The room was disgusting. Dirty linens, food and cigarette butts in the vents of the heater/ac, dirty hairs left under the toilet seat, the chair covered in cigarette burns and looked like years of greasy stains. This was a non refundable rate however I think in this circumstance, Expedia should override the hotel's no refund policy as Expedia is representing this as a clean safe place! The pictures on the website look great! Total misrepresentation!!!😡😡😡Do not stay here! Expedia should remove them from the list of choices. I have photographs of all of this. They let the hotel decide if they wanted to refund me or not! Of course they decided to uphold their strict no refund policy! Ended up paying a more expensive rate about 3 miles away at a clean safe hotel.
The room was disgusting. Dirty linens, food and cigarette butts in the vents of the heater/ac, dirty hairs left under the toilet seat, the chair covered in cigarette burns and looked like years of greasy stains. This was a non refundable rate however I think in this circumstance, Expedia should override the hotel's no refund policy as Expedia is representing this as a clean safe place! The pictures on the website look great! Total misrepresentation!!!😡😡😡Do not stay here! Expedia should remove them from the list of choices. I have photographs of all of this. They let the hotel decide if they wanted to refund me or not! Of course they decided to uphold their strict no refund policy! Ended up paying a more expensive rate about 3 miles away at a clean safe hotel.