RUBY ROOM HOTEL & SPA - BED AND BREAKFAST - ADULTS ONLY

Somewhat of a disaster in room 3D from the start. Room was not ready until 3:45 and check in was 3pm. We had a tight schedule that was affected by this. Had to vacate to allow housekeeping more time. Room was small, stairs were tricky to navigate (narrow/steep)with bags. Headboard was loose, chair had a busted leg that was rigged to look intact. Major ant infestation in front corner of room and the loudest bathroom fan I’ve ever heard. The communal kitchen was the absolute worst. Just filthy and clearly overlooked by housekeeping.

Nice room, definitely be prepared for the stairs, two steep flights up to the first floor of rooms. Somewhat odd shared kitchen setup between the rooms. The room was spacious and clean, shower water pressure left something to be desired.

Lovely stay; room was perfect. Spacious, clean, elegant. Beautiful backyard courtyard with a waterfall fountain gave me a secluded space to relax outside in a very busy neighborhood. The neighborhood was awesome too, so much to see, eat and do. I also got the best massage of my life from the ruby room spa.

comfortable bed, clean space, nice bathroom; very steep steps to climb to the third floor (be aware if you have heavy luggage); no tv or other amenities in the room (much more like a guest room and less like a hotel). great location, but not much else going for it.

The location and price were great. The room was big for a city hotel and clean. This is a walk-up and the steps are very very steep. The water pressure in the shower was poor and the temperature was scalding hot. There is no staff so we would have had to call or text.

Nice room in a lively spot. Parking was a little challenging, but we found a spot. It was a great stay!

Pros: Good location, close to many restaurants. Like the access my room had to a covered balcony with a little table & chair, and the outside backyard area. Room was clean and mostly quiet. Had lots of outlets which was wonderful. Good mirrors, including full length in room, large in bathroom, and a magnifying one. Neutral: It's an air B&B no frills room (e.g.: no TV), no visible on-site staff, and texts take a bit to respond to, but within 20 minutes (just feels longer when you are in the rain). A few of the plug ins blinked lights which was startling in the dark. No closet, but did include coat hooks and a few hangers. Cons: The stairs are those small twisty antique stairs from period dramas that turn tightly into the landing - difficult to navigate and practically impossible to do so if you are older and carrying significant luggage. The shower door didn't particularly want to slide open.

Clean and very comfortable! Very walkable to our concert venue and a bunch of restaurants/pretty neighborhoods to walk around! Felt very safe and secluded. Parking was available for a fee and it was a great parking spot, very close to the stay! Would stay here again.

This place is very cute. Our room looked right out on Division which I loved. There is no TV or fridge in the room. There is a little community room in the hallway that has a fridge and microwave. The price was very reasonable for the area. It was only about a 15 minute walk to he Salt Shed. There are a ton of good restaurants right outside. I would definitely stay here again.

Great room! Great view of the skyline from my balcony. A little unique but I enjoyed it.

The entry was difficult to find. It was raining and had to wade through 4” of water to get in shop where girls were super helpful to get me inside. Stairs were steep and a challenge with luggage. Bathroom had shampoo or other gooey liquid on floor.

Somewhat of a disaster in room 3D from the start. Room was not ready until 3:45 and check in was 3pm. We had a tight schedule that was affected by this. Had to vacate to allow housekeeping more time. Room was small, stairs were tricky to navigate (narrow/steep)with bags. Headboard was loose, chair had a busted leg that was rigged to look intact. Major ant infestation in front corner of room and the loudest bathroom fan I’ve ever heard. The communal kitchen was the absolute worst. Just filthy and clearly overlooked by housekeeping.

The property was in a decent location and was clean and nice enough. Overall, it wasn’t a bad stay, but I’ve given it a 3/5 because there was some sort of fragrance or air freshener that was used and was so strong it gave me a headache and caused my eyes to burn. I had to open a window (and it’s currently winter). Otherwise, the pillows on the bed were fabulous.

I feel I’d be doing other travelers a disservice by not mentioning the Ruby Room was nothing like the photos. After climbing four very steep floors of stairs with all of our luggage we were met with a room that was lack luster to say the least. The ceiling had exposed wires where the smoke detectors were meant to be, the lock box on the door was broken exposing all of the batteries, the carpets were stained and the wall paint was chipped…. The shower didn’t drain. The desk was dirty and had someone’s smeared makeup on it.. the water pitcher had water in it? Who knows if it was fresh and supposed to be for us or just left over? A gross mystery. The window sills were as if they hadn’t been dusted in months and the room was maybe 50 degrees tops when we got there. I mentioned right away to the manager? that the room was dirty and did not meet our expectations to which they made 0 effort to make things better. Also the only way to contact anyone is via text so if you have any real issues (which we did) beware because you cannot reach anyone to help you. After we left our room and ventured out for lunch and shopping. When we returned to the ruby room we were able to get into the building but our code did not work on the floor we were on. We were stuck in the hallway for 15 minutes calling and texting with no response.. eventually another guest let us in. The managers attempt at customer service was to suggest I wasn’t competent, he wasn’t helpful or considerate. Do not stay here.

Disappointed with the condition of the room. The carpet looks and smells dirty, which makes the room smell musty and dusty. The bathroom door in room 3D does not close. The headboard is not properly attached and bounces when one gets on or off the bed. No television which as I understand is not something rooms have but pictures online show a tv in a room and the room we were in has the tv hook up. The towels were stained, I was told we would be getting a new set asap along with a room refresh. Got the towels 2 hours later, which were also stained and the room refresh didn’t happen. There is no daily housekeeping. The location is great.

At 5p, I checked into the booked room. It was not cleaned and although I appreciate the prompt service of moving me to a smaller, vacant room it was inconvenient.

The remote concierge was communicative throughout our stay, and the room was clean and charming. The room smelled slightly like feet (maybe the carpet?) but otherwise was masked by deodorizers. All in all, felt like a good deal for us.

Once I found my room, it was fine. Very comfortable bed and covered the basics. Entry hard to find, and once inside the staircase was very dirty. Not a good first impression.

The location and price were great. The room was big for a city hotel and clean. This is a walk-up and the steps are very very steep. The water pressure in the shower was poor and the temperature was scalding hot. There is no staff so we would have had to call or text.

WARNING: Please please read the 1 star review before booking. There is no one on premises to speak with, all communications are AI generated. When we arrived to the building, our room was still dirty upon check in: dirty towels on bathroom floor, bedsheets we're still dirty from the last occupant... ok, we understand that happens. When we text the number to see what was going on we received AI responses and waited in the dirty for room for 30 minutes with no actions from the owner. It took us becoming frustrated and asking "what the hell is going on?" to finally receive a phone call from the owner, Simon. In an effort to displace blame, Simon yelled at us, said that we booked too late in the day, no one is around to clean the room, and said "I want you to leave" falsely claiming we went from "0 to 100" upon receiving his phone call, saying that we had raised our voices and swore at him. These accusations were not only false but an obvious effort to not take responsibility for the room not being ready at 6:30 pm when the previous guests check out was at 11:00 am. He told us we booked to late in the day (3pm) but 3hrs before we checked in, the room still wasn't clean. We were treated terribly... were told we would be refunded, but have received nothing yet.

Easy contactless check in process, and nice room for a night out in the city. Good for when you have plans all night and just need a place to stay - there is no TV.

Lovely stay; room was perfect. Spacious, clean, elegant. Beautiful backyard courtyard with a waterfall fountain gave me a secluded space to relax outside in a very busy neighborhood. The neighborhood was awesome too, so much to see, eat and do. I also got the best massage of my life from the ruby room spa.

Overall room was good. The climb up the stairs with no elevator and heavy luggage was not fun. And I think a tv and a few more guest amenities in the room would improve the accommodations. Area around the room is very nice. Lots of cute shops and delicious restaurants

The location and price were great. The room was big for a city hotel and clean. This is a walk-up and the steps are very very steep. The water pressure in the shower was poor and the temperature was scalding hot. There is no staff so we would have had to call or text.

Nice place and very spacious room

Nice place, room was clean and well decorated, bed was cozy and the bathroom was spacious. There was no tv, but that was kind of nice. Only issue is that there are a lot of steep stairs to get to the top floor.

Gorgeous room, great location. Older building with charm. Had a lovely stay.

The room is nice and clean. The room didn’t have a tv so that was odd. I like having noise to fall asleep.

Overall a very cute room, centrally located. Room could use some TLC, disappointed that there was no TV

Great room! Great view of the skyline from my balcony. A little unique but I enjoyed it.

Clean comfy room and super fast/easy/smooth keypad check in

Our code to our room was deactivated late at night and my guest couldn’t get access to her diabetic meds for 2 hours. It stated there was a 24/7 concierge line, but that line would get sent to voicemail repeatedly. After two hours of this, i finally had to search up “emergency contact” for the then room and found someone’s personal number and count get the code switched. This should have never been a problem. Definitely wouldn’t stay here.

I appreciated all the text messages that helped make the check in process easy. It was a different experience not to have on site staff at check in time, but it all worked out fine.

Was not given the code to get in.Had to find another hotel!

Great location, and the space was mostly nice. Offsite staff didn’t get back to me about a few questions. Room had some scuff marks and other little issues.

Easy hands off checkin and checkout but with staff the is prompt and responsive when needed

It’s a quirky place rooms are nice and fun. It’s cool to have quirky with no “reception “ but if you need to Get something answered in a hurry like , it’s midnight freezing outside and the front door keypad is not working and excepting my pin and you message Expedia and leave multiple messages for the owner and get nothing , then I’ve had a gut full of quirky. Owners if you own the property then own all the annoying customers and their questions 24 /7 . I’m in the service industry and the customer comes first. Own it then Own it Ps. Let us know the password for the free wifi which must be hidden somewhere in the room and a big fat sign that says free kitchen around the corner without having to find no small print in the hotel details

I really enjoyed staying at this property. The room was very lovely and even without a front desk their customer service is very prompt and helpful.

WARNING: Please please read the 1 star review before booking. There is no one on premises to speak with, all communications are AI generated. When we arrived to the building, our room was still dirty upon check in: dirty towels on bathroom floor, bedsheets we're still dirty from the last occupant... ok, we understand that happens. When we text the number to see what was going on we received AI responses and waited in the dirty for room for 30 minutes with no actions from the owner. It took us becoming frustrated and asking "what the hell is going on?" to finally receive a phone call from the owner, Simon. In an effort to displace blame, Simon yelled at us, said that we booked too late in the day, no one is around to clean the room, and said "I want you to leave" falsely claiming we went from "0 to 100" upon receiving his phone call, saying that we had raised our voices and swore at him. These accusations were not only false but an obvious effort to not take responsibility for the room not being ready at 6:30 pm when the previous guests check out was at 11:00 am. He told us we booked to late in the day (3pm) but 3hrs before we checked in, the room still wasn't clean. We were treated terribly... were told we would be refunded, but have received nothing yet.

This was my 4th stay at Ruby room. Clean spacious rooms with a nice bathroom. Great neighborhood. Note that there is no reception desk, and that all of the arrangements including check-in are done by text and email. However it’s very easy as you only need a code for the keypads on the doors and no physical keys. Communication was good and they are responsive to questions by text.

Great location, tons of restaurants to choose from within walking distance. Room was very clean, would stay again

Loved staying here, nice clean rooms, perfect little kitchen. I suggest booking a room on the 3rd floor so you don't have to walk anymore of the stairs. Lol! Entrance and carpet up to rooms could be updated. Very central to everything, restaurants and bars right outside your door. I would stay here again and highly recommend

Super easy to find, super easy to check in, great walk to Salt Shed.

Great space in a very convenient location. Lots of restaurants in the area and easily walkable to The Salt Shed. Stairs ARE narrow and steep but didn’t bother us.

Nice room in a lively spot. Parking was a little challenging, but we found a spot. It was a great stay!

Good location. Lots of dining options

Clean and very comfortable! Very walkable to our concert venue and a bunch of restaurants/pretty neighborhoods to walk around! Felt very safe and secluded. Parking was available for a fee and it was a great parking spot, very close to the stay! Would stay here again.

Location and character

Wicker Park is a good location. Many dining opportunities within walking distance and easily accessed to other areas of downtown vua public transportation or Uber.

Well marked and easy to find. The stairs could be a bit of a challenge for those with mobility issues. Fantastic location.

I loved it here!! Only thing I would say is please add some sortve coffee maker ork cup thing to the kitchen

Nice room, definitely be prepared for the stairs, two steep flights up to the first floor of rooms. Somewhat odd shared kitchen setup between the rooms. The room was spacious and clean, shower water pressure left something to be desired.

It’s a quirky place rooms are nice and fun. It’s cool to have quirky with no “reception “ but if you need to Get something answered in a hurry like , it’s midnight freezing outside and the front door keypad is not working and excepting my pin and you message Expedia and leave multiple messages for the owner and get nothing , then I’ve had a gut full of quirky. Owners if you own the property then own all the annoying customers and their questions 24 /7 . I’m in the service industry and the customer comes first. Own it then Own it Ps. Let us know the password for the free wifi which must be hidden somewhere in the room and a big fat sign that says free kitchen around the corner without having to find no small print in the hotel details

We were on the top floor & we are 75 years old! Also no coffee in the room or tv. WiFi was good though.

Very nice. Safe, great location. Lovely outdoor space. A coffee pot in the room would have been nice.

Loved the room and eventually found the entrance, only complaint would be the water temperature was very inconsistent when it came to the shower. Scorching hot to freezing cold in the span of a minute. Might’ve just came at a bad time. Also there was no to-go cups left when we went to the kitchen to get coffee. Other than that very cute, clean, and safe place to stay. Wasn’t too hard to find parking in the side streets and the safety of my car didn’t feel threatened. Easy walk to nice restaurants and the metro.

It was a nice area and the room was beautifully decorated. Much to my disappointment, there wasn’t a TV, coffee, or ice machine. So, it was lacking in a few amenities that would have made the price worth it.

No issues finding the building and received specific access instructions via text. Quick walk to the Blue Line and a wide variety of dinning options in the area. Room was clean and nicely decorated. (Minor issue, but it would be nice to have a variety of pillows types. Four very lite feather pillows were provided but they don’t provide much head support.)

This place is very cute. Our room looked right out on Division which I loved. There is no TV or fridge in the room. There is a little community room in the hallway that has a fridge and microwave. The price was very reasonable for the area. It was only about a 15 minute walk to he Salt Shed. There are a ton of good restaurants right outside. I would definitely stay here again.

My only issue was not having access to a mini fridge or television Otherwise, I loved the access to the courtyard and the door that opened to the back! Also the staff were very attentive