found the door to open. All cabinets in the kitchen area were open and couch was pulled out, TV was on. Surface areas did not look clean. I went back to the front desk and the person working, Nicole, was less than caring about it. She was downright rude. She said the most she could do was close the cabinets. I said that was the least she could do, and also come inspect the room so I wouldn't be charged for any issues since the door had been open for who knows how long. She was extremely rude and unkind on the way up to the room. She slammed all the doors closed and threw the cushions back on the couch, gave us dirty looks the entire time and slammed the room door closed when she left. I spoke with the manager the next morning and she was apologetic. As far as hospitality goes, I would give this place ZERO stars. I will not stay there again.

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War das hilfreich?

KI-generierte Zusammenfassung auf der Grundlage aktueller Gästebewertungen

Standort

Günstige Lage zur Texas Tech University, zu Krankenhäusern und nahegelegenen Restaurants; gute Erreichbarkeit. Einige Gäste erwähnten Bedenken hinsichtlich der Sicherheit auf dem Parkplatz bei Nacht.

Gastronomie

Das Frühstück wird häufig für seine Vielfalt und Qualität gelobt, obwohl es von einigen als einfach oder kalt empfunden wurde. Der Barservice erhält positive Erwähnungen, gelegentlich gibt es jedoch Beschwerden über die Preise.

Monat	Durchschnittspreis
Januar	80 $
Februar	86 $
März	87 $
April	104 $
Mai	116 $
Juni	93 $
Juli	89 $
August	108 $
September	94 $
Oktober	119 $
November	102 $
Dezember	97 $

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17 $178	18 $289	19 $168
20 $96	21 $102	22 $103	23 $107	24 $150	25 $550	26
27 $99	28 $98	29 $96	30 $96

So.	Mo.	Di.	Mi.	Do.	Fr.	Sa.
				1 $97	2	3 $155
4 $91	5 $97	6 $102	7 $104	8 $117	9 $217	10 $296
11 $101	12 $104	13 $107	14 $106	15 $122	16	17
18 $105	19 $99	20 $99	21 $99	22 $106	23 $136	24 $137
25 $96	26 $104	27 $104	28 $101	29 $112	30	31

Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen

Monatliche Durchschnittspreise

Über diese Unterkunft

Standort

Zimmeroptionen

Suite, 2 Queen-Betten, barrierefrei, Nichtraucher (Roll-In Shower)

Zimmer, Mehrere Betten, Nichtraucher

Studiosuite, 2 Queen-Betten, Nichtraucher

Zimmer, Mehrere Betten, barrierefrei, Nichtraucher (Roll-In Shower)

Deluxe-Suite, 1 King-Bett, barrierefrei, Nichtraucher (Hearing, Mobility Tub w/Grab Bars)

Presidential-Suite, 1 King-Bett, Nichtraucher

Luxury-Suite, 1 King-Bett, Nichtraucher

Studio, 1 King-Bett

Zimmer, 1 King-Bett, barrierefrei, Nichtraucher (Tub with Grab Bars)

Gästebewertungen

Sehr gut

Wer übernachtet hier?

Was Gäste sagen

Richtlinien der Unterkunft

Check-in-Anleitungen

Kaution

Gut zu wissen

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