Hotel was clean staff friendly. Sorry but after that it goes down hill. Booked the hotel partly for the pool and facilities after a long days shopping. Pool changing rooms less than half the lockers work, pool cold. We planned to eat in the bar but on arrival this was basically closed for refurbishment and we were told we could eat there but it was soul less and full with a temporary bar. We were offered a choice of about 4 lagers, or soft drinks, no spirits or wine. We chose instead to try the restaurant. We ordered drinks but were told that no lemon was available for the g&t as the bar was closed for refurbishment. We ordered a main course which took over an hour to come when there was only about 4 other tables being used by other diners. When the food came my beef stew could be described as average at best and my wife received veg taglatelli when she ordered prawn linguine? The waiter offer to change it but we refused not wanting to wait another hour. Breakfast was almost as bad as some of the hot breakfast food was cold. We could at least have been pre warned about the bar refurbishment then we could at least have made other arrangements. Sorry but overall not 4* by any stretch.
Hotel was clean staff friendly. Sorry but after that it goes down hill. Booked the hotel partly for the pool and facilities after a long days shopping. Pool changing rooms less than half the lockers work, pool cold. We planned to eat in the bar but on arrival this was basically closed for refurbishment and we were told we could eat there but it was soul less and full with a temporary bar. We were offered a choice of about 4 lagers, or soft drinks, no spirits or wine. We chose instead to try the restaurant. We ordered drinks but were told that no lemon was available for the g&t as the bar was closed for refurbishment. We ordered a main course which took over an hour to come when there was only about 4 other tables being used by other diners. When the food came my beef stew could be described as average at best and my wife received veg taglatelli when she ordered prawn linguine? The waiter offer to change it but we refused not wanting to wait another hour. Breakfast was almost as bad as some of the hot breakfast food was cold. We could at least have been pre warned about the bar refurbishment then we could at least have made other arrangements. Sorry but overall not 4* by any stretch.