Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
474 $
/ Nacht
Ø-Preis November
Preise für Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
Reisedaten auswählen, um Preise und Verfügbarkeit anzuzeigen
474 $
/ Nacht
Ø-Preis November
Monatliche Durchschnittspreise
Bei Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive ist September mit durchschnittlich 347 $ pro Nacht der günstigste Monat und Dezember mit 579 $ der teuerste. Grundlage sind die letzten 12 Monate.
| Monat | Durchschnittspreis |
|---|---|
| Januar | 542 $ |
| Februar | 534 $ |
| März | 465 $ |
| April | 381 $ |
| Mai | 372 $ |
| Juni | 380 $ |
| Juli | 413 $ |
| August | 381 $ |
| September | 347 $ |
| Oktober | 426 $ |
| November | 474 $ |
| Dezember | 579 $ |
J
F
M
A
M
J
J
A
S
O
Nov · 474 $
N
D
Am teuersten: Dezember (ca. 579 $)
Am günstigsten: September (ca. 347 $)
Über diese Unterkunft
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Es stehen 3 Außenpools zur Verfügung, aber auch der Privatstrand ist einen Besuch wert.
Annehmlichkeiten
Gönn dir einen Besuch des Wellnessbereichs, der Massagen, Körperbehandlungen und Gesichtsbehandlungen bietet. Es stehen 3 Außenpools zur Verfügung, aber auch der Privatstrand ist einen Besuch wert.
Services der Unterkunft
Zum Angebot gehören ein Businesscenter, kostenlose Zeitungen in der Lobby und ein Textilreinigungsservice. Der Flughafentransfer (rund um die Uhr) ist kostenpflichtig; außerdem gibt es vor Ort Folgendes: Parkservice (kostenlos).
Gastronomie
Besuche die Bar im Pool oder eine der 7 Bars/Lounges und gönn dir ein erfrischendes Getränk. Ein inbegriffenes Frühstücksbuffet wird täglich von 07:00 Uhr bis 11:00 Uhr angeboten.
Zimmer
Gönn dir einen Aufenthalt in einem der 577 Zimmer, die über private Whirlpools im Inneren und einen LCD-Fernseher verfügen. Die Zimmer haben eigene Balkone. Ein WLAN-Internetzugang (kostenlos) ist ebenso verfügbar wie Satellitenempfang. Die Badezimmer mit Badewannen und Duschen (separat) verfügen über Whirlpools und Designer-Toilettenartikel.
Lage
Adults Only Heaven at Hard Rock Hotel Riviera Maya All Inclusive in Puerto Aventuras liegt in der Nähe eines Golfplatzes, 15 Minuten Fahrt von Hafen von Puerto Aventuras und Freizeitpark Xplor entfernt.
In der Nähe
Golfplatz Puerto Aventuras(1.4 Meilen)
Hafen von Puerto Aventuras(1.8 Meilen)
CEDAM Museum(1.8 Meilen)
Oasis Beach(2 Meilen)
Bucht Fatima(2 Meilen)
Kantenah Lagoon(2.6 Meilen)
Chac Mool Cenote(3 Meilen)
Ecopark Kantun Chi (Naturpark)(4.5 Meilen)
Cenote Cristalino(4.6 Meilen)
Cenote Azul(4.8 Meilen)
Caleta Chac-hal-al(4.9 Meilen)
Cenote Jardín del Eden(5.2 Meilen)
Cenote Chikinha(5.5 Meilen)
Xpu-ha Beach(7.3 Meilen)
Tajma Ha Cenote(7.4 Meilen)
Flughafen Cozumel Intl. (CZM)(23.2 Meilen)
Flughafen Tulum Intl. (TQO)(55.4 Meilen)
Flughafen Cancún (CUN)(46.9 Meilen)
Parkmöglichkeiten
Flughafen-Shuttleservice
Restaurant
Pool
Business-Center
Zimmerservice
Lage
Km. 72 Carretera Cancun-Tulum, Puerto Aventuras, Bundesstaat Quintana Roo, Mexiko
Golfplatz Puerto Aventuras (1.4 Meilen)
Hafen von Puerto Aventuras (1.8 Meilen)
CEDAM Museum (1.8 Meilen)
Oasis Beach (2 Meilen)
Bucht Fatima (2 Meilen)
Kantenah Lagoon (2.6 Meilen)
Zimmeroptionen
5
Deluxe Sky Terrace (One Bedroom)
Zimmerdetails
1 Großes Doppelbett
Für bis zu 2 Personen
936 ft²
BalkonKlimaanlageWLAN (kostenlos)Separates WohnzimmerPrivater Whirlpool im InnenbereichEigener Whirlpool
5
Deluxe Swim-Up King Bed
Zimmerdetails
1 Großes Doppelbett
Für bis zu 2 Personen
498 ft²
BalkonKlimaanlageWLAN (kostenlos)Separates WohnzimmerEigener PoolPrivater Whirlpool im Innenbereich
5
Rock Royalty Partial Ocean View King Bed
Zimmerdetails
1 Großes Doppelbett
Für bis zu 2 Personen
482 ft²
BalkonKlimaanlageWLAN (kostenlos)Separates WohnzimmerPrivater Whirlpool im InnenbereichEigener Whirlpool
4
Deluxe Gold King
Zimmerdetails
1 Großes Doppelbett
Für bis zu 2 Personen
498 ft²
BalkonKlimaanlageWLAN (kostenlos)Separates WohnzimmerPrivater Whirlpool im InnenbereichEigener Whirlpool
3
Deluxe Diamond King Bed
Zimmerdetails
1 Großes Doppelbett
Für bis zu 2 Personen
482 ft²
BalkonKlimaanlageWLAN (kostenlos)Separates WohnzimmerPrivater Whirlpool im InnenbereichEigener Whirlpool
5
Deluxe Gold, Two Double Beds
Zimmerdetails
2 Französische Doppelbetten
Für bis zu 3 Personen
463 ft²
BalkonKlimaanlageWLAN (kostenlos)Separates WohnzimmerPrivater Whirlpool im InnenbereichEigener Whirlpool
6
Suite, 2 Schlafzimmer, Meerblick (Rock Suite Platinum)
Zimmerdetails
1 Großes Doppelbett
und 2 Französische Doppelbetten
Für bis zu 6 Personen
482 ft²
BalkonSeparater EssbereichKlimaanlageWLAN (kostenlos)Separates WohnzimmerPrivater Whirlpool im InnenbereichEigener Whirlpool
Gästebewertungen zu Hard Rock Hotel Riviera Maya - Heaven Adults Only - All Inclusive
8.1
Sehr gut
Basierend auf 585 verifizierten Bewertungen
Wer übernachtet hier?
Geschäftsreisende
8%
Paare
55%
Familien
16%
Gruppen
19%
Alleinreisende
0%
Was Gäste sagen
KI-Zusammenfassung aktueller Gästebewertungen
Im Hard Rock Hotel Riviera Maya – Heaven Adults Only – All Inclusive beschreiben Gäste eine lebhafte Atmosphäre in den Gemeinschaftsbereichen und freundliches Personal, aber auch veraltete Zimmer, aufdringliche Verkäufer und ein ungleichmäßiges Angebot an Speisen und Unterhaltung, was zu sehr unterschiedlichen Aufenthalten führt.
WeiterlesenWar das hilfreich?
Was Gäste sagen
Im Hard Rock Hotel Riviera Maya – Heaven Adults Only – All Inclusive beschreiben Gäste eine lebhafte Atmosphäre in den Gemeinschaftsbereichen und freundliches Personal, aber auch veraltete Zimmer, aufdringliche Verkäufer und ein ungleichmäßiges Angebot an Speisen und Unterhaltung, was zu sehr unterschiedlichen Aufenthalten führt.
Viele Gäste genießen die attraktiven Pools, die Atmosphäre nur für Erwachsene und die Live-Musik am Abend. Wiederkehrende Nachteile sind muffige Gerüche, Lecks, Bauarbeiten, Schädlinge sowie Verzögerungen bei der Reinigung oder Wartung, die den Komfort beeinträchtigen. Das Feedback zur Verpflegung reicht von ausgezeichnet bis mittelmäßig, wobei es Beschwerden über das Buffet, schwierige Reservierungen, gelegentliche Hygienebedenken und Kritik an einigen Getränken gibt; die Küstenlinie ist eine kleine, künstliche Bucht und die Abendangebote können begrenzt sein. Erwarten Sie ein großes, lebhaftes Resort mit Highlights, die zur Geltung kommen, wenn Sie ungleichmäßige Instandhaltung und Verpflegung akzeptieren können.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Ausstattung
Gästen gefallen die attraktiven Pools und die Bereiche nur für Erwachsene sowie die Live-Musik, aber Teile des Resorts waren im Bau. Der Strand ist eine kleine/künstliche Bucht mit zeitweise Seetang, der Transport mit Golfwagen kann knapp sein und die Whirlpools entsprachen nicht den Erwartungen.
Ähnliche Gästebewertungen
10
Jennifer
1. Okt. 2023
·
Aufenthalt für 8 Nächte
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Three pool options with one being adults only was great. The staff and guest were all very friendly.
8
Jamie
13. Nov. 2025
·
Aufenthalt für 4 Nächte
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Marlee
7. Aug. 2025
·
Aufenthalt für 3 Nächte
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
10
Cesar
2. Aug. 2025
·
Aufenthalt für 2 Nächte
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
10
Hilda
28. Okt. 2025
·
Aufenthalt für eine Nacht
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
10
Lindsay
2. Nov. 2023
·
Aufenthalt für 6 Nächte
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Carla Patricia
23. Dez. 2023
·
Aufenthalt für eine Nacht
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
8
Tamara
21. Juli 2023
·
Aufenthalt für 5 Nächte
There us room for improvement ! Hard Rock should assure Entertainment every single day when it comes to nigh-time for adults!! The only reason I will NOT come back or recommend the hotel is because the nightclub doesn't exist on week days Cannot dance at night on week days! After 1030 pm the place is dead!! Heaven bar is only open until 1 am When people are in vacation they want to party!! Otherwise everything is very good!! Food is excellent, great service! And the hotel is very clean and beautiful!!!
There us room for improvement ! Hard Rock should assure Entertainment every single day when it comes to nigh-time for adults!! The only reason I will NOT come back or recommend the hotel is because the nightclub doesn't exist on week days Cannot dance at night on week days! After 1030 pm the place is dead!! Heaven bar is only open until 1 am When people are in vacation they want to party!! Otherwise everything is very good!! Food is excellent, great service! And the hotel is very clean and beautiful!!!
10
Lura
13. Aug. 2025
·
Aufenthalt für 7 Nächte
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
8
Mark
31. Aug. 2025
·
Aufenthalt für 6 Nächte
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Sauberkeit
Sauberkeit und Instandhaltung sind inkonsistent: Mehrere Bewertungen berichten von muffigen Gerüchen, Lecks, Staub, Schädlingen und schmutzigen oder abgenutzten Bereichen, obwohl einige die Gemeinschaftsbereiche sauber fanden. Diese Probleme betrafen manchmal Zimmer und Einrichtungen.
Ähnliche Gästebewertungen
6
Carlos
3. Dez. 2024
·
Aufenthalt für 6 Nächte
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
4
Gavin
10. Aug. 2024
·
Aufenthalt für 3 Nächte
The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
The only good thing about the property is the fitness area. All other areas and aspects of the resort were below subpar in my opinion. The hallways and entryway to some main points throughout the property suffered from leaks and subsequent buckets were everywhere. The landscaped had gum wrappers, snack wrappers and other debris in clear site. The pool area furniture was rather dated and showed visible signs of wear. The waitstaff at the pool was hit or miss, some where good others were very disinterested in helping you. Thats all before I get to the room and the visible mold on the shower head, this in the upgraded Adults Only 2 story terrace room. The steps leading up to the terrace were very dusty, leaving us very uninterested in going back up. I could go on and on, needless to stay I was not happy with my stay. This is not a property that should be rated at 5-Star. I have stayed at many others resorts and this one by far has been the worst. I will not be returning, nor do I recommend it.
6
Jordan Breanne
9. Juli 2023
·
Aufenthalt für 4 Nächte
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
8
Jamie
13. Nov. 2025
·
Aufenthalt für 4 Nächte
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Marlee
7. Aug. 2025
·
Aufenthalt für 3 Nächte
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
2
Cory
24. Nov. 2025
·
Aufenthalt für 5 Nächte
Room was awful, smelt like mold and the head board was all peeling.
Room was awful, smelt like mold and the head board was all peeling.
4
Bricely
28. Juli 2024
·
Aufenthalt für 4 Nächte
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
Property needs major upgrades building is falling apart. My room smell like mold certain areas in the hotel in the Haven, adult building also smell like mold, a lot of water leakage on the floor and coming from the ceiling.
4
GUSTAVO
30. Juli 2023
·
Aufenthalt für 2 Nächte
Ese hotel debería de ser 3 estrellas Las habitaciones están bastante mal Tuve que cambiar 2 veces de habitación La comida de los buffet estan de muy mala calidad
Ese hotel debería de ser 3 estrellas Las habitaciones están bastante mal Tuve que cambiar 2 veces de habitación La comida de los buffet estan de muy mala calidad
6
Claudia M
28. Juli 2024
·
Aufenthalt für 3 Nächte
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
To begin, I want to clarify that the service and staff are excellent and beyond here. All very polite and friendly. However…. This property was in terrible condition when it comes to humidity. And the building infrastructure but the worse was that I had a cockroach coming out of the shower awhile I was taking a shower and all the mirrors were not even swiped!! When I call the reception it took them 40 min to come and spray the room and the smell was unbearable, to tap it off the next morning we had a noise of the maintenance people banging the hammers and the loan at 9 am so this is the reason for my raiting. I have videos and pictures to share
4
Pharen
13. Aug. 2024
·
Aufenthalt für 3 Nächte
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
I paid a $500 deposit when I booked the trip in May. When I arrived at the resort in Aug, I had to pay the full amount as they did not account for the deposit. Although, Expedia recognized it. Also, when I checked in they did not provide any information except the cost if I loose my wrist band. The food and the areas around the property was nice but not the room. There were cracks and water damage in severals spots on the ceiling.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Zimmer
Die Zimmer variieren; einige waren komfortabel, aber viele wirkten veraltet oder klein und hatten Wartungsprobleme wie Lecks, defekte Badewannen, kaputte Riegel oder eine langsame Klimaanlage. Ausblick und Layout können enttäuschen (z. B. Whirlpools auf dem Dach oder Swim-up-Zimmer mit Blick auf Wände), und es kann Lärm geben.
Ähnliche Gästebewertungen
6
Carlos
3. Dez. 2024
·
Aufenthalt für 6 Nächte
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
Lots of construction going on around early December broken water pipe in building one hall flooded our room overall besides that it was a good stay recommended
8
OSCAR
5. Juni 2024
·
Aufenthalt für 4 Nächte
Habitaciones muy pequeñas
Habitaciones muy pequeñas
4
Jenny
20. Aug. 2025
·
Aufenthalt für 4 Nächte
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
It’s ok if you’re looking for mediocre. The interior of the rooms (there were 8 of us) all looked very old, in the sense of too many coats of paint, loose floor, slanted floor and mildew smell. The amenities were nice. The breakfast buffet was the best.
8
Salvador
16. Jan. 2025
·
Aufenthalt für 3 Nächte
TODO EXCELENTE MENOS EL RUIDO DE LOS HUESPEDES EN EL EDIFICIO 2, LLEGABAN GRITANDO EN LA MADRUGADA Y PASABAN HACIENDO RUIDO
TODO EXCELENTE MENOS EL RUIDO DE LOS HUESPEDES EN EL EDIFICIO 2, LLEGABAN GRITANDO EN LA MADRUGADA Y PASABAN HACIENDO RUIDO
6
Jessica Amanda
26. Feb. 2024
·
Aufenthalt für 3 Nächte
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
We spent nearly 3500 on a vacation for two with a swim up room. Our expectations for superior service were met, the staff is wonderful and kind. But in all truth - the food was mediocre at best and the reservation system isn’t the greatest either. We were very disappointed in our all inclusive meals except for Wai - the Thai restaurant. Our swim up pool room faced the restaurant Faro and had no views of the ocean. We literally stared at a wall. Overall, we don’t recommend the hard rock if you’re looking for elevated dining and a peaceful vacation. We were on the adults only side, so we can only speak to that area. But overall, if we ever go back, we would definitely stay elsewhere for the price. We paid over 1000 a day for accommodations and mediocre food.
8
Jamie
13. Nov. 2025
·
Aufenthalt für 4 Nächte
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
Pools, lobbies, and common areas were super cool, modern, and clean. Food was very good and service was always excellent and quick. The bands that played at night were a lot of fun. Our room wasn't perfect. The in-room tub was missing the power button for the jets, so we couldn't turn them on, and when we tried to fill the tub some sand-like substance came out of the jets. It probably hadn't been used in a while. The room was a bit dusty and was most noticed on the headboard. Rooms down the hall were getting totally gutted and upgraded so I'm sure ours was next on the list, which is probably why some things were needing fixed/replaced. The bed was SUPER comfy. I would definitely return to this resort and bring our kid next time. The kid activities and areas look so fun! The one thing we totally missed and wish this resort had was hot tubs! It is advertised that they have them and some of the pools have "spa tubs" - but none are true hot tubs.
6
Shawna
25. Aug. 2024
·
Aufenthalt für 3 Nächte
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
I would expect a little more coming from the Hardrock. The standard staff was amazing and very attentive. Our room was small, their was no shampoo in the bottles, the room took forever to cool, and the terrace level balcony latch didnt work (which wouldn’t have been an issue as it’s a private level terrace) but there were workers fixing the balcony next to ours that hopped over to our balcony. As they were heading down the stairs on our room they saw me and my husband in adult activities on our bed. We have no clue and no warning why they went to our room. The managment did give us a $100usd resort credit for the inconvenience and fixed the latch. Honestly I felt more uncomfortable as their workers saw me naked. The last night of our stay was when we actually felt welcomed. When cleaning came in they decorated our bed and left us a bottle of champagne. I was there with a big wedding group and I own a wedding planning company. I am also a verified vendor with Hardrock international. The adult only side was very underwhelming compared to the family side. But I guess that’s to be expected as adults might want to relax. They will try to have you buy tickets to CocoBongo at the pool… just purchase on your own. Our tickets were very high up and couldn’t even enjoy the show. Overall this wasn’t the vacation I expected especially from a place with the Hardrock name.
8
Jon
18. Feb. 2024
·
Aufenthalt für 11 Nächte
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
The property shows age, for instance. The stairs leading to the roof were old, creaky, and warped. picture showed tub in room. tub was located on roof. not a large jacuzzies like pictured in add. The workers were great, Maria at afar was awesome
4
Christopher
7. Mai 2024
·
Aufenthalt für 4 Nächte
I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
I paid for the adults Heaven since we were there with 60 other family members thst were allbadults and we were the only ones to moved to the family resort. Our room had a water leak in the ceiling as well...and the concierge was only able to book dinner reservations between 11am-2pm which was when we were away for excursions. Could keep going but it was a great experience for us but we did tye best we can.
8
Mark
31. Aug. 2025
·
Aufenthalt für 6 Nächte
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
Lots of construction which i understand is necessary but also is annoying when you pay good money for a vacation..staff was fantastic...pretty much stayed on the adult side the whole time...rooms were nice but a bit dated..
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Service
Das Personal wird häufig als freundlich und zuvorkommend im gesamten Resort gelobt. Wiederkehrende Beschwerden sind aggressive Angebote für Mitgliedschaften, gelegentlich langsamer oder unaufmerksamer Service sowie einige Probleme beim Check-in oder die Reinigung.
Ähnliche Gästebewertungen
10
Anita
20. Feb. 2025
·
Aufenthalt für 6 Nächte
Resort was even better than the pictures. Amazing staff, very accommodating.
Resort was even better than the pictures. Amazing staff, very accommodating.
2
María Teresa Soto
11. Jan. 2025
·
Aufenthalt für 4 Nächte
No me dieron al registrarme lo que compré que fue una habitación en zona de adultos, los meseros tardaban horas en atender y levantar los platos sucios, las sopas y cremas del buffet estaban espantosas, todos los días que fui a el buffet y en la cafetería tenían una crema de champiñones que ya estaba con espuma, estaba agria y el Chef todavía dijo que estaba buena, para llevarnos la contraria. No fue nada buena la experiencia, me extraÑa que se cataloguen 5 estrellas.
No me dieron al registrarme lo que compré que fue una habitación en zona de adultos, los meseros tardaban horas en atender y levantar los platos sucios, las sopas y cremas del buffet estaban espantosas, todos los días que fui a el buffet y en la cafetería tenían una crema de champiñones que ya estaba con espuma, estaba agria y el Chef todavía dijo que estaba buena, para llevarnos la contraria. No fue nada buena la experiencia, me extraÑa que se cataloguen 5 estrellas.
10
Nayilah Francesca
9. Juni 2025
·
Aufenthalt für 2 Nächte
I loved it! I definitely want to go back! The staff was warm & friendly.
I loved it! I definitely want to go back! The staff was warm & friendly.
6
Lori
1. Feb. 2024
·
Aufenthalt für 6 Nächte
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
Manu at Faro is amazing. Loved Japanese restaurant forgot his name. I loved that Everyone spoke English really well. it’s a beautiful nice place. I would have given 5 stars ⭐️ But I did not like is our very first morning there they kept us in a sells meeting, trying to push sells. We had to tell 5 people NO. Not the time or the place to push sells. We are on vacation! We want fun and not to be pushed around by sell people!!!
6
Billy
26. Juni 2024
·
Aufenthalt für 5 Nächte
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
The food was 5 stars and the drinks were amazing. Hotel staff get 2 stars. Major issues with our room and trying to get housekeeping to clean the room on time. Front staff then tried to trick us into signing a waiver of claims and rights because it was raining so bad people were falling and getting injured at the resort. When we declined to sign away our rights, everyone became very cold.
4
Chad
2. Feb. 2024
·
Aufenthalt für 8 Nächte
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
1st be warned as soon as you enter the resort you will be escorted to the lobby where they will try to sell you time share and you will not be checked in until this happens We stayed at the heaven adults only side which was nice but there were zero activities going on at the pool, there is not adults only lobby so enjoy the kids running around the lobby. Also the majority of the guests are in the late stages of their life. If you want to have fun at the pool go somewhere else because the only other pools is hacienda azul where you can enjoy Kenya, and ping pong completions kids are also allowed at this pool so don’t hold your breath for adult fun. The employees are nice and accommodating The room was mediocre I upgraded to a rooftop room in which the hot tub had two temperatures scalding hot or freezing cold, the new tubs they put in are not wired to allow the jets to work. More on the room spent two days without power and no water intermittently. The adult side which is called heaven has zero bars with exception to the bar in the restaurant, also beware if you stay at heaven they will tell you only heaven guests can be over in the adults only pool by way of special bracelets, the fact is they let anyone from any level of stay partake in the heaven side of the property. 3 years ago this place was a great time and a ton of activities for adults. New ownership and it’s gone to the wayside. I will not return.
10
Tara
12. Nov. 2024
·
Aufenthalt für 4 Nächte
The employees were amazing. We had a wonderful vacation.
The employees were amazing. We had a wonderful vacation.
10
Pedro
8. Nov. 2024
·
Aufenthalt für eine Nacht
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Excellent service from all staff. Very good food and services in all restaurants visited so far.
8
Rocío
5. Nov. 2024
·
Aufenthalt für 3 Nächte
En general la atención por parte del personal que atiende en recepción, maletas y restaurantes es excelente, personalizan el trato; hay buena variedad en la comida de los restaurantes, nos tocó una recamara con muy buena vista al mar. Lo que nos desagrado fue la insistencia del personal de legendary y el trato tanto en las formas y la manera de dirigirse hacia nosotros, pues hasta mostraron una actitud de enojo por no adquirir la membresía. Esto la verdad si deberían cuidarlo,creo que hay formas más cordiales para atender, pues si vi diferencia vs otras marcas con lss que también ya hemos tenido la.experiencia
En general la atención por parte del personal que atiende en recepción, maletas y restaurantes es excelente, personalizan el trato; hay buena variedad en la comida de los restaurantes, nos tocó una recamara con muy buena vista al mar. Lo que nos desagrado fue la insistencia del personal de legendary y el trato tanto en las formas y la manera de dirigirse hacia nosotros, pues hasta mostraron una actitud de enojo por no adquirir la membresía. Esto la verdad si deberían cuidarlo,creo que hay formas más cordiales para atender, pues si vi diferencia vs otras marcas con lss que también ya hemos tenido la.experiencia
10
Lura
13. Aug. 2025
·
Aufenthalt für 7 Nächte
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Lage
Das Resort ist groß und weitläufig, so dass man lange Wege zurücklegen muss und es nur wenige Golfwagen gibt. Die Küstenlinie ist ein kleiner, buchtenartiger oder künstlicher Strand und keine breite, badbare Küstenlinie.
Ähnliche Gästebewertungen
4
Saul
7. Okt. 2023
·
Aufenthalt für 6 Nächte
No beach
No beach
8
Aileen Amiscosa De Las
12. Juni 2025
·
Aufenthalt für 5 Nächte
different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
different dining options. we were far from the main entertainment. building 1 all adults heaven. staff were great n very friendly!
10
Jennifer
1. Okt. 2023
·
Aufenthalt für 8 Nächte
Three pool options with one being adults only was great. The staff and guest were all very friendly.
Three pool options with one being adults only was great. The staff and guest were all very friendly.
10
Carmen
6. Aug. 2025
·
Aufenthalt für 4 Nächte
Animals around
Animals around
10
Cesar
2. Aug. 2025
·
Aufenthalt für 2 Nächte
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
Servicio de alimentos muy bueno, los restaurantes a la carta no te limitan a un platillo ni a una sola entrada por noche. La playa es artificial
10
Hilda
28. Okt. 2025
·
Aufenthalt für eine Nacht
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
Gracias a los chicos de concierge y recepción por ayudarme con mi habitación y pude usar la habitación más tiempo mi vuelo salía muy tarde y precisamente por eso me ayudaron a salir más tarde, una atención excelente me sentí muy satisfecha con todo en el hotel, totalmente recomendado desde el momento uno, amé los restaurantes que a parte de tener vistas increíbles tienen comida de calidad sobretodo un personal excelente fui sola y necesitaba grabar contenido para redes sociales en cuanto a degustación y los chicos tanto meseros como hostess se prestaron de una manera muy accesible para las grabaciones, sin duda esperen un reel de mucha satisfacción acerca del hotel y sus restaurantes, de las instaciones en perfecto estado y totalmente limpias sobre todo me sorprendió la fauna que existe aún en el lugar ame nadar con peces en las caletas y cobre todo el paisaje es de otro nivel. Tiene todo el lugar!!! Joseph, Héctor, Iván, Jair Gracias por todo
10
Lindsay
2. Nov. 2023
·
Aufenthalt für 6 Nächte
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Carla Patricia
23. Dez. 2023
·
Aufenthalt für eine Nacht
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
Muy bonitas las instalaciones solo falta más transportacion a las habitaciones y áreas hay mucho que caminar y se pierde mucho tiempo además hay g nte mayor que no pued caminar esas distancias
10
Lura
13. Aug. 2025
·
Aufenthalt für 7 Nächte
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
Pools close too early. 7pm... that sucks... property nice... rooms nice food excellent.. truly all inclusive... beach sucked... small and it was seaweed season so don't go during this time.. I was there at the end of July... alsp be aware of the time share crap... too many people trying to sell a time share... but I will go back... for sure..
10
OMAR
9. Feb. 2025
·
Aufenthalt für 4 Nächte
Excelente opción para viajar con familia o en pareja. Muy buena calidad de bebidas y alimentos, playa súper tranquila excelente para niños o adultos mayores.
Excelente opción para viajar con familia o en pareja. Muy buena calidad de bebidas y alimentos, playa súper tranquila excelente para niños o adultos mayores.
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
Gastronomie
Die Qualität des Essens ist gemischt: Viele Gäste haben die Restaurants und Getränke genossen, während andere die Buffets als mittelmäßig empfanden und Reservierungen schwer zu bekommen waren. Einige meldeten Hygienebedenken oder Erkrankungen, und einige sagten, dass die Getränke verwässert waren oder es spät in der Nacht begrenzte Optionen gab.
Ähnliche Gästebewertungen
6
Jordan Breanne
9. Juli 2023
·
Aufenthalt für 4 Nächte
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
The room was very clean. Unfortunately didn’t get to use the tub in the room the water was coming out very yellow/orange. Restaurants were good until mice poop fell from the ceiling on to my food. :( lots of monkeys running the property. I felt like I was in the movie Jumanji. Room service never came to clean our room the entire 5 night stay. A little disappointed..
6
Steven
29. Aug. 2023
·
Aufenthalt für 3 Nächte
Pros: The staff was nice and friendly, and the food was decent. The Brazilian steak house "Ipanema" was amazing and the best dining experience at the resort. The staff at the faro restaurant were so nice. Cons: First let me say the drinks are 100% watered down. Even a straight shot of tequila from an unopened bottle is not the same as the US. What would get me buzzed at home didn't even faze me here. Not sure if its special lower proof alcohol or what. Second the biggest disappointment was the fact that wine is not all-inclusive, the only wine included is literally $2 trash wine from Chile. If you want good wine its only by the bottle and the price is extremely inflated like 5X the cost in the states. In terms of entertainment it was a let down, the day we arrived the waterpark closed due to broken pumps and we were informed it would be months until they were repaired. The Mayan stage show was marketed as family friendly but was so scary that kids were crying and even my wife and I left because it was too dark bordering demonic. Conclusion: If its just a couple and you want to just lounge by the pool and eat and drink all day then its ok. If you are family I would pick something else like Xcaret.
Pros: The staff was nice and friendly, and the food was decent. The Brazilian steak house "Ipanema" was amazing and the best dining experience at the resort. The staff at the faro restaurant were so nice. Cons: First let me say the drinks are 100% watered down. Even a straight shot of tequila from an unopened bottle is not the same as the US. What would get me buzzed at home didn't even faze me here. Not sure if its special lower proof alcohol or what. Second the biggest disappointment was the fact that wine is not all-inclusive, the only wine included is literally $2 trash wine from Chile. If you want good wine its only by the bottle and the price is extremely inflated like 5X the cost in the states. In terms of entertainment it was a let down, the day we arrived the waterpark closed due to broken pumps and we were informed it would be months until they were repaired. The Mayan stage show was marketed as family friendly but was so scary that kids were crying and even my wife and I left because it was too dark bordering demonic. Conclusion: If its just a couple and you want to just lounge by the pool and eat and drink all day then its ok. If you are family I would pick something else like Xcaret.
6
Colleen
9. Jan. 2024
·
Aufenthalt für 5 Nächte
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
Making dinner reservations was ridiculously difficult because they don’t tell you to add a zero to your booking number for the app! We were there five days and never got a reservation for a restaurant! Food was meh. Bread cheese and fruit were good. Room was beautiful.
10
Jeffery
5. März 2023
·
Aufenthalt für 6 Nächte
Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
Tried to get into a couple restaurants and could t get reservation during our week stay. More availability for restaurants.
6
Marlee
7. Aug. 2025
·
Aufenthalt für 3 Nächte
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
I had a few issues while there but the woman at the Heaven desk called me as much as possible to try and fix the issues. Buffet food not very good but Thai restaurant was good. Pools beautiful and pool bar was nice. The jacuzzi on the beach was very dirty.
10
Pedro
8. Nov. 2024
·
Aufenthalt für eine Nacht
Excellent service from all staff. Very good food and services in all restaurants visited so far.
Excellent service from all staff. Very good food and services in all restaurants visited so far.
4
Juan Carlos
28. Juni 2025
·
Aufenthalt für 6 Nächte
Sinceramente tenía mejores expectativas, el hotel con falta de mantenimiento en general, el baño de nuestra habitación todo el tiempo tenía olor desagradable, en la alberca pisamos huesos de costillitas y estaba muy sucia, te llaman todo el tiempo a la habitación para decirte que tienes un beneficio y cupones, la persona que te ponen como supuesto anfitrión a ti llegada solo te busca para que pongas una buena reseña. Pero el colmo fue que al tercer día de nuestra estancia mi esposa se enfermó de gastroenteritis infecciosa por alimentos, la doctora del hotel no estaba y tuvimos que salir a buscar un médico, además de que el costo de la consulta en el hotel es de 3,500 pesos y los medicamentos tienes que salir a buscarlos porque ahí no tienen más que lo básico. Además de que como mi esposa no podía salir de la habitación llamamos para ver si podían llevarle caldo con verdura o algo que pudiera comer cuando al fin pudo hacerlo y no nos dieron opción de nada, así que nuevamente tuve que salir a comprar algo para que pudiera comer. De verdad muy decepcionados de la experiencia en el hotel. No quiero alargarme más pero definitivamente no lo podría recomendar.
Sinceramente tenía mejores expectativas, el hotel con falta de mantenimiento en general, el baño de nuestra habitación todo el tiempo tenía olor desagradable, en la alberca pisamos huesos de costillitas y estaba muy sucia, te llaman todo el tiempo a la habitación para decirte que tienes un beneficio y cupones, la persona que te ponen como supuesto anfitrión a ti llegada solo te busca para que pongas una buena reseña. Pero el colmo fue que al tercer día de nuestra estancia mi esposa se enfermó de gastroenteritis infecciosa por alimentos, la doctora del hotel no estaba y tuvimos que salir a buscar un médico, además de que el costo de la consulta en el hotel es de 3,500 pesos y los medicamentos tienes que salir a buscarlos porque ahí no tienen más que lo básico. Además de que como mi esposa no podía salir de la habitación llamamos para ver si podían llevarle caldo con verdura o algo que pudiera comer cuando al fin pudo hacerlo y no nos dieron opción de nada, así que nuevamente tuve que salir a comprar algo para que pudiera comer. De verdad muy decepcionados de la experiencia en el hotel. No quiero alargarme más pero definitivamente no lo podría recomendar.
10
Lindsay
2. Nov. 2023
·
Aufenthalt für 6 Nächte
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
The food and drinks were very good for Mexico. The rooms where nice. The staff were very attentive. Our only small complaint was that there wasn’t enough golf carts taking people to and from the two lobbies.
10
Alejandro
8. Dez. 2024
·
Aufenthalt für 3 Nächte
Todo excelente, la comida muy rica, todos muy amables
Todo excelente, la comida muy rica, todos muy amables
10
Juan
13. Mai 2025
·
Aufenthalt für 3 Nächte
Everything was worth it! 5 start resort for sure. Food was amazing
Everything was worth it! 5 start resort for sure. Food was amazing
War das hilfreich?
KI-Zusammenfassung aktueller Gästebewertungen
10
Abraham
28. Juli 2026
·
Aufenthalt für 3 Nächte
Súper recomendado, gracias por su atención
Súper recomendado, gracias por su atención
4
Christina
14. Juli 2026
·
Aufenthalt für 6 Nächte
This was our 2nd trip to Hard Rock R. Maya. I was disappointed to say the least, overall it was not very clean, especially the swimming pools; pools were disgusting. The staff was not very helpful, and less attentive than I have experienced at other Hard Rocks. As soon as we checked in, we told the staff immediately that we did not want to become a member and that we were not going to go to the meeting about becoming a member, seems service went down hill really quick for us after that.
This was our 2nd trip to Hard Rock R. Maya. I was disappointed to say the least, overall it was not very clean, especially the swimming pools; pools were disgusting. The staff was not very helpful, and less attentive than I have experienced at other Hard Rocks. As soon as we checked in, we told the staff immediately that we did not want to become a member and that we were not going to go to the meeting about becoming a member, seems service went down hill really quick for us after that.
8
Geordan
7. Juli 2026
·
Aufenthalt für 3 Nächte
Beautiful large property. Overall the stay was good enough. Checking was a little hectic. The woman who took care of our room was exceptional and the highlight of our stay also the man who took care of the minibar and snacks. Many restaurants but since the resort has 2 sides you have to travel far if you want to explore all of them. Needless to say It was not easy to get from one side of the resort to the other the carts do not come when you call that’s if anyone answers. Since we stayed on the adult side in order to get to the family side we would have yo take 2 carts or walk to the lobby and get a cart to the family side. It was an inconvenience and would have been much better if we could just get a cart when called like at other hard rock hotels we have stayed in the past. There were hardly any restaurants open during the day only buffets also only buffet for breakfast. Not sure why the pool bar closed 2 hrs before the pool? around 3:30. Bartenders in the resort not very friendly.
Beautiful large property. Overall the stay was good enough. Checking was a little hectic. The woman who took care of our room was exceptional and the highlight of our stay also the man who took care of the minibar and snacks. Many restaurants but since the resort has 2 sides you have to travel far if you want to explore all of them. Needless to say It was not easy to get from one side of the resort to the other the carts do not come when you call that’s if anyone answers. Since we stayed on the adult side in order to get to the family side we would have yo take 2 carts or walk to the lobby and get a cart to the family side. It was an inconvenience and would have been much better if we could just get a cart when called like at other hard rock hotels we have stayed in the past. There were hardly any restaurants open during the day only buffets also only buffet for breakfast. Not sure why the pool bar closed 2 hrs before the pool? around 3:30. Bartenders in the resort not very friendly.
10
MOHD
6. Juli 2026
·
Aufenthalt für eine Nacht
It’s amazing
It’s amazing
6
Daryl
28. Juni 2026
·
Aufenthalt für 2 Nächte
He estado en mas de 7 hotels de Mexico, y nunca he dejado ningun review negativo. En este caso lo hago porque realmente espero que ayude a mejorar. El hotel en cualquier momento colapsa por falta de mantenimiento, los cojnes de la piscina descocidos, sucios, una cucaracha inmensa en la habitacion, el shower con salideros, los pisos sucios, nunca hubo un recibimiento como en otros lugares, la mayoria de los restaurantes cerrados Excepto la humildad de meseros y meseras no tengo nada que rescatar, por suerte fueron 2 dias, sino me hubiese trasladado a otro hotel.
He estado en mas de 7 hotels de Mexico, y nunca he dejado ningun review negativo. En este caso lo hago porque realmente espero que ayude a mejorar. El hotel en cualquier momento colapsa por falta de mantenimiento, los cojnes de la piscina descocidos, sucios, una cucaracha inmensa en la habitacion, el shower con salideros, los pisos sucios, nunca hubo un recibimiento como en otros lugares, la mayoria de los restaurantes cerrados Excepto la humildad de meseros y meseras no tengo nada que rescatar, por suerte fueron 2 dias, sino me hubiese trasladado a otro hotel.
Richtlinien der Unterkunft
Check-in
Check-out
Von 15:00 bis 05:30
Bis 12:00
Optionale Extras
Zusätzliche kostenpflichtige Dienstleistungen, die Sie anfragen können.
Mehr anzeigenHaben Sie eine Frage?
Die KI antwortet sofort, auf Basis der Hotelinformationen.
Preise für kommende Reisedaten
November 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Dezember 2026
So. | Mo. | Di. | Mi. | Do. | Fr. | Sa. |
|---|---|---|---|---|---|---|
Günstiger
Teurer
Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.
Preise in USD für 2 Gäste, täglich aktualisiert.
- 2026-10-31: 457.6716278656006USD
- 2026-11-01: 385.48277064819337USD
- 2026-11-02: 385.48277064819337USD
- 2026-11-03: 385.48277064819337USD
- 2026-11-04: 392.85397476501464USD
- 2026-11-05: 406.44652710723875USD
- 2026-11-06: 408.0849939971924USD
- 2026-11-07: 450.1484676422119USD
- 2026-11-08: 426.3728396484375USD
- 2026-11-09: 422.4304912399292USD
- 2026-11-10: 422.4304912399292USD
- 2026-11-11: 500.33270666656495USD
- 2026-11-12: 611.1758684417724USD
- 2026-11-13: 461.3815989532471USD
- 2026-11-14: 509.120014553833USD
- 2026-11-15: 454.2499837493896USD
- 2026-11-16: 396.4654785690308USD
- 2026-11-17: 397.460028894043USD
- 2026-11-18: 406.96999983062744USD
- 2026-11-19: 444.3959412597656USD
- 2026-11-20: NO DATA
- 2026-11-21: 395.2062525604248USD
- 2026-11-22: 385.48277064819337USD
- 2026-11-23: 455.9699997329712USD
- 2026-11-24: 540.9699939834595USD
- 2026-11-25: 585.2252105987549USD
- 2026-11-26: 505.9699842880249USD
- 2026-11-27: 500.38277767333983USD
- 2026-11-28: 388.7668476638794USD
- 2026-11-29: 385.48277064819337USD
- 2026-11-30: 385.48277064819337USD
- 2026-12-01: 421.39000546569827USD
- 2026-12-02: 406.98999405517577USD
- 2026-12-03: 433.41323333892825USD
- 2026-12-04: 458.169056829834USD
- 2026-12-05: 458.169056829834USD
- 2026-12-06: 420.8349862991333USD
- 2026-12-07: 420.8349862991333USD
- 2026-12-08: 426.4229106552124USD
- 2026-12-09: 426.97000048828124USD
- 2026-12-10: 426.97000048828124USD
- 2026-12-11: 446.00580102844236USD
- 2026-12-12: 446.00580102844236USD
- 2026-12-13: 426.4229106552124USD
- 2026-12-14: 426.97000048828124USD
- 2026-12-15: 426.97000048828124USD
- 2026-12-16: 426.4229106552124USD
- 2026-12-17: 426.4229106552124USD
- 2026-12-18: 498.95180640258786USD
- 2026-12-19: 534.7261565277099USD
- 2026-12-20: 438.4073121368408USD
- 2026-12-21: 453.38247365112306USD
- 2026-12-22: 453.9699962493896USD
- 2026-12-23: 467.36308484039307USD
- 2026-12-24: NO DATA
- 2026-12-25: NO DATA
- 2026-12-26: NO DATA
- 2026-12-27: 708.9999874267578USD
- 2026-12-28: 689.0852612823486USD
- 2026-12-29: 981.1898765655518USD
- 2026-12-30: 973.836034954834USD
- 2026-12-31: 973.836034954834USD
Es wird ein Transferservice vom Flughafen angeboten (eventuell gegen Gebühr). Bitte teile der Unterkunft dazu vor der Anreise deine Ankunftszeit mit. Die entsprechenden Kontaktinformationen findest du auf deiner Buchungsbestätigung. Die Mitarbeiter der Rezeption heißen dich bei deiner Ankunft willkommen. Von der Unterkunft zur Verfügung gestellte Informationen werden ggf. mit automatischen Übersetzungstools übersetzt.
Der Check-in muss von einer Person durchgeführt werden, die mindestens 18 Jahre alt ist.
- Für zusätzliche Personen fallen möglicherweise Gebühren an, die abhängig von den Bestimmungen der Unterkunft variieren können.
- Beim Check-in werden ggf. ein Lichtbildausweis und eine Kreditkarte, Debitkarte oder Kaution in bar für unvorhergesehene Aufwendungen verlangt.
- Je nach Verfügbarkeit beim Check-in wird versucht, Sonderwünschen entgegenzukommen, sie können jedoch nicht garantiert werden. Eventuell fallen zusätzliche Gebühren an.
- Diese Unterkunft akzeptiert Kreditkarten, Debitkarten und Bargeld.
- Diese Unterkunft ist mit Sicherheitseinrichtungen wie einem Rauchmelder ausgestattet
- Diese Unterkunft verfügt über Außenbereiche wie Balkone oder Terrassen, die möglicherweise nicht für Kinder geeignet sind. Bei Bedenken wende dich am besten vor deiner Ankunft direkt an die Unterkunft, um sicherzustellen, dass dir ein passendes Zimmer zur Verfügung gestellt wird.
- In dieser Unterkunft sind Haustiere nur in bestimmten Zimmern erlaubt. Daneben sind noch weitere Einschränkungen in Bezug auf Haustiere zu beachten (zusätzlich anfallende Kosten sind im Abschnitt „Gebühren“ aufgeführt). Die Mitnahme eines Haustieres muss grundsätzlich direkt mit der Unterkunft abgeklärt werden. Die Kontaktinformationen findest du auf der Buchungsbestätigung.
Unternehmensdetails
Registrierungsnummer der Unterkunft 008-007-000402/2025
- Gebühr für den Flughafentransfer: 68 USD pro Person (Hin- und Rückfahrkarte)
- Gebühr für Haustiere: 150 USD pro Haustier, pro Aufenthalt
Die oben aufgeführte Liste enthält vielleicht nicht alle Informationen. Gebühren und Kautionen enthalten eventuell keine Steuern und können sich ändern.
Beliebte Annehmlichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Restaurant
Pool
Business-Center
Zimmerservice
Services
Business-Center
Informationsschalter für Ausflüge
Babysitting/Kinderbetreuung
Reinigung
Bankett-Ausstattung
Safe
Geldautomat
Fahrradvermietung
Gepäckaufbewahrung
Ausgewiesene Raucherzone
Waschsalon mit Selbstbedienung
24-Hour Front Desk
Bingo
Allgemein
Zimmerservice
Restaurant
Nichtraucher-Zimmer
Sauna
Whirlpool/Jacuzzi
Massage
Spa & Wellness Center
Friseur/Schönheitssalon
Pool-Bar
Frühstück auf dem Zimmer
Nur für Erwachsene
Beach Sun Loungers
Snack Bar/Deli
Aktivitäten
Pool
Tennisplätze
Privatstrand
Garten
Golfplatz (in der Nähe)
Strand (in der Nähe)
Billard
Pool im Freien
Live-Musik
Evening Entertainment
Pool (Infinity)
Gartenmöbel
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Water Park
Parkmöglichkeiten
Parkmöglichkeiten
Flughafen-Shuttleservice
Parkservice
Kostenfreies Parken
Parking Onsite
Internet
Kostenloses W-LAN