Holiday Inn Express and Suites Meriden by IHG

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Housekeeping and kitchen staff were very helpful and friendly. Front desk was less than helpful. During our stay there was also a very large party there with hundreds of children. They were running down the halls starting at 6am and going until after midnight, banging on doors, yelling with curse words at all hours, slamming doors to the stairs, etc and just completely unsupervised. No one else could use the pool or fitness center because the kids swarmed them and we’re jumping, tackling, playing football, etc. The adults were in the dining area partying it up watching a game and ignoring the kids. Multiple guests, including myself, were complaining to the front desk and getting dismissed and nothing was done. The only front desk worker who actually tried to help was Michael. But nothing was done to remedy the dissatisfaction with the other guests whose stay was a nightmare because of this.

The breakfast menu was fresh and had good variety. The room was clean and tidy. The service from attendants was good. I had only one problem with this accommodation: there was no bar soap, only a body wash dispenser mounted on the shower wall about 4 feet above the tub bottom. This would have worked well for a shower, but was not good for me as I prefer a bath. In order to get soap, I had to repeatedly stand up in the water because the dispenser was too high for me to reach from a sitting-in-the-tub position. This issue can be easily remedied by moving the dispensers for body wash, shampoo, and conditioner down to a reachable distance from the tub bottom.

Clean room and spatious