Hampton Inn Rochester Irondequoit

Room was clean. Staff was friendly. Plenty of parking. A/C worked great.

Requested 2 key cards was only given 1. Very outdated. No alarm clocks let alone clock in room. Pool area was overly warm but not clean. Pool bathroom was filthy and toilet did not work. No soap in pool bathroom either along with no sanitizer in pool area. Pool was no clean at all and pool water was cold. Unexpected extra $150 charge on top on my $146 dollar room charge.

The staff was excellent,the pool was clean and the room was comfortable..

did not get to swim bc pool was dirty and freezing cold.I would like some kind of reimbursement

The pool was warm & it was quite nice to take an early morning swim. I also used the fitness room which has many options, especially like the elliptical. Staff is very friendly & helpful. Breakfast which is included had many options

It’d be great to bring back the business center. Sometime an actual system w/ printer is needed… Also, laundry items would be GREAT…!

The pool was nice, check in was quick and staff was great. The heater in the front was very noisy, only one elevator was working and it was very noisy. There were a stain on the comforter and only 3 towels in a double bed room. And someone apparently broke a light post overnight outside the side door.

The room itself was fine except the bed and the pillows were very uncomfortable. The pool area was wet with condensation; water on everything…. Tables, chairs…. Water dripping for the ceilings. The pool water temp was good, but the air temp had to be in the 60s. There were no towels in the pool area, so I asked someone in house keeping for some. She shook her head no and said she was washing linens. I had to go to the front desk to get towels which I got and the gal was friendly about. She obviously overheard the conversation between me and housekeeping …. and told the gal to get towels to the pool area. The housekeeper gave her a hard time and started to argue loudly. Very unprofessional.

Very small parking area very difficult to find a spot.

First of all, the staff was wonderful. However, nothing else was. One of the 2 elevators was not working during our entire stay.

Do not stay in this hotel, linen sheets are yellow hair all over them overall cleanliness needs to be remodeled.

I came to check in and there was no one at the front desk. The sheets were dirty and there was gunk on the night stand. Would not stay here again

From the moment I checked in, the staff on duty was very pleasant. I hotel was quiet and looked to kept up. My room was cozy and comfortable, the space was clean and smelled fresh. The bathroom was properly cleaned and the towels were soft. The hot water in the bathroom made for a relaxing bath. My only issue was that the toilet paper wasn't charmin soft as I like. The bed linens were fresh and clean, the bed was the perfect combination of softness and firm. The pillows were very fluffy and to my liking which resulted in a great night's rest.

Clean room

The room was absolutely filthy. My toddler had perfectly clean socks on for 45 minutes before we put his sneakers on to leave and there were black from dirt. The shower ceiling was falling down and there was black mold on the wall. Would absolutely never stay here again or recommend anyone ever stay here.

Very dirty. Mold in shower. Stains in shower. Stained bed sheets weren’t changed and when asked took 2 days to change.

MY ROOM WAS NEVER SERVICED IN THE 3 DAYS I WAS THERE. Plus the carpet in my room had a big stain and it was sticky. The hallway was never vacuumed the entire time I was there, because I saw the same candy wrapper and other things. My main problem was with the fact that I felt it was dirty and that housekeeping was not doing their job.

Decent options for breakfast. Room carpet not v clean.

There was dirty linen in my room, urine stained toilet , I reported and nothing was done about it . Room wasnt cleaned out after i reported it . The curtain in the room fell , reported that also & nthn was done about that

Room is always clean and ready when we arrive.

Christmas Eve and all was well. Staff very polite and professional, room was clean and spacious.

Our room was very quiet no street noise. The shower sliding door was falling apart and one of the table lamps was functional but broken part with wiring exposed.

Hotel needs updating. Wear and tear is apparent. Please support this location by giving it a remodel!

Beds were uncomfortable

Room was dark, lacking decent lighting. One bedside light and a small lamp on the desk. One of the lights in the bathroom was out. Although updates were evident, the room was still showing age. The heat/AC unit was poorly reassembled after some apparent maintenance. Cracks in some shower tiles. The fitness center was not as pictured, with only one stationery bike that didn't work. Subbed with an eliptical which worked but the attached TV had problems with picture frequently pixellating. Staff was great and the breakfast was good.

The staff were very friendly and accommodating. Although the room was clean, it was in need of updates ... broken AC, wooden furniture looked overused was no longer polished, lights were out, toilet paper bar missing, refrigerator froze our food.

The room was nice and clean. I had very limited interaction with staff but what I did have was pleasant. My only issue was that the mini fridge in my room was SO loud when it kicked on. It woke me up each time. There was also a guest who was knocking extremely loud and continuously on a door in the hall a 1:30 in the morning so that wasn't pleasant but the hotel itself was nice for a quick stop over, over nigh stay.

Rooms were spacious and comfortable staff very accommodating other than a 1 am fire alarm waking us up no complaints

Everything was fine. The fridge didn’t work, but we just left our items in the cooler and got ice from ice machine.

Mattress wasn’t as good of quality as in other Hampton inns. Could’ve been cleaner. We also needed more than one hanger in closet. Refrigerator froze all our food despite different settings. I did like we were close to shopping and hospital.

I entered with a service dog, vested, leashed, and labeled. I was charged an incidental fee upfront and was told by an employee that I was not allowed to enter the breakfast area where there was food. When I explained this was a service dog, I was still told it didn't matter and was not allowed to get food. Both of these are violations of federal law, through the ADA. "People with disabilities who use service animals cannot be isolated from other patrons, treated less favorably than other patrons, or charged fees that are not charged to other patrons without animals. In addition, if a business requires a deposit or fee to be paid by patrons with pets, it must waive the charge for service animal". "Establishments that sell or prepare food must generally allow service animals in public areas even if state or local health codes prohibit animals on the premises". -ADA.gov

I booked the room through hotels.com and when I arrived to check in the hotel was overbooked. I rooms available. Ridiculous. Will never again book through them.

From the moment I checked in, the staff on duty was very pleasant. I hotel was quiet and looked to kept up. My room was cozy and comfortable, the space was clean and smelled fresh. The bathroom was properly cleaned and the towels were soft. The hot water in the bathroom made for a relaxing bath. My only issue was that the toilet paper wasn't charmin soft as I like. The bed linens were fresh and clean, the bed was the perfect combination of softness and firm. The pillows were very fluffy and to my liking which resulted in a great night's rest.

On April 6, 2025, we encountered an issue with the breakfast service. Breakfast was scheduled to be available until 10:00 AM; however, at 9:15 AM, the hot food had already been removed. When we inquired about this, we received an unpleasant response from the staff stating that it was already closed. We kindly ask that you look into this matter to ensure a better experience for future guests.

Staff were all very friendly

Room was clean. Staff took a long time to check me in. Like 20 min till she found my reservation. She seemed like she was new but when asked she said she had been there a while. It seemed like she was covering for someone that usually worked there. She seemed pretty clueless.

I visit the area often and I do like this property, however, this past trip left me feeling “meh”. I had called the front desk in plenty time to advise that we would be a late check-in as our flight was delayed. Coming from the West coast-our journey was long to say the least. We arrived at the hotel around 12:30 am and had to wait literally more than 20 minutes to be let in the lobby! I understand the night shift needing the occasional break, but to be left waiting in the foyer without even a response on the intercom was disappointing. Once at reception, I was greeted with attitude as if I had interrupted or inconvenienced the clerk. Hoping for a better experience on the next one…

Staff was very helpful

I reserved 5 rooms for my family ($1,000+), in town for a family funeral. We arrived around 3 pm and waited more than 30 minutes for someone to be at the desk. Eventually someone arrived from off property. The desk was unattended for 30+ minutes. I had reserved via Hotel.com, and when we checked in, we were given keys to rooms randomly. Later, when my wife and some kids returned from the funeral to change before going to another family function, my wife had lost her key. The manager on duty (January 15 afternoon) asked to see her ID. The room we were in was technically assigned to our son's fiance --meaning it was the only room of the 5 that did not have our last name. The manager would not give my wife a new key, and would not listen to any attempts to solve the issue. She did not care that my wife's name matched the other four rooms or that we paid for all. She didn't care that a grown woman and three adult children, all dressed for a funeral, were unlikely to be pulling an elaborate scam. She would not respond to requests from my wife to go in the room for my wife. She made no effort to problem-solve in any way. My son stepped in and offered to call our daughter in law and get her okay. He dialed her number and let the manager ask her permission over the phone. Absurd-he could have called anyone! (He didn't.) When my wife left the desk area-in tears (on her mother-in-law's funeral day!) the manager bad mouthed her to her co-workers (which my kids overheard). Unforgivable.

Front desk staff was outstanding. Very professional and friendly. Made everything easy and us feel very comfortable.

Hotel inside lacked detail to cleaning of corners and vacuuming of room. There was a lot of small details missed in cleaning. Breakfast was good, the neighborhood was marked with police offices and did not seem safe to be out off property later at night.

We had an overnight stay with my daughter’s Volleyball Club. This hotel was clean as far as it looked but did have a few spots that could have been maintained better. Beds were very comfortable and the heat was quick to warm up the room as it was single digits and windy at night. Location is perfect, there are tons of restaurants, shopping centers all at ease of getting to. Overall, not quite 5 stars but this is a very nice place for an overnight getaway. The front desk associate I believe Keyla is her name was fantastic, VERY an easy checkin and super friendly!

Stay for hospital patient. Very close to hospital. Convenient to restaurants and stores. Very comfortable stay.

Nice area and friendly staff

Close to banking, restaurants, and shopping

Very nice and updated, clean. close to restaurants and highway.

We had a great time at this hotel. It was about a 10 minute drive from the Strong Museum and there was a McDonald's close by and an Aldi. It was a great home base. The pool was fine, the kids liked being able to go swimming. Breakfast was good as well.

1/2 mile walk to Rochester General Hospital on 1425 Portland Avenue.

Saw a show at the Kodak center and had a fantastic time.

Really nice hotel. The kids liked it better than Sheraton, because of the pool and the room (but let's not exagerate lol). The surroundings of the hotel are not attractive, not horrible. Breakfast has something for everyone. Not to far from the beach and the zoo.

Worn, faucets and bathroom has seen better days. Breakfast options very limited. An hour before closing had no milk, there was no yogurt. It was always something they were out of.

The computers were down when we arrived and the check in employee maintained professionalism and gave us a guest packet in apology. The breakfast was clean, etc but not tasty

Good Breakfast

On April 6, 2025, we encountered an issue with the breakfast service. Breakfast was scheduled to be available until 10:00 AM; however, at 9:15 AM, the hot food had already been removed. When we inquired about this, we received an unpleasant response from the staff stating that it was already closed. We kindly ask that you look into this matter to ensure a better experience for future guests.

The room was clean and comfortable but the lobby and breakfast area was very run down and the breakfast was very minimal, we ended up having to go out to breakfast which was a disappointment. I was also a bit uncomfortable with some kind of health clinic that was being run out of the first floor of the hotel.

Comfortable room, great breakfast, clean, good service.

The room was spacious. There was 4 of us, we never felt like we were in each others' way. There was a hot breakfast, which we love.

The evening clerk was wonderful. My only.complaint was the breakfast. We got there at 9am. Many things were gone or empty.

The complimentary breakfast was terrible

Great stay with my family for the weekend. Breakfast buffet has great options