Is parking available at the property?

Free self parking is available onsite, but it is limited.

What type of breakfast is offered and what are the serving hours?

Continental breakfasts are served on weekdays from 7:00 AM to 11:00 AM for a fee, approximately EUR 4 to 14 for adults and children.

What are the standard check-in and check-out times?

Check-in is at 13:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.

What is the location of the property in relation to key landmarks?

The hotel is located in Ortuella (Valle de Trápaga), within a 10-minute drive of the Bay of Biscay and Port of Bilbao. It is approximately 7.1 miles from San Mames Stadium and 8 miles from the Guggenheim Museum Bilbao.

What are the policies regarding extra beds and cribs?

Cribs (infant beds) are available for a fee of EUR 10 per night, and rollaway beds are available for a fee of EUR 15 per night. Guests must contact the property in advance to reserve these.

Hotel Ortuella in Bilbao

Average nightly price at Hotel Ortuella by month, last 12 months (USD)
Month	Average price
January	US$71
February	US$78
March	US$74
April	US$75
May	US$117
June	US$83
July	US$98
August	US$105
September	US$86
October	US$73
November	US$74
December	US$83

What guests think

Hotel Ortuella draws frequent praise for clean, comfortable rooms, friendly staff, and especially its free, secure parking, making it a practical stop for ferry travelers or an overnight base near Bilbao despite its industrial surroundings.

Guests describe the food as basic but good, though service hours or breakfast on Sundays can be limited and the restaurant may be closed on some dates. Most rooms are comfortable, but a few reviews note bathroom wear, occasional rear-facing noise from the attached gas station, or isolated issues like a faulty air conditioner. Overall, expect a straightforward stopover suited to drivers and ferry users rather than a central Bilbao stay.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Secure, free underground and surface parking is repeatedly praised. There is an on-site restaurant or cafeteria and an attached gas station and convenience store, though the restaurant is sometimes closed or limited on certain days.

Related guest reviews

8

Brian

5 Oct 2024

·

Stayed 3 nights

This hotel had a nice room in good condition. The property was clean and well kept. There’s parking in the basement and surface parking on 2 sides of the building. The hotel has a restaurant which we were unable to use due to closed dates. There are restaurants in the area but parking is at a premium and walking on the road (no sidewalks) is an adventure. Finding an open restaurant with parking was our biggest challenge. The hotel has an attached gas station and convenience store.

8

beatriz

13 Aug 2025

·

Stayed 1 night

Me ha gustado mucho sus instalaciones y con parking gratuito. Lo único malo es que es una zona industrial alejada de transporte público y aislado por la noche.

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10

Dave

11 Jun 2024

·

Stayed 1 night

Difficult to get to ,but staff very helpful and happy .parking small underground ,but easy to use .food excellent and reasonable .😎

10

Edward

29 May 2022

·

Stayed 1 night

Great secure free garage parking. Basic but comfortable accommodation and clean. I would happily stay here again if taking a morning ferry from Bilbao

8

Jennifer

10 Jun 2025

·

Stayed 1 night

The receptionists were helpful and friendly. My room was clean and the bed was comfortable. The bathroom was very clean. It had an easy to use walkin shower. Toiletries were provided. There is a restaurant/cafeteria in the hotel. I only had breakfast which was adequate. .

10

Agnieszka

3 May 2025

·

Stayed 2 nights

Nice and clean hotel, friendly staff, free underground parking is a bonus

10

Fabio

26 Oct 2023

·

Stayed 2 nights

Muy buena atención del personal. Buena seguridad para los autos. Muy recomendable si llevas auto!

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10

Christina

5 Oct 2023

·

Stayed 1 night

We had a good experience with this hotel. The room was clean and nice. It smelled like smoke around reception, which we did not like, but the rest of the hotel was not that way. There was a convenience store and cafeteria nearby which was nice. It was fairly close to the metro stop, which was good as it is pretty far from the center of Bilbao. The parking was also convenient and included, which we appreciated!

10

felix

12 May 2024

·

Stayed 2 nights

Bon établissement,avec parking gratuit.Bon petit déjeuner,dommage pas possible de déjeuner le Dimanche

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10

David

31 Oct 2025

·

Stayed 1 night

Room was clean and well appointed. Staff were very helpful. We booked mainly for its location close to the ferry port. Secure parking was a must for a fully loaded car after a long stay in Spain. The food in the restaurant was basic but very good. Maria who served us was by herself, but did a great job in dealing with a busy restaurant. I would recommend this hotel for the reason we chose it.

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Cleanliness

Reviews frequently note clean rooms and common areas. Some mention bathroom maintenance issues, such as damaged showers or faulty fixtures.

Related guest reviews

8

José Ramón

24 Mar 2025

·

Stayed 1 night

Estuvimos en otra ocasión y la habitaqción nos resultó pequeña para tres. En esta ocasión nos dieron una más grande y mejor, creo que era de minusválidos. El baño, la verdad, dejaba un poco que desear, muy estropeado, la ducha rajada, con sólo una mampara corta que se escapaba toda el agua, inodoro muy alto (de minusválidos)...

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8

Brian

5 Oct 2024

·

Stayed 3 nights

This hotel had a nice room in good condition. The property was clean and well kept. There’s parking in the basement and surface parking on 2 sides of the building. The hotel has a restaurant which we were unable to use due to closed dates. There are restaurants in the area but parking is at a premium and walking on the road (no sidewalks) is an adventure. Finding an open restaurant with parking was our biggest challenge. The hotel has an attached gas station and convenience store.

10

Esther

5 Oct 2025

·

Stayed 1 night

Good friendly hotel . Clean and convenient

8

Jennifer

10 Jun 2025

·

Stayed 1 night

The receptionists were helpful and friendly. My room was clean and the bed was comfortable. The bathroom was very clean. It had an easy to use walkin shower. Toiletries were provided. There is a restaurant/cafeteria in the hotel. I only had breakfast which was adequate. .

10

Agnieszka

3 May 2025

·

Stayed 2 nights

Nice and clean hotel, friendly staff, free underground parking is a bonus

10

Alexander Emami

10 Oct 2023

·

Stayed 2 nights

Fin lokasjon, men litt utenfor Bilbao sentrum. Dette gikk helt fint da det var ca 5 minutters gange til togstasjonen som tar deg helt ned til sentrum og en kort gange videre til Guggenheim Museumet med mer. Kan være en fordel å ha bil om du bor på dette hotellet. De ansatte var vennlige og rommet var rent og stort.

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10

Christina

5 Oct 2023

·

Stayed 1 night

We had a good experience with this hotel. The room was clean and nice. It smelled like smoke around reception, which we did not like, but the rest of the hotel was not that way. There was a convenience store and cafeteria nearby which was nice. It was fairly close to the metro stop, which was good as it is pretty far from the center of Bilbao. The parking was also convenient and included, which we appreciated!

8

Martín J.

19 Jul 2022

·

Stayed 1 night

Solo una noche pero muy cómoda, todo muy bien y el personal amable. Tiene aparcamiento exterior, ascensor, es bastante limpio, la única pega que está un poco lejos de todo, pero eso ya lo sabía al reservar.

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10

David

31 Oct 2025

·

Stayed 1 night

Room was clean and well appointed. Staff were very helpful. We booked mainly for its location close to the ferry port. Secure parking was a must for a fully loaded car after a long stay in Spain. The food in the restaurant was basic but very good. Maria who served us was by herself, but did a great job in dealing with a busy restaurant. I would recommend this hotel for the reason we chose it.

6

Christian

5 Sept 2022

·

Stayed 1 night

Schönes Hotel aber Badezimmer mangelhaft, Duschkopf lässt sich nicht in der Höhe verstellen (kaputt), Waschbecken rinnt nicht ab und Abfluss lässt sich nicht öffnen, beim Seifenspender ist die Abdeckung heruntergefallen. Zimmer in Ordnung, ziemlich hellhörig, gratis Tiefgarage, für den Preis hatten wir mehr erwartet.

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Rooms

Rooms are generally comfortable, with some larger options. A few guests report noise in rear-facing rooms and occasional issues like weak soundproofing or a faulty air conditioner, and some would prefer more amenities such as a minibar.

Related guest reviews

8

José Ramón

24 Mar 2025

·

Stayed 1 night

Estuvimos en otra ocasión y la habitaqción nos resultó pequeña para tres. En esta ocasión nos dieron una más grande y mejor, creo que era de minusválidos. El baño, la verdad, dejaba un poco que desear, muy estropeado, la ducha rajada, con sólo una mampara corta que se escapaba toda el agua, inodoro muy alto (de minusválidos)...

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8

Brian

5 Oct 2024

·

Stayed 3 nights

This hotel had a nice room in good condition. The property was clean and well kept. There’s parking in the basement and surface parking on 2 sides of the building. The hotel has a restaurant which we were unable to use due to closed dates. There are restaurants in the area but parking is at a premium and walking on the road (no sidewalks) is an adventure. Finding an open restaurant with parking was our biggest challenge. The hotel has an attached gas station and convenience store.

8

Jennifer

10 Jun 2025

·

Stayed 1 night

The receptionists were helpful and friendly. My room was clean and the bed was comfortable. The bathroom was very clean. It had an easy to use walkin shower. Toiletries were provided. There is a restaurant/cafeteria in the hotel. I only had breakfast which was adequate. .

8

Tyron

25 Jul 2025

·

Stayed 1 night

The stay was comfortable, it was just for overnight. There is not much around by it was perfect for us to stop over.

8

juan manuel

18 Oct 2023

·

Stayed 2 nights

Le haria falta un minibar. Esta en una gasolinera.

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10

Alexander Emami

10 Oct 2023

·

Stayed 2 nights

Fin lokasjon, men litt utenfor Bilbao sentrum. Dette gikk helt fint da det var ca 5 minutters gange til togstasjonen som tar deg helt ned til sentrum og en kort gange videre til Guggenheim Museumet med mer. Kan være en fordel å ha bil om du bor på dette hotellet. De ansatte var vennlige og rommet var rent og stort.

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10

Alfredo

18 Nov 2024

·

Stayed 5 nights

El hotel está muy bien. Habitación amplia, colchón y almohada cómoda, buena limpieza, un trato muy agradable, tanto en recepción, personal de limpieza y personal del restaurante, pero con un inconveniente: si tu habitación da a la parte de atrás, el dormir algunos días, se hace complicado ya que, la parte de atrás del hotel da al repostaje de combustuble para la gasolinera y se oye un ruido infernal de madrugada, durante dos o tres horas por los camiones cisterna al reportar el carburante.

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8

Martín J.

19 Jul 2022

·

Stayed 1 night

Solo una noche pero muy cómoda, todo muy bien y el personal amable. Tiene aparcamiento exterior, ascensor, es bastante limpio, la única pega que está un poco lejos de todo, pero eso ya lo sabía al reservar.

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6

Christian

5 Sept 2022

·

Stayed 1 night

Schönes Hotel aber Badezimmer mangelhaft, Duschkopf lässt sich nicht in der Höhe verstellen (kaputt), Waschbecken rinnt nicht ab und Abfluss lässt sich nicht öffnen, beim Seifenspender ist die Abdeckung heruntergefallen. Zimmer in Ordnung, ziemlich hellhörig, gratis Tiefgarage, für den Preis hatten wir mehr erwartet.

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6

Gert

1 Jul 2025

·

Stayed 1 night

Liegt ganz gut, aber leider war die Klimaanlage defekt

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Service

Staff are widely described as friendly and helpful at reception and in the restaurant. A few reviews cite limited non-Spanish communication or isolated service lapses.

Related guest reviews

10

Gema

13 Dec 2023

·

Stayed 3 nights

El servicio en general muy bueno. Ha cubierto mis expectativas. Muy recomendable. Gracias. Un saludo

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10

Dave

11 Jun 2024

·

Stayed 1 night

Difficult to get to ,but staff very helpful and happy .parking small underground ,but easy to use .food excellent and reasonable .😎

8

Jennifer

10 Jun 2025

·

Stayed 1 night

The receptionists were helpful and friendly. My room was clean and the bed was comfortable. The bathroom was very clean. It had an easy to use walkin shower. Toiletries were provided. There is a restaurant/cafeteria in the hotel. I only had breakfast which was adequate. .

6

FERNANDO

11 Oct 2023

·

Stayed 1 night

Toda la noche sonó una alarma , no pudimos descansar , nadie nos recibió y la habitación no tenía un seguro interior en la puerta

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10

Agnieszka

3 May 2025

·

Stayed 2 nights

Nice and clean hotel, friendly staff, free underground parking is a bonus

10

Fabio

26 Oct 2023

·

Stayed 2 nights

Muy buena atención del personal. Buena seguridad para los autos. Muy recomendable si llevas auto!

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10

Alexander Emami

10 Oct 2023

·

Stayed 2 nights

Fin lokasjon, men litt utenfor Bilbao sentrum. Dette gikk helt fint da det var ca 5 minutters gange til togstasjonen som tar deg helt ned til sentrum og en kort gange videre til Guggenheim Museumet med mer. Kan være en fordel å ha bil om du bor på dette hotellet. De ansatte var vennlige og rommet var rent og stort.

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8

Martín J.

19 Jul 2022

·

Stayed 1 night

Solo una noche pero muy cómoda, todo muy bien y el personal amable. Tiene aparcamiento exterior, ascensor, es bastante limpio, la única pega que está un poco lejos de todo, pero eso ya lo sabía al reservar.

Translate

10

David

31 Oct 2025

·

Stayed 1 night

Room was clean and well appointed. Staff were very helpful. We booked mainly for its location close to the ferry port. Secure parking was a must for a fully loaded car after a long stay in Spain. The food in the restaurant was basic but very good. Maria who served us was by herself, but did a great job in dealing with a busy restaurant. I would recommend this hotel for the reason we chose it.

8

sophie

25 Aug 2025

·

Stayed 1 night

Tout était parfait sauf les repas. Pas de petit déjeuner le dimanche et rien autour. Le lunch la veille très long ( pour juste une salade) et aucun effort pour communiquer hors espagnol.

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Location

Located on the outskirts in an industrial area, it is convenient for ferry travelers and drivers but far from central Bilbao with few nearby options at night. Rail or metro access to Bilbao is within walking distance for some.

Related guest reviews

8

beatriz

13 Aug 2025

·

Stayed 1 night

Me ha gustado mucho sus instalaciones y con parking gratuito. Lo único malo es que es una zona industrial alejada de transporte público y aislado por la noche.

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8

Tyron

25 Jul 2025

·

Stayed 1 night

The stay was comfortable, it was just for overnight. There is not much around by it was perfect for us to stop over.

10

Alexander Emami

10 Oct 2023

·

Stayed 2 nights

Fin lokasjon, men litt utenfor Bilbao sentrum. Dette gikk helt fint da det var ca 5 minutters gange til togstasjonen som tar deg helt ned til sentrum og en kort gange videre til Guggenheim Museumet med mer. Kan være en fordel å ha bil om du bor på dette hotellet. De ansatte var vennlige og rommet var rent og stort.

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8

fabio

14 Oct 2023

·

Stayed 1 night

Buon Hotel per essere vicini all'aeroporto di Bilbao e per visitare Portugalete . Ottimo il parcheggio. Struttura moderna e ben tenuta. Consigliato.

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8

Alexandra

16 Aug 2024

·

Stayed 1 night

Abbiamo pernottato una notte durante il cammino del nord per Santiago. La stanza era molto bella e pulita, silenziosa durante la notte, unica pecca e molto fuori dal percorso quindi bisogna camminare un po’ anche se si prendono i mezzi. A parte questo la consiglio vivamente!

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10

Christina

5 Oct 2023

·

Stayed 1 night

We had a good experience with this hotel. The room was clean and nice. It smelled like smoke around reception, which we did not like, but the rest of the hotel was not that way. There was a convenience store and cafeteria nearby which was nice. It was fairly close to the metro stop, which was good as it is pretty far from the center of Bilbao. The parking was also convenient and included, which we appreciated!

8

Stephen

25 Nov 2024

·

Stayed 1 night

We have stayed here before. It is close to The ferry port. It is also close to the railway station for a trip into Bilbao

10

David

31 Oct 2025

·

Stayed 1 night

Room was clean and well appointed. Staff were very helpful. We booked mainly for its location close to the ferry port. Secure parking was a must for a fully loaded car after a long stay in Spain. The food in the restaurant was basic but very good. Maria who served us was by herself, but did a great job in dealing with a busy restaurant. I would recommend this hotel for the reason we chose it.

10

Philip

20 Sept 2022

·

Stayed 1 night

Good location on outskirts of Bilbao for overnight stop on way to ferry back to UK

10

Arwel

1 Jul 2025

·

Stayed 2 nights

Nice hotel convenient for ferry crossing

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Dining

Food is often described as basic but good, with a well-liked daily menu and adequate breakfasts. Availability can be limited (e.g., no breakfast or meals on some Sundays, or closures on certain dates), and the café or bar comfort varies.

Related guest reviews

8

Brian

5 Oct 2024

·

Stayed 3 nights

This hotel had a nice room in good condition. The property was clean and well kept. There’s parking in the basement and surface parking on 2 sides of the building. The hotel has a restaurant which we were unable to use due to closed dates. There are restaurants in the area but parking is at a premium and walking on the road (no sidewalks) is an adventure. Finding an open restaurant with parking was our biggest challenge. The hotel has an attached gas station and convenience store.

6

David

7 Apr 2025

·

Stayed 1 night

Very clinical internally no nearby bars - the on site cafe/bar - uncomfortable.

10

Dave

11 Jun 2024

·

Stayed 1 night

Difficult to get to ,but staff very helpful and happy .parking small underground ,but easy to use .food excellent and reasonable .😎

8

Jennifer

10 Jun 2025

·

Stayed 1 night

The receptionists were helpful and friendly. My room was clean and the bed was comfortable. The bathroom was very clean. It had an easy to use walkin shower. Toiletries were provided. There is a restaurant/cafeteria in the hotel. I only had breakfast which was adequate. .

8

Stefan

9 Aug 2023

·

Stayed 1 night

Gut für einen Zwischenstopp, gutes Restaurant gleich nebenan.

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10

Christina

5 Oct 2023

·

Stayed 1 night

We had a good experience with this hotel. The room was clean and nice. It smelled like smoke around reception, which we did not like, but the rest of the hotel was not that way. There was a convenience store and cafeteria nearby which was nice. It was fairly close to the metro stop, which was good as it is pretty far from the center of Bilbao. The parking was also convenient and included, which we appreciated!

10

felix

12 May 2024

·

Stayed 2 nights

Bon établissement,avec parking gratuit.Bon petit déjeuner,dommage pas possible de déjeuner le Dimanche

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10

David

31 Oct 2025

·

Stayed 1 night

Room was clean and well appointed. Staff were very helpful. We booked mainly for its location close to the ferry port. Secure parking was a must for a fully loaded car after a long stay in Spain. The food in the restaurant was basic but very good. Maria who served us was by herself, but did a great job in dealing with a busy restaurant. I would recommend this hotel for the reason we chose it.

8

sophie

25 Aug 2025

·

Stayed 1 night

Tout était parfait sauf les repas. Pas de petit déjeuner le dimanche et rien autour. Le lunch la veille très long ( pour juste une salade) et aucun effort pour communiquer hors espagnol.

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10

Susan

27 Aug 2024

·

Stayed 1 night

Lovely clean rooms. Menu del Dia in restaurant was lovely and reasonable.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $80	2 $114	3 $111
4 $72	5 $73	6 $73	7 $73	8 $71	9 $102	10
11 $73	12 $73	13 $72	14 $73	15 $73	16 $90	17
18 $74	19 $74	20 $74	21 $74	22 $74	23 $82	24 $102
25 $74	26 $74	27 $74	28 $74	29 $74	30 $97	31 $148

Hotel Ortuella

Prices for Hotel Ortuella

Monthly average prices

About this property

Location

Room options

Twin Room

Triple Room

Single Room

Double Room

Guest reviews of Hotel Ortuella

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Hotel Ortuella

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27 $71	28	29	30 $101