Name: Barceló Guatemala City
Address: 7 avenida 15-45 zona 9, Guatemala, Département du Guatemala, GT
Price range: 102 $US–676 $US per night
Rating: 8.88

Ce qu'en disent des voyageurs

Au Barceló Guatemala City, les voyageurs soulignent la propreté irréprochable, un petit-déjeuner copieux, un accès aisé à l'aéroport grâce à une navette gratuite, et des équipements agréables tels qu'une grande piscine, un jacuzzi, une salle de sport bien équipée, plusieurs restaurants sur place et des espaces insonorisés pour un séjour reposant.

Le service est généralement aimable et professionnel, bien que plusieurs commentaires mentionnent des files d'attente longues à l'enregistrement, une reconnaissance irrégulière des réservations ou des avantages, des problèmes récurrents avec les cartes-clés/l'activation des ascenseurs, et des réponses parfois peu utiles. Les chambres sont confortables et souvent spacieuses, avec une bonne insonorisation et quelques balcons offrant une vue sur le volcan, mais plusieurs clients notent des salles de bain vieillottes, des douches faibles ou qui fuient, et des problèmes d'entretien occasionnels tels que des gouttes d'eau de la climatisation ou des moquettes usées. La restauration est particulièrement appréciée au petit-déjeuner, tandis que certains jugent les buffets du dîner chers ou médiocres et le service en chambre lent ou les plats froids. Dans l'ensemble, attendez-vous à un séjour pratique, avec tous les services d'un hôtel de loisirs et un bon rapport qualité-prix.

Équipements

Propreté

Chambres

Service

Emplacement

Repas

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Équipements

Les clients apprécient la grande piscine extérieure, le jacuzzi et la salle de sport bien équipée, ainsi que les nombreux restaurants/bars sur place et la navette gratuite pour l'aéroport sur réservation. Certains notent des espaces spa/sauna en rénovation ou datés et des attentes occasionnelles pour les ascenseurs.

Avis de voyageur à ce sujet

10

Maria

16 sept. 2025

·

A séjourné 2 nuits

Hotel otimo, academia sensacional, area de lazer otima e localizacao excelente.

10

LAURENT

14 févr. 2026

·

A séjourné 1 nuit

Chambre spacieuse, parfaitement équipée. Salle de bain un peu vieillissante. Petit-déjeuner de très bonne qualité avec beaucoup de choix. Personnel accueillant. Navette gratuite pour l’aéroport bien utile (environ 10 mn). Piscine que nous n’avons pas utilisée qui semble agréable. Au total un excellent choix d’hôtel à l’arrivée ou au départ d’un vol avec un rapport qualité prix tout à fait correct

10

Leonard

17 févr. 2026

·

A séjourné 1 nuit

The hotel was clean and modern. The room was extremely comfortable, especially the beds. The pool was also fantastic. I very nice respite in a very busy city.

10

Francesca

18 oct. 2025

·

A séjourné 2 nuits

The hotel has an incredible lobby, lovely pool, reasonable gym and the room is spacious, comfy and meets expectations. Has the feel of a luxury hotel from the 90s that is a bit dated.

10

Traci

18 sept. 2025

·

A séjourné 1 nuit

After a long flight, the shuttle was there waiting for us and check-in was easy. We were jet lagged and didn’t get to enjoy the amenities much, but the hot tub eased us into a nice sleep after days of travel.

8

Louis

9 sept. 2025

·

A séjourné 1 nuit

The property is large with many amenities. The gym is large and the steam room and sauna are in excellent working conditions.

10

Ekaterina

5 juil. 2025

·

A séjourné 2 nuits

Excellent hotel. Rooms are large and clean, location - close to aiport with a shuttle. Staff is super helpful. Food options are very good but overpriced as expected. I loved the heated pool, gym and a hottub.

8

Ricardo

18 sept. 2025

·

A séjourné 7 nuits

Está bien en el servicio y atentos el desayuno bufet es variado, aunque estaban remodelando algunas habitaciones y baños del spa sauna, espero que queden bien, estaba viejo y deteriorado

10

Michael

22 févr. 2026

·

A séjourné 1 nuit

A very fancy hotel with beautiful rooms and amazing facilities. I think they have four different gyms as well as a full sauna and steering plus a hot tub next to their beautiful pool. Tons of restaurants and the windows are well insulated to keep out the noise of the city at night. I only wish we couldn’t stay longer.

10

martin

25 déc. 2025

·

A séjourné 1 nuit

Nice room nice pool nice gym. Premier suite was worthwhile

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Propreté

Les commentaires mettent systématiquement en avant la propreté des chambres et des espaces communs. Quelques personnes mentionnent des moquettes usées ou des finitions vieillottes.

Avis de voyageur à ce sujet

2

Irma

28 oct. 2025

·

A séjourné 1 nuit

It was great, food was good service was alright. The room was ok. But found a big bed bug in my room that ruined my experience.

10

erica

8 oct. 2025

·

A séjourné 1 nuit

The hotel is clean but very dated. It needs an update

10

Ana

30 nov. 2025

·

A séjourné 2 nuits

Barcelo is a nice, clean and comfortable place to stay

10

Leonard

17 févr. 2026

·

A séjourné 1 nuit

The hotel was clean and modern. The room was extremely comfortable, especially the beds. The pool was also fantastic. I very nice respite in a very busy city.

10

Andres

16 nov. 2025

·

A séjourné 4 nuits

Very clean room, great staff, very courteous, great food, incredible environment

10

Lidia

19 nov. 2025

·

A séjourné 1 nuit

Muy limpio todo y el personal fue muy amable

4

Roberto

16 sept. 2025

·

A séjourné 1 nuit

Hotel has seen better days, our bathroom was old and not well maintained, ugly tiles stains in the batch for example, smelly carpets

8

Kristen

8 juin 2025

·

A séjourné 3 nuits

We stay at the Barcelo for a city break as we live in rural Guatemala. The staff is lovely and we love the pool. While not normal, there was a cleanliness issue with our carpet which I have addressed with the hotel directly. Thats why I gave the 4 stars.

10

Anthony

1 nov. 2025

·

A séjourné 2 nuits

Room was very clean exceptional staff property well-maintained. Food was very good. I give it a five star.

10

Isaias

5 févr. 2026

·

A séjourné 1 nuit

Everything was clean and the staff was kind

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Chambres

Les chambres sont spacieuses et confortables, avec une bonne insonorisation, et certaines disposent de balcons avec vue sur le volcan ou la ville. Plusieurs clients signalent des salles de bain vieillottes et des problèmes d'entretien occasionnels tels que des douches faibles ou qui fuient et des gouttes d'eau de la climatisation.

Avis de voyageur à ce sujet

10

Sandra lucrecia

14 sept. 2025

·

A séjourné 1 nuit

Esta es la segunda vez que me quedo y fue una experiencia muy grata, hoy me quede una en una suite con vistas a los volcanes, super recomendad, vale la pena. Todo muy limpio y el personal siempre muy atento.

10

Kristen

29 sept. 2025

·

A séjourné 1 nuit

We staybat the Barcelo often. Its great as our stop for the airport or for a weekend get away. My only complaint is they need to clean/steam clean the room carpets. In reality they are ready for a replacement.

10

boris

14 sept. 2025

·

A séjourné 1 nuit

The only thing I did not like was the bathrooms shower is super outdated.

8

Melissa

30 août 2025

·

A séjourné 2 nuits

This property is OLD SCHOOL, which has pros and cons. Decor and design is OLD, yet high quality….imagine early 90s, some elements earlier than that. The service is old school, which is actually good. Proper, courteous, no attitude. If you’re in a hurry, you may be frustrated. Its proximity to the airport is also a +/-. Convenient- yes. Noisy- yes. There wasn’t much to do in the immediate area. No restaurants within a reasonable walking distance. As a Gold status member and VIP resort, I found it frustrating that it was MY responsibility to remind staff every step of the way of the benefits and inclusions. This should be flagged on my folio. I shouldn’t have to tell every server that I’m entitled to a discount at the restaurant. Why can’t the night auditor just adjust my bill? You also have to remind the front desk that you’re entitled to an upgrade, if available at the time of check-in. Again, that should be flagged on my reservation. The resort is well staffed and impeccably clean.

10

LAURENT

14 févr. 2026

·

A séjourné 1 nuit

Chambre spacieuse, parfaitement équipée. Salle de bain un peu vieillissante. Petit-déjeuner de très bonne qualité avec beaucoup de choix. Personnel accueillant. Navette gratuite pour l’aéroport bien utile (environ 10 mn). Piscine que nous n’avons pas utilisée qui semble agréable. Au total un excellent choix d’hôtel à l’arrivée ou au départ d’un vol avec un rapport qualité prix tout à fait correct

8

Nancy

13 févr. 2026

·

A séjourné 1 nuit

The room is comfortable, the concierge was very nice, the balcony and the view were very pretty.

6

gal

3 févr. 2026

·

A séjourné 3 nuits

the room is OK, the bed and pillow are decent, but not great the shower was a light drizzle and althou I asked, it was not fixed also, make sure to shcek in before night or it will take a long time

4

Jonathan

29 juil. 2025

·

A séjourné 2 nuits

Bed was comfy and room fairly comfortable though outdated. Check in was extremely slow and keycard didn’t work on my first 2 tries — I saw many other guests coming to the front desk with the same issue. The ac dripped onto the floor making the carpet wet and mildew-y at all times. Staff is friendly

8

Crystal

22 mai 2025

·

A séjourné 1 nuit

Older hotel with Beautiful lobby. Airport shuttle available which is great. Rooms are a bit dated but clean and bed was comfortable. Had a balcony which over looked the main road which we enjoyed. Couldn’t hear any road noise.

6

Larissa mercedes

10 janv. 2026

·

A séjourné 2 nuits

Ya necesita una remodelación urgente en las habitaciones.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Service

Le personnel est largement décrit comme aimable et serviable, mais plusieurs commentaires font état de longues files d'attente à l'enregistrement, d'une prise en compte irrégulière des types de chambres ou des avantages, et de problèmes récurrents avec les cartes-clés/l'activation des ascenseurs.

Avis de voyageur à ce sujet

4

Lilian R

30 oct. 2025

·

A séjourné 1 nuit

Front desk gave bad service.

10

Clara Lillian

27 oct. 2025

·

A séjourné 7 nuits

Excellent customer service

8

Doron

1 nov. 2025

·

A séjourné 3 nuits

Great. Lacking staff at reception.

6

Tanya

4 sept. 2025

·

A séjourné 1 nuit

I reserved a superior king room with a terrace but got a room with double beds and no terrace. The front desk staff member checked us in as if there was no issue and then told us as she was handing us the room key that they didn't have any king rooms available. This was not a last-minute reservation where I should have to take what I can get. I was looking for a go-to hotel in Guatemala City since we travel there often. As a result of this, Barcelo won't be it. The hotel is clean and well-maintained but a bit dated. The breakfast buffet is a great perk.

8

Harold

30 sept. 2025

·

A séjourné 1 nuit

My wife and I have stayed at this hotel at least 25-30 times over the past 10 years. But every single time the same thing happens. I reserve a room in the tower with a balcony. When we check in we tell the clerk that this is what I have reserved. They smile and nod, and then hand me a key to the main building and a room with no balcony. Only once was there a case where there were no more tower rooms left. For every other hotel in the world where we are repeat guests the hotel recognizes this when we check in. But why not the Barcelo in Guatemala City, and why do they constantly disregard my reservation and words telling them what kind of room I reserved? Obviously, everything else is fine or we wouldn't keep going back there, mostly for the parking and convenience to the airport. But there has never been 1 single checkin where the desk didn't ignore the type of reserved room and my words before first putting us into a room without a balcony....which I require for the fresh air while sleeping due to a health condition.

6

LUIS

23 oct. 2025

·

A séjourné 5 nuits

Response to my request for the shuttle took too long. Once at the counter the reception was cold, impersonal, and the manager had to interrupt the 2 youngsters under her care to stop talking and help my wife with her check in. It was definitely not professional. Staff overall was courteous. When my group and I walked in to the bar we were stopped by a waiter demanding to know if we had reservations. Mind you, the bar was pretty much empty, but we felt as if we were not welcomed based on our appearance (backpacks and jeans). Restaurant staff were great, smiling and happy. Unfortunately on our last night a reception manager was determined not to let my brother get dinner because the later we received was for one person, even though it was the staff's mistake. She acted as if one extra meal was going to bankrupt the hotel, and her attitude was definitely unpleasant.

10

Rebecca

29 oct. 2025

·

A séjourné 1 nuit

Staff is amazing they treat us like royalty. Room is always clean and well stocked with fresh fruit and water in my room.

6

Brian

1 nov. 2025

·

A séjourné 1 nuit

det er mig en gåde, hvorfor det skal tage 15 min, for at tjekke ind på hotellet. Værelset og sengen fejler intet. Det er kunde servicen der halter.

10

Jacqulyne Danielle

21 oct. 2025

·

A séjourné 3 nuits

Staff was very accommodating, hotel great quality! Excellent go to hotel when visiting Guatemala City!

4

Jon

27 août 2025

·

A séjourné 3 nuits

I was there on business and the hotel almost intentionally tried to make life difficult. At check-in and throughout the entire stay the front desk seemed overwhelmed with long lines and not enough employees checking in. There was no urgency or attempt to make customers feel better. When they made a mistake like not programming Keys correctly guests were made to go to the back of the line and wait all over again. I reserved a sweet with tables so that business colleagues could come work with me and they made the process difficult on my guests, interrogating them and checking IDs regularly. My colleagues also told me that when they tried to park at the hotel they were told to leave because they were not guests of the hotel.. customer service was mediocre to bad. Price is atrocious at $16 for a cocktail at the bar. The included breakfast and lunch wasn't worth being free. My room, the public areas, most all aspects of the hotel are incredibly dated, very simple and not what I would have expected for the area for prior reviews. And then finally their insistence to follow rules even when they're inconvenient and not in their best interest was obnoxious. I simply wanted to take a cup of coffee from the buffet which was free to my room and they wanted to charge me $10 to leave with a cup of coffee. I was welcome to stay and eat an entire buffet breakfast for free, or pay $10 to take a cup of coffee away.

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Emplacement

Très pratique pour l'aéroport, avec un court trajet en navette et un accès aux commerces et restaurants à proximité ; idéal pour les séjours avant ou après un vol. Certains notent que les environs immédiats manquent d'ambiance ou d'attractions accessibles à pied.

Avis de voyageur à ce sujet

10

Anandbabu

23 juil. 2025

·

A séjourné 1 nuit

Very happy that we chose this hotel. It is very close to the airport. Very clean, spacious, courteous staff, room and bed were great. Our booking included free breakfast, and the variety of food for breakfast buffet was great!!

10

KERI

25 févr. 2026

·

A séjourné 1 nuit

Beautiful hotel, close to airport

10

Valerie

17 août 2025

·

A séjourné 1 nuit

It’s a great place to stay while in Guatemala City. Close to the airport. Shuttle to and from. Very safe.

8

Melissa

30 août 2025

·

A séjourné 2 nuits

This property is OLD SCHOOL, which has pros and cons. Decor and design is OLD, yet high quality….imagine early 90s, some elements earlier than that. The service is old school, which is actually good. Proper, courteous, no attitude. If you’re in a hurry, you may be frustrated. Its proximity to the airport is also a +/-. Convenient- yes. Noisy- yes. There wasn’t much to do in the immediate area. No restaurants within a reasonable walking distance. As a Gold status member and VIP resort, I found it frustrating that it was MY responsibility to remind staff every step of the way of the benefits and inclusions. This should be flagged on my folio. I shouldn’t have to tell every server that I’m entitled to a discount at the restaurant. Why can’t the night auditor just adjust my bill? You also have to remind the front desk that you’re entitled to an upgrade, if available at the time of check-in. Again, that should be flagged on my reservation. The resort is well staffed and impeccably clean.

8

praveen

16 janv. 2026

·

A séjourné 1 nuit

Nice stay near airport. Good comfortable room with nice bed. Great breakfasts.

10

LAURENT

14 févr. 2026

·

A séjourné 1 nuit

Chambre spacieuse, parfaitement équipée. Salle de bain un peu vieillissante. Petit-déjeuner de très bonne qualité avec beaucoup de choix. Personnel accueillant. Navette gratuite pour l’aéroport bien utile (environ 10 mn). Piscine que nous n’avons pas utilisée qui semble agréable. Au total un excellent choix d’hôtel à l’arrivée ou au départ d’un vol avec un rapport qualité prix tout à fait correct

10

Pedro Javier

21 août 2025

·

A séjourné 2 nuits

La atención fue satisfactoria, cerca del aeropuerto, supermercado cerca restaurantes cercanos.

10

Victor Raul

8 sept. 2025

·

A séjourné 1 nuit

Esta muy bien ubicado, cercano al aeropuerto y en la zona turística de la ciudad, alrededor hay gran variedad de plazas y centros comerciales así como atracciones y monumentos emblematicos. Muy cómodas la habitaciones con ropa de cama de lujo, amenidades de 5 estrellas.

10

Neil Francis

23 oct. 2025

·

A séjourné 1 nuit

Airport shuttle available, Near the airport, Comfortable room and a good price.

10

ANTONIO

17 juil. 2025

·

A séjourné 1 nuit

very safe, great location near airport

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Repas

Le buffet du petit-déjeuner est souvent salué pour sa qualité et sa variété. Le dîner reçoit des avis contrastés : le bar sportif est populaire, tandis que le buffet du dîner peut sembler trop cher et le service en chambre peut être lent ou la nourriture froide.

Avis de voyageur à ce sujet

10

Brendan

27 juin 2025

·

A séjourné 4 nuits

Hotel and staff were perfect! Pool was great. Restaurants were delicious. Breakfast buffet was good. Dinner buffet could use some improvement.

8

Michelle

18 oct. 2025

·

A séjourné 5 nuits

The breakfast buffet is good, and they have an airport shuttle. Please stay away from the dinner buffet; it isn't good or even OK It needs a lot of work to make the food edible.

10

Marvin

7 sept. 2025

·

A séjourné 2 nuits

Shuttle was great, fantastic room and breakfast. Strikers Restaurant was excellent.

10

Gregory

9 déc. 2025

·

A séjourné 1 nuit

Room was great, the staff were helpful and kind. The pool area is very nice and the restaurant had many unique food options.

10

Erica

15 août 2025

·

A séjourné 3 nuits

Barcelo was amazing. The breakfast buffet and selection were top tier. Spa had reasonable prices for massages. Pool and hot tub were clean and open until 10pm. Staff was great.

8

Evelyn

18 nov. 2025

·

A séjourné 3 nuits

La habitacion estaba impecable, la atencion del personal perfecta. Lamentablemente la comida del buffet no nos agrado para su precio tan alto. Una lastima que durante nuestra estancia la tienda de Jade estuvo cerrada.

10

Vilma

19 nov. 2025

·

A séjourné 4 nuits

Great hotel, had refried black beens, plantains and bacon all in the same plate, awesome. If one chooses the premier room, it includes the breakfast buffet, also bottle water available

8

Teresa

15 août 2025

·

A séjourné 1 nuit

I love the sports bar, Strikers! Their burgers are always fabulous! Hot tub and pool are great! I was a little disappointed, as I booked online, and the price that I was quoted was not honored. I was told it was because I went through a third-party vendor. I thought I had booked on the Barcelo’s website. I stay here at least three or four times a year. And sometimes I have a big team with me, as I do volunteer work in Guatemala, in the San Felipe Antigua area.

6

Pedro Elias

5 févr. 2026

·

A séjourné 1 nuit

El servicio de Room Service es terrible, muy demorado y la comida llegó fría.

10

Julio

13 déc. 2025

·

A séjourné 1 nuit

Nice hotel , great service , very good breakfast

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Résumé généré par l'IA basé sur les avis récents des voyageurs

Mois	Prix moyen
janvier	111 $US
février	130 $US
mars	137 $US
avril	142 $US
mai	114 $US
juin	123 $US
juillet	111 $US
août	97 $US
septembre	93 $US
octobre	121 $US
novembre	104 $US
décembre	82 $US

di	lu	ma	me	je	ve	sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $322	16 $182	17 $169
18 $120	19 $111	20 $267	21 $676	22 $128	23 $116	24 $116
25 $104	26 $110	27 $110	28 $108	29 $116	30 $116	31 $169

di	lu	ma	me	je	ve	sa
1 $125	2 $102	3 $133	4 $133	5 $150	6 $169	7 $322
8 $123	9 $156	10	11	12	13 $555	14 $181
15 $125	16 $125	17 $125	18 $125	19 $130	20 $125	21 $130
22 $106	23 $106	24 $106	25 $106	26 $106	27 $125	28 $128
29 $125	30 $125

Barceló Guatemala City

Prix pour Barceló Guatemala City

Prix moyens mensuels

À propos de cet établissement

Emplacement

Options de chambre

Chambre Premium (Suite Duplex Premium Level)

Chambre Exécutive (Superior)

Chambre Supérieure, terrasse

Chambre Supérieure (Premium Level)

Avis des voyageurs sur Barceló Guatemala City

Qui séjourne ici ?

Ce qu'en disent des voyageurs

Politiques de l’établissement

Instructions d’arrivée

Bon à savoir

Suppléments facultatifs

Prix pour les dates à venir