Hotel Oberland

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We are very disappointed with our experience at Hotel Oberland in Lauterbrunnen. The service quality was extremely poor. During breakfast, there were no clean plates left, the bread was finished, and the eggs were also finished. We informed the staff 3–4 times, but nothing was refilled for a long time and no proper solution was provided. In addition, the entire hotel smells very strongly of cheese, which made our stay very uncomfortable and unpleasant. Considering the price and reputation of the hotel, this level of service is unacceptable. Unfortunately, our experience did not meet even basic hospitality standards. We hope the management takes this feedback seriously and improves the service for future guests.

We were very pleased with the informative welcome we received. The room was perfect for us with ample suitcase space. The breakfast had many offerings and options. All that I tried were very good and fresh.

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Ótimo atendimento.