Vienna House Easy by Wyndham Bad Oeynhausen

Good

My experience with this hotel was extremely disappointing due to their unprofessional customer service. We initially made a reservation for the wrong date by mistake. Realizing the error, we rebooked two rooms for the correct date and stayed without issue. However, despite the fact that the original booking was for a completely different date—months away from our actual stay—the hotel refused to engage in any meaningful discussion about a refund for the unused family room. Attempts to clarify the issue were met with silence. The front desk staff gave one version of events in person, but follow-up communication was completely ignored. There was no consistency or willingness to help. This kind of service is unacceptable, and I would strongly advise others to avoid this property.

The receptionist, Yvonne, was the best I have ever encountered. She was bending over backwards to help, and as I witnessed, not just to me and my disabled wife, but to every guest who came in. This superb help made our stay at the hotel very enjoyable. In addition, the breakfast was also very good with a wonderful variety of options.

Hotel is okay, but service is very unwelcoming.

We travel alot and this is the best family room we have ever stayed in! The separate area with the single child bed is amazing! You can pull the curtain across so little ones can go to sleep earlier than the adults. Great design. Car park right underneath so you can get your luggage straight upto the room.