Gretna Hall Hotel

A pleasant stay, with a comfy bed

Overall good but a water leak from room above meant clothes got damp. Probably more down to guests leaving a tap running and staff were good in response so no major issue.

Arrived early so went around the retail park. Then we had booked afternoon tea that was good. We then booked the restaurant for evening meal and this was excellent. Staff very attentive and professional and went beyond to help us during our stay. Room was comfortable and clean and the rooms amenities were good.

The staff were all professional and friendly - the breakfast was really good. The whole stay was lovely and I had no issues. Will be staying again just because it was so lovely and breakfast was yummy.

Picanha Steak was over cooked. Requested medium-rare but came out medium-well. Breakfast ok, the staff who “greeted” me at the desk didn’t seem interested un customer service. Room lovely however, had one of the renovated rooms. Clean, and well decorated