阿倫德爾米爾斯 BWI 機場萬豪 Element 飯店

Hotel staff were very friendly and helpful. Room is spacious with a very comfy bed. Breakfast had lots of hot food options in addition to the standards. They also offer a yogurt and rest fruit station. The hotel also offered a nice workout room and indoor pool. I only stayed one night but would definitely stay here again.

Check in process was lengthy, the lady kept doing whatever else with her co-worker and leaving us to wait when there was nobody else checking in at the time. The halls smelled dingy, the room smelled like chlorine or bleach, the pool room smelled so strongly of bleach we couldn’t stay in there long and the pool water looked disgusting. We asked if the pool was open and were told it was and could be used, I brought to their attention that it looked foamy on top and they told me it was going through a treatment process but could be used. The breakfast was ok. Before check in, we requested through the app extra towels and toiletries, didn’t get them and the little bottle of lotion they left us was used and almost empty. The main faucet for the shower was falling apart.

The stay was ok. We went during their renovation and rooms were limited. They were renovating on the floor we were on and it smelled of paint. Overall it was good. Location was very close to mall, restaurants, airport, etc. They also have a shuttle bus which was great.

The indoor pool was was excellent for families

My two toddlers and I had a great time. Our room was large with every single amenity. There was a double burner to cook, dishwasher, full sized fridge, sink, microwave, and countertop with dishes, complimentary tea/coffee with hot water maker. Shower was an awesome size, along with our 2 beds and sofa. The sofa was not a pull out. The highlight for me was that the incidentals were on $50 per night and the BREAKFAST WAS AWESOME! We visited twice In one week! Oh and they have a POOL AND BAR AREA! Pool is indoor and very much fun.

I chose this hotel for 1 reason…an indoor pool for my 8 YO grandson…the pool was nasty, white matter floating on top and smelled…reported to front desk but nothing done…went back twice to see if cleaned and it wasn’t…upset! I have video and pics if corporate care to see.

The property is in a great location and staff was wonderful and friendly. Free parking

The room itself was clean. However, the hallway and common areas were messy due to construction.

With the property being under construction, the floor we were on was being painted. The fumes in the room weren’t bad but in the hallway, it was pretty bad. At check-in, there were workers still working in the hallways and there were tools, paint, buckets, etc. making it not so easy to navigate with a suitcase.

The best things about the property were: location; tv and; great shower pressure and hot water. Issues: Beat up furniture in room; Room doors looked like someone was kicking them; White stuff floating in pool; Breakfast was not good and served in foil pans; There is only one shuttle and the wait to and from is extremely long (we ended up taking an Uber from the casino); No DO NOT DISTURB signs for door; Hall way looks industrial and dim; Ceiling in room had stains (not sure if it’s mold) and; Hotel needs an extreme update/makeover!!! Not worth the price.

Was not very clean. Took shoes off and walked on floor and my feet were sticking to fhe floor. I saw housekeeping in the hallway and ask if she would mop for us. She gladly did so.

The sofa bed was not clean and had crumbs, there was no blankets or covers for the extra bed, dusty room, dirty toilet and black mold on ceilings/wall/vents.

Breakfast was tasty, good variety to choose from. However, the room could use a thorough cleaning. Sheets did not completely “fit” the bed. Furniture extremely worn. Paint on walls could be touched up. And window opens- no safety screen and did not lock.

Check in process was lengthy, the lady kept doing whatever else with her co-worker and leaving us to wait when there was nobody else checking in at the time. The halls smelled dingy, the room smelled like chlorine or bleach, the pool room smelled so strongly of bleach we couldn’t stay in there long and the pool water looked disgusting. We asked if the pool was open and were told it was and could be used, I brought to their attention that it looked foamy on top and they told me it was going through a treatment process but could be used. The breakfast was ok. Before check in, we requested through the app extra towels and toiletries, didn’t get them and the little bottle of lotion they left us was used and almost empty. The main faucet for the shower was falling apart.

Room was dirty and had roaches. We had to clean up the room on our own in order to get some type of sleep

When first arrive everything was fine. The room was clean. Then all of a sudden we started seeing roaches everywhere in the bathroom, crawling on the counter by the stove and where the coffee machine was. Crawling up my son bed. To the point I ask for another room. I was accommodated with another room but after seeing roaches in the other room made very uncomfortable for us to sleep. In the new room we was giving. So we were very restless the next day.

Bed bugs bit me during the night, This tainted what would have been an excellent stay

With the property being under construction, the floor we were on was being painted. The fumes in the room weren’t bad but in the hallway, it was pretty bad. At check-in, there were workers still working in the hallways and there were tools, paint, buckets, etc. making it not so easy to navigate with a suitcase.

The hotel is NOT clean. It smells stale and the hall smells like urine. The walls are dirty and the furniture is old with scratches and dings. The Tv was average and the remote did not have working batteries. The furniture and surfaces were not wiped down properly. So, I went to the local Walmart and bought Lysol wipes and spray. I asked a housekeeper to come to my room while she was making rounds and she never came. Me and my children never slept under the covers because that's how uncomfortable we felt. The couch and computer chair was dirty with stains. Last but not least I requested a 1 bedroom suite and upon arrival I was told that my room was given away. So, I was downgraded to a regular room with 2 queen sized beds. I was rightfully upset but I was compensated for the mistake. The manager attempted to make things right. So, that was greatly appreciated. However it wasn't enough to make me want to stay. I left after 2 nights and was suppose to stay 4. Overall, the property needs updates, better cleaning regulations, and better management of how rooms are kept and reserved. If these things occurred it would be a nice property. It's close to shopping, restaurants, etc....and the rooms are spacious with a fully equipped kitchen.

The hotel is being renovated and either smelled like glue or paint. There was no warning or rebate based on this. They tried to put us on first floor that smelled like paint and had a caution sign on the door. I went back and reluctantly found another room.

Very worn and dated room. Construction is ongoing in hall area. Maybe they are going to do rooms too?

Hotel staff were very friendly and helpful. Room is spacious with a very comfy bed. Breakfast had lots of hot food options in addition to the standards. They also offer a yogurt and rest fruit station. The hotel also offered a nice workout room and indoor pool. I only stayed one night but would definitely stay here again.

Shower was banged up with cracks in wall and handle fell off when I grabbed it.

The location was good, The rooms electric blinds did not work and on our 2nd day our tv picture became very dark. This was reported but no results.

Staff was very friendly. Convenient to shopping. Room was clean but dated compared to other hotels I've stayed at in the area.

The staff was nice, I had concerns about the room. The beds to close together, for some it could be unsafe. The t.v. over extended the table. The tray for the coffee maker did not fit. The phones not working, no phone info, or wifi info. The shower design flooding.

Convenient location for military moms. Walls of rooms too thin. People in room next to us were smoking pot which filled my room. Wedding going on in the building thumped so loud.

I had a King bed but tiny pillows. Maybe meant for a Queen bed. It felt like a cheap motel. Furniture and room layout outdated , TV had coloring issues because it’s old Lobby was cute , breakfast appeared to be homemade by the styling of pots used but wasn’t great. Standard i guess. Pool is shared between two hotels Shower continued to leak even when totally off. No house keeping came to my room to change the towels or make the bed my 2nd day. I would not stay again

The room was clean and spacious. We like the in-room kitchen as a means to "eat in" and save some money for other things on our trip. The hotel breakfast is very good and nice hot options, with a yogurt bar. Property is right next to some serious shopping, and the freeway to easily get to other places. And the room comes at a very nice price.

When i was given my room it was a connecting one. The door in between the two would not lock. The front desk staff gave me a new room very quickly

We have stayed previously here. The free breakfast to me wasn't tasty. The French toast was dried out; the diced potatoes were lukewarm and dry. The turkey sausage was dry. The eggs looked unappealing. We had the same breakfast both days. I would have thought that they would have hanged up the breakfast meat and eggs each day. The plus of the hotel was the staff at the front desk and the shuttle bus drivers.

Toilet was broken we got their last night no one ever came to fix it

Honestly, didn’t get to see anything beyond the front desk. We had our check in available after 3pm. We went to a movie but when to check in at 6:30pm and the front desk said “oh I emailed you earlier today” I look at my emails and it says that she emailed me only 2 hrs prior to us being there, so an hour and a half beyond when we could of checked in. She said she cancelled our reservation because Expedia overbooked. I think that is a joke and they probably sold our room to someone else, or Expedia is horrible. Either way, you don’t let someone know AFTER they were supposed to be able to check in. I booked the hotel days before that, they should of figured it out. I’m never staying there nor am I ever using Expedia again.

Rooms are decently large, clean, and well appointed. Shower was a little awkward with nowhere to put toiletries or towel but still ok. Staff and service really are a disservice to this hotel. Breakfast was middling at best and cleaned up totally 5 minutes before it supposed to end. Do to unforseen events we couldn\'t check-in the 1st night of a 3 night stay. Despite calling ahead 3 days earlier to have a note put on the account to hold the reservation, the staff cancelled the whole stay (because I didn\'t show, but recognized the note that i would arrive next day) forcing me to rebook and said I had to personally contact Expedia for a refund which turned into a whole ordeal because it was "nonrefundable". Eventually Expedia took care of things in the end but was more hassle than necessary and the hotel staff took almost no ownership of their mistake.

Lady was amazing at check in… even helped me fix my Marriott account… I stay at this hotel a lot… always very nice!

Staff was polite, but some weren’t as knowledgeable as others. Complimentary breakfast was good. Shuttle services were convenient.

Not enough towels in the room No one ever at the front desk

The hotel is NOT clean. It smells stale and the hall smells like urine. The walls are dirty and the furniture is old with scratches and dings. The Tv was average and the remote did not have working batteries. The furniture and surfaces were not wiped down properly. So, I went to the local Walmart and bought Lysol wipes and spray. I asked a housekeeper to come to my room while she was making rounds and she never came. Me and my children never slept under the covers because that's how uncomfortable we felt. The couch and computer chair was dirty with stains. Last but not least I requested a 1 bedroom suite and upon arrival I was told that my room was given away. So, I was downgraded to a regular room with 2 queen sized beds. I was rightfully upset but I was compensated for the mistake. The manager attempted to make things right. So, that was greatly appreciated. However it wasn't enough to make me want to stay. I left after 2 nights and was suppose to stay 4. Overall, the property needs updates, better cleaning regulations, and better management of how rooms are kept and reserved. If these things occurred it would be a nice property. It's close to shopping, restaurants, etc....and the rooms are spacious with a fully equipped kitchen.

When i was given my room it was a connecting one. The door in between the two would not lock. The front desk staff gave me a new room very quickly

Our room wasn’t ready when we arrived (2 hrs after checkin.) We were supposed to have a 2 queen size beds but they gave us a suite with one bed and pull out couch. We waited over 6 hrs to get linens for pull out couch only asking for them 4 times. The bartender (which was 30 mins late)brought her 3 kids to work with her, 2 of which were under the age of 2 and were running all over the bar area even trying to get behind the bar. Would not recommend this hotel to anybody!

Good value great shopping and proximity to BWI.

The stay was ok. We went during their renovation and rooms were limited. They were renovating on the floor we were on and it smelled of paint. Overall it was good. Location was very close to mall, restaurants, airport, etc. They also have a shuttle bus which was great.

Overnight stay close to the airport. Clean hotel with good reception and parking space. Drive to Baltimore downtown is around 15 mins and 50 mins to DC

Close to everything. Shopping, dining and entertainment.

Yes very nice hotel for price , Casino 1 min away !!!

Close to the airport

The Element is comfortably located across the road from the Live casino, Mall and other dining/shopping locations. Close to the airport and to MD100 it allows for an optimal crossroad for travelers to rest.

The property is close to Live Casino and a big shopping mall. Is also cross the street to Medieval times where you can enjoy Medieval times show.12 minutes away from BWI International Thurgood Marshall airport.Friendly staff and quality breakfast is provided for free.

The property is in a great location and staff was wonderful and friendly. Free parking

Nice location. Easy access

We have stayed previously here. The free breakfast to me wasn't tasty. The French toast was dried out; the diced potatoes were lukewarm and dry. The turkey sausage was dry. The eggs looked unappealing. We had the same breakfast both days. I would have thought that they would have hanged up the breakfast meat and eggs each day. The plus of the hotel was the staff at the front desk and the shuttle bus drivers.

Loved breakfast! The room was clean, the staff was friendly and nice.

Hotel staff were very friendly and helpful. Room is spacious with a very comfy bed. Breakfast had lots of hot food options in addition to the standards. They also offer a yogurt and rest fruit station. The hotel also offered a nice workout room and indoor pool. I only stayed one night but would definitely stay here again.

Good and clean property. Good breakfast.

Room was dirty, dust and hair on the floor, carpet i tripped over countless times due to edges being curled, the mattress did not fit the frame. The walls are super thin you can hear everything in the room next door. When theyre talking. In the bathroom, everything There was some kind of alarm going off and when went to desk to inquire the agent said well i dont see anything down here singnaling theres anything wrong and dismissed me. Didnt check it out or care to hear anything more from me. The cable was hit and miss, most channels didnt come in at all just static. The breakfast was cold even at 7am when was first brought out. The yogurt bar was amazing though. There were kids wanting to make creal but there were no bowls. I wouldnt recommend this hotel to any one visiting the area.

My two toddlers and I had a great time. Our room was large with every single amenity. There was a double burner to cook, dishwasher, full sized fridge, sink, microwave, and countertop with dishes, complimentary tea/coffee with hot water maker. Shower was an awesome size, along with our 2 beds and sofa. The sofa was not a pull out. The highlight for me was that the incidentals were on $50 per night and the BREAKFAST WAS AWESOME! We visited twice In one week! Oh and they have a POOL AND BAR AREA! Pool is indoor and very much fun.

Everything was great except Complimentary Breakfast was awful, Everything was cold every single thing egss. sausage and potatoes super cold ... hotel was beautiful but they have to work makong sure breakfast its at least warm!

Overall very satisfied. Breakfast could be better.

The breakfast menu was OK, the eggs seemed like they were from powder, the potatoes weren't seasoned, but all in all, for the price, was good.

Very nice stay, close to mall & casino. Front desk staff friendly. Room quiet, fridge& microwave. Rug was slightly dirty but we were in a pet room. bed was comfortable. Breakfast was great& readily replenished, lots of options, hot breakfast. Coffee& tea all day. Did not have time to use pool or gtm. Element adjoins to Aloft hotel which has a bar, but also didnt have time to visit