Grand Hôtel Stockholm

Very nice hotel, great view from my room.

Overrated and overpriced. Dated hotel with poor customer service. Staff is grumpy and slow. Breakfast not included, you payed $150 for 2 people and food is not great. SPA was good and honestly the only nice customer service in the hotel, but also not included, $70 each person to use sauna and cold plunge. Rooms are average for a 5star hotel, bathroom very basic with a tiny shower. I stay in a room looking over the water. Restaurant downstairs with good dinner food.

This is a very consistent hotel. Beautiful location, v professional staff and great amenities In my experience one of the best hotels anywhere

Great location! We got a room facing the palace. Lifetime experience! Price you pay is all worth it.

Perfect location for a first-time visit to Stockholm as it's close to all the sites, main city disctricts and transport options. Our room was at the back of the building which proved a blessing as it was wonderfully quiet, even with the windows open. We a had a suite; it was a decent size with good clothes storage, good sound-proofing, and curtains that created a proper black-out effect - all things that sound obvious, but hotels rarely seem to get right. What let the hotel down, in our opinion, was the service. The staff were all very friendly and polite, but just not overly helpful. We arrived well after check-in time but our room wasn't ready so we had to sit and wait with no explanation. We weren't told where any of the amenities were (spa, gym, etc). Having asked if we had been to Stockholm before ('no') there was no offer of help to explain what's around the hotel, or arrange tours, or suggest sites we might want to see while we're there. There was confusion over whether breakfast was included in our booking - the front desk said yes, the staff in the restaurant said no - turns out it wasn't, and we paid an eye-watering SEK450 a head for a very modest buffet at the Veranda. We didn't need housekeeping every day, but when they came we got very different service. One day we arrived back to find a lovely fruit basket, but it got taken away the next day before we'd had chance to eat most of it. All in all, lovely big, clean, well-located hotel let down by service.