Hotel&Ristorante Sicilia

nice hotel problem breakfast restaurant close in morning

On arrival, we had to wait at reception for the owner to check us in. He claimed the room hadn’t been paid for, but said he had our card details and would use those. The booking was paid through Expedia, but he hadn't taken the payment. I asked what time breakfast was, but he said I had to pay extra for it—despite the property being advertised with FREE BREAKFAST. Looking back at other reviews, it seems I’m not the only one misled by false information. After checking in, we were told our room wasn’t actually there—we had to walk another 500 meters to a different building. There’s limited parking outside, but luckily we found a space. To access the room, you have to unlock the main door with a key safe and then find your room yourself. It’s completely unmanned sleeping accommodation. When we entered, the room was really dirty—dust and cobwebs everywhere. The sofabed was dirty, with cigarette burns and stains on the bedsheet. It was clear the beds had never been moved for cleaning. The kitchen had damaged appliances, and there was no bag in the bin. The room smelled of cigarette smoke. In the bathroom, when we took a shower, water ran everywhere except down the drain, flooding part of the bedroom. The floor panels were already damaged, so it clearly happened to guests before us. The view from the window was something else—the owner is using the back garden as a dumping site, with rubbish piling up everywhere. To make things worse, there was a strong smell of urine whenever

Disappointing stay – unsafe room and misleading information I booked what was advertised as a hotel room, but upon arrival I was told the room was actually an apartment located about 200 meters away from the main hotel building. Unfortunately, the apartment was in poor condition and not properly finished. There were exposed wires sticking out of the walls, and some power outlets and light switches were incomplete or missing covers, which felt unsafe – especially for families with children. Additionally, the listing on Hotels.com clearly stated that breakfast was included, but when we arrived, the receptionist told us it would cost extra. To make matters worse, the same receptionist tried to charge me again for the room, even though it had already been fully paid for in advance. Overall, a disappointing experience. The place was not as described, and the lack of transparency and safety issues made the stay uncomfortable. I would not recommend this hotel until they fix these problems and improve their communication with guests.

Rummet höll tyvärr inte en acceptabel standard. Städningen var bristfällig med tydliga tecken på att rummet inte rengjorts ordentligt, och skicket var slitet med flera detaljer som behövde åtgärdas. Bäddningen var däremot helt okej. Frukosten höll en hög kvalitet med ett bra utbud och var vistelsens absoluta höjdpunkt.

Zimmer war sehr sauber. Wartung Fliesen fielen von der Wand ab. Nur ein Zahnputzbecher Leider wurde die Nachtruhe durch eine Feier im Haus gestört. Lt. Hotelrichtlinien sollte das Frühstück Mo -Fr von 5.30 bis 10.30 Uhr serviert werden. Leider musste der Service erst Tel. vom Gast informiert werden das keiner zum Service erschienen war. Schade!!!!