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Kigali Serena Hotel

210 $

/ Nacht

Ø-Preis Oktober

Kigali Serena Hotel - Image 1

Kigali Serena Hotel - Image 2

Kigali Serena Hotel - Image 3

Kigali Serena Hotel - Image 4

Kigali Serena Hotel - Image 5

Preise für Kigali Serena Hotel

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210 $

/ Nacht

Ø-Preis Oktober

Monatliche Durchschnittspreise

In Kigali Serena Hotel liegt der Preis pro Nacht im günstigsten Monat (April) durchschnittlich bei 143 $ und im teuersten Monat (Mai) bei 272 $, basierend auf den letzten 12 Monaten.

Durchschnittl. Preis pro Nacht in Kigali Serena Hotel nach Monat, letzte 12 Monate (USD)
Monat	Durchschnittspreis
Januar	158 $
Februar	162 $
März	172 $
April	143 $
Mai	272 $
Juni	229 $
Juli	201 $
August	181 $
September	199 $
Oktober	210 $
November	218 $
Dezember	155 $

Am teuersten: Mai (ca. 272 $)

Am günstigsten: April (ca. 143 $)

Über diese Unterkunft

Luxushotel in Kigali mit einem Außenpool, Spa-Dienstleistungen und einem Restaurant mit 24-Stunden-Zimmerservice.

Lage

KN3 Ave, Ruanda

Zimmeroptionen

4

Standard Zweibettzimmer

Zimmerdetails

2 Einzelbetten

Für bis zu 2 Personen

269 ft²

Blick auf den Garten

Klimaanlage

Heizung

Schließfach

4

Deluxe Zweibettzimmer

Zimmerdetails

2 Einzelbetten

Für bis zu 2 Personen

269 ft²

Klimaanlage

Heizung

Schließfach

4

Superior Zweibettzimmer

Zimmerdetails

2 Einzelbetten

Für bis zu 2 Personen

323 ft²

Blick auf die Stadt

Balkon

Klimaanlage

Heizung

Schließfach

6

Deluxe Zimmer

Zimmerdetails

1 Doppelbett

oder

2 Einzelbetten

Für bis zu 2 Personen

269 ft²

Klimaanlage

Heizung

Schließfach

4

Junior Suite

Zimmerdetails

1 Französisches Doppelbett

1 Schlafsofa

Für bis zu 2 Personen

431 ft²

Blick auf die Stadt

Klimaanlage

Heizung

Schließfach

6

Presidential Suite

Zimmerdetails

1 Doppelbett

Für bis zu 2 Personen

3229 ft²

Klimaanlage

Heizung

Kochnische

Whirlpool

7

Superior Zimmer

Zimmerdetails

1 Doppelbett

oder

2 Einzelbetten

Für bis zu 2 Personen

323 ft²

Blick auf die Stadt

Balkon

Klimaanlage

Heizung

Schließfach

5

Standard King Room

Zimmerdetails

1 Doppelbett

Für bis zu 2 Personen

269 ft²

Blick auf den Garten

Klimaanlage

Heizung

Schließfach

7

Standardzimmer

Zimmerdetails

1 Französisches Doppelbett

oder

2 Einzelbetten

Für bis zu 2 Personen

269 ft²

Klimaanlage

Heizung

Schließfach

5

Executive-Suite

Zimmerdetails

1 Doppelbett

Für bis zu 2 Personen

753 ft²

Blick auf den Garten

Klimaanlage

Heizung

Schließfach

Gästebewertungen zu Kigali Serena Hotel

8.5

Sehr gut

Basierend auf 247 verifizierten Bewertungen

Wer übernachtet hier?

Geschäftsreisende

50%

Paare

22%

Familien

9%

Gruppen

11%

Alleinreisende

6%

Was Gäste sagen

KI-Zusammenfassung aktueller Gästebewertungen

Im Kigali Serena Hotel heben Reisende häufig den freundlichen und hilfsbereiten Service, einen entspannenden Pool, Spa und Fitnessraum sowie gutes Essen – besonders das Frühstück – neben generell komfortablen, manchmal geräumigen Zimmern und einer Lage in fußläufiger Entfernung zum Stadtzentrum hervor.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Gastronomie

War das hilfreich?

Was Gäste sagen

Im Kigali Serena Hotel heben Reisende häufig den freundlichen und hilfsbereiten Service, einen entspannenden Pool, Spa und Fitnessraum sowie gutes Essen – besonders das Frühstück – neben generell komfortablen, manchmal geräumigen Zimmern und einer Lage in fußläufiger Entfernung zum Stadtzentrum hervor.

Wiederkehrende Nachteile sind veraltete Zimmer, Wartungsprobleme und gelegentliche Versäumnisse wie langsamer Check-in, mangelnde Nachverfolgung und unregelmäßige Warmwasserversorgung. Die Sauberkeit variiert, wobei mehrere Berichte über schmutzige oder schlecht vorbereitete Zimmer im Gegensatz zu anderen stehen, die sehr saubere Unterkünfte erwähnen. Am besten geeignet für Reisende, die eine gut ausgestattete zentrale Basis suchen und mit gewissen Ungereimtheiten leben können.

Ausstattung

Sauberkeit

Zimmer

Service

Lage

Gastronomie

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Ausstattung

Gäste heben durchweg den Außenpool, das Spa und den Fitnessraum hervor, wobei einige eine ansprechende Poollounge oder -terrasse bemerken.

Ähnliche Gästebewertungen

10

Arthur

17. Jan. 2022

·

Aufenthalt für 2 Nächte

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Andrea

1. Feb. 2025

·

Aufenthalt für 4 Nächte

Great customer service and beautiful pool and spa.

Great customer service and beautiful pool and spa.

10

Linda

23. Sept. 2025

·

Aufenthalt für eine Nacht

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

10

Deborah

28. Mai 2025

·

Aufenthalt für 6 Nächte

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

10

Monica

21. Feb. 2024

·

Aufenthalt für 2 Nächte

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

10

SOMORIN AHMED

7. Jan. 2025

·

Aufenthalt für 2 Nächte

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

10

ELLENOR

31. Aug. 2023

·

Aufenthalt für 2 Nächte

Nice outdoor pool.

Nice outdoor pool.

10

John

10. Sept. 2025

·

Aufenthalt für 2 Nächte

Gym

Gym

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Sauberkeit

Die Rückmeldungen sind gemischt: Einige berichten von sehr sauberen Zimmern, während andere schmutzige Zimmer und Schimmel feststellten, was auf eine uneinheitliche Reinigung hinweist.

Ähnliche Gästebewertungen

10

Arthur

17. Jan. 2022

·

Aufenthalt für 2 Nächte

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Marion

25. Juli 2025

·

Aufenthalt für 2 Nächte

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

4

Sarah

10. Mai 2023

·

Aufenthalt für eine Nacht

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

4

Yakup

16. März 2025

·

Aufenthalt für eine Nacht

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Zimmer

Viele beschreiben die Zimmer als komfortabel und oft geräumig, aber mehrere erwähnen veraltete Dekoration, gelegentlich kleine Zimmer und Wartungsprobleme wie defekte Armaturen und Warmwasserprobleme.

Ähnliche Gästebewertungen

10

Linda

23. Sept. 2025

·

Aufenthalt für eine Nacht

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

10

Deborah

28. Mai 2025

·

Aufenthalt für 6 Nächte

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

Love this hotel! Great rooms, wonderful pool area and tables overlooking the pool. Very chill and peaceful.

8

Katherine

28. Nov. 2023

·

Aufenthalt für 4 Nächte

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

10

Marion

25. Juli 2025

·

Aufenthalt für 2 Nächte

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

4

Robert

12. Aug. 2025

·

Aufenthalt für 2 Nächte

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

10

Laura

25. Juli 2025

·

Aufenthalt für 2 Nächte

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

4

Sarah

10. Mai 2023

·

Aufenthalt für eine Nacht

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

The staff are friendly and willing to help. The room was nice, but very dated. The shower has spots of mould on the walls, there is a ton of caulking to help it from leaking, but it still leaks, and the shower head was broken. That would be fine… except it was clear the room that not been completely cleaned. There was leftover food in the mini fridge, plastic Tupperware in the drawers, and dirty cotton swabs on the floor.

10

Chirag

8. Nov. 2025

·

Aufenthalt für eine Nacht

Great stay with lovely views

Great stay with lovely views

10

Emerson

28. Dez. 2022

·

Aufenthalt für 19.353 Nächte

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

4

Michel

20. Aug. 2024

·

Aufenthalt für 2 Nächte

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.

I’ve stayed at other Serena hotels which are excellent. This location is not a 5 starts hotel but it is charged as a 5 star hotel. The rooms are small and the service is average. This particular location should be charged and considered a 2 or 3 star hotel at the maximum.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Service

Wird weithin als freundlich, professionell und hilfsbereit beschrieben, obwohl einige Gäste von langsamem oder unprofessionellem Empfang und mangelnder Nachverfolgung berichteten.

Ähnliche Gästebewertungen

10

gail

13. Jan. 2025

·

Aufenthalt für eine Nacht

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!

Flight delays and lost luggage resulted in a 4AM check in. The staff was extremely helpful!

10

Gerard

15. Okt. 2025

·

Aufenthalt für 4 Nächte

Excellent in all respects all the staff are lovely well done

Excellent in all respects all the staff are lovely well done

10

Noel

3. Dez. 2024

·

Aufenthalt für 5 Nächte

Very professional staff

Very professional staff

10

Marion

25. Juli 2025

·

Aufenthalt für 2 Nächte

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

10

Robert

14. Juni 2025

·

Aufenthalt für 3 Nächte

Friendly and helpful staff. Good food.

Friendly and helpful staff. Good food.

4

Robert

12. Aug. 2025

·

Aufenthalt für 2 Nächte

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

The room was very substandard for a hotel of this category. Lack of hot water, coffee machines that have no outlets to plug in… more importantly, I forgot a phone charger and despite my repeated calls to find it, the staff always promise to call me back, however, it did not happen. The staff at the breakfast area were very nice though. Despite this review, I doubt anyone will contact me.

10

Laura

25. Juli 2025

·

Aufenthalt für 2 Nächte

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

10

SOMORIN AHMED

7. Jan. 2025

·

Aufenthalt für 2 Nächte

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

Great gym, and a wonderful pool. The service was great everyone was attentive and ensure all your needs were meet. I would definitely stay again.

10

Priscilla

27. Juni 2024

·

Aufenthalt für 3 Nächte

5 star quality service

5 star quality service

4

Yakup

16. März 2025

·

Aufenthalt für eine Nacht

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Lage

Wird als kurzer Spaziergang vom Stadtzentrum aus beschrieben; es wurden nur wenige weitere Details angegeben.

Ähnliche Gästebewertungen

8

Peder

25. Dez. 2025

·

Aufenthalt für 8 Nächte

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

8

Boubacar

9. Nov. 2024

·

Aufenthalt für eine Nacht

Location

Location

War das hilfreich?

KI-Zusammenfassung aktueller Gästebewertungen

Gastronomie

Das Essen erhält viel Lob, insbesondere das großzügige Frühstücksbuffet und die hochwertigen Steaks; das Essen ist insgesamt gut bewertet, mit gelegentlichen Fehlern oder lediglich akzeptablen Erlebnissen.

Ähnliche Gästebewertungen

10

Arthur

17. Jan. 2022

·

Aufenthalt für 2 Nächte

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

The Kigali Serena is a fabulous place to stay when visiting Rwanda. They have fantastic customer service, rooms are very clean, and they have a lovely lounge/patio seating area by the pool when they often have live music. They have one of the best breakfast buffets in all of Rwanda so don’t skip breakfast!

10

Linda

23. Sept. 2025

·

Aufenthalt für eine Nacht

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

Room was amazing. Robes, slippers, rain shower, oversized bath towels. Spa available. Dining room for breakfast and dinner was fabulous. Had the best steak I’ve had in a long time.

8

Katherine

28. Nov. 2023

·

Aufenthalt für 4 Nächte

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

The restaurant Milima was superb, exceptional variety and abundance. Hotel staff were friendly and professional. Room while spacious showed signs of age and lack of attention to detail. Cracked lampshade, 2 lamps not working, telephone disconnected, no coffee maker until Day 3. All things were rectified once notified. Not what I expected from 5 star hotel.

10

Marion

25. Juli 2025

·

Aufenthalt für 2 Nächte

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

Serena Kigali is always a sure bet. The staff is friendly, the rooms are clean and big, and the breakfast options are plentiful.

8

Peder

25. Dez. 2025

·

Aufenthalt für 8 Nächte

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

We had an excellent stay, except for the lack of hot water on the day of arrival. They kept telling us that the hot water will be back in half an hour, but I think it took 10 hours before we could take hot shower after travelling for 24 hours. After that we had an amazing stay. The hotel is located a short walk from the city centre and is absolutely worth a visit. The staff are friendly and very polite. The food is mainly good except for a bad experience with an entrecôte that was not tender at all. The pepper steak was marvellous. All in all we had a marvellous stay. 👍😎

10

Robert

14. Juni 2025

·

Aufenthalt für 3 Nächte

Friendly and helpful staff. Good food.

Friendly and helpful staff. Good food.

10

Laura

25. Juli 2025

·

Aufenthalt für 2 Nächte

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

This hotel really feels like an African hotel. Its beautiful decor, friendly staff and delicious breakfasts are the best of Rwanda. It might not be as modern as some of the large chains but I definitely will be back.

10

Monica

21. Feb. 2024

·

Aufenthalt für 2 Nächte

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

Everything about this hotel was fantastic - the food, the spa services, the staff. 10/10

4

Yakup

16. März 2025

·

Aufenthalt für eine Nacht

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

This hotel is a notable landmark in Kigali and Rwanda. I was really looking forward to staying here and paid around $250 for one night. I arrived around 15:00, which is well after the check-in time, and ended up waiting over 30 minutes for my room card. The Front Office staff was quite slow and kept asking when I had made my reservation. During the wait, nothing was offered—not even a glass of water. Finally, after 30 minutes, I got my room card, only to find the room was dirty and not the one I had booked. Frustrated, I went back down with the porter, Steven, who was the only friendly face I encountered, and he helped me get a bigger room. The way the situation was handled was not very professional. We had dinner at the hotel’s buffet, which was decent, but I expected at least a complimentary or discounted meal as an apology for the inconvenience. The pool area is beautiful, but the rooms are in need of some maintenance. I regret that my stay was unpleasant, and I hope the hotel can address these issues and provide better training for the Front Office staff.

10

Emerson

28. Dez. 2022

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Aufenthalt für 19.353 Nächte

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

Even though built years ago, still a great hotel! Quality construction and appointments. Spacious rooms and bathrooms … at least room 338 was! Food excellent in restaurant.

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KI-Zusammenfassung aktueller Gästebewertungen

10

Tory

vor 2 Wochen

·

Aufenthalt für eine Nacht

This was our groups first time in Rwanda and getting to stay at the Serena Hotel was definitely worth it after a long day of travelling. They have staff that will bring my your luggage up and down from your room and the front desk is very nice. The morning breakfast buffet was also amazing! I will definitely stay there again!

This was our groups first time in Rwanda and getting to stay at the Serena Hotel was definitely worth it after a long day of travelling. They have staff that will bring my your luggage up and down from your room and the front desk is very nice. The morning breakfast buffet was also amazing! I will definitely stay there again!

4

MICHEL

11. Sept. 2026

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Aufenthalt für eine Nacht

Pésimo servicio al cliente. Les mandé mensajes con mucho tiempo de anticipación y no lo cumplieron.

Pésimo servicio al cliente. Les mandé mensajes con mucho tiempo de anticipación y no lo cumplieron.

8

MICHEL

7. Sept. 2026

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Aufenthalt für 2 Nächte

El buffet de desayuno fue muy bueno. El servicio e instalaciones pueden mejorar

El buffet de desayuno fue muy bueno. El servicio e instalaciones pueden mejorar

6

Luuk

23. Aug. 2026

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Aufenthalt für eine Nacht

We had to change rooms because the toilet flush kept running. To compensate, we were offered an upgrade. Pool was nice, staff friendly but not very efficient. Telephone in room did not work. Emergency exit was blocked by laundry trolley , follow-up was not efficient.

We had to change rooms because the toilet flush kept running. To compensate, we were offered an upgrade. Pool was nice, staff friendly but not very efficient. Telephone in room did not work. Emergency exit was blocked by laundry trolley , follow-up was not efficient.

10

Seokjin

7. Aug. 2026

·

Aufenthalt für 4 Nächte

무거운 suitcase 도 친절하게 옮겨쥤어요. 직원들 모두 미소가 아름다웠어요. 객실은 매우 청결했습니다.

무거운 suitcase 도 친절하게 옮겨쥤어요. 직원들 모두 미소가 아름다웠어요. 객실은 매우 청결했습니다.

Richtlinien der Unterkunft

Hinweise zum Check-in

Alles, was Sie wissen müssen, um problemlos einchecken zu können.

Check-in

Check-out

Von 14:00 bis 00:00

Bis 12:00

Haben Sie eine Frage?

Die KI antwortet sofort, auf Basis der Hotelinformationen.

Preise für kommende Reisedaten

Oktober 2026

November 2026

Günstiger

Teurer

Durchschnittl. Preis pro Nacht aus den verfügbaren Tarifen, inkl. Steuern und Gebühren.

Preise in USD für 2 Gäste, täglich aktualisiert.

2026-10-24: 145.89994252319337USD
2026-10-25: 180.85494885253908USD
2026-10-26: NO DATA
2026-10-27: 181.75128936767578USD
2026-10-28: 181.92992492065432USD
2026-10-29: 156.52992899780276USD
2026-10-30: 150.52150704345704USD
2026-10-31: 136.25682815246583USD
2026-11-01: 145.39520177612306USD
2026-11-02: 162.8582161254883USD
2026-11-03: 145.7399415527344USD
2026-11-04: 145.5359185180664USD
2026-11-05: 161.70993263549806USD
2026-11-06: 152.9927433166504USD
2026-11-07: 137.3999401184082USD
2026-11-08: 135.78349266052246USD
2026-11-09: 145.58016282958985USD
2026-11-10: 145.58016282958985USD
2026-11-11: 145.73920642700196USD
2026-11-12: 155.1440289367676USD
2026-11-13: 144.39339636230468USD
2026-11-14: 145.60249013671876USD
2026-11-15: 145.75994381103516USD
2026-11-16: 142.31994004211427USD
2026-11-17: 160.67993600463868USD
2026-11-18: 145.4499429992676USD
2026-11-19: 145.4499429992676USD
2026-11-20: 145.4499429992676USD
2026-11-21: 157.81892922973634USD
2026-11-22: 144.32492709350586USD
2026-11-23: 143.99993313598634USD
2026-11-24: 162.6263437927246USD
2026-11-25: 162.73992926635742USD
2026-11-26: 162.36993877563478USD
2026-11-27: 160.88753209228517USD
2026-11-28: 162.65874061279297USD
2026-11-29: 162.73992926635742USD
2026-11-30: 162.6263437927246USD
2026-12-01: 153.5435405456543USD
2026-12-02: 138.21107443237307USD
2026-12-03: 154.49993912353517USD
2026-12-04: 154.49993912353517USD
2026-12-05: 154.49993912353517USD
2026-12-06: 147.13271418457032USD
2026-12-07: 153.73793856201172USD
2026-12-08: 152.6399342529297USD
2026-12-09: 152.40954926757814USD
2026-12-10: 154.49993912353517USD
2026-12-11: 154.09758600463869USD
2026-12-12: 152.32314635009766USD
2026-12-13: 154.49993912353517USD
2026-12-14: 149.79422835083008USD
2026-12-15: 154.49993912353517USD
2026-12-16: 154.49993912353517USD
2026-12-17: 154.49993912353517USD
2026-12-18: 146.3814498779297USD
2026-12-19: 149.79422835083008USD
2026-12-20: 149.79422835083008USD
2026-12-21: 153.71634638061525USD
2026-12-22: 154.49993912353517USD
2026-12-23: 149.79422835083008USD
2026-12-24: 149.79422835083008USD