SpringHill Suites by Marriott Provo

Wir waren etwas enttäuscht vom Hotel. Den Preis welchen wir bezahlt haben wares definitiv nicht wert. Das Hotel hat die besten Jahre hinter sich. Das Bett war durchgelegen, die Möbel hatten überall "Ecken" ab und ein überlackiertes Waschbecken habe ich auch noch nie gesehen. Die Schiebetüre der Toilette konnte nur mit viel Kraftaufwand bewegt werden. Beim Verdunkelungsrollo viel irgend was von der Führungschiene ab. Das Zimmer war nicht so sauber wie man es sich wünscht. Wir würden es nicht nocheinmal buchen.

Staffing was amazing clean rooms! Shower was hot! Definitely will be staying again if I’m in the area! Breakfast was on point as well!!

Check-in was extremely disorganized and took a long time likely due to the hotel using a newer computer system. Hotel staff seemed confused by the new system which caused issues. Our first room was determined to be unacceptable due to stains on bed mattresses indicating possible bed bugs. We were told that the room's window had been left open for over 24 hours by a previous guest allowing some insects to get in and that the room may need to be fumigated. After requesting to be re-roomed, we were assigned a room adjacent to the first room which we determine to be unacceptable since bugs can often travel between walls. I also heard other hotel guests experiencing challenges with the check-in and rooming process including one who was given a room in which another guest was already assigned.

Hotel was centrally located. Beds were comfortable! Would definitely stay again

Everything was good, Convenient location!