City Express by Marriott Lafayette

I had the opportunity to stay at one property on the Halloween weekend of this year. I had a pretty good stay, except for one major setback, I was missing some medicine. Now I am a disabled vet with anxiety and PTSD and have been prescribed THC products to help me cope with the mental stresses and some of the body pain I experience. Now, I have had the opportunity to go through all of my bags and the medicine from the dispensary did not leave with me. I explained to the clerk my situation on the following day and was supposed to hear back from someone regarding this issue, but I was not contacted and had to contact the property repeatedly to find out the status of the issue. I did this for two days. The lack of concern that appeared to be displayed about my situation was both disappointing and upsetting. I made it clear to the clerk that I was willing to offer a reward for the return of the medication, since insurance doesn't cover this type of therapy and we veterans have to come out of pocket and it is something we don't take lightly, being on a fixed income and all. No one made an effort to contact me in an attempt to make things right or to show concern about my situation. I spent over $200 on two bags of flower and a package of gummies, all which had not been opened yet. Anyone who may have found the red and white bag would have seen the packages clearly marked from a dispensary and issued as medication. I use the gummies in situations where I cannot smoke.

The newly remodeled shower was great. I had stayed here many times when it was a Marriott Fairfield, and the showers weren't much better than those in my over 30 year old home. I'm not sure why it's now a City Express, but the shower improvement was noticeable and appreciated. There wasn't a lot of other noticeable difference from when it was a Fairfield, but that's fine because Fairfield's are a reliable brand for good overnight accomodations.

Breakfast was amazing, staff was nice, place was clean! Great job all.

Everything was perfect!! Rooms were nicely cleaned and staff were very friendly.

The room and property appear to be newly remodeled and pretty. However the room (and the 7 others my parents tried) were very humid- the carpet was wet (incredibly wet by the ac unit), even the sheets and blankets were damp making it uncomfortable in an otherwise comfortable bed with nice pillows. In the morning the front desk was not staffed- several other breakfast guests had tried ringing the bell for assistance and nobody ever came. The included breakfast buffet was bare with most options empty or out and the attendant came once to add sausage. Another guest was attempting to replace the bag of pancake mix. I do not recommend staying here.