Towers at Lotte New York Palace
From
1.331 US$
/nat
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From
1.331 US$
/nat
Om dette overnatningssted
Lad dig forkæle med massage, kropsbehandlinger og ansigtsbehandlinger på stedet. Dette hotel tilbyder desuden gratis trådløs internetadgang, concierge-tjenester og gavebutik/aviskiosk. Det er nemt at komme omkring og besøge nærliggende dest...
Faciliteter
Lad dig forkæle med massage, kropsbehandlinger og ansigtsbehandlinger på stedet. Dette hotel tilbyder desuden gratis trådløs internetadgang, concierge-tjenester og gavebutik/aviskiosk. Det er nemt at komme omkring og besøge nærliggende destinationerne med den gratis transportservice.
Forretningsfaciliteter
Gæsterne har blandt andet adgang til gratis internetforbindelse via kabel, et forretningscenter og renseri/vaskeservice.
Spisning
Tag forbi dette hotels restaurant, Pomme Palais, og spis frokost. Du kan også spise på stedets kaffebar/café eller blive på værelset, hvor der er mulighed for roomservice (i et begrænset antal timer). Tag forbi baren/loungen, hvor du kan slukke tørsten med din yndlingsdrink. Morgenmad tilberedt efter bestilling serveres i weekenden fra kl. 06.30 til kl. 12.00 mod et tillægsgebyr.
Værelser
Føl dig hjemme i et af de 176 aircondition-afkølede værelser, der indeholder køleskab og dvd-afspiller. Din seng har topmadras og er udstyret med dundyner og egyptiske bomuldslagner. Der er gratis Wi-Fi og internetforbindelse via kabel, og du kan også underholde dig med et 42-tommers plasma-tv med kabelkanaler. Badeværelserne har designertoiletartikler og hårtørrer.
Lokation
Med et ophold hos The Towers at Lotte New York Palace har du en base i centrum af New York, kun få skridt fra St. Patrick's Cathedral og 3 min. gang fra 5th Avenue. Dette hotel med familievenlig profil ligger 0,2 km fra Rockefeller Center og 0,5 km fra Radio City Music Hall.
I nærheden
5th Avenue(0.1 mil)
Rockefeller Center(0.1 mil)
St. Patrick's Cathedral(0.1 mil)
Madison Avenue(0.2 mil)
Top of the Rock Observation Deck(0.3 mil)
Radio City Music Hall(0.3 mil)
Museum for Moderne Kunst(0.4 mil)
Grand Central Terminal(0.4 mil)
Plaza Hotel(0.5 mil)
Broadway(0.5 mil)
Chrysler Building(0.6 mil)
Times Square(0.6 mil)
Bryant Park(0.6 mil)
Central Park(0.6 mil)
Broadway Teatret(0.6 mil)
LaGuardia Airport (LGA)(10.3 mil)
Teterboro, New Jersey (TEB)(12.4 mil)
Newark Liberty Intl. Lufthavn (EWR)(17.8 mil)
John F. Kennedy Internationale Lufthavn (JFK)(17.6 mil)
Linden, NJ (LDJ)(23.4 mil)
Restaurant
Børnepasning
Forretningscenter
Roomservice
Turistservice
Renseri
Lokation
455 Madison Avenue, Midtown Center, New York (og omegn), New York, USA
5th Avenue (0.1 mil)
Rockefeller Center (0.1 mil)
St. Patrick's Cathedral (0.1 mil)
Madison Avenue (0.2 mil)
Top of the Rock Observation Deck (0.3 mil)
Radio City Music Hall (0.3 mil)
Gæsteanmeldelser
9.6
Enestående
Baseret på 703 verificerede anmeldelser
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
The Towers at Lotte New York Palace roses for sin centrale beliggenhed, rummelige værelser med udsigt over byen og venlig service, mens gentagne kritikpunkter omfatter lange ventetider på Towers-elevatorerne, varierende oplevelser i receptionen og visse forældede eller slidte elementer i værelserne.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
The Towers at Lotte New York Palace roses for sin centrale beliggenhed, rummelige værelser med udsigt over byen og venlig service, mens gentagne kritikpunkter omfatter lange ventetider på Towers-elevatorerne, varierende oplevelser i receptionen og visse forældede eller slidte elementer i værelserne.
Lobbyen og fællesområderne kan være meget travle, hvilket fører til langsom indtjekning og begrænset assistance med bagage eller concierge-service i spidsbelastningsperioder. Tilbagemeldingerne om spisning er blandede, da restauranttilgængeligheden eller udvalget i bageriet nogle gange er begrænset, og nogle finder morgenmaden dyr; overordnet set passer det rejsende, der er komfortable med en livlig, luksuriøs ejendom.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Tilbagemeldingerne fokuserer på Towers-elevatorerne: flere anmeldelser rapporterer lange ventetider i travle perioder eller under konferencer, mens en anmeldelse noterede hurtige ture. Der blev ikke nævnt andet om faciliteterne på stedet konsekvent.
Relaterede gæsteanmeldelser
6
Deana
19. okt. 2025
·
Overnattede 3 nætter
The location is what makes this hotel great, as well as the beds and water pressure. Otherwise, our room had a mildew smell first day and the surfaces were not clean. We waited for our room to be ready and the elevator experience in the towers makes it unfavorable vs. desired over their other rooms. To be suggested as a luxury experience is a stretch. But the view is truly gorgeous.
The location is what makes this hotel great, as well as the beds and water pressure. Otherwise, our room had a mildew smell first day and the surfaces were not clean. We waited for our room to be ready and the elevator experience in the towers makes it unfavorable vs. desired over their other rooms. To be suggested as a luxury experience is a stretch. But the view is truly gorgeous.
8
Ross
15. okt. 2025
·
Overnattede 2 nætter
The Towers at Lotte Palace is a very busy hotel. During the day time and early evening hours the lobby is crowded with people. As a result, it may take time to check in, or get baggage assistance and concierge assistance. Our receptionist, Melody was extremely helpful and courteous. She help make the stress situations go smoothly and always with a smile and kind words. Diego, one of the concierge was also courteous and super helpful. Our corner suite was spacious and comfortable. The only negative items is 1. there were hardly any amenities provided. No coffee cups, coffee maker, hot pot, visitor guide book, etc. 2. the electric outlets in the room were worn out from over use. Loose connections and items plugged in would easily fall out. 3. only 2-elevators service the tower rooms, so wait times can be long during busy check out hours in the morning. Other than that the hotel is good and centrally located.
The Towers at Lotte Palace is a very busy hotel. During the day time and early evening hours the lobby is crowded with people. As a result, it may take time to check in, or get baggage assistance and concierge assistance. Our receptionist, Melody was extremely helpful and courteous. She help make the stress situations go smoothly and always with a smile and kind words. Diego, one of the concierge was also courteous and super helpful. Our corner suite was spacious and comfortable. The only negative items is 1. there were hardly any amenities provided. No coffee cups, coffee maker, hot pot, visitor guide book, etc. 2. the electric outlets in the room were worn out from over use. Loose connections and items plugged in would easily fall out. 3. only 2-elevators service the tower rooms, so wait times can be long during busy check out hours in the morning. Other than that the hotel is good and centrally located.
8
gerald
21. apr. 2024
·
Overnattede 5 nætter
high end property. Staff friendly but doormen do not open doors even when guests have their hands full. The spa is mediocre and overpriced, Could not find a bar open at 4 p.m. when I had a meeting.
high end property. Staff friendly but doormen do not open doors even when guests have their hands full. The spa is mediocre and overpriced, Could not find a bar open at 4 p.m. when I had a meeting.
10
Ted
25. maj 2024
·
Overnattede 2 nætter
Amazing experience. Very welcoming and accommodating staff. Comfortable rooms with great views of the city. Beautiful property with a relaxing courtyard.
Amazing experience. Very welcoming and accommodating staff. Comfortable rooms with great views of the city. Beautiful property with a relaxing courtyard.
10
Julia
22. apr. 2024
·
Overnattede 1 nat
Beautiful hotel with incredible service, spacious rooms, excellent fitness center, and in a great location! I highly recommend this hotel in NYC!
Beautiful hotel with incredible service, spacious rooms, excellent fitness center, and in a great location! I highly recommend this hotel in NYC!
6
Katherine
3. apr. 2024
·
Overnattede 3 nætter
This hotel is in the best location to EVERYTHING. The service is impeccable. The elevators in the Towers are a MAJOR problem. Even with use of the 3rd service elevator, had to sometimes wait 10 minutes for an open elevator. It was so bad it overshadowed much of the incredible service on behalf of the staff. The fact that none of the staff acknowledged or apologized for the elevators was irritating though.
This hotel is in the best location to EVERYTHING. The service is impeccable. The elevators in the Towers are a MAJOR problem. Even with use of the 3rd service elevator, had to sometimes wait 10 minutes for an open elevator. It was so bad it overshadowed much of the incredible service on behalf of the staff. The fact that none of the staff acknowledged or apologized for the elevators was irritating though.
10
Vanessa
15. apr. 2025
·
Overnattede 7 nætter
We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
4
TATSUO
27. apr. 2025
·
Overnattede 3 nætter
部屋にはグラスもカップも湯沸かし器も無く、いちいち頼まなくてならなかった。届けるのも遅く、部屋は良かったたが、翌日もまた何も無い状態でまた依頼しなければならなかった。
部屋にはグラスもカップも湯沸かし器も無く、いちいち頼まなくてならなかった。届けるのも遅く、部屋は良かったたが、翌日もまた何も無い状態でまた依頼しなければならなかった。
2
Deborah
21. dec. 2024
·
Overnattede 3 nætter
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
6
Jeff
24. mar. 2024
·
Overnattede 1 nat
In town for one night for a charity fundraiser. Location was great, but there was a large conference going on in the hotel at the time of our stay. Individual rooms were being used as breakout areas, elevators were packed, lobby was packed. Staff was overwhelmed. Based on the size of the conference, the hotel should’ve either been closed to other guest or guest should have at least been warned.
In town for one night for a charity fundraiser. Location was great, but there was a large conference going on in the hotel at the time of our stay. Individual rooms were being used as breakout areas, elevators were packed, lobby was packed. Staff was overwhelmed. Based on the size of the conference, the hotel should’ve either been closed to other guest or guest should have at least been warned.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Tilbagemeldingerne er blandede: flere gæster fandt værelserne rene, men andre rapporterede problemer som skimmelsvampslugt, urene overflader og synligt slid i forhold til prisen.
Relaterede gæsteanmeldelser
10
Christine
24. aug. 2024
·
Overnattede 3 nætter
I’ve stayed in many hotels in NYC and this was by far the best experience I’ve ever had. The hotel itself is beautiful both inside and out. The staff were all friendly and helpful. The location was wonderful. The views from the room were amazing. I cannot recommend enough!
I’ve stayed in many hotels in NYC and this was by far the best experience I’ve ever had. The hotel itself is beautiful both inside and out. The staff were all friendly and helpful. The location was wonderful. The views from the room were amazing. I cannot recommend enough!
6
Deana
19. okt. 2025
·
Overnattede 3 nætter
The location is what makes this hotel great, as well as the beds and water pressure. Otherwise, our room had a mildew smell first day and the surfaces were not clean. We waited for our room to be ready and the elevator experience in the towers makes it unfavorable vs. desired over their other rooms. To be suggested as a luxury experience is a stretch. But the view is truly gorgeous.
The location is what makes this hotel great, as well as the beds and water pressure. Otherwise, our room had a mildew smell first day and the surfaces were not clean. We waited for our room to be ready and the elevator experience in the towers makes it unfavorable vs. desired over their other rooms. To be suggested as a luxury experience is a stretch. But the view is truly gorgeous.
10
David
16. aug. 2024
·
Overnattede 1 nat
Not only was the room clean and lobby beautiful. Management bent over backwards to accommodate my family 5 stars
Not only was the room clean and lobby beautiful. Management bent over backwards to accommodate my family 5 stars
10
Aimee
24. okt. 2024
·
Overnattede 3 nætter
Great stay, perfect location. Minor touches in the room could be fixed to make it nicer
Great stay, perfect location. Minor touches in the room could be fixed to make it nicer
10
Vanessa
15. apr. 2025
·
Overnattede 7 nætter
We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
We loved our stay at the Lotte Towers! The rooms were very spacious for our family of 4. We were provided a fridge on request. The views were amazing. The lifts were quick to get us to the 58th floor! Our rooms were serviced twice daily. Cannot fault anything at Lotte would love to return one day!!
8
Sally
4. jan. 2025
·
Overnattede 4 nætter
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park. For a 5 star hotel, the room showed quite of bit of wear and tear.
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park. For a 5 star hotel, the room showed quite of bit of wear and tear.
2
linda
22. okt. 2025
·
Overnattede 4 nætter
UNIMAGINABLY RUDE hotel staff, who clearly have had no education, much less education in hospitality or communication. 100% assumed hotel guests were thieves, liars, or criminals of other sort; rather than the paying customers (or "guests!") they truly are. Tower King Room (1500.00/night) did not meet minimum expectation of clean, orderly, functioning hotel room: Rusty bathroom fixtures, pink mold on shower curtain, torn roman shades, askew black-out shades, non-functional electric blinds, non-functional electrical outlets, unusual stains on upholstery and carpet, mis-matched furnishings, broken ("ripped out") under-counter cabinetry, broken closet doors, struggling and loud water-hammer plumbing, etc (!!).
UNIMAGINABLY RUDE hotel staff, who clearly have had no education, much less education in hospitality or communication. 100% assumed hotel guests were thieves, liars, or criminals of other sort; rather than the paying customers (or "guests!") they truly are. Tower King Room (1500.00/night) did not meet minimum expectation of clean, orderly, functioning hotel room: Rusty bathroom fixtures, pink mold on shower curtain, torn roman shades, askew black-out shades, non-functional electric blinds, non-functional electrical outlets, unusual stains on upholstery and carpet, mis-matched furnishings, broken ("ripped out") under-counter cabinetry, broken closet doors, struggling and loud water-hammer plumbing, etc (!!).
10
Mirjam
31. maj 2025
·
Overnattede 2 nætter
Sehr freundlich und zuvorkommend, ganz besonders Rebecca. Das Hotel ist eine beruhigende Insel an bester Lage und die Zimmer toll und sauber.
Sehr freundlich und zuvorkommend, ganz besonders Rebecca. Das Hotel ist eine beruhigende Insel an bester Lage und die Zimmer toll und sauber.
6
Luana Lynn
17. okt. 2024
·
Overnattede 10 nætter
Property is dated, Old and worn furniture, worn carpeting. Stayed in the towers party of the hotel, and three condition of the hotel is not that of a 5 star hotel.
Property is dated, Old and worn furniture, worn carpeting. Stayed in the towers party of the hotel, and three condition of the hotel is not that of a 5 star hotel.
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Værelser
Værelser og suiter beskrives ofte som store og komfortable med imponerende udsigt over byen eller katedralen. Nogle gæster bemærkede dog forældet møblement, mindre vedligeholdelsesproblemer eller lejlighedsvis støj og lysforstyrrelser.
Relaterede gæsteanmeldelser
8
Thomas
23. feb. 2024
·
Overnattede 4 nætter
Huge rooms, a little dated but the size made up for it, especially for New York
Huge rooms, a little dated but the size made up for it, especially for New York
10
Liangping
6. jun. 2024
·
Overnattede 3 nætter
The view from the room is great, overseeing the St. Patrick’s Church.
The view from the room is great, overseeing the St. Patrick’s Church.
10
Valeria
18. mar. 2024
·
Overnattede 4 nætter
We had an absolute amazing experience at The Lotte Palace hotel . We were always greeted warmly by the doormen, concierge or any staff members. The rooms were comfortable and large by NYC standards. The views were incredible too. We loved our stay and will be back!
We had an absolute amazing experience at The Lotte Palace hotel . We were always greeted warmly by the doormen, concierge or any staff members. The rooms were comfortable and large by NYC standards. The views were incredible too. We loved our stay and will be back!
10
Aimee
24. okt. 2024
·
Overnattede 3 nætter
Great stay, perfect location. Minor touches in the room could be fixed to make it nicer
Great stay, perfect location. Minor touches in the room could be fixed to make it nicer
10
Rheanna
1. jan. 2026
·
Overnattede 4 nætter
Great large rooms! This hotel is truly wonderful and would love to stay here again. Highly recommend during Christmas time with their gorgeous decorations.
Great large rooms! This hotel is truly wonderful and would love to stay here again. Highly recommend during Christmas time with their gorgeous decorations.
10
Danielle
8. dec. 2024
·
Overnattede 8 nætter
Such beautiful decor and views, generous room size and friendly professional service
Such beautiful decor and views, generous room size and friendly professional service
8
Yan
19. maj 2024
·
Overnattede 3 nætter
Good location, but not sure why it was super loud with music throughout the night in the second and third nights, overall good.
Good location, but not sure why it was super loud with music throughout the night in the second and third nights, overall good.
10
Marc
2. aug. 2024
·
Overnattede 4 nætter
This is a great place to say in Mid-Town. The towers start on the 45th floor. Ask for a room with one of the better views. Actually we thought for the size and quality of the room combined with the view, made this really good value.
This is a great place to say in Mid-Town. The towers start on the 45th floor. Ask for a room with one of the better views. Actually we thought for the size and quality of the room combined with the view, made this really good value.
10
David
14. maj 2025
·
Overnattede 1 nat
Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.
Amazing roomy suites in the Towers, get the corner suite with an incredible skyline view. We've stayed at all the top luxury hotels and The Towers is in a class by itself in my opinion. We will be back.
6
Luana Lynn
17. okt. 2024
·
Overnattede 10 nætter
Property is dated, Old and worn furniture, worn carpeting. Stayed in the towers party of the hotel, and three condition of the hotel is not that of a 5 star hotel.
Property is dated, Old and worn furniture, worn carpeting. Stayed in the towers party of the hotel, and three condition of the hotel is not that of a 5 star hotel.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Service
Servicen beskrives ofte som venlig, imødekommende og hjælpsom på tværs af afdelinger. Flere anmeldelser nævner dog inkonsekvent eller uhøflig betjening i receptionen samt forsinkelser, når hotellet er travlt eller afholder arrangementer.
Relaterede gæsteanmeldelser
8
Kevin
20. okt. 2025
·
Overnattede 3 nætter
This hotel is truly 5 star and I wanted to rate it 5 star across the board however the gap between excellent and average from front desk personnel can’t be ignored. Norma and Rebecca are exceptional whereas their colleagues need to be retrained. Not very good at all.
This hotel is truly 5 star and I wanted to rate it 5 star across the board however the gap between excellent and average from front desk personnel can’t be ignored. Norma and Rebecca are exceptional whereas their colleagues need to be retrained. Not very good at all.
10
Christine
24. aug. 2024
·
Overnattede 3 nætter
I’ve stayed in many hotels in NYC and this was by far the best experience I’ve ever had. The hotel itself is beautiful both inside and out. The staff were all friendly and helpful. The location was wonderful. The views from the room were amazing. I cannot recommend enough!
I’ve stayed in many hotels in NYC and this was by far the best experience I’ve ever had. The hotel itself is beautiful both inside and out. The staff were all friendly and helpful. The location was wonderful. The views from the room were amazing. I cannot recommend enough!
10
Shirley
30. mar. 2024
·
Overnattede 4 nætter
Lovely stay, staff are very helpful throughout our stay
Lovely stay, staff are very helpful throughout our stay
10
Mark
25. feb. 2024
·
Overnattede 1 nat
Staff was amazing!
Staff was amazing!
10
Kip
9. dec. 2024
·
Overnattede 4 nætter
This is always a GREAT place for Christmas time. Best service, location and accommodations.
This is always a GREAT place for Christmas time. Best service, location and accommodations.
10
Christy
28. nov. 2024
·
Overnattede 2 nætter
Anna Marie was so kind in making sure we had everything we needed at the front desk. From the bell hop to the room service Everything was wonderful. Our view was amazing and our room was outstanding. It was perfect for our three generation girls trip. Thank you for all you do
Anna Marie was so kind in making sure we had everything we needed at the front desk. From the bell hop to the room service Everything was wonderful. Our view was amazing and our room was outstanding. It was perfect for our three generation girls trip. Thank you for all you do
10
Heather
27. okt. 2024
·
Overnattede 4 nætter
Wonderful Hotel and the staff were all amazingly helpful and kind.
Wonderful Hotel and the staff were all amazingly helpful and kind.
2
Deborah
21. dec. 2024
·
Overnattede 3 nætter
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
6
Jeff
24. mar. 2024
·
Overnattede 1 nat
In town for one night for a charity fundraiser. Location was great, but there was a large conference going on in the hotel at the time of our stay. Individual rooms were being used as breakout areas, elevators were packed, lobby was packed. Staff was overwhelmed. Based on the size of the conference, the hotel should’ve either been closed to other guest or guest should have at least been warned.
In town for one night for a charity fundraiser. Location was great, but there was a large conference going on in the hotel at the time of our stay. Individual rooms were being used as breakout areas, elevators were packed, lobby was packed. Staff was overwhelmed. Based on the size of the conference, the hotel should’ve either been closed to other guest or guest should have at least been warned.
2
linda
22. okt. 2025
·
Overnattede 4 nætter
UNIMAGINABLY RUDE hotel staff, who clearly have had no education, much less education in hospitality or communication. 100% assumed hotel guests were thieves, liars, or criminals of other sort; rather than the paying customers (or "guests!") they truly are. Tower King Room (1500.00/night) did not meet minimum expectation of clean, orderly, functioning hotel room: Rusty bathroom fixtures, pink mold on shower curtain, torn roman shades, askew black-out shades, non-functional electric blinds, non-functional electrical outlets, unusual stains on upholstery and carpet, mis-matched furnishings, broken ("ripped out") under-counter cabinetry, broken closet doors, struggling and loud water-hammer plumbing, etc (!!).
UNIMAGINABLY RUDE hotel staff, who clearly have had no education, much less education in hospitality or communication. 100% assumed hotel guests were thieves, liars, or criminals of other sort; rather than the paying customers (or "guests!") they truly are. Tower King Room (1500.00/night) did not meet minimum expectation of clean, orderly, functioning hotel room: Rusty bathroom fixtures, pink mold on shower curtain, torn roman shades, askew black-out shades, non-functional electric blinds, non-functional electrical outlets, unusual stains on upholstery and carpet, mis-matched furnishings, broken ("ripped out") under-counter cabinetry, broken closet doors, struggling and loud water-hammer plumbing, etc (!!).
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Lokation
Konsekvent rost for en central beliggenhed i Midtown tæt på shopping, transport og større seværdigheder; nogle fandt det også overraskende stille i forhold til området.
Relaterede gæsteanmeldelser
10
Christine
24. aug. 2024
·
Overnattede 3 nætter
I’ve stayed in many hotels in NYC and this was by far the best experience I’ve ever had. The hotel itself is beautiful both inside and out. The staff were all friendly and helpful. The location was wonderful. The views from the room were amazing. I cannot recommend enough!
I’ve stayed in many hotels in NYC and this was by far the best experience I’ve ever had. The hotel itself is beautiful both inside and out. The staff were all friendly and helpful. The location was wonderful. The views from the room were amazing. I cannot recommend enough!
8
Paulo
16. feb. 2025
·
Overnattede 1 nat
Location
Location
10
Valeria
18. mar. 2024
·
Overnattede 4 nætter
We had an absolute amazing experience at The Lotte Palace hotel . We were always greeted warmly by the doormen, concierge or any staff members. The rooms were comfortable and large by NYC standards. The views were incredible too. We loved our stay and will be back!
We had an absolute amazing experience at The Lotte Palace hotel . We were always greeted warmly by the doormen, concierge or any staff members. The rooms were comfortable and large by NYC standards. The views were incredible too. We loved our stay and will be back!
10
HERNANDO
20. maj 2024
·
Overnattede 4 nætter
Location
Location
10
Fariba
20. nov. 2024
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Overnattede 4 nætter
it was a very nice and large room with excellent service and location was fantastic.
it was a very nice and large room with excellent service and location was fantastic.
10
Edda
28. maj 2024
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Overnattede 3 nætter
the incredible location I had a wonderful experience, want to come back
the incredible location I had a wonderful experience, want to come back
10
Richard
11. sep. 2024
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Overnattede 3 nætter
Everything is great here, and surprisingly quiet given the location.
Everything is great here, and surprisingly quiet given the location.
8
Sally
4. jan. 2025
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Overnattede 4 nætter
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park. For a 5 star hotel, the room showed quite of bit of wear and tear.
Staff made us feel so welcomed, comfortable, and practically like royalty. Room was very spacious compared to a typical hotel room. Plenty of closet space. Location was great. Close to shopping and a couple blocks from Metro. Walking distance to Times Square and Central Park. For a 5 star hotel, the room showed quite of bit of wear and tear.
10
Jonathan
30. aug. 2025
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Overnattede 3 nætter
Nice hotel great location
Nice hotel great location
8
Jon
12. jun. 2024
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Overnattede 4 nætter
Smart hotel superbly located
Smart hotel superbly located
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Spisning
Tilbagemeldingerne om spisning er inkonsistente: gæster nævnte begrænsede restauranttidspunkter eller overbooking, udsolgte bagerivarer og dyr morgenmad, mens roomservice blev rost i en anmeldelse.
Relaterede gæsteanmeldelser
10
José Ruiz
9. aug. 2025
·
Overnattede 7 nætter
Excelente hotel a buen precio y excelente ubicación Solo deberían dejar el Restaurante abierto todo el día para brunch y lunch
Excelente hotel a buen precio y excelente ubicación Solo deberían dejar el Restaurante abierto todo el día para brunch y lunch
8
gerald
21. apr. 2024
·
Overnattede 5 nætter
high end property. Staff friendly but doormen do not open doors even when guests have their hands full. The spa is mediocre and overpriced, Could not find a bar open at 4 p.m. when I had a meeting.
high end property. Staff friendly but doormen do not open doors even when guests have their hands full. The spa is mediocre and overpriced, Could not find a bar open at 4 p.m. when I had a meeting.
10
Christy
28. nov. 2024
·
Overnattede 2 nætter
Anna Marie was so kind in making sure we had everything we needed at the front desk. From the bell hop to the room service Everything was wonderful. Our view was amazing and our room was outstanding. It was perfect for our three generation girls trip. Thank you for all you do
Anna Marie was so kind in making sure we had everything we needed at the front desk. From the bell hop to the room service Everything was wonderful. Our view was amazing and our room was outstanding. It was perfect for our three generation girls trip. Thank you for all you do
2
Deborah
21. dec. 2024
·
Overnattede 3 nætter
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
Hotel staff were very rude upon checking in. Had to wait over two hours past check in time. Was asked to leave a hotel lounge while waiting for room because they were having a private party. When asked where to go. Staff said if we buy alcohol we can stay in the hotel lounge. Had to go to restroom on the fifth floor because of private party only for people that were not even guests at the hotel. Was not able to eat at hotel restaurant as they were overbooked. The Pomme bakery did not have chocolate to make beverages such as hot chocolate or coffee drinks everything was sold out...long lines... again very rude staff... Our family stayed in the Towers and have stayed in the Palace in the past. The hotel service was subpar very rude and unprofessional. We had to handle our luggage to and from our room as well as bring our luggage outside and call an uber to return back to airport ourselves. Other hotel guests were upset as well. This could have been a Saturday Night Live skit... no joking... We will be staying at another hotel in the future. Don't waste your money staying here!!! So not worth it!!! Staff are too comfortable in their positions. Managment needs to be held accountable!!! What a shame this hotel has gone downhill in last two years.
2
JORGE C
8. aug. 2024
·
Overnattede 3 nætter
I always stay at the Towers because of the beautiful views they offer. This time they gave us a room that, despite being on the 47th floor, had a window overlooking another tower. At night, even with the blinds closed, it would be bright early in the morning. The bedroom door doesn't lock. The shower is inside the bathtub. The breakfast is expensive and bad. At 5:30 PM, when I asked where I could get coffee in the hotel, the staff sent me to the Starbucks on the corner. The hotel doesn't even have an espresso machine in the rooms. The minibar doesn't hold anything other than the products they want to sell. They just want to make money, not please the guest. It's a shame and far from a 5-star hotel.
I always stay at the Towers because of the beautiful views they offer. This time they gave us a room that, despite being on the 47th floor, had a window overlooking another tower. At night, even with the blinds closed, it would be bright early in the morning. The bedroom door doesn't lock. The shower is inside the bathtub. The breakfast is expensive and bad. At 5:30 PM, when I asked where I could get coffee in the hotel, the staff sent me to the Starbucks on the corner. The hotel doesn't even have an espresso machine in the rooms. The minibar doesn't hold anything other than the products they want to sell. They just want to make money, not please the guest. It's a shame and far from a 5-star hotel.
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10
Cheryl
29. jul. 2026
·
Overnattede 1 nat
Always great stay. Staff excellent love Lotte. Stay there 7 times a year
Always great stay. Staff excellent love Lotte. Stay there 7 times a year
6
Daniel
25. jun. 2026
·
Overnattede 1 nat
We celebrated our anniversary with an overnight stay at the Towers & given the cost, had high hopes. The room was spacious & clean with a nice view but the service was sub par. The receptionist was neither friendly nor welcoming when we arrived & a different receptionist ignored us at checkout. The little things matter. There are many luxury hotels in the city & we’ll be staying at another next time.
We celebrated our anniversary with an overnight stay at the Towers & given the cost, had high hopes. The room was spacious & clean with a nice view but the service was sub par. The receptionist was neither friendly nor welcoming when we arrived & a different receptionist ignored us at checkout. The little things matter. There are many luxury hotels in the city & we’ll be staying at another next time.
10
Ankit
23. maj 2026
·
Overnattede 3 nætter
Very good
Very good
10
Ankit
23. maj 2026
·
Overnattede 5 nætter
Verry good
Verry good
10
Ankit
23. maj 2026
·
Overnattede 6 nætter
Rooms are nice big and clean. Ambience and views are great. However, hotel can Improve on options available for breakfats
Rooms are nice big and clean. Ambience and views are great. However, hotel can Improve on options available for breakfats
Overnatningsstedets retninglinjer
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Øjeblikkelige AI-svar er baseret på oplysninger om hotellet
Priser for kommende datoer
september 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
oktober 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
Billigere
Dyrere
Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-09-14: 1506.6010459680176USD
- 2026-09-15: 1337.5947311151124USD
- 2026-09-16: NO DATA
- 2026-09-17: 755.1898517120362USD
- 2026-09-18: 750.7724259054567USD
- 2026-09-19: 1175.1596514624025USD
- 2026-09-20: NO DATA
- 2026-09-21: NO DATA
- 2026-09-22: NO DATA
- 2026-09-23: 2071.239022858887USD
- 2026-09-24: 1762.4697139581301USD
- 2026-09-25: 755.1898517120362USD
- 2026-09-26: 1417.602421569214USD
- 2026-09-27: 1087.7109330679323USD
- 2026-09-28: 743.3140711358643USD
- 2026-09-29: 743.3140711358643USD
- 2026-09-30: 1842.047896263428USD
- 2026-10-01: 945.5414819174196USD
- 2026-10-02: 755.1898517120362USD
- 2026-10-03: 1409.6968796502688USD
- 2026-10-04: 748.7122236502075USD
- 2026-10-05: 1486.1767995007326USD
- 2026-10-06: 1678.7857774694826USD
- 2026-10-07: 1678.7857774694826USD
- 2026-10-08: 755.1898517120362USD
- 2026-10-09: 871.7882133389282USD
- 2026-10-10: 871.7882133389282USD
- 2026-10-11: 755.1898517120362USD
- 2026-10-12: 755.1898517120362USD
- 2026-10-13: 1111.462494220276USD
- 2026-10-14: NO DATA
- 2026-10-15: 1677.644319768677USD
- 2026-10-16: 871.7882133389282USD
- 2026-10-17: 755.1898517120362USD
- 2026-10-18: NO DATA
- 2026-10-19: 1664.2247609692383USD
- 2026-10-20: NO DATA
- 2026-10-21: 1621.0701093255616USD
- 2026-10-22: 1489.056856602173USD
- 2026-10-23: 1597.2238845208742USD
- 2026-10-24: 1629.5043308386232USD
- 2026-10-25: 701.2091717797853USD
- 2026-10-26: 1489.056856602173USD
- 2026-10-27: 1468.1247790832522USD
- 2026-10-28: 1373.3502632061768USD
- 2026-10-29: 1364.2648064776613USD
- 2026-10-30: 1569.9852637701417USD
- 2026-10-31: 887.9823891448975USD
- 2026-11-01: 755.1898517120362USD
- 2026-11-02: 1376.3239978802492USD
- 2026-11-03: 1659.1398296319583USD
- 2026-11-04: 1364.2648064776613USD
- 2026-11-05: 1188.1095545819094USD
- 2026-11-06: 741.1549087380982USD
- 2026-11-07: 1255.925637214966USD
- 2026-11-08: 1427.5518249938966USD
- 2026-11-09: 1673.6712637408448USD
- 2026-11-10: 1617.5390987457276USD
- 2026-11-11: 1839.618900195923USD
- 2026-11-12: 755.1898517120362USD
- 2026-11-13: 1422.161208945923USD
- 2026-11-14: 755.1898517120362USD
Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer.
- Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
- Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
- Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
- Dette overnatningssted accepterer kreditkort og debetkort. Kontanter accepteres ikke
- Overnatningsstedet har forbundne/tilstødende værelser, som kan være til rådighed, afhængig af tilgængelighed. Gæster kan anmode om disse værelser ved at kontakte overnatningsstedet direkte via kontaktoplysningerne på reservationsbekræftelsen.
- Der er mulighed for kontaktløs indtjekning og kontaktløs udtjekning.
- Gebyr for morgenmad tilberedt efter bestilling: Mellem 16 og 26 USD pr. person (cirkapriser)
- Tillægsgebyr for parkeringsservice: USD 110 pr. dag
- Tillægsgebyr for kæledyr: USD 150 pr. kæledyr pr. ophold
- Der opkræves ikke gebyrer for servicedyr
- Gebyr for ekstra seng: 100.0 USD pr. dag
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
Populære faciliteter
Restaurant
Børnepasning
Forretningscenter
Roomservice
Turistservice
Renseri
Serviceydelser
Forretningscenter
Turistservice
Renseri
Børnepasning
Rengøring
Beværtningsfaciliteter
Valutaveksling
Sikkerhedsboks
Hæveautomat
Opbevaring af bagage
Vaskeri
24-Hour Front Desk
Concierge Services
Generelt
Roomservice
Restaurant
Ikkerygerværelser
Damprum
Massage
Spa og wellnesscenter
Morgenmad på værelset
Familierum
Snack Bar/Deli
Aktiviteter
Evening Entertainment
Udendørs møbler
Fitness Center (nearby)
Internet
Gratis wi-fi