Mornington Hotel London Kensington, BW Premier Collection

Excellent breakfast, great location and very kind staff

We stayed in the 'Standard Room, 1 Double Bed, (Small Room)'. Small was an understatement. The room was on the lower floor, and was extremely stuffy / too warm. It was cramped and no room to move around freely. There was no city view, just a view of a dirty corner. Bathroom was clean, however sink was tiny. To wash your face or brush your teeth was a challenge. The hotel itself was clean and looked gorgeous. The room greatly lets the hotel down. Staff were helpful, however we did feel they were 'looking down' on us. We felt they were judging us and we didn't feel comfortable going to them for help. Good location, down the side of a quiet high street which has a McDonald's, Sainsburys, a pub, a Greggs and a few other spots. Also has a tube station. Fabulous location, let down by the hotel itself.

Ok

We enjoyed our stay at this hotel. Everything was nice and as to be expected from a European hotel (smaller rooms and elevator, some cracks in the walls, etc). My only complaint is that we were given a room upon check in and, about an hour later after having unpacked, were told we would have to be moved to another room the next day as the room they gave us was actually for another guest. I wish they had simply told us that our room wasn't ready yet and waited to put us into our proper room. Upon looking at other reviews, it seems this is something they do frequently. They were really nice about it but I wish there was better planning from the start so we didn't have to add this extra logistic to our plan and repack. Otherwise, everything else was lovely - the staff, breakfast, accommodations, etc.

Jättelitet badrum, kvavt i rummet, jättedåliga utrymmen, hotellet har ingen våg för att väga ens väska inför resa (vilket nästan alla hotell har då dessa hotell är främst för turister som reser MED väskor, inte dyrt eller svårt att införskaffa), lat room service som fixar rummet halvdant- för priset man betalar borde man få BETYDLIGT mycket bättre