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JW Marriott Hotel Shenzhen

From

194 $US

/nuit

JW Marriott Hotel Shenzhen - Image 1

JW Marriott Hotel Shenzhen - Chambre

JW Marriott Hotel Shenzhen - Chambre

JW Marriott Hotel Shenzhen - Restaurant

JW Marriott Hotel Shenzhen - Salle de bain

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From

194 $US

/nuit

À propos de cet établissement

Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs q...

Équipements

Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment un centre de remise en forme, une piscine extérieure et un sauna. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et une boutique de souvenirs/un kiosque à journaux.

Services de l'établissement

Les équipements et services proposés incluent un centre d'affaires, un service de location de limousines/berlines et un service d'arrivée express. Cet hôtel dispose de 9 salles de réunions pouvant accueillir toutes sortes d'événements. Un parking gratuit est disponible dans l'enceinte de l'hébergement.

Repas

Vous découvrirez de nombreuses spécialités Cuisine asiatique proposée par Cafe Chinois 万豪西餐厅, l'un des 2 restaurants de cet hôtel ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Si vous avez un petit creux pendant la journée, vous trouverez aussi un café sur place. La journée a été harassante ? L'hébergement abrite un bar / salon et un bar en bord de piscine, idéal pour se détendre autour d'un verre de vin ou d'un cocktail rafraîchissant. Un petit déjeuner buffet est servi tous les jours de 06 h 30 à 10 h 30 moyennant un supplément.

Chambres

Les 402 chambres de l'hébergement vous invitent à la détente et comprennent un réfrigérateur et une TV connectée. Votre lit est préparé avec une couette en duvet d'oie et de la literie de qualité supérieure. Une télévision à écran plat 42 pouces avec chaînes par câble est à votre disposition. Une salle de bain privée avec un sèche-cheveux et des peignoirs est à votre disposition.

Emplacement

Se trouvant au cœur de Shenzhen, JW Marriott Hotel Shenzhen est à moins 5 minutes en voiture de Centre commercial Coco Park et de Centre Financier Ping An. Cet hôtel avec golf se trouve à 5,8 km de Shenzhen Convention and Exhibition Center (centre de congrès) et à 6,2 km de Village de la culture folklorique chinoise.

À proximité

Shenzhen Golf Club(0.3 miles)
Église Catholique Saint-Antoine(1.6 miles)
Parc de Lianhuashan, Shenzhen(1.9 miles)
Centre communautaire de Shenzhen(2 miles)
Bibliothèque de Shenzhen(2.2 miles)
Parc montagneux de Lianhua(2.3 miles)
Centre commercial Coco Park(2.3 miles)
Centre Financier Ping An(2.3 miles)
Shenzhen Concert Hall (salle de concert)(2.4 miles)
Floralies internationales au parc des expositions de Shenzhen(2.6 miles)
Village de la culture folklorique chinoise(2.8 miles)
Shenzhen Convention and Exhibition Center (centre de congrès)(2.9 miles)
Parc Culturel Créatif OCT-LOFT(3 miles)
Shenzhen Central Park (parc)(3.5 miles)
Huaqiangbei (quartier)(3.7 miles)
Aéroport international Shenzhen (SZX)(18.8 miles)
Aéroport international de Hong Kong (HKG)(31.1 miles)

Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Service de voiturier

Emplacement

No.6005 Shennan Boulevard, Shenzhen, Chine

Shenzhen Golf Club (0.3 miles)

Église Catholique Saint-Antoine (1.6 miles)

Parc de Lianhuashan, Shenzhen (1.9 miles)

Centre communautaire de Shenzhen (2 miles)

Bibliothèque de Shenzhen (2.2 miles)

Parc montagneux de Lianhua (2.3 miles)

Plus d'informations sur l'emplacement

Options de chambre

10

Suite Studio Exécutive, 2 lits doubles

Détails de la chambre

2 Lits Doubles Standard

Couchages 2

646 ft²

Climatisation

Plancher chauffant

Wi-Fi (gratuit)

7

Chambre Deluxe, 1 très grand lit

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

463 ft²

Climatisation

Plancher chauffant

Wi-Fi (gratuit)

11

Chambre Double Exécutive, 1 très grand lit, vue ville

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

861 ft²

Climatisation

Plancher chauffant

Wi-Fi (gratuit)

10

Chambre Exécutive, 2 lits doubles

Détails de la chambre

2 Lits Doubles Standard

Couchages 2

517 ft²

Climatisation

Plancher chauffant

Wi-Fi (gratuit)

9

Chambre, 1 très grand lit

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

452 ft²

Climatisation

Plancher chauffant

Wi-Fi (gratuit)

9

Chambre Exécutive, 1 très grand lit

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

517 ft²

Climatisation

Plancher chauffant

Wi-Fi (gratuit)

11

Suite Studio Exécutive, 1 très grand lit

Détails de la chambre

1 Très Grand Lit Double

Couchages 2

646 ft²

Climatisation

Plancher chauffant

Wi-Fi (gratuit)

10

Chambre Deluxe, 2 lits doubles

Détails de la chambre

2 Lits Doubles Standard

Couchages 2

463 ft²

Climatisation

Plancher chauffant

Wi-Fi (gratuit)

Avis des voyageurs sur JW Marriott Hotel Shenzhen

8.6

Fabuleux

Basé sur 1 020 avis vérifiés

Qui séjourne ici ?

Affaires

61%

Couples

10%

Familles

11%

Groupes

9%

Solo

7%

Ce qu'en disent des voyageurs

Résumé généré par l'IA basé sur les avis récents des voyageurs

Au JW Marriott Hotel Shenzhen, les clients apprécient fréquemment un service chaleureux et attentionné ainsi que des chambres spacieuses, mais signalent des expériences inégales, notamment un enregistrement lent ou problématique, des équipements de chambre vieillots, des nuisances sonores liées à des travaux et une propreté allant de l'impeccable au décevant.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Ce qu'en disent des voyageurs

Au JW Marriott Hotel Shenzhen, les clients apprécient fréquemment un service chaleureux et attentionné ainsi que des chambres spacieuses, mais signalent des expériences inégales, notamment un enregistrement lent ou problématique, des équipements de chambre vieillots, des nuisances sonores liées à des travaux et une propreté allant de l'impeccable au décevant.

Le petit-déjeuner est souvent salué pour sa qualité et sa variété, bien que certains le trouvent moyen ou regrettent le mauvais café. Les avis sur l'emplacement divergent : certains trouvent l'accès et les transports pratiques, tandis que d'autres soulignent une promenade plus longue jusqu'aux stations de métro et un choix limité de restaurants ou de commerces à proximité. Un séjour ici peut être agréable, mais irrégulier.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Certaines installations semblent vieillissantes et le spa ainsi que les massages sont jugés peu impressionnants. D'autres remarquent que la propriété est généralement bien entretenue.

Avis de voyageur à ce sujet

10

Yin Kwan

1 juil. 2025

·

A séjourné 2 nuits

The hotel is good but the spa is not that high value

The hotel is good but the spa is not that high value

8

LAI YEE

10 juin 2024

·

A séjourné 1 nuit

房間環境整潔舒適，十分寬敞！亦都在酒店泳池游了龍舟水😄 唯酒店周邊食肆不多，也沒有商場可逛。

房間環境整潔舒適，十分寬敞！亦都在酒店泳池游了龍舟水😄 唯酒店周邊食肆不多，也沒有商場可逛。

6

Rich Mond

27 déc. 2025

·

A séjourné 1 nuit

I'll be honest, the room food service is in complete, and already cold. Not to good. We also did massage, but it feels like not massaging. not really good. Even if they upgraded us but i think same room that i booked. anyway thanks for the cake.

I'll be honest, the room food service is in complete, and already cold. Not to good. We also did massage, but it feels like not massaging. not really good. Even if they upgraded us but i think same room that i booked. anyway thanks for the cake.

8

KIM HO

24 avr. 2025

·

A séjourné 1 nuit

房子很舒適，只是有點舊，附近有地盤工程，如果去游泳，記得帶泳帽，否則要付170人民幣，池很小，實在太不合理

房子很舒適，只是有點舊，附近有地盤工程，如果去游泳，記得帶泳帽，否則要付170人民幣，池很小，實在太不合理

6

TSZ YING

28 juil. 2025

·

A séjourné 2 nuits

設施太舊，整體潔淨度就70分，room service 送來的咖啡超難喝，電視只能看頻道電影都沒有；但打掃的阿姨服務和態度都很好，早餐自助餐的食物也很一般；房間內的電話很難用也經常沒人接電話要等很久

設施太舊，整體潔淨度就70分，room service 送來的咖啡超難喝，電視只能看頻道電影都沒有；但打掃的阿姨服務和態度都很好，早餐自助餐的食物也很一般；房間內的電話很難用也經常沒人接電話要等很久

10

YUK SUET

11 avr. 2023

·

A séjourné 1 nuit

Really nice hotel, if swimming pool area or rest room has hot water, will be more perfect

Really nice hotel, if swimming pool area or rest room has hot water, will be more perfect

8

Alan

24 avr. 2024

·

A séjourné 1 nuit

The lobby design is so old

The lobby design is so old

10

Anna

6 avr. 2025

·

A séjourné 2 nuits

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

10

Boris Pak Lok

19 juil. 2025

·

A séjourné 1 nuit

While checking in at the executive lounge, we had wonderful assistance from Charlie, who is very enthusiastic and patient in taking care of customer's needs. Furthermore, Lynn has been very helpful in taking care of our needs and welcoming. Overall this has been a great trip and led to a happy stay for us. The hotel has been kept in a good condition in general and room was wonderful. A small recommendation is to ensure bedsheet/ blanket care . Great experience overall

While checking in at the executive lounge, we had wonderful assistance from Charlie, who is very enthusiastic and patient in taking care of customer's needs. Furthermore, Lynn has been very helpful in taking care of our needs and welcoming. Overall this has been a great trip and led to a happy stay for us. The hotel has been kept in a good condition in general and room was wonderful. A small recommendation is to ensure bedsheet/ blanket care . Great experience overall

10

Zhigang

12 juil. 2023

·

A séjourné 1 nuit

Beautiful hotel, well maintained, very friendly staff, everything perfect

Beautiful hotel, well maintained, very friendly staff, everything perfect

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires sur la propreté sont partagés : plusieurs clients ont trouvé des chambres impeccables, tandis que d'autres ont noté des salles de bains sales, des objets cassés ou tachés, ainsi que des lacunes en matière d'hygiène. Le service de chambre peut être attentif, mais la constance laisse à désirer.

Avis de voyageur à ce sujet

6

TSZ YING

28 juil. 2025

·

A séjourné 2 nuits

設施太舊，整體潔淨度就70分，room service 送來的咖啡超難喝，電視只能看頻道電影都沒有；但打掃的阿姨服務和態度都很好，早餐自助餐的食物也很一般；房間內的電話很難用也經常沒人接電話要等很久

設施太舊，整體潔淨度就70分，room service 送來的咖啡超難喝，電視只能看頻道電影都沒有；但打掃的阿姨服務和態度都很好，早餐自助餐的食物也很一般；房間內的電話很難用也經常沒人接電話要等很久

8

Hiu Kwan

2 janv. 2025

·

A séjourné 1 nuit

讚：整潔度滿分使用前用抹布抹洗浴缸一點污漬都沒有床舖舒適感謝酒店預先安排的週年慶祝佈置美中不足：入住房間不是圖中顯示靠窗的浴缸有點失望房間梳化旁的燈壞了電視太舊了原來附近有工程比較嘈吵大家入住前要考慮這點雖然房間已提供耳塞但實在太吵人

讚：整潔度滿分使用前用抹布抹洗浴缸一點污漬都沒有床舖舒適感謝酒店預先安排的週年慶祝佈置美中不足：入住房間不是圖中顯示靠窗的浴缸有點失望房間梳化旁的燈壞了電視太舊了原來附近有工程比較嘈吵大家入住前要考慮這點雖然房間已提供耳塞但實在太吵人

10

Wai Ching

12 janv. 2025

·

A séjourné 1 nuit

很舒適，而且房間清潔，早餐很好，不過中式點心太少，有點失望！不過下次可以再來！

很舒適，而且房間清潔，早餐很好，不過中式點心太少，有點失望！不過下次可以再來！

10

JERRY JEN JUI

28 oct. 2025

·

A séjourné 2 nuits

Clean

Clean

10

Anna

6 avr. 2025

·

A séjourné 2 nuits

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

4

siying

1 janv. 2025

·

A séjourné 1 nuit

The hygiene is very poor, the toilet and disposable items are all dirty. Don't use the bathtub, you will regret it after using it.

The hygiene is very poor, the toilet and disposable items are all dirty. Don't use the bathtub, you will regret it after using it.

8

cheng

8 avr. 2023

·

A séjourné 1 nuit

整潔度有待改善

整潔度有待改善

10

MAYBELINE

1 janv. 2024

·

A séjourné 1 nuit

wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.

wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.

10

Jan

27 juin 2025

·

A séjourné 4 nuits

服務非常好,房間也亁淨

服務非常好,房間也亁淨

2

Long Yin

27 oct. 2025

·

A séjourné 1 nuit

Very bad experience m, staffs were impolite. We arrived with many luggage but the staffs pretend not seeing us. No greeting nor help, doesn’t feel like this luxury 5 stars hotel is welcoming us at all. The room is also dirty, towels were broken. Not recommend for anyone who is looking for a welcomed stay.

Very bad experience m, staffs were impolite. We arrived with many luggage but the staffs pretend not seeing us. No greeting nor help, doesn’t feel like this luxury 5 stars hotel is welcoming us at all. The room is also dirty, towels were broken. Not recommend for anyone who is looking for a welcomed stay.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont souvent spacieuses et confortables, mais plusieurs font état d'un décor et d'un équipement vieillots, ainsi que de problèmes de climatisation, de télévision/connectivité, de prises de courant et de Wi-Fi. Les nuisances sonores provenant de l'extérieur et une mauvaise isolation acoustique sont des préoccupations récurrentes, avec parfois une odeur de cigarette signalée.

Avis de voyageur à ce sujet

8

KIM HO

24 avr. 2025

·

A séjourné 1 nuit

房子很舒適，只是有點舊，附近有地盤工程，如果去游泳，記得帶泳帽，否則要付170人民幣，池很小，實在太不合理

房子很舒適，只是有點舊，附近有地盤工程，如果去游泳，記得帶泳帽，否則要付170人民幣，池很小，實在太不合理

6

KAI FAI

6 nov. 2023

·

A séjourné 1 nuit

In general we were satisfied with the customer service of hotel staff, they were nice and helpful. Bathroom and the quality of shower gel, shampoo were very good. However, the air-con of our room had problems which was not cool enough, hotel changed another room for us and got improved. But the facilities in the room had a bit problems such as tv channels and quality.

In general we were satisfied with the customer service of hotel staff, they were nice and helpful. Bathroom and the quality of shower gel, shampoo were very good. However, the air-con of our room had problems which was not cool enough, hotel changed another room for us and got improved. But the facilities in the room had a bit problems such as tv channels and quality.

2

Patrick

2 mai 2025

·

A séjourné 1 nuit

King suite stank of smoke -1 Moved to smaller room but for same price -2 Had to move self -2 Tiny TV with no connectivity didnt work -5 Full rack rate despite construction work on two sides of room from 7am -5 Housekeeping did return items left in other room +1 Overall -14

King suite stank of smoke -1 Moved to smaller room but for same price -2 Had to move self -2 Tiny TV with no connectivity didnt work -5 Full rack rate despite construction work on two sides of room from 7am -5 Housekeeping did return items left in other room +1 Overall -14

8

Hiu Kwan

2 janv. 2025

·

A séjourné 1 nuit

讚：整潔度滿分使用前用抹布抹洗浴缸一點污漬都沒有床舖舒適感謝酒店預先安排的週年慶祝佈置美中不足：入住房間不是圖中顯示靠窗的浴缸有點失望房間梳化旁的燈壞了電視太舊了原來附近有工程比較嘈吵大家入住前要考慮這點雖然房間已提供耳塞但實在太吵人

讚：整潔度滿分使用前用抹布抹洗浴缸一點污漬都沒有床舖舒適感謝酒店預先安排的週年慶祝佈置美中不足：入住房間不是圖中顯示靠窗的浴缸有點失望房間梳化旁的燈壞了電視太舊了原來附近有工程比較嘈吵大家入住前要考慮這點雖然房間已提供耳塞但實在太吵人

10

Eric

2 déc. 2023

·

A séjourné 1 nuit

Good bathtub and clean facilities. Nice location and polite service. However, repeated noise was found during mid night from outside the room. Sound insulation of window was not adequate as traffic noise was heard at day time.

Good bathtub and clean facilities. Nice location and polite service. However, repeated noise was found during mid night from outside the room. Sound insulation of window was not adequate as traffic noise was heard at day time.

10

Anna

6 avr. 2025

·

A séjourné 2 nuits

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

10

MAYBELINE

1 janv. 2024

·

A séjourné 1 nuit

wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.

wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.

8

Gary

3 août 2023

·

Room is clean and spacious. Location is good as it is near to the MTR. The only thing is that if you are taking line 11 then be prepared for a long walk inside the MTR station. Other than that it is only one station away from the high speed train station so quite convenient. The overall experience is good except the very last day when my mood got spoiled by a very rude staff in the hotel men’s room! The manager who handled my complain worked professionally so that made my overall experience better.

Room is clean and spacious. Location is good as it is near to the MTR. The only thing is that if you are taking line 11 then be prepared for a long walk inside the MTR station. Other than that it is only one station away from the high speed train station so quite convenient. The overall experience is good except the very last day when my mood got spoiled by a very rude staff in the hotel men’s room! The manager who handled my complain worked professionally so that made my overall experience better.

10

Boris Pak Lok

19 juil. 2025

·

A séjourné 1 nuit

While checking in at the executive lounge, we had wonderful assistance from Charlie, who is very enthusiastic and patient in taking care of customer's needs. Furthermore, Lynn has been very helpful in taking care of our needs and welcoming. Overall this has been a great trip and led to a happy stay for us. The hotel has been kept in a good condition in general and room was wonderful. A small recommendation is to ensure bedsheet/ blanket care . Great experience overall

While checking in at the executive lounge, we had wonderful assistance from Charlie, who is very enthusiastic and patient in taking care of customer's needs. Furthermore, Lynn has been very helpful in taking care of our needs and welcoming. Overall this has been a great trip and led to a happy stay for us. The hotel has been kept in a good condition in general and room was wonderful. A small recommendation is to ensure bedsheet/ blanket care . Great experience overall

2

Oi Ling

28 janv. 2024

·

A séjourné 1 nuit

Check in at 5pm but told me the executive floor room that i booked has been sold out and asked me to downgrade to normal floors but still grant me executive lounge access. very disappointed about this arrangement as overbooked is not my issue and how could you ask the guest to downgrade but not upgrade instead since it’s your internal issue of the arrangement. waited at the checked counter for half an hour then give us a double bed suite. however, the double bed suite was poor in condition: 1. usb socket near the bed one was not working at all for both usb socket; 2. air con was unable to adjust and keep being 26’C even i switched to 18’C, it was too hot over the night and couldn’t sleep at all; 3. wifi in the room is poor and always unable to connect internet even i have connected to the hote wi-fi and i was almost using my own data roaming; 4. TV reception is poo also, some channels was unable to watch or not clear due to the reception issue I am the Marriott member and i would say this is the worst experience i ever hard in Marriott hotels

Check in at 5pm but told me the executive floor room that i booked has been sold out and asked me to downgrade to normal floors but still grant me executive lounge access. very disappointed about this arrangement as overbooked is not my issue and how could you ask the guest to downgrade but not upgrade instead since it’s your internal issue of the arrangement. waited at the checked counter for half an hour then give us a double bed suite. however, the double bed suite was poor in condition: 1. usb socket near the bed one was not working at all for both usb socket; 2. air con was unable to adjust and keep being 26’C even i switched to 18’C, it was too hot over the night and couldn’t sleep at all; 3. wifi in the room is poor and always unable to connect internet even i have connected to the hote wi-fi and i was almost using my own data roaming; 4. TV reception is poo also, some channels was unable to watch or not clear due to the reception issue I am the Marriott member and i would say this is the worst experience i ever hard in Marriott hotels

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

De nombreux clients louent le personnel sympathique et attentionné, ainsi que les attentions particulières pour les occasions spéciales, certains ayant bénéficié d'un enregistrement efficace. Cependant, le service peut être inégal, avec un enregistrement lent ou problématique, des surréservations ou des rétrogradations, et parfois de l'impolitesse.

Avis de voyageur à ce sujet

10

CHI CHUNG

6 oct. 2024

·

A séjourné 1 nuit

今次係我哋的周年紀念日，酒店有悉心安排佈置及小蛋糕，感到非常開心。給我們一個很有意思的紀念日。

今次係我哋的周年紀念日，酒店有悉心安排佈置及小蛋糕，感到非常開心。給我們一個很有意思的紀念日。

10

Suk Man

18 oct. 2024

·

A séjourné 1 nuit

Staff were amazing and thoughtful throughout our stay!

Staff were amazing and thoughtful throughout our stay!

6

Ning

11 juin 2024

·

A séjourné 1 nuit

Checking in is really slow.

Checking in is really slow.

6

sin kwan

7 janv. 2024

·

A séjourné 1 nuit

The services is not good enough , I used a lot of time to wait check in. Actually my check in time should be 2pm, I arrived on 3:30pm but I was waiting the room checking 1 hour, then I arrived in my room is 4:30pm What wrong with your hotel problem? Horrible experience.

The services is not good enough , I used a lot of time to wait check in. Actually my check in time should be 2pm, I arrived on 3:30pm but I was waiting the room checking 1 hour, then I arrived in my room is 4:30pm What wrong with your hotel problem? Horrible experience.

10

Boon Fook

12 sept. 2025

·

A séjourné 2 nuits

Breakfast and all the services from the hotel was perfect

Breakfast and all the services from the hotel was perfect

10

Man Ki

20 oct. 2025

·

A séjourné 1 nuit

服務好 Frontdesk員工很親切漏咗野向酒店即日email聯絡

服務好 Frontdesk員工很親切漏咗野向酒店即日email聯絡

2

Long Yin

27 oct. 2025

·

A séjourné 1 nuit

Very bad experience m, staffs were impolite. We arrived with many luggage but the staffs pretend not seeing us. No greeting nor help, doesn’t feel like this luxury 5 stars hotel is welcoming us at all. The room is also dirty, towels were broken. Not recommend for anyone who is looking for a welcomed stay.

Very bad experience m, staffs were impolite. We arrived with many luggage but the staffs pretend not seeing us. No greeting nor help, doesn’t feel like this luxury 5 stars hotel is welcoming us at all. The room is also dirty, towels were broken. Not recommend for anyone who is looking for a welcomed stay.

10

Boris Pak Lok

19 juil. 2025

·

A séjourné 1 nuit

While checking in at the executive lounge, we had wonderful assistance from Charlie, who is very enthusiastic and patient in taking care of customer's needs. Furthermore, Lynn has been very helpful in taking care of our needs and welcoming. Overall this has been a great trip and led to a happy stay for us. The hotel has been kept in a good condition in general and room was wonderful. A small recommendation is to ensure bedsheet/ blanket care . Great experience overall

While checking in at the executive lounge, we had wonderful assistance from Charlie, who is very enthusiastic and patient in taking care of customer's needs. Furthermore, Lynn has been very helpful in taking care of our needs and welcoming. Overall this has been a great trip and led to a happy stay for us. The hotel has been kept in a good condition in general and room was wonderful. A small recommendation is to ensure bedsheet/ blanket care . Great experience overall

2

Oi Ling

28 janv. 2024

·

A séjourné 1 nuit

Check in at 5pm but told me the executive floor room that i booked has been sold out and asked me to downgrade to normal floors but still grant me executive lounge access. very disappointed about this arrangement as overbooked is not my issue and how could you ask the guest to downgrade but not upgrade instead since it’s your internal issue of the arrangement. waited at the checked counter for half an hour then give us a double bed suite. however, the double bed suite was poor in condition: 1. usb socket near the bed one was not working at all for both usb socket; 2. air con was unable to adjust and keep being 26’C even i switched to 18’C, it was too hot over the night and couldn’t sleep at all; 3. wifi in the room is poor and always unable to connect internet even i have connected to the hote wi-fi and i was almost using my own data roaming; 4. TV reception is poo also, some channels was unable to watch or not clear due to the reception issue I am the Marriott member and i would say this is the worst experience i ever hard in Marriott hotels

Check in at 5pm but told me the executive floor room that i booked has been sold out and asked me to downgrade to normal floors but still grant me executive lounge access. very disappointed about this arrangement as overbooked is not my issue and how could you ask the guest to downgrade but not upgrade instead since it’s your internal issue of the arrangement. waited at the checked counter for half an hour then give us a double bed suite. however, the double bed suite was poor in condition: 1. usb socket near the bed one was not working at all for both usb socket; 2. air con was unable to adjust and keep being 26’C even i switched to 18’C, it was too hot over the night and couldn’t sleep at all; 3. wifi in the room is poor and always unable to connect internet even i have connected to the hote wi-fi and i was almost using my own data roaming; 4. TV reception is poo also, some channels was unable to watch or not clear due to the reception issue I am the Marriott member and i would say this is the worst experience i ever hard in Marriott hotels

10

Chak Lam

9 oct. 2023

·

A séjourné 1 nuit

Checked in was super efficient! Very friendly front desk staff!

Checked in was super efficient! Very friendly front desk staff!

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Les avis divergent : certains trouvent l'établissement pratique pour le métro et les transports, tandis que d'autres estiment qu'il n'est pas central, que la promenade peut être longue et que le choix de restaurants ou de commerces à proximité est limité.

Avis de voyageur à ce sujet

8

Ya

22 juin 2025

·

A séjourné 1 nuit

The location is not so close to the metro station. The others are good

The location is not so close to the metro station. The others are good

8

LAI YEE

10 juin 2024

·

A séjourné 1 nuit

房間環境整潔舒適，十分寬敞！亦都在酒店泳池游了龍舟水😄 唯酒店周邊食肆不多，也沒有商場可逛。

房間環境整潔舒適，十分寬敞！亦都在酒店泳池游了龍舟水😄 唯酒店周邊食肆不多，也沒有商場可逛。

8

Hiu Kwan

2 janv. 2025

·

A séjourné 1 nuit

讚：整潔度滿分使用前用抹布抹洗浴缸一點污漬都沒有床舖舒適感謝酒店預先安排的週年慶祝佈置美中不足：入住房間不是圖中顯示靠窗的浴缸有點失望房間梳化旁的燈壞了電視太舊了原來附近有工程比較嘈吵大家入住前要考慮這點雖然房間已提供耳塞但實在太吵人

讚：整潔度滿分使用前用抹布抹洗浴缸一點污漬都沒有床舖舒適感謝酒店預先安排的週年慶祝佈置美中不足：入住房間不是圖中顯示靠窗的浴缸有點失望房間梳化旁的燈壞了電視太舊了原來附近有工程比較嘈吵大家入住前要考慮這點雖然房間已提供耳塞但實在太吵人

6

Michael Ban Chen

26 oct. 2025

·

A séjourné 1 nuit

地点不在中心，有点不太方便

地点不在中心，有点不太方便

10

Eric

2 déc. 2023

·

A séjourné 1 nuit

Good bathtub and clean facilities. Nice location and polite service. However, repeated noise was found during mid night from outside the room. Sound insulation of window was not adequate as traffic noise was heard at day time.

Good bathtub and clean facilities. Nice location and polite service. However, repeated noise was found during mid night from outside the room. Sound insulation of window was not adequate as traffic noise was heard at day time.

10

YUK SUET

11 avr. 2023

·

A séjourné 1 nuit

REALLY NICE HOTEL LOCATION IS GOOD

REALLY NICE HOTEL LOCATION IS GOOD

10

MAYBELINE

1 janv. 2024

·

A séjourné 1 nuit

wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.

wonderful hotel staff at JW Marriott and we absolutely enjoyed our stay. i left a note at time of booking saying that it is our honeymoon. although we only stayed for a night, hotel staff made it special for us by decorating the room and sending a cake to us. room was good size and clean, a little dim though. i believe it is conveniently located, getting deliveries was very easy as well. special thanks to Sue Su who was extremely kind and gave me a heatpack when we checked in.

6

Chi Shing Benjamin

15 juil. 2025

·

A séjourné 1 nuit

A lot of construction work around the hotel

A lot of construction work around the hotel

8

Gary

3 août 2023

·

Room is clean and spacious. Location is good as it is near to the MTR. The only thing is that if you are taking line 11 then be prepared for a long walk inside the MTR station. Other than that it is only one station away from the high speed train station so quite convenient. The overall experience is good except the very last day when my mood got spoiled by a very rude staff in the hotel men’s room! The manager who handled my complain worked professionally so that made my overall experience better.

Room is clean and spacious. Location is good as it is near to the MTR. The only thing is that if you are taking line 11 then be prepared for a long walk inside the MTR station. Other than that it is only one station away from the high speed train station so quite convenient. The overall experience is good except the very last day when my mood got spoiled by a very rude staff in the hotel men’s room! The manager who handled my complain worked professionally so that made my overall experience better.

10

Cheol Soo

13 déc. 2023

·

A séjourné 3 nuits

Will be back again Before I go on with my review, I want to specially say my thanks to: 1) Alisa cui in the Reception, 2) Cindy in the reception for letting me experience a 1st class Hospitality. Stayed three nights at the JW Marriott Shenzhen. Excellent Titanium membership recognition, being upgraded to their corner suite(best available room). Nice food spread at the executive lounge. Located in Futian CBD, the hotel is only a 5-minutes' walk from the metro and with easy access to many local amenities. The rooms are a bit tired but well kept, making us feel that rooms are well-appointed and designed in a humanistic way. All in all, the hotel is a delight in Shenzhen, Would definitely stay here again.

Will be back again Before I go on with my review, I want to specially say my thanks to: 1) Alisa cui in the Reception, 2) Cindy in the reception for letting me experience a 1st class Hospitality. Stayed three nights at the JW Marriott Shenzhen. Excellent Titanium membership recognition, being upgraded to their corner suite(best available room). Nice food spread at the executive lounge. Located in Futian CBD, the hotel is only a 5-minutes' walk from the metro and with easy access to many local amenities. The rooms are a bit tired but well kept, making us feel that rooms are well-appointed and designed in a humanistic way. All in all, the hotel is a delight in Shenzhen, Would definitely stay here again.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le petit-déjeuner est souvent salué pour sa qualité et sa variété, bien que certains le décrivent comme moyen ou regrettent le mauvais café. Dans l'ensemble, les commentaires sur la nourriture sont plutôt positifs.

Avis de voyageur à ce sujet

6

Rich Mond

27 déc. 2025

·

A séjourné 1 nuit

I'll be honest, the room food service is in complete, and already cold. Not to good. We also did massage, but it feels like not massaging. not really good. Even if they upgraded us but i think same room that i booked. anyway thanks for the cake.

I'll be honest, the room food service is in complete, and already cold. Not to good. We also did massage, but it feels like not massaging. not really good. Even if they upgraded us but i think same room that i booked. anyway thanks for the cake.

6

TSZ YING

28 juil. 2025

·

A séjourné 2 nuits

設施太舊，整體潔淨度就70分，room service 送來的咖啡超難喝，電視只能看頻道電影都沒有；但打掃的阿姨服務和態度都很好，早餐自助餐的食物也很一般；房間內的電話很難用也經常沒人接電話要等很久

設施太舊，整體潔淨度就70分，room service 送來的咖啡超難喝，電視只能看頻道電影都沒有；但打掃的阿姨服務和態度都很好，早餐自助餐的食物也很一般；房間內的電話很難用也經常沒人接電話要等很久

10

Wai Ching

12 janv. 2025

·

A séjourné 1 nuit

很舒適，而且房間清潔，早餐很好，不過中式點心太少，有點失望！不過下次可以再來！

很舒適，而且房間清潔，早餐很好，不過中式點心太少，有點失望！不過下次可以再來！

10

Esther

10 sept. 2023

·

A séjourné 1 nuit

very good food and accommodation

very good food and accommodation

10

Boon Fook

12 sept. 2025

·

A séjourné 2 nuits

Breakfast and all the services from the hotel was perfect

Breakfast and all the services from the hotel was perfect

10

Anna

6 avr. 2025

·

A séjourné 2 nuits

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

Rooms were spacious, well-designed and clean. Staff were friendly and helpful even though we couldn’t speak Chinese. Breakfast was great, lots of different options even for vegetarians. Unfortunately the hotel does not have good sustainability. They offer plastic bottles in the room and there is no water fountain in the gym - again only plastic water bottles.

10

JAEKYUM

3 oct. 2023

·

A séjourné 1 nuit

남산이 가까운 위치라 이동이 편리하고 조식이 리츠칼튼 and 포시즌스 보다 한국인 취향 가격도 저렴 5성이나 4성대급 가성비 심천1등

남산이 가까운 위치라 이동이 편리하고 조식이 리츠칼튼 and 포시즌스 보다 한국인 취향 가격도 저렴 5성이나 4성대급 가성비 심천1등

10

Cheol Soo

13 déc. 2023

·

A séjourné 3 nuits

Will be back again Before I go on with my review, I want to specially say my thanks to: 1) Alisa cui in the Reception, 2) Cindy in the reception for letting me experience a 1st class Hospitality. Stayed three nights at the JW Marriott Shenzhen. Excellent Titanium membership recognition, being upgraded to their corner suite(best available room). Nice food spread at the executive lounge. Located in Futian CBD, the hotel is only a 5-minutes' walk from the metro and with easy access to many local amenities. The rooms are a bit tired but well kept, making us feel that rooms are well-appointed and designed in a humanistic way. All in all, the hotel is a delight in Shenzhen, Would definitely stay here again.

Will be back again Before I go on with my review, I want to specially say my thanks to: 1) Alisa cui in the Reception, 2) Cindy in the reception for letting me experience a 1st class Hospitality. Stayed three nights at the JW Marriott Shenzhen. Excellent Titanium membership recognition, being upgraded to their corner suite(best available room). Nice food spread at the executive lounge. Located in Futian CBD, the hotel is only a 5-minutes' walk from the metro and with easy access to many local amenities. The rooms are a bit tired but well kept, making us feel that rooms are well-appointed and designed in a humanistic way. All in all, the hotel is a delight in Shenzhen, Would definitely stay here again.

Ces informations vous ont-elles été utiles ?

Résumé généré par l'IA basé sur les avis récents des voyageurs

10

Jason

il y a 3 semaines

·

A séjourné 2 nuits

Very nice hotel with a very large and clean.

Very nice hotel with a very large and clean.

6

WEI-NIN

18 sept. 2026

·

A séjourné 2 nuits

與我認知的萬豪有落差 9/16 遇到給了房卡上樓完全沒有整理的情況（18樓房間）當下非常掃興，只好交代前台先處理我先與友人出去吃飯，最後回來前台沒有交接好處理了久（不開心沒有交接好）後來給了14樓房間。不說了以上。

與我認知的萬豪有落差 9/16 遇到給了房卡上樓完全沒有整理的情況（18樓房間）當下非常掃興，只好交代前台先處理我先與友人出去吃飯，最後回來前台沒有交接好處理了久（不開心沒有交接好）後來給了14樓房間。不說了以上。

10

HEESUNG

8 août 2026

·

A séjourné 2 nuits

전반적으로 만족스러운 숙소였습니다. 모두 친절했습니다.

전반적으로 만족스러운 숙소였습니다. 모두 친절했습니다.

6

Luna

28 juil. 2026

·

A séjourné 1 nuit

So far so good

So far so good

6

Nancy

22 juin 2026

·

A séjourné 2 nuits

Good hotel with excellent service and facilities. The only downside was the room temperature—it felt warmer than expected, and we had to request an electric fan to sleep comfortably. Other than that, everything was okay, and the stay was enjoyable.

Good hotel with excellent service and facilities. The only downside was the room temperature—it felt warmer than expected, and we had to request an electric fan to sleep comfortably. Other than that, everything was okay, and the stay was enjoyable.

Politiques de l’établissement

Instructions d’arrivée

Tout ce que vous devez savoir pour une arrivée en douceur.

Arrivée

Départ

De 15:00 à 06:00

Avant 12:00

Bon à savoir

Politiques et informations supplémentaires sur cet établissement.

Suppléments facultatifs

Services supplémentaires payants que vous pouvez demander.

Vous avez une question ?

Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel

Prix pour les dates à venir

novembre 2026

di	lu	ma	me	je	ve	sa
1	2	3	4	5	6	7
8 $164	9 $178	10 $214	11 $241	12 $241	13 $208	14 $208
15	16	17	18	19	20 $223	21 $223
22 $193	23 $208	24 $238	25 $238	26 $241	27 $211	28 $208
29 $196	30 $193

décembre 2026

Moins cher

Plus cher

Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.

Prix en USD pour 2 voyageurs, mis à jour quotidiennement.

Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.

L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.

Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
Cet hébergement accepte les cartes de crédit ; espèces non acceptées
Des modes de paiement sans espèces sont disponibles
Cet hébergement comprend les dispositifs de sécurité suivants : un extincteur et un verrou de sûreté
Cet hébergement ne fournit pas d’articles personnels jetables, tels que des peignes, des éponges, des rasoirs, des limes à ongles et des gants lustreurs pour chaussures.
Veuillez noter que les normes culturelles et les règles pour les voyageurs peuvent différer selon le pays et l'hébergement. Les règles mentionnées sont fournies par l'hébergement

Cet établissement ne fournit pas d’articles personnels jetables, tels que peigne, éponge, rasoir, lime à ongles et gant de protection.

La piscine est ouverte du 01 avril au 30 novembre.
Piscine accessible de 07 h 00 à 22 h 00.
Seules les personnes enregistrées peuvent accéder aux chambres.
L'hébergement est doté de chambres communicantes/adjacentes, qui pourraient être disponibles aux dates de votre séjour. Veuillez en faire la demande en contactant directement l'hébergement à l'aide des coordonnées indiquées dans la confirmation de réservation.
Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
Modes de paiement sans espèces disponibles pour toutes les transactions et accès aux chambres possible à l'aide d'un appareil mobile.
Cet hébergement accueille des clients de toutes orientations sexuelles et identités de genres (LGBTQIA+ friendly).

Le petit déjeuner buffet coûte environ 198 CNY par adulte et environ 118 CNY par enfant.
Tout départ tardif fait l'objet de frais supplémentaires
Lit d'appoint : 350.0 CNY par nuit

La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.