Pool/hot tub is under construction and there was no pre-message regarding this. Front desk staff became defensive in response to me when I suggested emails they sent me directly from the hotel should have mentioned the pool/hot tub closure since it was one of the main reasons I booked the hotel. Instead of being able to accept the feedback, she became rude, which is not an ideal way to treat guests. Hotel was clean, but there was a horrible chemical/perfume smell being piped in throughout the building that gave us headaches. We initially thought it was cleaning products, but realized it was everywhere we went, so realized it must have been coming in through the air conditioning. Luckily, we were able to open the window in our room slightly to let fresh air in. This is a loud hotel - tons of families with kids yelling in the halls and through the adjoining room door - ice machines right outside the door. I guess because it's a convention center hotel this is to be expected, but something to be aware of if you are traveling without kids or not in a large group. Room itself was nice. Appreciated the refrigerator and that it was enclosed behind a panel so we didn't hear it humming all night; spacious, with good furniture, room to hang clothes and nice couch/seating area.
Pool/hot tub is under construction and there was no pre-message regarding this. Front desk staff became defensive in response to me when I suggested emails they sent me directly from the hotel should have mentioned the pool/hot tub closure since it was one of the main reasons I booked the hotel. Instead of being able to accept the feedback, she became rude, which is not an ideal way to treat guests. Hotel was clean, but there was a horrible chemical/perfume smell being piped in throughout the building that gave us headaches. We initially thought it was cleaning products, but realized it was everywhere we went, so realized it must have been coming in through the air conditioning. Luckily, we were able to open the window in our room slightly to let fresh air in. This is a loud hotel - tons of families with kids yelling in the halls and through the adjoining room door - ice machines right outside the door. I guess because it's a convention center hotel this is to be expected, but something to be aware of if you are traveling without kids or not in a large group. Room itself was nice. Appreciated the refrigerator and that it was enclosed behind a panel so we didn't hear it humming all night; spacious, with good furniture, room to hang clothes and nice couch/seating area.
